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All Journal Jurnal Studi Pemerintahan Jurnal Ilmu Sosial dan Humaniora Jurnal Cita Hukum Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Cosmogov: Jurnal Ilmu Pemerintahan JURNAL ILMU PEMERINTAHAN Masyarakat, Kebudayaan dan Politik JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Journal of Governance and Public Policy Journal of Governance JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Penelitian Politik Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer ARISTO JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Government and Civil Society JWP (Jurnal Wacana Politik) Jurnal Noken: Ilmu-Ilmu Sosial Jurnal Ilmiah Ilmu Pemerintahan POLITICO Jurnal Ilmiah Tata Sejuta STIA Mataram Politicon : Jurnal Ilmu Politik The Journal of Society and Media PERSPEKTIF Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Trias Politika Jurnal Pemerintahan dan Kebijakan (JPK) Prosiding Seminar Nasional Program Pengabdian Masyarakat JCOMENT (Journal of Community Empowerment) Jurnal Review Politik Jurnal Studi Pemerintahan Digital Theory, Culture & Society INJECT Interdisciplinary Journal of Communication
Dian Eka Rahmawati, Dian Eka
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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Journal : Jurnal Trias Politika

 1 
Analysis The Effectiveness Of Tangerang City Government Communication Through Laksa Feature On The Tangerang Live Application Satriannisa, Hasna; Rahmawati, Dian Eka
JURNAL TRIAS POLITIKA Vol 9, No 1 (2025): April 2025, Jurnal Trias Politika
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jtp.v9i1.7347

Abstract

Government communication has an important role in managing the relationship between the government and the community. The purpose of this study is to analyze the effectiveness of the Tangerang City Government's communication through the LAKSA feature on the Tangerang LIVE application in receiving and responding to complaints, aspirations, and suggestions given by the public. This research uses a qualitative method by utilizing secondary data sourced from publications of government survey results, annual reports on feature management, and other data officially released by the Tangerang City Government, as well as previous journals relevant to the topic of this research discussion. The data obtained was analyzed interactively through four stages, namely data collection, data reduction, data presentation, and conclusion drawing. Effectiveness is seen from several indicators, namely Communication Recipients, message content, timeliness, channel, packaging format, and source. The results showed that that five assessment indicators have been effective, which are the relevant message content, timeliness of the government's response to complaints, adequate digital communication channels, structured application display, and source credibility. However, the message recipient indicator is not optimal due to the low number of feature users. Thus, it can be concluded that the communication carried out by the Tangerang City Government in the LAKSA feature on the Tangerang LIVE application is effective, but the aspect of number of users needs to be improved. This research contributes to strengthening empirical understanding in digital communication literaure, as well as a clearer mapping of the application of communication effectiveness theory and provides practical implications for the government in improving participatory communication strategies.
Building Public Trust Through Government Communication Strategies: A Case Study Of Tapera Policies In Indonesia Sastrawan, Abim; Rahmawati, Dian Eka
JURNAL TRIAS POLITIKA Vol 9, No 2 (2025): Oktober 2025, Jurnal Trias Politika
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jtp.v9i2.8098

Abstract

Government communication plays a strategic role in building public trust and ensuring policy legitimacy. This study aims to analyze the effectiveness of the Indonesian government's communication strategy in implementing the Public Housing Savings (TAPERA) policy. This study uses a qualitative approach with a case study method, utilizing secondary data sourced from official government documents, online media reports, public responses on social media, and academic literature. Data analysis was carried out using the Miles and Huberman interactive model, including the stages of data collection, reduction, presentation, and drawing conclusions. Three main indicators are used to evaluate communication strategies: information transparency, public engagement, and government responsiveness, which were developed from symmetrical two-way communication theory and public trust theory. The results show that only transparency indicators are partially effective, while public engagement and responsiveness show significant weaknesses, especially in the lack of participatory space and delayed response to public aspirations. Theoretically, this study confirms the relevance of participatory communication approaches in the context of social policies. In practical terms, this study recommends a more inclusive, adaptive, and dialogical communication strategy to increase public participation and reduce resistance to state policies.
Co-Authors Abd. Rasyid, Syamsul Bahri Achmad Nurmandi Adiguna, Aditya Putera Afiyatika Mufidati Ahdarrijal, Yujitia Aldisa, Fausta Ega Alim, Ashari Sakti Arif Zainudin Arissy Jorgi Sutan Asmiyono, Elzania Asruddin, Fajar Aswad Astuti, Dwi Woro Atikah Fadilla Aulia, Elsa Sabilla Bela, Bintang Ashara Bella Kharisma Cahya Wulan Wulan Chandra Dewi Puspitasari Dafid Efendi David Efendi Dessy Ramadhany Devi Syahfitri Diah Wahyuningsih Difa Umayah Dita Winda Hastuti Dwi Woro Astuti Ekklesia Hulahi Erni Zuhriyati Erni Zuhriyati, Erni Fitriani Fitriani Hana Marlina Isnah Rahmadani Hanggaratri, Candra Ayu Haryadi Arief Nuur Rasyid Hastuti, Dita Winda Hermastuti, Akmalia Inessafitri, Berliana Shefaradewi Inrinofita Sari Kartika Putri, Aulia KHAIRIYAH, MIFTAHUL Lumintang, Adinda Tyas Lutfiah, Riska Nofharina Maesaroh Maesaroh Matza, Salmawati Maulana, Muhammad Akbar Michel, Diana Misran Muhadjir Darwin Muhadjir Darwin Muhammad Dimas Rizqi MUNAWAR AHMAD Munawar Ahmad Nabiilah, Nasywaa Nafrah Maudina Nurul Wahdaniyah Nurwijayanti Nuur Rasyid, Haryadi Arief Padoma, Orlando Prabawa, Windhi Gita Purwaningsih, Titin Putri, Nazwa Amalia Rahmawati Husein, Rahmawati Ramadhany, Dessy Realyta, Elfrida Bela Risma, Yufanabila Rizqi, Muhammad Dimas Salmawati Matza Salmawati Salmawati, Salmawati Saputra, Herdin Arie Sastrawan, Abim Satria, Teguh Satriannisa, Hasna Suswanta Syamsiar, Syamsiar Tengku Imam Syarifuddin Umayah, Difa Umi Kulsum Yunita Elianda