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All Journal Jurnal Penelitian Saintek Teika JSI: Jurnal Sistem Informasi (E-Journal) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnas Nasional Teknologi dan Sistem Informasi Jurnal Kesehatan Annual Research Seminar ANDHARUPA CESS (Journal of Computer Engineering, System and Science) Journal of Information System Sistemasi: Jurnal Sistem Informasi Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Information System for Educators and Professionals : Journal of Information System Syntax Literate: Jurnal Ilmiah Indonesia JOURNAL OF APPLIED INFORMATICS AND COMPUTING METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Jurnal ULTIMA InfoSys Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Ilmiah Media Sisfo The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal SEINASI-KESI Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Tekno Kompak Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Sriwijaya Journal of Informatics and Applications REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pendidikan Sains dan Komputer Jurnal Algoritma SmartComp The Indonesian Journal of Computer Science JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi) Jurnal Komtika (Komputasi dan Informatika)
Pacu Putra
Universitas Sriwijaya
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ANALISIS KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PENGGUNA INDRIVE DI KOTA PALEMBANG Idpal, Idpal; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Vol. 8 No. 1 (2024): METHOMIKA: Jurnal Manajemen Informatika & Komputersisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/jmika.Vol8No1.pp57-64

Abstract

User satisfaction will encourage them to use InDrive services, the results of the exploration with users reveal several problems such as server down and the application map display is not as intended to cause customer dissatisfaction with InDrive services. From this, it is hoped that this research will be a solution to the problem. To analyze the InDrive application, two kinds of methods are used, the ServQual and EUCS methods. The total number of respondents distributed was 100 people. The results of the analysis of the service quality level of the InDrive application in Palembang are Positive (+), with the results of the gap test between user perceptions and user expectations as a whole showing a value of 1.310, indicating that the InDrive application in Palembang has met user expectations. In the EUCS method, the results of the analysis of the Content Variable 4.08, Accuracy 4, Format 4.04, Ease of Use 3.96, and Timeliness 3.99 obtained the results of the analysis at the "Satisfied" satisfaction level. In hypothesis testing h0 and h1, h0 is concluded to have no effect on user satisfaction and h1 is concluded to have no effect on service quality.
Analisis Kepuasan Pengguna Aplikasi Netflix Mobile di Kota Palembang Menggunakan Metode End User Computing Satisfaction (EUCS) M, Nys Marliza Tiara; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.37833

Abstract

Netflix is a movie streaming media platform that has been used by millions of internet users around the world, including in Indonesia. However, based on user reviews on the Play Store, there are still many users who give poor ratings to the Netflix Mobile application, causing a decrease in rating from 4.3 to 3.8. The purpose of this study is to determine how satisfied users are with the Netflix Mobile application using the End User Computing Satisfaction (EUCS) method with five variables, namely Content, Accuracy, Format, Ease of Use and Timeliness, then the results of the study can later be used as a priority for improvement so that the rating goes up and can be an evaluation material for improving the Netflix Mobile application in the future. Likert scale measurements and questionnaires were used to obtain data for this study, the analysis results of this study show that the variable that has the lowest satisfaction with a value of 74.85% is the Accuracy variable. Therefore, the Netflix Mobile application needs to develop the accuracy of its application performance system in order to minimize errors and always present correct and accurate film information.
Analisis User Experience Pada Aplikasi Mobile Alfagift dengan Menggunakan Metode Heart Metrics Mulyadi, Mulyadi; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.4993

Abstract

Alfagift is a mobile-based application launched in 2015 by alfamart. Alfagift mobile application has 6 interesting features in the form of making it easier for users to get various benefits provided by the Alfagift application. The six features in question include Offer (Promo), Voucher, Catalogue, Messages, Store Locator, and Contact Us. As a loyal alfamart customer, you must have this application to get the benefits that have been provided. Plus, using the Alfagift application will get various other benefits. There are problems such as frequent failed transactions, no information about expiration dates , applications often experience technical problems such as bugs and not all people can use it because the interface is too complex. The purpose of the study is to analyse the user experience of Alfagift users in the form of 5 variables in Heart Metrics and suggest improvements for the Alfagift application in the future so that it becomes a better application. This study used 100 people in Palembang city, based on the answers from respondents, the results of 5 different variables were obtained in the form of Happiness getting a percentage of 73.13%, Engagement getting a percentage of 77.2%, Adoption getting a percentage of 76.8%, Retention getting a percentage of 72.93%, Task success getting a percentage of 76.26%, and overall getting a percentage of 75.26% so that it can be stated that the alfagift application is classified as good.
Penerapan Metode User Centered Design (UCD) Dalam Perancangan System Register BRI Document Management System Arnan, Sefian; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 4 (2024): Juli 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i4.5656

Abstract

This study aims to design a user interface for the Brimen document borrowing/returning registration application by implementing the user centered design (UCD) method at PT. Bank Rakyat Indonesia (Persero), Tbk. Especially the A.rivai Palembang Branch. This destop application design was created because the customer document borrowing/returning registration system in the Brimen division is currently still done manually using an A5 book, this is considered not very effective and efficient because miscommunication often occurs when documents have been borrowed without registering, in addition, searching for the location of customer documents and storing register data still involves Microsoft Excel so that this system is still less flexible when operated by ADK officers or Brimen employees. By optimizing the user interface design, namely the User Interface through an approach using the User Centered Design (UCD) method, it is hoped that the designed application can provide a better user experience and support operational efficiency in managing Brimen customer debtor data archives. There are several phases including understanding the use of the application, analyzing user needs in depth, creating responsive design solutions, and continuous evaluation and testing. By carrying out these phases, researchers can find and solve existing problems and create user interface (UI) designs that respond to user expectations and desires. This test involved 10 users using the System Usability Scale (SUS) questionnaire. The results showed that the Brimen Customer/Debtor Document Register Destop Application obtained an average score of 76.5 on the SUS survey. This value illustrates good user satisfaction and the application design meets user needs. Therefore, the design of this application can provide an optimal experience that better meets user needs.
Implementasi Metode TCSD Pada Perancangan User Interface Layanan Shared-Service (SS) ICT Maulidina, Ennisa; Putra, Pacu; Hardiyanti, Dinna Yunika; Syahbani, M. Husni
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 2 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i2.3254

Abstract

Perkembangan teknologi digital dan internet telah memudahkan akses informasi melalui UI yang intuitif. PT Kilang Pertamina Internasional, sebagai Perusahaan sektor minyak dan gas telah memanfaatkan teknologi ini untuk mendukung meningkatkan efisiensi operasional, termasuk layanan Shared-Service (SS) ICT. Namun, antarmuka sistem yang ada saat ini belum optimal, yang mengakibatkan ketidaknyamanan dan mengurangi efisiensi. Penelitian ini bertujuan untuk merancang ulang Sistem layanan Shared-Service (SS) ICT dengan menerapkan metode Task-Centered System Design (TCSD), yang berfokus pada identifikasi kebutuhan pengguna dan pengembangan desain berbasis task. Melalui wawancara dan observasi dengan Admin ataupun karyawan bagian dashboard IT serta pegawai fungsi Shared-Service Center (SSC) ICT Plaju, Hasil desain dievaluasi menggunakan platform Maze, dengan skor usability sebesar 82, yang mengindikasi bahwa UI yang dihasilkan layak digunakan dan memenuhi ekspektasi pengguna. Hasil ini diharapkan dapat meningkatkan pengalaman pengguna serta efisiensi operasional di Perusahaan.
DESIGNING INTERFACE OF MARKETPLACE BUILD ID MERCHANT ARCHITECT USING TASK-CENTERED SYSTEM DESIGN Ayu, Nabila Riska; Putra, Pacu; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka; Meiriza, Allsela
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 9 No. 4 (2023): September 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v9i4.2658

Abstract

Abstract: The advancement of information technology is progressively exerting significant impact across diverse aspects of life, including business. PT Semen Baturaja Tbk is developing a marketplace platform called Build Id to meet community's needs for high-quality construction materials and services, also aims to enhance company's product sales and brand recognition. A system with quality provides ease of use in order to achieve customer satisfaction. Build Id merchant for architects website requires user-friendly design recommendations to increase the user experience when it gets distributed to the market. To achieve this goal, Task-Centered System Design (TCSD) method is being used to focused the design process. TCSD is a method in Human Computer Interaction (HCI) used to identify task and user requirements. The method consists of 4 stages, namely, identification, user-centered requirements analysis, design through scenarios, and walkthrough evaluation. In this study, identification was carried out by conducting system observations and interviews with Build Id team at Digital Marketing Unit of PT Semen Baturaja Tbk and architect as the prospective system users. The interface design results were evaluated using System Usability Scale (SUS) and received final score of 69.615, indicating that the interface design made using TCSD method is feasible for users to use. Keywords: Interface; System Usability Scale; Task-Centered System Design Abstrak: Perkembangan teknologi informasi kian berpengaruh besar dalam berbagai bidang kehidupan, termasuk di dunia bisnis. PT Semen Baturaja Tbk mengembangkan suatu sistem dalam bentuk marketplace dengan nama Build Id, dengan tujuan untuk memenuhi kebutuhan bahan bangunan dan jasa konstruksi yang berkualitas bagi masyarakat, serta memperluas penjualan produk dan branding merk dari PT Semen Baturaja Tbk ini sendiri. Sistem yang berkualitas memberikan kemudahan dan kenyamanan dalam penggunaannya demi mewujudkan kepuasan pelanggan. Build Id merchant untuk arsitek memerlukan rekomendasi desain atau prototype user interface yang user friendly demi meningkatkan pengalaman pengguna ketika didistribusikan ke pasaran nantinya. Metode Task-Centered System Design (TCSD) digunakan untuk membantu proses perancangan lebih terarah. TCSD adalah metode dalam Human Computer Interaction (HCI) yang digunakan untuk mengidentifikasi kebutuhan task dan pengguna. Metode TCSD terdiri dari 4 tahap yaitu, identification, user-centered requirements analysis, design through scenario, dan walkthrough evaluation. Identifikasi dalam penelitian ini dilakukan dengan observasi dan wawancara bersama tim Build Id dan calon pengguna sistem yaitu arsitek. Hasil dari rancangan interface kemudian dievaluasi menggunakan System Usability Scale (SUS) dengan hasil skor akhir 69,615, menunjukkan rancangan interface yang dibuat dengan metode TCSD ini layak untuk digunakan pengguna. Kata kunci: Interface; System Usability Scale; Task-Centered System Design
Sosialisasi Social Media Security Awareness Pada Warga Desa Cempaka Kab. Oku Hardiyanti, Dinna Yunika; Putra, Pacu; Afrina, Mira; Seprina, Iin; Sevtiyuni, Putri Eka
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 8 No. 2 (2025): April 2025
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v8i2.3666

Abstract

Awareness of social media security is very important today, especially due to the increasing number of online security threats that can affect user privacy and data security. Moreover, the condition of rural communities is in dire need of knowledge to be wiser in using social media. This community service was carried out in Cempaka Village, Cempaka District, OKU Timur Regency, with the aim of increasing public understanding of cyber security. The methods used were education and socialization about cyber threats, the importance of maintaining password confidentiality, and personal data privacy. This activity involved the active participation of various levels of the Cempaka Village community. The results of this service showed a significant increase  understanding of social media secutty awareness. People became more aware of the risks of crime on social media and had better knowledge of how to protect themselves.Keywords: cempaka village; security awareness; social media; socialization  Abstrak:  Kesadaran akan keamanan media sosial sangat penting saat ini, terutama karena meningkatnya ancaman keamanan daring yang dapat memengaruhi privasi dan keamanan data pengguna. Apalagi kondisi masyarakat desa yang sangat membutuhkan pengetahuan agar lebih bijaksana dalam menggunakan media sosial. Pengabdian masyarakat ini dilaksanakan di Desa Cempaka, Kecamatan Cempaka, Kabupaten OKU Timur, dengan tujuan meningkatkan pemahaman masyarakat mengenai keamanan siber. Metode yang digunakan adalah edukasi dan sosialisasi tentang ancaman siber, pentingnya menjaga kerahasiaan kata sandi, dan privasi data pribadi. Kegiatan ini melibatkan partisipasi aktif dari berbagai lapisan masyarakat Desa Cempaka. Hasil dari pengabdian ini menunjukkan peningkatan yang signifikan dalam pemahaman masyarakat mengenai keamanan media sosial. Masyarakat menjadi lebih sadar akan risiko kejahatan di media sosial dan memiliki pengetahuan yang lebih baik tentang cara melindungi diri mereka.Kata kunci: desa cempaka; security awareness; sosial media; sosialisasi
Analysis of User Experience on the MyPertamina Application using User Experience Questionnaire Method Ramadhan, Muhammad Gilang; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 2 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i2.10467

Abstract

MyPertamina is an application launched by PT Pertamina (Persero) in 2017. Although the MyPertamina application has many programs that should be able to facilitate the community but unfortunately the rating of this application is still bad, namely 3.3 on a scale of 5 on Google PlayStore from hundreds of thousands of user reviews both android and ios this application has negative reviews. Thus user experience (UX) analysis is needed. User Experience Questionnaire (UEQ) is the right method in this research. Because this method interacts directly with what users feel when operating the MyPertamina application. There are 6 variables namely attractiveness, stimulation, and novelty that have a value (above average) except perspicuity and dependability (below average), and there is an average scale of three aspects and a value of Pragmatic Quality 1.11 (positive), Hedonic Quality 0.93 (positive), and Attractiveness 1.21 (positive).
Co-Authors Ahmad Ardin Fariska Ahmad Rafid Rizqullah Ahmad Rifai Akbar Alzaini Akrom, Akrom Ali Ibrahim Ali Ibrahim (SCOPUS ID: 57203129436) Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza, Allsela Allsela Meriza Alsella Meiriza Alzena Aisha Shakira Amanda Julia Dela Siska Amanda, Bella Rizkia Ani Nidia Listianti Ani Nidia Listianti, Ani Nidia Apriansyah Putera Apriansyah Putra Apriansyah Putra Ari Wedhasmara Ari Wedhasmara Arnan, Sefian Aulia Zulfia Ayu, Nabila Riska Bayu Wijaya Putra Danar Feriano Danendra, Devano Dedy Kurniawan Deni Lidianti Desheila Andarini Desheila Andarini, Desheila Devano Danendra Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Eka Prasetyo Ariefin Endang Lestari Ruskan Endang Lestari Ruskan Endang Lestari Ruskan Enjelina Tampubolon Ermatita Ermatita - Faizah, Ovie Nur Fathoni - Fatimah Salsabila Fauza Adelma Syafrizal Fauza Adelma Syafrizal Fika Febrika Firda, Hiliah Fitriani, Lesa Gumay, Naretha Kawadha Gusti Barata Hardini Novianti Hardini Novianti Hardini Novianti Hardini Novianty Helmalia Sandy Hilditia Cici Triska Amirta Idpal, Idpal Irfa, Nyayu Nhasywa Perialah Irmawati Irmawati Jaidan Jauhari Jambak, Muhammad Ihsan Jefven Fernando Ken Ditha Tania Larasati, Salsabila Letty Latifani Arifah Lovinta Happy Atrinawati Lovinta Happy Atrinawati M Ferlian Sijadah M Ihsan Jambak M, Nys Marliza Tiara Maulidina, Ennisa Maya Puspasari Maya Puspasari Meiriza, Viola Meitiana Audya Mgs Afriyan Firdaus Mgs. Afriyan Firdaus Mira Afrina Monterico Adrian Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Azmi Zaky Muhammad Fachri Nuriza Muhammad Ihsan Muhammad Ihsan Muhammad Ihsan Jambak Muhammad Rafly Muklis Febriadi Mulyadi Mulyadi Nabila Oktadini Nabila Riska Ayu Nabila Rizki Oktadini Nyayu Nhasywa Perialah Irfa Oktadini, Nabila Oktadini, Nabila Rizky Onkky Alexander Padlefi, Muhamad Riza Pangestu, Ridho Paulus Paskah Lino Susilo Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri, Nyayu Dwi Tarisa Putri, Sasviana Rahmat Izwan Heroza Rahmat Izwan Heroza Rahmat Izwan Heroza Ramadhan, Kumara Aditya Ramadhan, Muhammad Gilang Rani Mardiah Reza Winiarni Rezeki, Yunika Tri Rio Abdi Sucipta Riska Yunita Rizka Dhini Kurnia Rizka Rahmadhani Royan Dwi Saputra Rudi Sanjaya Rugaiyah Balqis Saputri, Sonia Dwi Sasviana Putri Seprina, Iin Sevtiyuni, Putri Eka Sihombing, Rinda Fransisca Silvia, Nyimas Suryani, Mifta Aprilya Susanti, Helen Susilo, Paulus Paskah Lino Syahbani, M. Husni Tika Octri Dieni Wahyudi, Muhammad Iqbal Winda Kurnia Sari Yadi Utama Yoppy Sazaki Yoppy Sazaki Yunita Yunita Zaki Nugraha Muhammad Zalika, Indah Zarkasih Zarkasih