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Agustus Sani Nugroho & Ema Rahmawati Heryaman, Agustus Sani Nugroho &
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Journal : Arena Hukum

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KONSEPTUALISASI PENYELESAIAN SENGKETA KONSUMEN MELALUI SMALL CLAIMS PROSEDURE DI INDONESIA Anita Afriana; Rai Mantili; Ema Rahmawati
Arena Hukum Vol. 11 No. 3 (2018)
Publisher : Arena Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.arenahukum.2018.01003.2

Abstract

AbstractThe development of buying and selling both conventional and online transactions has an impact on the need for effective dispute resolution when there is a loss to consumers. Fast, simple, and low-cost consumer dispute resolution is needed to speed up the way the dispute is resolved. This article is part of the results of fundamental research conducted in a normative juridical method. The results showed that consumer dispute resolution in the court with a small claim value was not balanced with the mechanism of proceedings in the court, while the power of the decision through BPSK resolution was not final and binding. Small Claims Procedures are solutions that integrate informal and formal mechanisms as one of the concrete steps to achieve legal certainty in resolving consumer disputes in Indonesia.             AbstrakPerkembangan jual beli baik transaksi secara konvensional maupun online berdampak pada kebutuhan penyelesaian sengketa yang efektif ketika terjadinya kerugian pada konsumen. Penyelesaian sengketa  konsumen secara cepat, sederhana, dan berbiaya ringan diperlukan dengan mempercepat cara penyelesaian sengketa. Artikel ini merupakan bagian dari hasil penelitian fundamental yang dilakukan secara yuridis normatif. Hasil penelitian menunjukkan bahwa penyelesaian sengketa konsumen di pengadilan dengan nilai gugatan yang kecil tidak seimbang dengan mekanisme beracara di pengadilan, sementara itu penyelesaian melalui BPSK kekuatan putusannya tidak bersifat final and binding. Small Claims Procedures merupakan solusi yang memadukan mekanisme informal dan formal sebagai salah satu langkah konkret dalam rangka tercapainya kepastian hukum dalam penyelesaian sengketa konsumen di Indonesia.
Co-Authors Aam Suryamah Adinda, Fadhel Arjuna Adzdzakiy, Muhammad M. Afriana, Anita Agus Pratiwi Agustinus Pandiangan, Lumiere Rejeki Agustiyani, Dian F. Alamanda, Cut NC. Andri Wardiana, Andri Anita Afriana Anita Afriana Are, Robert La Asep Syaiful Bahri, Asep Syaiful Asyifa, Isnaini Z. Bambang Suseno Bambang Sutiyoso Chandra, Muliyadi Damayanti, Elok Deviana Yuanitasari Dewi Rokhmah Dharmayanthi, Anik B. Dhian Anggraini, Fera Disyon, Huta Diva Davina, Nathania Elisatris Gultom Elly Nurus Shakinah Eman Suparman Ezzerouali, Souad Fajar Pradapa, Sri Yulianto Fera Dhian Anggraini Fibriani, Azzania Fidel, Yohanes Fiona Chrisanta Gagih Pradini Galih Dani Septiyan Rahayu Haikal Yushendri, Muhammad Hamzah, Rosyidi Hendratono, Tonny Hetharie, Yosia Holyness Nurdin Singadimedja Holyness Singadimeja Husna, Anisatul Ihalau, John JOI Iryanto, Syam B. Isis Ikhwansyah Karsona , H. Agus Mulya Karsona, H. Agus Mulya Kartika Eka Pertiwi Kasmin Khoiron Khoiron Kris Cahyani Ermawati Kusumaningrum, Anisa Putri Lastuti Abubakar Lastuti Abubakar Lastuti Abubakar Lastuti Abubakar Linda Rachmainy Muhamad Amirulloh, Muhamad MUHAMMAD BAKRI Nasrulloh, Mukh F. Ndaru Prasastono Ningrum, Ratih A. Noviastuti, Nina Nugrahani Primary Putri Nugroho, Herjuno A. Nyulistiowati Suryanti Pangihutan, Kaiji Natanael Pertiwi, Hana Febrianti Pradini, Gagih Prasastono, Ndaru Prasetyoputri, Anggia Putri, Fraya Anggraini Putri, Rahmi Adriani Rachman, Rifky W. Rafika Annisa Sari Rahmaniah, Rahmaniah Rahmawati, Diah Ayu Rai Mantili Ratnawati, Indah Raysa Mayasonda Ridwan Arifin Ristandi, Ryan B. Robiani, Rini Saputra, Sugiyono Sativa, Alvira R. Setiawan, Muhammad Vikri Sherly Ayuna Putri Soerjati , Enni Sony Heru Priyanto Soplantila, Valentino Dinatra Sudaryat Sudaryat Sudaryat Sugiarto S Suntari, Yustia Trianto, Rachmad Rizky Wisnuwardhani, Popi H. Woodward, John Wulandari, Ari S. Yanthi, Nova D. Yushendri , Muhammad Haikal