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dwi ayu lestari, dwi ayu
Departemen Ilmu Hubungan Internasional, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
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Journal : Jurnal Simki Economic

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Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan Poli Jantung di RSU Al-Islam H. M. Mawardi Krian Sidoarjo Fadhillah, Is; Lestari, Dwi Ayu
Jurnal Simki Economic Vol 6 No 2 (2023): Volume 6 Nomor 2 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v6i2.313

Abstract

Given the intense competition in the health industry, especially hospitals, affecting the potential for hospitals to become quiet due to non-optimal service, it is necessary to conduct research related to the elements that exist in hospital services including service quality facilities, and hospital patient satisfaction. So that researchers are interested in conducting research on the effect of service quality and facilities on satisfaction of outpatients at the cardiac polyclinic at Al-Islam Hospital H. M. Mawardi Krian Sidoarjo. This study aims to determine the effect of Service Quality and Facilities on Patient Satisfaction at H. M. Mawardi Krian Sidoarjo Al-Islam Public Hospital. The design in this study uses quantitative methods. Testing the research hypothesis was carried out using the Structural Equation Modeling (SEM) approach using AMOS version 21. After analyzing the data on the suitability of the model using the Regression Weight, Confirmatory Factor Analysis (CFA) and SEM criteria approaches, the following results were obtained: Quality of Service and facilities have a simultaneous effect on satisfaction at Al-Islam Hospital H. M. Mawardi Krian Sidoarjo which obtained a P value below 0.05. This proves that the best service must be supported by the provision of adequate facilities and infrastructure. The latest technology and updates to hospital facilities also affect the quality of services available at the hospital.
Co-Authors Ahmad Atabik Ahmad Izzuddin AMIR, NURHIDAYAH Andriyansah . Angelina, Christin Angraeny Unedia Rachman Ayu Wanda Febrian, Ayu Wanda Bhisma Murti Domas, Dai Dito E. Suhendi Eka Kasymir Erni Suharini Fadhillah, Is Falah Indriawati Barokah, Falah Indriawati Gumilar, Teguh Hariyani Putri, Wahyu Harlita Harlita Hatmanti, Nety Mawarda Hudaya , Afaqa Joko Ariyanto Khusniah, Khasin Ktut Murniati kusnandar kusnandar Lily Deviastri M. Yogi Riyantama Isjoni Mayasari, Fariza Kurnia Meriatna Meriatna Mubabar, Rais Muzakky, Althaf Husein Normansjah, Ulfah Tivriana Nuha, Aisah Ulin Nurul Jannah Nurul Qomariah Oktavianti, Dewi Siti Osman, Alsa Isna Faiza Pramasasti, Dyah Ayu Siti Utari Pratama, Edghar Bachtiar Pratama, Putri Eka Priastiwi, Dian Prihantiningsih, Anggarani Purwanti, Nunik Putri , Fitria Eka Putri, Fitria Eka Rahayu, Anisa Tri Resita Nurbayani Rumsiyah, Silatur Rusli , Muh. Safira, Imelda Khairiza Said, Irfan Salsabilla, Nadya Samino Samino Samsuryaningrum, Ira Puspitadewi Saputro, Dio Bimo Sukendri, Nengah Sulhatun Sulhatun Suroso Suroso Suryandari, Destyorini Suryati Suryati Suwarma, I. R. Thobroni, Azriel Dianis Trisutrisno, Ichsan Widati, Shofiatul Widowati Hermajiwandini, Chandra Murti Dewi Wijayanti, Lono Yahya, Habib Muzaky Zulfahmi