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Journal : International Journal of Educational Review, Law And Social Sciences (IJERLAS)

EVALUATION OF THE QUALITY OF ACADEMIC ADMINISTRATION SERVICESAT THE FACULTY OF VOCATIONAL SCIENCES, UNIVERSITY OF NORTH SUMATRA Akbar Reza Pratama; Meilita Tryana Sembiring; Evawany Yunita Aritonang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 4 (2025): July
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i4.3539

Abstract

Academic administration services are a crucial component in supporting the smooth running of higher education, particularly within the Faculty of Vocational Studies, which emphasizes speed, accuracy, and efficiency. This study aims to evaluate the quality of academic administration services at the Faculty of Vocational Studies, University of North Sumatra, based on student perceptions, identify barriers in the service process, and explore user expectations and input on service quality improvements. The approach used was descriptive qualitative, with data collection techniques through in-depth interviews, observation, and documentation of 10 purposively selected respondents. The results showed that service quality was considered quite good in terms of reliability and tangibles, but weaknesses remained in the dimensions of responsiveness, empathy, and assurance. Obstacles found included: lack of clarity in procedural information, unresponsiveness from staff, the absence of an online document tracking system, and minimal empathy in service communications. Service users expect improvements in interpersonal communication, procedural consistency, and accelerated service through the digitization of the administrative system. Therefore, improving the quality of academic administration services needs to focus on strengthening staff competencies, developing technology-based service systems, and establishing a humanistic and responsive service culture.
STRATEGIES AND IMPROVEMENT PRIORITIES AGAINST CONSTRAINTS IMPLEMENTATION OF ROUNDTABLE ON SUSTAINABLE PALM OIL (RSPO) AT PT XYZ PKS C Caroline; Sukaria Sinulingga; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 5 (2024): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i5.1948

Abstract

The Roundtable on Sustainable Palm Oil (RSPO) is a global non-profit organization that focuses on developing and implementing global standards for sustainable palm oil that has a responsibility to protect animals, environments, workers and local communities. PT XYZ – PKS C has obtained RSPO certification on June 13th, 2023. The research objectives are: 1) finding out the obtacles faced in the implementation of RSPO; and 2) looking for effective strategies to overcome the negative impacts of these obstacles. Research was conducted using qualitative and quantitative methods through interviews and AHP (Analytical Hierarchy Process) questionnaires. Results obtained: 1) PT XYZ realizes that the obstacles faced in the adoption of RSPO include: a) Limited Capability and Number of Human Resources, b) Limited Budget Funds/Costs, c) Lack of Coordination and Consultation communication, and d) Legal Regulations; 2) Priority for resolving operational obstacles in implementation of RSPO, including: a) Level 1: Planet, b) Level 2: Principle 2 and 6; 3) Strategies that can be implemented by PT XYZ to overcome obstacles, including: a) following ISO 14001:2015 and ISO 9001:2015 certification; b) Consulting with sustainability teams from other palm oil companies; c) Design a buffer area by planting plants consumed by long-tailed monkeys.
EMPLOYEE PERFORMANCE IMPROVEMENT STRATEGY IN EFFORTS TO IMPROVE CUSTOMER RELATIONS USING HIERARCHY PROCESS ANALYSIS AND CUSTOMER RELATIONSHIP MANAGEMENT METHODS AT PT.MASAJI KARGOSENTRA TAMA BELAWAN Muhammad Sadani; Prihatin Lumbanraja; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 5 (2023): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i5.1011

Abstract

Based on the analysis and discussion of research regarding complaint handling at PT. Masaji Kargosentra Tama, it can be concluded as follows. Employee performance appraisal at PT Masaji Kargosentra Tama is carried out using a comprehensive approach. This performance appraisal process involves various KPI parameters related to customer service. For each KPI parameter, employees are given an assessment based on a predetermined scale or scoring system. This rating scale allows management to measure the quality of employee performance in aspects relevant to their duties and responsibilities. This assessment can be carried out periodically, for example every month or every year, using available data and information. During the assessment process, the management of PT Masaji Kargosentra Tama evaluates employee performance by considering each KPI parameter separately or as a whole. This performance appraisal can involve various methods, such as direct observation, data collection, interviews, or feedback from customers and colleagues. After getting the assessment results. Based on the results of the analysis using AHP, the division that has the highest assessment score is 3.15, followed by Operations with a score of 2.84, followed by Finance with a score of 2.01. So it is found that the commercial division is the focus in service to customers. With a strong focus on customer service, companies can direct efforts and resources to improve service quality, respond effectively to customer needs, and build good relationships with customers. Priority given to customer service will help companies to increase customer satisfaction, maintain customer loyalty, and achieve competitive advantage in a highly competitive industry. The proposed strategy that can be carried out by PT Masaji Kargosentra Tama is to create a customer membership system. The goal is for customers to get special services such as offering special prices, thereby increasing customer satisfaction. And for companies to find out detailed customer information so as to increase the possibility of carrying out customer programs as the implementation of a more personal customer relationship management (CRM) strategy.
STRATEGY FOR INCREASING EMPLOYEE ENGAGEMENT OF MILENIALS AT PT TELKOM INDONESIA REGIONAL 1 MEDAN USING THE ADDIE METHOD Stefanus Yudha; Vivi Gusrini Rahmadani Pohan; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 3 (2023): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i3.1055

Abstract

This research is motivated by the number of employees at PT Telkom Indonesia Regional 1 Medan of 53.92% who are Generation Y. According to several previous studies, the engagement of Y-generation is the lowest when compared to previous generations. As a form of prevention, in this study an analysis was carried out regarding what dimensions/factors were not well perceived within PT Telkom Indonesia, Tbk Regional 1 Medan. The purpose of this research is to provide advice to the management of PT Telkom Indonesia Regional 1 Medan in the form of a strategy to increase engagement among employees of PT Telkom Indonesia, Tbk Regional 1 Medan. The type of research used in this research is descriptive quantitative research. The population in this study were employees of PT Telkom Indonesia, Tbk Regional 1 Medan with samples taken in this study were 67 respondents. The data collection method used was a questionnaire using a Gallup Q-12 with a Likert scale of 1-5, an open questionnaire and interviews. The results of this study using the ADDIE method found that the growth dimension is a dimension that according to respondents should be increased again in PT Telekomunikasi Indonesia, Tbk Regional 1 Medan.
THE EFFECT OF USING DIGITAL MARKETING ON INCREASING BUSINESS PERFORMANCE MSMES IN JAMBI CITY Ifwan Adinata; Meilita Tryana Sembiring; Sugiharto Pujangkoro
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 3 (2024): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i3.1636

Abstract

This article aims to investigate the impact of digital marketing utilization on the performance enhancement of Micro, Small, and Medium Enterprises (MSMEs) in Jambi City. The study focuses on the government's programs aimed at improving the quality of MSMEs in Jambi City through training, mentoring, and coaching. To approach this issue, marketing management theory serves as a framework to enhance business performance in MSMEs in Jambi City. Data collection was conducted by distributing questionnaires to 106 respondents, namely business owners in Jambi City who have been using digital marketing for at least 1 year, and analyzed quantitatively using multiple regression analysis. The research findings reveal a simultaneous influence between digital marketing and business performance with a strong correlation level. Moreover, the hypothesis partially indicates that the benefit dimension has the highest influence, while the incentive program has the lowest influence. Collectively, the five dimensions of digital marketing contribute to influencing the business performance of MSMEs in Jambi City by 56.5%, with the remaining being influenced by other factors. This study offers a novel measurement concerning the utilization of digital marketing in MSMEs based on relevant literature review.
OPTIMIZATION OF TEACHER QUALITY CONTROL AT BAGAN BATU DEVELOPMENT COLLEGE FOUNDATION WITH E-MONEVA Rizki Candra Dermawan; Evawany Yunita Aritonang; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2365

Abstract

Technological advances enable human resource practices towards E-Human Resources. Monitoring and evaluation activities at Yayasan Perguruan Pembangunan Bagan Batu are carried out conventionally so that there are several problems, namely monitoring and evaluation activities are considered less effective and efficient, paper and printing costs and then problems in archiving. The aim is to create an E-Moneva design to optimize quality control activities at Yayasan Perguruan Pembangunan Bagan Batu. The method used is double diamond, the stages are discover, define, develop and delivery. The research results of respondents agreed that E-Moneva can optimize monitoring and evaluation activities by overcoming problems that exist in ongoing activities. E-Moneva can simplify the monitoring and evaluation process and help identify problems and assist in decision making. Monitoring and evaluation activities will run more effectively and efficiently because the features available on E-Moneva are able to support efforts to optimize teacher quality control. The principals agreed that E-Moneva could optimize monitoring and evaluation activities.
Co-Authors Abdul Rahim Matondang Akbar Reza Pratama Ani Suryani Anizar Anizar Asri Bernitzky Saragi Aulia Agung Dermawan Caroline Chairul Muluk Dimas Akmarul Putera Dini Wahyuni Dini Wahyuni Dita Deviana Fadhilah Effan Budiawan Elisabeth Ginting Ericson Chandra Evawany Yunita Aritonang Fadhilah, Dita Deviana Ferdiantes Ferdiantes Ferdiantes, Ferdiantes Fikri Latief Adrian Hadiwinata, Hadiwinata Husni Sinulingga, Muhammad Ibnu Afdillah Lubis Ifwan Adinata Indah Rizkya Intan, Anni Irwan Budiman Iskandarini Iskandarini Joeanda, Joeanda Julyanda, Muhammad Maruba Sihombing Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Sadani Munthe, Al Akhyar Mursyid, Abdillah Fattah N. Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nia Luthfiana Marina Nurul Fadhilah Pinta Serli Waty Lumban Toruan Prihatin Lumbanraja Prihatin Lumbanraja Puji Biso Santoso Putra, Suryadi Qaedina Tio Athira Raditiya Eka Nugraha Ray Bahara Sitorus Refli Yunir Ridho Habibi, Anggi Rizki Candra Dermawan Rosadi, Arief Fareza Rulianda Purnomo Wibowo Satria Sitorus Sibarani, Feby Sanna Silvia Febrina Lubis Simarmata, Roberta Sinulingga, Emerson Pascawira Siregar, Khairun Nissa skandarini, skandarini Sriwardany Sriwardany Sriwardany Stefanus Yudha Sugih Arto Pujangkoro Sugih Arto Pujangkoro Sugiharto Sugiharto Pujangkoro Sukardi, Sukardi Sukaria Sinulingga Sukaria Sinulingga Sukaria Sinulingga Suryani, Ani Syahpturi, Khalida Syahyunan Tampubolon, Fernando Tania Alda Tarigan, Indah Rizkya Tengku Ezy Andika Thamrin Dedy Sunarto Tjandra, Gallerie Ukurta Tarigan Venna Natala Lingga Vivi Gusrini Rahmadani Pohan Wibowo, Azharie Wibowo, Rulianda Purnomo yeni absah Yufazhrin Pandapotan Batu Bara Yunir, Refli Yusuf Luqman Zuya, Novika