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All Journal Cakrawala Pendidikan Jurnal Pendidikan Ekonomi Undiksha Trikonomika: Jurnal Ekonomi Komunikasi : Jurnal Komunikasi MANAJERIAL EKONOMIS : Journal of Economics and Business Visipena Jurnal PAJAR (Pendidikan dan Pengajaran) JMM (Jurnal Masyarakat Mandiri) EQIEN - JURNAL EKONOMI DAN BISNIS Business Innovation and Entrepreneurship Journal Indonesian Journal of Halal Research Jurnal Pendidikan Manajemen Perkantoran (JPManper) Jurnal Ilmiah Edunomika (JIE) Jurnal Investasi Enrichment : Journal of Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Kontigensi: Jurnal Ilmiah Manajemen Journal of Research in Instructional Empowerment Society FRIMA: Festival Riset Ilmiah Manajemen & Akuntansi Journal of Indonesian Economy and Business Journal of Management Studies and Development Paradoks : Jurnal Ilmu Ekonomi Journal Of Economic Sciences (Ekuisci) Jurnal Pendidikan Ilmu Sosial Atestasi : Jurnal Ilmiah Akuntansi
Janah Sojanah, Janah
Universitas Pendidikan Indonesia
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Medicine & Pharmacology Social Sciences Other

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Journal : Journal of Management Studies and Development

 1 
Managing Conflict and Negotiation in the Workplace: A Systematic Review of Strategies, Employee Psychology, and Leadership Hernawati, Heni; Sojanah, Janah
Journal of Management Studies and Development Vol. 5 No. 01 (2026): Article in Press - Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.001974

Abstract

Conflict and negotiation are key dynamics in modern organizations that influence the quality of working relationships, the effectiveness of collaboration, and the sustainability of performance. This study aims to synthesize the latest empirical findings on the relationship between conflict and negotiation through a Systematic Literature Review (SLR) approach based on the PRISMA guidelines. A search of the Scopus database for publications from 2020 to 2025 yielded 1,030 initial articles, which were gradually selected until 10 core articles were selected that integrated conflict and negotiation in an organizational context. Descriptive and thematic analyses were conducted to answer three research questions: (RQ1) the influence of conflict and negotiation strategies on the effectiveness of conflict resolution; (RQ2) the role of emotional and psychological factors in shaping employee behavior; and (RQ3) the influence of social identity, organizational culture, and leadership support on conflict dynamics. The results of the study show three main findings: collaborative strategies are more effective than competitive strategies; psychological factors such as mindfulness and emotional intelligence significantly influence employee responses; and professional identity, organizational culture, and supervisor support play an important role in preventing conflict escalation and increasing the success of negotiations.
Co-Authors Aam Rachmat Mulyana Ade Sobandi Ade Sobandi Ade Sobandi, Ade Adman, Adman Agista Pahlana Islammilyardi Alfy, Riadh Amelia, Ferli Amir Machmud, Amir Apriyani, Merrysha Auliadara, Nurul Bayu Indra Setia Budi Santoso Burhanudin, Moch Aziz D. Disman, D. Deddy Mulyana Deddy Mulyana Dede Yusuf Maulana Devi Andriani Dhyah Mutmainnah Dhyah Mutmainnah Disman Disman Disman Dwi Budi Santoso Dyhah Mutmainnah Eeng Ahman, Eeng Endang Supardi, Endang Faradina, Vidya Dwi Febri Rachmawati, Febri Hadi, Indah Asmarani Hady Siti Hadijah Hanisa Sismaya Lestari, Hanisa Sismaya Hari Mulyadi, Hari Hasanah, Meilita Nur Heni Hernawati Hilmiyanti, Finia Iman Sidik Nusannas Imas Purnamasari Iqbal Lhutfi Iskandar Iskandar Ismail, Shafinar Juliana Juliana Kodri Kodri Koku Dabi, Rowland Seyram Kusnendi, Kusnendi Liyya Hernawati M. Arief Ramdhany Mia Sumiasih Mauludiana Miftahuddin, S.Si.,MAB., asep Muhammad Iqbal Rezky muji Rahayu Mulyana, Aam Rachmat Nadya Bella Permata Nandang Nandang Navik Istikomah Nono Supriatna Nugraha Nugraha Pangestu, Erry pratama, sony Pupu Saeful Rahmat, Pupu Saeful Putra, Maidy Pratama Zazali Qudratov, Inomjon Raden Fitri Karina Suryadhiningrat Rahmad, Abdul Rasto, Rasto Rd. Dian Herdiana Utama, Rd. Dian Herdiana Rivan Sumara, Andry Rizki Maulana Rachman Rofi Rofaida Rofi Rofaidah Rosalina, Eneng Seli Salman Imbari Saptono Kusdano Waskito Sari, Ajeng Purnama Siregar, Alfi Syahrah Siti Maliah Rosmaniah Sitorus, Wenny Irawaty Sri Mulyati Suwatno Suwatno Syarif Hidayat Tjutju Yuniarsih, Tjutju