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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Padjadjaran Journal of Dentistry Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis JURNAL MEDIA INFORMATIKA BUDIDARMA JURNAL PENDIDIKAN TAMBUSAI MAJAMATH: Jurnal Matematika dan Pendidikan Matematika Jurnal Kridatama Sains dan Teknologi Building of Informatics, Technology and Science JURNAL PEMBELAJARAN DAN MATEMATIKA SIGMA (JPMS) Best Journal (Biology Education, Sains and Technology) JATI (Jurnal Mahasiswa Teknik Informatika) Abdi Masyarakat Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah At-Tarbawi : Jurnal Pendidikan, Sosial dan Kebudayaan Jurnal Pendidikan Kewarganegaraan PENGABDI: Jurnal Hasil Pengabdian Masyarakat El-Mujtama: Jurnal Pengabdian Masyarakat COMMUNITY : Jurnal Pengabdian Kepada Masyarakat Journal of Research in Social Science and Humanities Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of Educational Sciences JOMLAI: Journal of Machine Learning and Artificial Intelligence LAVOISIER: Chemistry Education Journal Jurnal Keperawatan Journal of Law & Policy Review El-Mujtama: Jurnal Pengabdian Masyarakat LAVOISIER: Chemistry Education Journal Jurnal Visualika Journal of Economics Education Social Sciences Journal AL-ADABIYAH: Jurnal Pendidikan Agama Islam Desultanah: Journal Education and Social Science Omni Pengabdian Masyarakat TAZKIA JURNAL PAEDAGOGIE
Fitri Anggraini, Fitri
Universitas Bandar Lampung
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Journal : Social Sciences Journal

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The Effectiveness of Helpdesk Services at the General Election Commission of Bengkulu Province in the Implementation of the 2024 Election Anggraini, Fitri; Imanda, Antonio; Handayani, Tuti
Social Sciences Journal Vol. 1 No. 4 (2025): Agustus
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v1i4.287

Abstract

This study aims to examine the effectiveness of the Helpdesk Services provided by the General Election Commission (KPU) of Bengkulu Province in organizing the 2024 General Election. The primary focus is on the Helpdesk for Political Party Registration and Verification, which utilizes the SIPOL (Political Party Information System) application. This research employs a descriptive qualitative approach, with data collected through observation, interviews, and documentation. The study involved four informants: two key informants and two main informants, selected using purposive sampling. The theoretical framework used refers to Sedarmayanti (2009), which includes four indicators: input, production process, output, and productivity. The findings show that the input in the form of infrastructure and facilities was adequately provided and utilized. The production process followed established procedures, although some technical issues still require improvement. In terms of output, the helpdesk successfully delivered information in a timely, accurate, and transparent manner to election participants and the public. Regarding productivity, the helpdesk team was able to work efficiently and provide satisfaction to its users. Therefore, the Helpdesk Services of KPU Bengkulu Province in the 2024 General Election can be considered effective. This research is expected to contribute as an input for improving the quality of public services, especially in the context of digital-based electoral democracy.
Co-Authors Abdur Razzaq Achmad Noerkhaerin Putra Andani Eka Putra Andriana, Isni Anggara , Baldi Anton Yudhana Antonio Imanda, Antonio Arpizal Basyir, Vaulinne Devi, Sri Kumala Dewi Anggraini Dewi, Rafiqa Dona Wahyuning Laily Dwijayanti, Novia Sri Efendi Damanik, Bahrudi Emiel Salim Siregar Eva Priskila, Eva Evi Lorita, Evi Fahrezi, Hafid GS, Acmad Daengs Gulo, Maleakhi Gunawan, I Made Sony Hakim, Irma Handani, Syafrillah Hartama, Dedy Hasril, Syafira Hsb, Fiqria Muzdalifah Hsb,  Fiqria Muzdalifah Hutasoit, Fictor Marulitua Insani, Yogie Dana Ismail Marzuki Isti Khomah Juwita Juwita, Juwita Karmia, Hudila Rifa Kirana, Ika Okta Kristina Imron Kumala, Sri Kumala MARIA BINTANG Marry Siti Mariam Masruro Nasution, Zulaini Matondang, Silvia Elastari Maulida, Maulida Meilitha Carolina, Meilitha Mieke Hemiawati Satari Mirza Andrian Syah Muizzuddin Muizzuddin, Muizzuddin Murdani, Deni Nani Hidayati, Nani Nasution, Zulaini Masruro Novita Wulandari Okta Kirana, Ika Oktafiani, Rini Jayanti Permana, Dafid Prabowo, Agung Wira Hadi Prima Astuti Handayani Putri, Alya Pravita Putri, Rizky Oktaviana Eko Raden Mohamad Herdian Bhakti Rafid, M. Rahul, Mirza Resnawati Rezeki, Abdus Salam Rizki, Fitri Rube'i, Muhammad Anwar Safaringga, Afriyanti Helen Safii, M. Samosir, Andi Kesuma Septian Saputra, Harius Eko Septian Samosir, Andi Kesuma Soemardiawan, Soemardiawan Soraya, Nyayu Sumarno . Sunarto Sunarto Suprapta, Imam Supriyatnak, Kokom Syaputri, Vera Taufik Taufik Ummah, Rifana Rizki Maulida Uswatun Hasanah Warno Warno Winanjaya, Riki Yuliananingsih Yuliananingsih, Yuliananingsih Yundarwati, Susi