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All Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Jurnal Empirika Jurnal Manajemen Pelayanan Publik Jurnal Sosiologi USK (Media Pemikiran & Aplikasi) Pendas : Jurnah Ilmiah Pendidikan Dasar J-MAS (Jurnal Manajemen dan Sains) Journal of Management - Small and Medium Enterprises (SME's) Muqoddima: Jurnal Pemikiran dan Riset Sosiologi Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Visi Komunikasi SASKARA: Indonesian Journal of Society Studies Journal of Mandalika Literature Journal of Administration and International Development Jurnal Cendekia Ilmiah Jurnal Sosiologi USK (Media Pemikiran & Aplikasi)
Maulidia, Hanifa
Immigration Administration Program, Indonesian Immigration And Correctional Polytechnic
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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STRATEGI PELAYANAN PUBLIK DENGAN MENGGUNAKAN DIMENSI STRATEGI PELAYANAN DAVID OSBORNE DAN PIETER PLASTRIK Suryana Setyawan; Hanifa Maulidia Maulidia; Catur Susaningsih
Journal of Administration and International Development Vol 3 No 1 (2023): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v3i1.424

Abstract

Indonesia is a country that has a variety of cultures and languages. Madura is one of the ethnic groups in Indonesia which has a very distinctive culture. In culture aspect, the Madurese people hold tightly to the traditions and customs passed down by their predecessors, both in terms of language, religion, art and so on. in Madura with the culture or culture of the people who are considered to be able to hinder the process of services being provided to all levels of society in Madura. The purpose of writing is to explain the 5 dimensions of service strategy according to David Osborne and Pieter Plastrik, namely core strategy, consequence strategy, customer strategy, control strategy and cultural strategy. The research method in this paper is descriptive qualitative research with an inductive approach. The results of this study are that the strategy used is quite good in fulfilling the indicators in the service strategy, but there is still one strategy that has not been optimally implemented, namely the cultural strategy related to communication carried out which is based on communication theory which is still not optimal because the delivery of communication is still not adjusted with the Madurese community so that in order to be able to provide the best service for every level of society, the Pamekasan Immigration Office needs to optimize and adapt more to the conditions of the local community with a service strategy approach, namely the cultural strategy and communication theory used.
SOCIALIZATION OF SERVICE INNOVATIONS IN THE MAKASSAR IMMIGRATION DETENTION HOUSE Maulidia, Hanifa; Sumali, Syakir; Lubis, Muhammad Haekal
Jurnal Abdimas Imigrasi Vol 4 No 2 (2023): Jurnal Abdimas Imigrasi
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaim.v4i2.494

Abstract

Rumah Detensi Imigrasi Makassar, yang terletak di Desa Timbuseng, Kab. Gowa, Sulawesi Selatan, memiliki visi "Masyarakat Memperoleh Kepastian Hukum" dengan misi mewujudkan layanan hukum dan penegakan hukum berkualitas serta menghormati Hak Asasi Manusia. Dalam upaya melaksanakan tugasnya, Rumah Detensi Imigrasi Makassar telah mengimplementasikan inovasi seperti aplikasi EMOTION, SI’RAKA GADIS, SI’RAKA QR PADI, dan SI’RAKA LENDING. Sosialisasi langsung dilakukan pada 12 Juli 2022, menunjukkan komitmen untuk memberikan pemahaman kepada deteni. Meskipun Rumah Detensi Imigrasi Makassar telah mematuhi Keputusan Menteri Kehakiman dan Hak Asasi Manusia No. M.01.PR.07.04 Tahun 2004, terdapat kendala, termasuk sarana-prasarana dan kurangnya komunikasi antara pegawai dengan deteni dan pengungsi. Diperlukan perhatian lebih lanjut terhadap aspek-aspek ini agar Rumah Detensi Imigrasi Makassar dapat memberikan pelayanan yang lebih optimal sesuai dengan visi dan misinya.
MENDORONG DIGITALISASI LAYANAN PASPOR: EFEKTIVITAS STRATEGI MEDIA SOSIAL DI KANTOR IMIGRASI KELAS III NON TPI KALIANDA Fauzi, Yusron; Maulidia, Hanifa; Firlana, Habbi; Priyatno, Mas Budi
Jurnal Visi Komunikasi Vol 23, No 02 (2024): November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/visikom.v23i02.30341

Abstract

Penggunaan digitalisasi saat ini sangat berpengaruh dalam pelaksanaan pelayanan publik, salah satunya melalui Aplikasi M-Paspor. Sehingga penting untuk dikaji bagaimana informasi mengenai Aplikasi M-Paspor dapat tersampaikan kepada masyarakat, salah satunya melalui media Instagram. Penelitian ini bertujuan untuk menganalisis pelaksanaan penyebaran informasi mengenai aplikasi M-Paspor melalui media sosial Instagram dalam meningkatkan kualitas layanan pelayanan paspor di Kantor Imigrasi Kelas III Non-TPI Kalianda. Selain itu, untuk mempermudah pelayanan pendaftaran paspor pada aplikasi M-Paspor dengan menghadapi tantangan dalam penyebaran informasi, terutama pada pemohon yang berada di wilayah kerja Kantor Imigrasi Kelas III Non TPI Kalianda yang gagap teknologi. Metode penelitian yang digunakan adalah deskriptif kualitatif melalui observasi lapangan, wawancara, dan tinjauan pustaka. Hasil penelitian menunjukkan bahwa meskipun pelaksanaan penyebaran informasi Aplikasi M-Paspor telah memenuhi dimensi komunikasi publik akan tetapi jangkauan, kemampuan dan keterlibatan masyarakat pada media sosial masih minim, sehingga diperlukan upaya strategis yang telah diuraikan pada penelitian ini. Melalui upaya strategis yang telah dirancang diharapkan dapat menjadi pedoman dan acuan tersendiri yang diwujudkan oleh Kantor Imigrasi Kelas III Non TPI Kalianda dalam bentuk Standar Operasional Prosedur (SOP) Pengelolaan Konten Media Sosial Kantor Imigrasi. 
Peranan Seksi Teknologi Informasi dan Komunikasi Keimigrasian dalam Meningkatkan Kualitas Pelayanan Informasi Publik Aisyaharani Islah Machrifajati; Hanifa Maulidia; Agung Sulistyo Purnomo
Journal of Mandalika Literature Vol. 5 No. 4 (2024)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v5i4.3535

Abstract

This study aims to determine the role of the Immigration Information and Communication Technology Section of the Immigration Office Class I TPI Bandung in improving the quality of public information services and to find out the obstacles and solutions that exist. This research uses qualitative methods with data collection techniques through interviews, observation, and documentation. Public information services by the Immigration Information and Communication Technology Section of the Bandung Class I TPI Immigration Office were analyzed based on Public Relations Role Theory, which includes the role of Expert Prescriber, Communication facilitator, Problem Solving Process Facilitator, and Communication Technician. The results showed that the Immigration Information and Communication Technology Section of the Bandung Class I TPI Immigration Office has made maximum efforts in improving the quality of public information services to the public. Penelitian ini bertujuan untuk mengetahui peranan Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung dalam meningkatkan kualitas pelayanan informasi publik serta mengetahui hambatan dan solusi yang ada. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Pelayanan informasi publik oleh Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung dianalisis berdasarkan Teori Peran Hubungan Masyarakat, yang mencakup peran sebagai Expert Prescriber (Penasihat Ahli), Communication facilitator (Fasilitator Komunikasi), Problem Solving Process Facilitator (Fasilitator Proses Pemecahan Masalah), dan Communication Technician (Teknisi Komunikasi). Hasil penelitian menunjukkan bahwa Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung telah melakukan upaya maksimal dalam meningkatkan kualitas pelayanan informasi publik kepada masyarakat.
FENOMENA PENCARI SUAKA DAN PENGUNGSI ETNIS ROHINGYA DI INDONESIA Hamdi, Muhammad Arief; Maulidia, Hanifa; Firlana, Habbi
Jurnal Ilmiah Kajian Keimigrasian Vol 6 No 1 (2023): Jurnal Ilmiah Kajian Keimigrasian
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jikk.v6i1.404

Abstract

Crimes against humanity in the world are still happening today, this has caused anxiety for the people of that country, as a result they are looking for a safe place to live and seeking protection in certain countries. Indonesia has become one of the destination countries for refugees and asylum seekers, especially for ethnic Myanmar Rohingya refugees, before they get a safe place based on UNHCR recommendations, therefore this study aims to analyze how the Indonesian government's policy towards international refugee migration in Indonesian territory and the process efforts made by Indonesia to tackle the migration of Rohingya refugees to Indonesian territory, especially in the province of Aceh. This study used a qualitative research method with a literature study approach and a case approach and obtained information from informants who were able to provide information related to the case, with the results of the research that the handling of Rohingya refugees in Aceh Province experienced positive progress shown by the Indonesian government. The existence of the Aceh Customary Sea Law or Panglima Laot obliges all fishermen in Aceh to help anyone whose life is threatened at sea. In addition, the people of Aceh have consistently accepted refugees while others have rejected their arrival. That there is solidarity between Muslims, with 98% of the people of Aceh identifying themselves as Muslims. The author also considers that the people of Aceh care more about human rights than the country of origin of the asylum seekers or refugees.
Bani Ma'shum: Identitas Keluarga Besar dan Kontestasi Kapital Maulidia, Hanifa
Muqoddima: Jurnal Pemikiran dan Riset Sosiologi Vol 1 No 1 (2020): Muqoddima Jurnal Pemikiran dan Riset Sosiologi
Publisher : Laboratorium Sosiologi, Program Studi Sosiologi, Fakultas Ilmu Sosial, Universitas Nahdlatul Ulama Indonesia (UNUSIA) Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47776/MJPRS.001.01.01

Abstract

This article describes the identity of a Javanese Muslim family, Bani Ma’shum. The word Bani is adopted from the Arabic concept which means descendant. The social context of this sociological phenomenon is the local community of Jatibarang Brebes, Central Java, where most of the Muslim community members are affiliated with NU. As the identity of an extended family based on NU, the agents and members of the Bani Ma’shum utilize their identity and capital in their daily lives. This paper uses qualitative methods to explain the three capitals owned and utilized by the Children of Ma’shum. In cultural capital, most members of the Bani Ma’shum family took an Islamic based education, starting with Madrasah Ibtidaiyah (MI), which continued to both traditional and modern pesantren, and continued to state and private tertiary institutions. The symbolic capital of the members of the Bani Ma’shum family comes through the prestige of a distinguished family, because many of the Bani Ma’shum members are religious figures and social figures of Jatibarang. In political capital, that the first child of H. Ma’shum had ever served as the village head of Jatibarang, namely H. Abdul Halim. The three capitals are contesting in the field socio-religious, economic and political arena in Jatibarang Brebes, Central Java. By having these three capital, strengthening the social capital owned by the members of Bani Ma’shum, because it can strengthen the network,trust and norms that bind the members of the Bani Ma’shum extended family.
Sosialisasi Pelayanan Prima Dalam Permohonan Paspor Republik Indonesia Di Kantor Imigrasi Kelas I TPI Bengkulu Retno Sari, Dinda Ayu; Maulidia, Hanifa; Priyatno, Mas Budi; Jannah, Rahmawati Nurul; Utami, Devina Yuka
Muqoddima: Jurnal Pemikiran dan Riset Sosiologi Vol 3 No 2 (2022): Muqoddima: Jurnal Pemikiran dan Riset Sosiologi
Publisher : Laboratorium Sosiologi, Program Studi Sosiologi, Fakultas Ilmu Sosial, Universitas Nahdlatul Ulama Indonesia (UNUSIA) Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47776/10.47776/MJPRS.003.02.02

Abstract

TPI Bengkulu Class I Immigration Office as a public service sector in the field of immigration strives to provide excellent service facilities for every community, especially applicants Republic of Indonesia passport. The services provided by employees are in accordance with standard operating procedures for services, but there are still applicants whose needs have not been met. So that it is still necessary to increase employee competence through socialization of excellent service. The existence of various backgrounds of applicants both in terms of culture, education, customs and others causes complaints from applicants for passports of the Republic of Indonesia to still exist. However, the percentage is relatively small compared to the total number of passport applicants at the Immigration Office Class I TPI Bengkulu. This study aims to determine the process of implementing excellent service socialization for employees at the Immigration Office Class I TPI Bengkulu. The type of research method used is descriptive qualitative, with data collection techniques through observation, interviews and documentation. The results of the study show that the socialization of excellent service at the Immigration Office Class I TPI Bengkulu is secondary socialization according to Berger and Luckman (2019) which has been well implemented at the Immigration Office Class I TPI Bengkulu by using 6 indicators according to Chao (1994), namely performance proficiency), people, politics, language, organizational goals and values, and history (history).
Relevansi Peran Pejabat Imigrasi dalam Pemeriksaan Keimigrasian di Era Pemanfaatan Autogate di Tempat Pemeriksaan Imigrasi Raka Alsuryaputra Pradana; Sri Kuncoro Bawono; Hanifa Maulidia
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.12049

Abstract

Autogate merupakan inovasi teknologi di Tempat Pemeriksaan Imigrasi (TPI) yang bertujuan mempercepat proses pemeriksaan dokumen perjalanan secara mandiri. Meskipun menawarkan efisiensi, teknologi ini belum sepenuhnya menggantikan peran pejabat imigrasi dalam aspek pengawasan. Penelitian ini menggunakan pendekatan kualitatif deskriptif untuk menelaah sejauh mana pejabat imigrasi masih diperlukan, serta bagaimana peran tersebut dijalankan di tengah pemanfaatan autogate. Hasil wawancara menunjukkan bahwa autogate hanya efektif dalam pemeriksaan administratif, namun tidak mampu mendeteksi perilaku mencurigakan atau motif tersembunyi pelintas. Pejabat imigrasi tetap berperan penting dalam melakukan profiling, wawancara singkat, dan intervensi terhadap pelanggaran keimigrasian. Oleh karena itu, kehadiran petugas di sekitar autogate diperlukan sebagai pendukung teknologi demi menjamin aspek keamanan dan akuntabilitas dalam proses pemeriksaan keimigrasian.
Relasi Agama dan Masyarakat dalam Perspektif Emile Durkheim dan Karl Marx Maulidia, Hanifa
Jurnal Sosiologi USK (Media Pemikiran & Aplikasi) Vol 13, No 2 (2019)
Publisher : Sociology Department Of Syiah Kuala University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jsu.v13i2.17506

Abstract

This article talks about the relation of religion and society according to the views of two sociologists, are Emile Durkheim and Karl Marx. This paper begins with the definition of religion, how religion can emerge and develop, followed by the definition of religion according to Durkheim and Marx. Relation of religion and society according to Durkheim is very intimate because religion is formed from social current, that is from the existence of collective effervescence towards collective consciousness, when traditional societies perform worship rituals by purifying something called totem. In contrast to Marx's opinion which explains that religion can reduce pain due to pressure from all life problems experienced by society. Writer used study of literature and the results of this article are forms of cumulative theoretical descriptions.Abstrak Artikel ini berbicara mengenai relasi agama dan masyarakat menurut pandangan kedua tokoh sosiologi yaitu Emile Durkheim dan Karl Marx. Tulisan ini diawali dengan definisi agama, bagaimana agama dapat muncul dan berkembang yang dilanjutkan oleh definisi agama menurut Durkheim dan Marx. Relasi agama dan masyarakat menurut Durkheim sangatlah intim karena agama terbentuk dari social current (arus sosial) yaitu dari adanya collective effervescence (kesadaran kolektif) menuju collective consciousness, ketika masyarakat tradisional melakukan ritual-ritual peribadatan dengan mensucikan sesuatu yang disebut dengan totem. Berbeda dengan pendapat Marx yang menjelaskan bahwa agama dapat mengurangi rasa sakit akibat tekanan dari segala permasalahan hidup yang dialami oleh masyarakat. Penulis menggunakan kajian kepustakaan yang hasil tulisan ini adalah berupa deskripsi-deskripsi teoritis yang sifatnya kumulatif.
Agama di Ruang Publik: Kajian Kritis terhadap Pemikiran Furshet, Casanova, dan Sherkat Maulidia, Hanifa
Jurnal Sosiologi USK (Media Pemikiran & Aplikasi) Vol 12, No 1 (2018): Konstruksi dan Evolusi Sosial
Publisher : Sociology Department Of Syiah Kuala University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

AbstractReligion has always been an interesting talk of sociologists, both in public and private spaces. This paper discusses the study of religion in the public space are written by Furshet, et al., Casanova, and Sherkat. First, Furseth et al. which explains religion in the five forms of discussion, namely the legal religion in a country, civil religion, religious nationalism, public religion and religious legitimacy, and political power that all take place in the political arena. Secondly, Casanova invites us to be more critical and able to distinguish three meanings of secularization with different connotations, namely secularization as a process of declining beliefs and religious practices in modern society, secularization as a form of privatization of religion, and secularisation as a distinction between the secular space of the state, and knowledge. Third, Sherkat describes religious socialization as an interactive process in which social agents can influence an individual's religious beliefs and religious understanding. These three writings look at religion in the public sphere from a different point of view, which makes us more critical in seeing and understanding a religion.Keywords: Religion, Secular, Public SpaceAbstrakAgama selalu menjadi pembicaraan menarik para sosiolog, baik di ruang publik maupun privat. Tulisan ini membahas tentang kajian agama di ruang publik yang dikemukakan oleh Furshet, dkk., Casanova, dan Sherkat. Pertama, Furseth dkk. yang menjelaskan agama dalam lima bentuk bahasan, yaitu agama legal dalam sebuah negara, civil religion, religious nationalism, agama publik dan legitimasi agama, dan political power yang semuanya berlangsung dalam arena politik. Kedua, Casanova yang mengajak kita untuk lebih kritis dan mampu membedakan tiga makna sekulerisasi dengan konotasi yang berbeda, yaitu sekulerisasi sebagai proses kemunduran keyakinan dan praktek agama dalam masyarakat modern, sekulerisasi sebagai bentuk privatisasi agama, dan sekulerisasi sebagai pembedaan antara ruang sekuler yaitu negara, ekonomi, dan pengetahuan. Ketiga, Sherkat menjelaskan tentang sosialisasi agama yaitu proses interaktif di mana para agen sosial dapat mempengaruhi keyakinan beragama seorang individu dan pemahaman agamanya. Ketiga tulisan tersebut melihat agama di ruang publik dari sudut pandang yang berbeda, yang membuat kita lebih kritis dalam melihat dan memandang sebuah agama.Kata Kunci: Agama, Sekuler, Ruang Publik
Co-Authors Agung Sulistyo Purnomo Aisyaharani Islah Machrifajati Amanulloh, Naeni Arief Febrianto Arief Febrianto, Arief Besse Hartati Catur Susaningsih Devina Yuka Utami Dinda Ayu Retno Sari Fauzi, Yusron Habbi Firlana Hamdi, Muhammad Arief Jannah, Rahmawati Nurul Januar Dwiky Rezaldi Lubis, Muhammad Haekal Mas Budi Priyatno Mochammad Ryanindityo Muhammad Nurul Huda Nursanto, Gunawan Ari Pratama, Wili Priyatno, Mas Budi Pujonggo, Seno Setyo Purnomo, Agung Sulistyo Putri Meipa Liyana Rahmawati Nurul Jannah Raka Alsuryaputra Pradana Retno Sari, Dinda Ayu Rita Kusuma Astuti Seno Setyo Pujonggo Sri Kuncoro Bawono Sumali, Syakir Suryana Setyawan Vira Widhaningsih Virra Wirdhingsih Virra Wirdhiningsih Wili Pratama Yahya, Muhammad Ilham