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All Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Jurnal Empirika Jurnal Manajemen Pelayanan Publik Jurnal Sosiologi USK (Media Pemikiran & Aplikasi) Pendas : Jurnah Ilmiah Pendidikan Dasar J-MAS (Jurnal Manajemen dan Sains) Journal of Management - Small and Medium Enterprises (SME's) Muqoddima: Jurnal Pemikiran dan Riset Sosiologi Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Visi Komunikasi SASKARA: Indonesian Journal of Society Studies Journal of Mandalika Literature Journal of Administration and International Development Jurnal Cendekia Ilmiah Jurnal Sosiologi USK (Media Pemikiran & Aplikasi)
Maulidia, Hanifa
Immigration Administration Program, Indonesian Immigration And Correctional Polytechnic
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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MANAJEMEN KOMUNIKASI LINTAS BUDAYA DALAM  PELAYANAN KEIMIGRASIAN : PENGALAMAN WNA CHINA  DI INDONESIA: CROSS-CULTURAL COMMUNICATION MANAGEMENT IN  IMMIGRATION SERVICES: THE EXPERIENCE OF CHINESE  CITIZENS IN INDONESIA Wili Pratama; Virra Wirdhingsih; Hanifa Maulidia
TEMATICS: Technology Management and Informatics Research Journals Vol. 7 No. 2 (2025): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v7i2.861

Abstract

Globalization has intensified cross-cultural interactions, particularly in public service sectors such as immigration. Indonesia, as a destination country for international mobility, has recorded a significant increase in the arrival of Chinese foreigner, reaching 131,155 individuals by March 2025, with 83,079 visas issued. This situation requires immigration services that are not only accurate and timely but also culturally sensitive. This study aims to examine the role of cross-cultural communication management in enhancing the effectiveness of immigration services for Mandarin-speaking communities. Using a qualitative-descriptive approach and literature review, this article analyzes key cultural dimensions such as social hierarchy, collectivism, and long-term orientation common within Chinese society and how these factors influence communication patterns and service expectations during visa application processes. The findings reveal that failure to accommodate cultural differences may lead to dissatisfaction, while appropriate communicative adaptation fosters greater trust and satisfaction with immigration institutions. Therefore, understanding and applying principles of cross-cultural communication is a crucial strategy in delivering inclusive and professional immigration services.
MEMBANGUN LAYANAN IMIGRASI YANG BERINTEGRITAS: ANALISIS LITERATUR TENTANG ETIKA PELAYANAN PUBLIK DAN KEPUASAN MASYARAKAT: BUILDING IMMIGRATION SERVICES WITH INTEGRITY: AN ANALYSIS OF THE LITERATURE ON PUBLIC SERVICE ETHICS AND PUBLIC SATISFACTION Yahya, Muhammad Ilham; Purnomo, Agung Sulistyo; Maulidia, Hanifa
Journal of Administration and International Development Vol. 5 No. 2 (2025): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v5i2.708

Abstract

Abstrac Public service ethics plays an important role in improving the quality of immigration services in Indonesia. This study aims to analyze the relationship between the application of service ethics and the level of satisfaction of immigration service applicants. Using a literature study method with a qualitative approach, data was collected from various scientific sources. The results of the analysis show that each of the principles of fairness, transparency, accountability, and empathy contribute significantly to increasing public satisfaction. Although technology based innovations have been implemented, the ethical behaviour of employees remains a key factor in shaping the service experience. The main barriers to ethics implementation include rigid bureaucratic culture and weak public oversight. Therefore, strengthening regulations, ethics based training and community engagement are important strategies in building immigration services with integrity. Keywords: Public Service Ethics, Applicant Satisfaction, Immigration Services, Bureaucratic Reform, Good Governance Abstrak Etika pelayanan publik memegang peranan penting dalam meningkatkan kualitas layanan imigrasi di Indonesia. Penelitian ini bertujuan untuk menganalisis hubungan antara penerapan etika pelayanan dan tingkat kepuasan pemohon layanan imigrasi. Menggunakan metode studi literatur dengan pendekatan kualitatif, data dikumpulkan dari berbagai sumber ilmiah. Hasil analisis menunjukkan bahwa setiap prinsip keadilan, transparansi, akuntabilitas, dan empati berkontribusi signifikan terhadap peningkatan kepuasan masyarakat. Meskipun inovasi berbasis teknologi telah diterapkan, perilaku etis pegawai tetap menjadi faktor kunci dalam membentuk pengalaman layanan. Hambatan utama dalam implementasi etika diantaranya budaya birokrasi yang kaku dan lemahnya pengawasan publik. oleh karena itu, penguatan regulasi, pelatihan berbasis etika, dan pelibatan masyarakat menjadi strategi penting dalam membangun layanan imigrasi yang berintegritas. Kata Kunci: Etika Pelayanan Publik, Kepuasan Pemohon, Layanan Keimigrasian, Reformasi Birokrasi, Good Governance
PENERAPAN TEORI KOMUNIKASI LINTAS BUDAYA DALAM PELAYANAN KEIMIGRASIAN BAGI WARGA NEGARA ASING (WNA) ASAL CHINA DI INDONESIA: APPLICATION OF CROSS-CULTURAL COMMUNICATION THEORY IN IMMIGRATION SERVICES FOR CHINESE FOREIGN NATIONALS IN INDONESIA Pratama, Wili; Wirdhiningsih, Virra; Maulidia, Hanifa
Journal of Administration and International Development Vol. 5 No. 2 (2025): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v5i2.726

Abstract

Globalisasi telah meningkatkan intensitas interaksi lintas budaya, termasuk dalam sektor pelayanan publik seperti keimigrasian. Indonesia, sebagai negara tujuan mobilitas internasional, mencatat peningkatan signifikan jumlah kedatangan Warga Negara Asing (WNA) asal China, yang pada Maret 2025 mencapai 131.155 orang, dengan 83.079 visa diterbitkan. Kondisi ini menuntut respons pelayanan yang tidak hanya cepat dan tepat, tetapi juga sensitif terhadap nilai-nilai budaya pengguna layanan. Studi ini bertujuan untuk mengkaji peran teori komunikasi lintas budaya dalam meningkatkan efektivitas pelayanan keimigrasian terhadap komunitas berbahasa Mandarin. Dengan menggunakan pendekatan kualitatif-deskriptif dan studi literatur, artikel ini menganalisis dimensi-dimensi budaya seperti hierarki sosial, kolektivisme, serta preferensi jangka panjang yang lazim pada masyarakat China, dan bagaimana hal tersebut mempengaruhi pola komunikasi serta ekspektasi mereka dalam proses pelayanan visa. Hasil kajian menunjukkan bahwa kegagalan dalam mengakomodasi perbedaan budaya dapat berdampak pada ketidakpuasan pengguna, sementara adaptasi komunikasi yang sesuai mampu meningkatkan kepercayaan dan kepuasan terhadap institusi imigrasi. Oleh karena itu, pemahaman dan penerapan prinsip komunikasi lintas budaya menjadi strategi penting dalam mewujudkan pelayanan keimigrasian yang inklusif dan profesional. Kata Kunci: Pelayanan Keimigrasian, Budaya WNA China, Komunikasi Lintas Budaya
DIGITALISASI DAN AKSESIBILITAS PELAYANAN PUBLIK: STUDI PELAYANAN KEIMIGRASIAN BERBASIS E-GOVERNMENT Januar Dwiky Rezaldi; Hanifa Maulidia; Seno Setyo Pujonggo
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 In Order
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i04.33577

Abstract

In the digital era, the use of technology in public services has become a pressing necessity, including in immigration services. This study aims to analyze the implementation of e-Government in the digitalization and accessibility of immigration services, particularly through the M-Paspor application. A descriptive qualitative approach was employed, with data collected through literature review and documentation. The results show that digitalization in immigration services has had a positive impact in terms of efficiency, transparency, and service quality improvement. Service access has become more widespread, although challenges such as low digital literacy and limited infrastructure in remote areas remain. Public perception of digital services is generally positive, especially regarding convenience and speed, though some groups still face technical difficulties. This study highlights the importance of improving digital literacy and strengthening infrastructure as key to successful e-Government implementation in the immigration sector.
IMPLEMENTATION OF THE FOREIGNER REPORTING APPLICATION (APOA) TO SUPPORT IMMIGRATION LAW ENFORCEMENT IN ADDRESSING OVERSTAY CASES IN INDONESIA Putri Meipa Liyana; Hanifa Maulidia; Mochammad Ryanindityo
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 - May (2026): JOURNAL OF MANAGEMENT (Special Issue) - Correctional System Management
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The increasing number of foreign nationals overstaying their visas in Indonesia has heightened the need for effective immigration monitoring and digital governance mechanisms. This study examines the implementation of the APOA (Foreigners Reporting Application), developed by the Directorate General of Immigration, as a digital platform for accommodation providers to support immigration surveillance and improve monitoring efficiency. Using a qualitative research approach, data were collected through document analysis, immigration reports, and a comprehensive literature review. SWOT analysis was employed to evaluate the system's implementation and formulate optimization strategies. The findings indicate that APOA has enhanced digital-based supervision of foreign nationals by improving reporting efficiency and supporting immigration control processes. However, its effectiveness remains constrained by technical limitations, low compliance among accommodation providers, and insufficient integration across institutional databases. The study identifies strategic priorities for optimization, including strengthening digital infrastructure, expanding stakeholder outreach and training, improving inter-agency data integration, and enhancing surveillance and monitoring mechanisms. These findings contribute to the literature on digital public administration and immigration governance by demonstrating how integrated digital reporting systems can support more effective migration management in emerging economies while highlighting the institutional challenges that must be addressed to maximize their effectiveness. Keywords: APOA; Overstay; Immigration Surveillance; Digital Transformation; SWOT
Integrating Good Governance, Integrity Zone, and Digitalization: A Synergistic Model for Immigration Service Reform in Indonesia Astuti, Rita Kusuma; Wirdhiningsih, Virra; Pujonggo, Seno Setyo; Jannah, Rahmawati Nurul; Maulidia, Hanifa; Priyatno, Mas Budi; Febrianto, Arief
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.67624

Abstract

Public service reform in sensitive sectors like immigration requires a balance between sovereignty control and service excellence. This study aims to develop an effective reform model by synthesizing three strategic pillars: Good Governance (GG), the Integrity Zone (IZ) program, and Digitalization. Utilizing a qualitative policy synthesis and thematic analysis of institutional data (LKjIP 2024) and longitudinal records (2018-2024), the research evaluates the implementation trajectory of 103 immigration units in Indonesia. The findings reveal a "Compliance-Performance Gap," where structural certification under the IZ program does not always result in a total cultural mindset shift. However, digitalization emerges as a critical "technical enforcer" that locks integrity into the system by eliminating face-to-face discretion. The study proposes an Integrated Reform Model where GG provides the normative foundation, IZ provides the structural mandate, and Digitalization acts as the technical engine. This synergy ensures that the dual mandate of immigration—securing borders while facilitating public welfare—is achieved through transparent, accountable, and non-discretionary processes. The model provides a strategic blueprint for other public institutions facing complex bureaucratic challenges in emerging economies.
Co-Authors Agung Sulistyo Purnomo Aisyaharani Islah Machrifajati Amanulloh, Naeni Arief Febrianto Arief Febrianto, Arief Besse Hartati Catur Susaningsih Devina Yuka Utami Dinda Ayu Retno Sari Fauzi, Yusron Habbi Firlana Hamdi, Muhammad Arief Jannah, Rahmawati Nurul Januar Dwiky Rezaldi Lubis, Muhammad Haekal Mas Budi Priyatno Mochammad Ryanindityo Muhammad Nurul Huda Nursanto, Gunawan Ari Pratama, Wili Priyatno, Mas Budi Pujonggo, Seno Setyo Purnomo, Agung Sulistyo Putri Meipa Liyana Rahmawati Nurul Jannah Raka Alsuryaputra Pradana Retno Sari, Dinda Ayu Rita Kusuma Astuti Seno Setyo Pujonggo Sri Kuncoro Bawono Sumali, Syakir Suryana Setyawan Vira Widhaningsih Virra Wirdhingsih Virra Wirdhiningsih Wili Pratama Yahya, Muhammad Ilham