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Journal : JURNAL MANAJEMEN TRANSPORTASI

Pengembangan Instrumen Antecedent Gap ServQual Arofat, Osman; Nusraningrum, Dewi; Sucipto Dwisilo, Yuwono
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 1 (2014): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metodeAntecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapakeunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.Kata kunci: antecedent gap ServQual, kepuasan pelanggan, kepuasan Awak Kabin
Pengembangan Instrumen Antecedent Gap ServQual Nusraningrum, Dewi; Arofat, Osman; Dwisilo, Yuwono Sucipto
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 1 (2014): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v1i1.6

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.
Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia Setiawan, Indra; Nusraningrum, Dewi; Pahala, Yosi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 1 (2015): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i1.130

Abstract

The purpose of this study is to analyze the aviation deregulation and performance of the scheduled commercial airlines. Samples used are domestic flights of 17 companies. Using descriptive analytical research methods. Deregulation encourage the emergence of new low-cost airline. Up to 2012 the share of the domestic passenger market in general is as much as 78% controlled by low-cost airline companies. Garuda Indonesia, which has the operating license to fly as a full service airline only gain a market share of 22%. It is concluded that the trend of domestic passengers as much as 78% are choosing low cost airlines.
PENERAPAN SAFETY MANAGEMENT SYSTEM PADA LEMBAGA PENYELENGGARA PELAYANAN NAVIGASI PENERBANGAN INDONESIA Fiyanzar, Adin Eka; Nusraningrum, Dewi; Arofat, Osman
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 2 (2016): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i2.95

Abstract

This study aimed to analyze the effect of the implementation of Safety Management System (SMS) and the use of information system on the Flight Safety in the Indonesian Air Navigation Services Organization both partially and simultaneously. The research uses quantitative methods, and the data are analyzed using linear regression, simple correlation both partially and simultaneously and path analysis. The result shows; implementation of Safety Management System (X1) as measured by the Flight Safety (Y) has a positive and significant contribution on the level of Flight Safety.  The amount of the application contribution of Safety Management System that directly contributes to the Flight Safety is 35.4%, so the research hypothesis which states that the Safety Management System application directly impacts significantly on Aviation Safety is accepted; the use of Information Systems (X2) as measured by the Flight Safety (Y) has a positive and significant contribution on the level of Flight Safety. The use of information systems contributions that directly contributes to aviation safety is 38.4%, so the hypothesis which states that the use of information system directly affects significantly the flight safety is acceptable; the total effect of simultaneous application of Safety Management System (X1) and the use of Information Systems (X2) contribute significantly to the Flight Safety (Y) as much as 66.3%. The remaining 33.7% is the influence of the other factors such as refresher and development training for air navigation personnel, aviation navigation equipment renewal and observation flight