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All Journal Panrita Abdi - Jurnal Pengabdian pada Masyarakat Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Agrokompleks To Maega: Jurnal Pengabdian Masyarakat PINISI Discretion Review Jurnal Sains Teknologi Transportasi Maritim Mattawang: Jurnal Pengabdian Masyarakat Jurnal Abdimas Bina Bangsa Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal of Artificial Intelligence and Digital Business Ceddi Journal of Education ARMADA : Jurnal Penelitian Multidisiplin Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Equivalent: Jurnal Ilmiah Sosial Teknik Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan Indonesian Journal of Maritime Technology or abbreviated (ISMATECH) Jurnal Balireso: Jurnal Pengabdian pada Masyarakat
Arif Fuddin Usman
Politeknik Maritim AMI Makassar
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The Influence To Service Quality, Facilities, and Ticket Price on Passenger Satisfaction at PT. Pelni (Persero) Baubau Branch Hasan, Muslihati; Ningrat, Andi; Usman, Arif Fuddin; Fitriah, Rifkah; Rachmianty, andi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.1001

Abstract

Sea transportation is the most important means of inter-island connectivity in Indonesia. Companies must try to make customers feel satisfied by providing better offers and services, companies must be able to maintain their market position in the midst of increasing competition. The purpose of this study was to evaluate the variables of service quality, facilities and ticket prices partially on passenger satisfaction at PT. Pelni (Persero) Baubau Branch. Evaluating the quality of services, facilities and ticket prices simultaneously on passenger satisfaction and evaluate which of the three parameters used has the most influence on passenger satisfaction. The data used in this study are primary data obtained by distributing questionnaires to the passengers of PT. Pelni (Persero) Baubau Branch has 50 employees using multiple linear regression analysis techniques. The results showed that Service Quality (X1) had a significant level of 0.013 <0.05. This means that service quality has a positive and significant effect on passenger satisfaction. Facility (X2) has a significant level of 0.012 <0.05. This means that facilities have a positive and significant effect on passenger satisfaction. Ticket prices (x3) have a significant level of 0.019 <0.05. This means that ticket prices have a positive and significant effect on passenger satisfaction.
Efektivitas Penggunaan Inaportnet Dalam Pelayanan Kapal Di PT. Pelayaran Nasional Indonesia (PELNI) Cabang Makassar Muhammad Azhar Shauqy; Steven Rendy Kojansouw; Arif Fuddin Usman; Mutmainnah Mutmainnah; Yusri Yusri
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 2 No. 3 (2023): September : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v2i3.1346

Abstract

The Inaportnet system is an internet-based single service information system with the aim of integrating standard port information systems in ship services from all relevant agencies or stakeholders in the port environment. The purpose of this portal development is to accelerate port clearance. The research was conducted at PT. The Indonesian National Shipping (PELNI) Makassar Branch for 1 month from November 2021 to December 2021. The source of the data obtained is qualitative data, namely the data presented in the form of related information and the quality of the object under study. Results Based on the research, the use of the Inaportnet system at PT. Pelayaran Nasional Indonesia (PELNI) Makassar Branch Inaportnet system The process of submitting a ship service application using the Inaportnet system is very easy to use, and the Inaportnet system also encourages the submission of ship service applications. Constraints and alternative solutions in using the Inaportnet Maintenance system, to overcome this problem the submission of ship services is changed to a manual system so that the service submission process continues. HR, to overcome this problem, you must carefully check the ship's documents before the ship arrives at the port. Comparison before and before the application of the Inaportnet system in submitting ship services, before the application of the Inaportnet system agents still visited the relevant agencies (manual system), after the implementation of the Inaportnet system all made the system online.
PENINGKATAN PENGELOLAAN BUDIDAYA KARANG HIAS LESTARI BERBASIS MASYARAKAT Kasmi, Mauli; Asriany, Asriany; Makkulawu, Andi Ridwan; Usman, Arif Fuddin
Jurnal BALIRESO Vol 5, No 2 (2020)
Publisher : Lembaga Pengabdian kepada Masyarakat Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/balireso.v5i2.164

Abstract

The coral potential has Indonesia the first-class exporter of nature coral. The paradigm of the export market of corals is very interested in cultivated corals products because of the diversification of production, so that the variety can meet the export market as an opportunity to conduct business activities that can improve the welfare of the fishing community, regional income and national income. The purpose of this program is to obtain a number of products, types and quality as well as an increase in the quality of coral habitats in general in a planned manner that can guarantee the sustainability of ornamental coral businesses that can stimulate the nuances of business competition full of creativity and dedication with a touch of innovation efforts to continuously develop production without dependence on the product natural. The method used is fragmentation where the colony is taken from a particular parent colony by planting an artificial substrate paste placed on the construction and design of an environmentally friendly table rack at sea that can form coral or coral buds that produce the number and quality of export standards from the production plan of the yield Ornamental coral cultivation in a sustainable and community-based manner. Production results before being developed and subsequently sold to the market must first go through the process of applicable regulations. The technology developed is eco-technology (ecosystem technology) which is certainly oriented towards agribusiness through a seafarming program (coral cultivation) or an effort to utilize sustainable management methods (suistainable) based on community and tourism. The improvement of ornamental corals product quality is innovative product diversification in the inventory system with the application of ammonia (protein skimmer) removal equipment for ornamental corals at harvest time and maintained in an aquarium before being exported.
Enhancing Ship Seaworthiness Supervision: A Study at KSOP Class II Kendari Rachmianty, Andi; Yusri, Muhammad; Ningrat, Andi; Arifuddin, Andi Mursid Nugraha; Usman, Arif Fudddin; Rusnaedi
Indonesian Journal of Maritime Technology Vol. 3 No. 2 (2025): Volume 3 Issue 2, December 2025
Publisher : Naval Architecture Department, Kalimantan Institut of Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/ismatech.v3i2.8481363

Abstract

Ship accidents often occur due to ships being unseaworthy to sail. The harbor master plays an important role in supervising the seaworthiness of ships and port activities. However, ship accidents still often occur due to the unseaworthiness of ships to sail. This study examines the level of performance of the harbor master at KSOP Class II Kendari. The method used is the Costumer Satisfaction Index (CSI). The questionnaire was given to the sample which was calculated using the Slovin calculation. The results of the questionnaire have gone through validity and reliability tests and show that the results obtained are valid and reliable. The percentage value of CSI obtained reached 84.95%. This figure indicates that customers are very satisfied with the performance of KSOP Class II Kendari. This shows that KSOP Class II Kendari has succeeded in meeting customer expectations and needs well.
Kepuasan pengguna jasa terhadap ayanan freight forwarding PT Malino Nirwana Trans rachmianty, andi; Rizqy, Miftahul; Muslihati, Muslihati; Usman, Arif Fuddin; Rusnaedi, Rusnaedi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3605

Abstract

Pertumbuhan aktivitas logistik dan perdagangan yang semakin kompetitif menuntut perusahaan freight forwarding untuk menyediakan layanan yang mampu memenuhi harapan pengguna jasa secara konsisten. PT Malino Nirwana Trans merupakan perusahaan yang bergerak daIam pengeIoIaan dan pengiriman barang, khususnya komoditas yang membutuhkan penanganan rantai dingin. Kualitas pelayanan freight forwarding yang diberikan sangat menentukan kepuasan pelanggan.   Penelitian ini bertujuan menganalisis bagaimana tingkat kepuasan pelanggan terhadap layanan freight forwarding yang diberikan oleh PT Malino Nirwana Trans dengan menggunakan metode Customer Satisfaction Index (CSI). Metode ini dipilih karena mampu menunjukkan bagaimana tingkat kepuasan pelanggan berdasarkan tingkat kepentingan (importance) dan tingkat kinerja layanan (perfomance). Data diperoleh dengan menyebarkan kuesioner ke konsumen aktif perusahaan dan dilengkapi dengan wawancara untuk memperkuat hasil anaIisis. Instrumen penelitian diuji menggunakan uji validitas dan uji reliabilitas yang menunjukkan item pernyataan dan hasil sebaran kusioner berada pada kategori valid dan reliabeI. Hasil pengolahan data menunjukkan bahwa secara keseluruhan pelanggan menilai Iayanan PT MaIino Nirwana Trans Sangat Puas berdasarkan niIai CSI sebesar 84,8%. Capaian ini mengindikasikan bahwa perusahaan telah mampu memenuhi sebagian besar kebutuhan dan ekspektasi peIanggan, terutama pada aspek keandalan layanan, ketanggapan staf, serta jaminan keamanan pengiriman. Meskipun demikian, beberapa aspek seperti akurasi informasi pelacakan, kecepatan respons layanan pelanggan, dan ketepatan jadwal pengiriman masih memerlukan peningkatan agar kualitas layanan dapat lebih optimal dan berkelanjutan
Keterlambatan Operasional Kapal Penumpang dan Implikasinya terhadap Standar Pelayanan: Studi pada KM. Sinabung dan KM. Nggapulu di Pelabuhan Murhum Arif Fuddin Usman; Andi Ningrat; Andi Rachmianty; Muslihati; Muhammad Aris Kastian
ARMADA : Jurnal Penelitian Multidisiplin Vol. 4 No. 2 (2026): ARMADA : Jurnal Penelitian Multidisplin, Febuary 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/armada.v4i2.1925

Abstract

Studi ini bertujuan untuk mengetahui rata-rata tingkat keterlambatan waktu kedatangan dan keberangkatan KM. Sinabung dan KM. Nggapulu di Pelabuhan Murhum, Kota Baubau, Sulawesi Tenggara. Data yang diolah adalah data kuantitatif estimasi waktu kedatangan dengan waktu riil kapal tiba, kemudian estimasi waktu keberangkatan dengan waktu riil kapal berangkat. Hasil penelitian, rata-rata keterlambatan pada KM. Sinabung untuk waktu tiba sebesar 2 jam 13 menit dan waktu berangkat sebesar 2 jam 53 menit. Untuk KM. Nggapulu rata-rata keterlambatan waktu tiba sebesar 1 jam 8 menit dan waktu keberangkatannya sebesar 1 jam 53 menit.  Standar Pelayanan Penumpang Angkutan Laut untuk toleransi keterlambatan sebesar 10 persen, maka KM. Sinabung melebihi batas toleransi, sedangkan KM. Nggapulu masih dalam batas toleransi. Sejumlah masalah utama sebagai penyebab keterlambatan yang memiliki pengaruh kuat adalah kurangnya jumlah petugas pelabuhan, proses pemeriksaan keamanan pada peralatan rusak yang memakan waktu, dan cuaca buruk yang membuat proses debarkasi-embarkasi kerap molor hingga tidak efisien.
Occupational Safety and Health Risk Evaluation in Container Handling Operations Using the HIRADC Method: A Case Study at PT. Kaltim Kariangau Terminal, East Kalimantan, Indonesia Usman, Arif Fuddin; Ningrat, Andi; Muslihati, Muslihati; Rachmianty, Andi; Rusnaedi, Rusnaedi
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.293

Abstract

Background: Occupational safety and health is a critically important aspect of container loading and discharging operations at ports, encompassing efforts to create a safe, healthy work environment and prevent workplace accidents and work-related diseases. Objective: This study aims to analyze the application of occupational safety and health in the process of loading and discharging containers at PT. Kaltim Kariangau Terminal. Methods: This study uses the HIRADC (Hazard Identification, Risk Assessment, and Determining Control) method. Results: The results of the risk level assessment before control indicate a High Risk level of 9 risks (23.1%), a Moderate Risk level of 17 risks (43.6%), and a Low Risk level of 13 risks (33.3%). After control, the High Risk level is reduced to 0 risks (0%), with no remaining high-risk work activities; the Moderate Risk level is 8 risks (20.6%); and the Low Risk level is 31 risks (79.4%). To address these hazards and risks, PT. Kaltim Kariangau Terminal has implemented risk controls, namely substitution, engineering controls, administrative controls, and personal protective equipment. Conclusion: The findings demonstrate that systematic hazard identification and hierarchical risk control, when applied rigorously to RTG crane operations in container terminals, can deliver measurable reductions in worker exposure to life-threatening risks and provide a replicable OSH management model for the Indonesian port sector.
Hydraulic Valve Failure Analysis at MT. Beyond Using the FMEA Method Muslihati Hasan; Arif Fuddin Usman; Andi Ningrat; Rifkah Fitriah; Muhammad Aris Kastian
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.7915

Abstract

Hydraulic valve failure on a tanker can significantly impact operational performance and shipping safety. This study aims to analyze the causes, impacts, and solutions to hydraulic valve failure on the MT. Beyond. The method used was a qualitative descriptive approach, with data collection techniques through observation, interviews, and documentation studies. Data analysis was performed using the Fishbone Diagram method to identify root causes and Failure Mode and Effects Analysis (FMEA) to evaluate the level of failure risk based on severity, occurrence, and detection parameters. The results showed that hydraulic valve failure was influenced by human, machine, material, method, and environmental factors, with the dominant causes being operational errors, low component quality, fluid contamination, and lack of maintenance. The FMEA analysis showed that the key components with high risk were the disc and seat, which had the highest Risk Priority Number (RPN) values of 162 and 132, respectively. Failure of these components can cause uncontrolled flow, potentially reducing overall system performance due to corrosion, leakage, and wear,thus becoming the main priority for repair. The conclusion of this study confirms that improving component quality, regular maintenance, operator training, and implementing an effective monitoring system can reduce the risk of failure and increase the reliability of the ship's hydraulic system.
Co-Authors A.Murtafiah A.Rachmianty A.M Abdul Rahman Akmal Abdullah Alimah , Andi Nur Aman, Andryanto Andi Annisa Talha Andi Asniar Andi Herlina Andi Ibrahim Andi Murtafiah Andi Ningrat Andi Ningrat Andi Ningrat Andi Nur Alimah Andi Rachmianty Andi Ridwan Makkulawu Andi Rustan Andryanto A Arifuddin, Andi Mursid Nugraha Asmarita, Sri Asriany Asriany Asriany, Asriany Budiman Budiman Budiman Budiman Budimawan Budimawan Febrian James Fitriah, Rifkah Fitriana Fitriana Hadiratul Kudsiah Hasan, Muslihati Ilham Ahmad Ilham Ahmad Irin Ramdhani M. Azhar Shauqy Mauli Kasmi Muh Azhar Shauqy Muhammad Aris Kastian Muhammad Aris Kastian Muhammad Azhar Shauqy Muhammad Irhan Latif Muhammad Yusri Murtafiah, Andi Muslihati Muslihati Muslihati Hasan Muslihati Muslihati Mutmainna Mutmainna Mutmainna Rachman Mutmainnah Mutmainnah Ningrat, Andi Nur Hapipah Pragawati, Ni Gusti Ayu Putu Dewi Armay Prastawa Budi Rachmianty, Andi Raden Mohamad Herdian Bhakti Rahman Raising Rifkah Fitriah Rifkah Fitriah Rifkah Fitriah Rizqy, Miftahul Rusnaedi Rusnaedi Rusnaedi Rusnaedi Rusnaedi, Rusnaedi Shauqy, Muhammad Azhar St. Retno Ayuningtias Steven Rendy Kojansouw Sudarman Sudarman Sudarman Sudarman Sudarman Syamsul Marlin Amir Syamsul Marlin Amir, Syamsul Marlin Tien Kumalasari Tien Kumalasari Wahyuddin Wahyuddin Wardina Suwedy Yan Hermansyah