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The Role of Motivational Strategy and Leadership in Improving Service Quality in Hospitals Hariyadi, Hariyadi; Usman, Bahtiar; Anggiani, Sarfilianty
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v3i3.110

Abstract

This study aims to analyze the effect of Motivation Strategy and Leadership on Service Quality in hospitals, with Job Satisfaction as a mediating variable in the influence between Motivation Strategy, Transformational Leadership, and Transactional Leadership on Service Quality of medical personnel. This study uses a quantitative approach with non-probability sampling method and purposive sampling technique. The unit of analysis is medical personnel at military Hospital, with a sample size of 200 respondents. Data collection was done through questionnaires, and data analysis using Structural Equation Modeling (SEM) method with SMART PLS version 3.0. The results showed that of the 7 direct influence hypotheses, 4 hypotheses were supported, and 3 hypotheses were not supported. Meanwhile, of the 3 indirect effect hypotheses, 2 hypotheses are supported, and 1 hypothesis is not supported. Job Satisfaction is proven to be a mediating variable that strengthens the influence between Motivation Strategy, Leadership (Transformational and Transactional), and Service Quality. This study provides theoretical contributions in the field of strategic health management, as well as practical implications, such as the importance of leadership training, development of individual-based motivation strategies, and improving work environment support for medical personnel. The limitation of the study lies in the cross-sectional approach, which does not allow analysis of long-term changes. The originality of this study lies in the integration of Leadership (Transformational and Transactional) and Motivation Strategy variables in the context of a military hospital, by highlighting Job Satisfaction as a mediating variable. This study fills the gap of previous research by analyzing more deeply the influence between Leadership, Motivation, and Service Quality in the military hospital environment.
The Influence of Business Level Differentiation, Integrated Level Strategy and Corporate Level Strategy on Competitive Advantage Is Mediated By Internal Innovation In TNI ad Hospitals Throughout Indonesia Akbar, Akbar; Usman, Bahtiar; Anggiani, Sarfilianty
Journal of Social Science Vol. 6 No. 2 (2025): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of Business Level Strategy Differentiation, Integrated Level Strategy, and Corporate Level Strategy on Competitive Advantage in military hospitals. In addition, this study also explores the role of internal innovation as a mediating variable in the relationship between business strategy and competitive advantage. Taking into account the unique challenges faced by TNI AD hospitals, this research contributes to understanding how business strategies can improve competitiveness through internal innovation. This study was carried out quantitatively with a sampling method using the total sampling technique, where the number of samples used was 162 leaders of TNI AD class C hospitals. Data processing was carried out using the Structural Equation Modeling (SEM) method with SmartPLS Ver 4 software to analyze the relationship between exogenous and endogenous variables and test the role of internal innovation mediation in the model. The results of the study show that from several hypotheses tested, the business level strategy (Business Level Differentiation) has no direct influence on competitive advantage or internal innovation. However, the Integrated Level Strategy and Corporate Level Strategy have a positive effect on competitive advantage and internal innovation. In addition, internal innovation has been shown to mediate the influence of integration-level strategies on competitive advantage, but not the relationship between business-level strategies and corporate-level strategies on competitive advantage. The theoretical implications of this study confirm that an integrated organization-level strategy can improve competitiveness through operational efficiency and innovation. Managerially, these findings indicate that military hospitals need to strengthen their culture of innovation and optimize integration strategies so that internal innovation can contribute more significantly to competitive advantage. The limitation of this study lies in the scope of the sample that only involves class C TNI AD hospitals, so the results cannot necessarily be generalized to hospitals with different levels or ownership. This research has a novelty in applying the concept of corporate strategy in the context of non-profit public service organizations, especially military hospitals. The study also combines three types of business strategies in one integrative model, providing a holistic perspective on how different strategies can complement each other in improving hospital competitiveness.
The Influence of Natural Resource Potential and Sovereign Wealth Fund Strategy on Organizational Performance: The Mediating Role of Human Resource Strategy in Indonesia Fahlevi, Raden Muhamad Rizza; Usman, Bahtiar; Anggiani, Sarfilianty
International Journal of Business, Economics, and Social Development Vol 6, No 2 (2025)
Publisher : Research Collaboration Community (RCC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijbesd.v6i2.906

Abstract

This purpose of this study is to examines the mediating role of Human Resource Strategy in the relationship between Natural Resource Potential (Renewable Energy), Sovereign Wealth Fund Strategy, and Organizational Performance in Indonesia. Using a correlational quantitative method, a non-probability sampling approach, and purposive sampling, the study targets managerial officials in government agencies and state-owned enterprises (SOEs) in the renewable energy sector. The final sample consists of 143 respondents, with cross-sectional data collected via an online survey. Data analysis is conducted using Structural Equation Modeling (SEM-PLS) with SmartPLS version 4. Findings reveal that HR Strategy not only has a dominant direct influence on organizational performance but also mediates the impact of Natural Resource Potential and SWF Strategy. This underscores the importance of synergy between resource management, strategic financial policies, and human competency development in driving the energy transition. The study extends the Resource-Based View through a dynamic capability approach, highlighting that competitive value depends not only on resource ownership but also on HR adaptability. It also redefines SWF as an institutional entrepreneur, transforming macro policies into micro-level actions. However, the study’s focus on the renewable energy sector and government agencies/SOEs limits generalization. Future research should expand to other sectors, integrate contextual variables like energy decentralization policies, and adopt qualitative methods to explore HR Strategy and SWF implementation. Practical recommendations include improving HR training in green technology, enhancing SWF allocation transparency, and fostering synergy between national and local policies to support renewable energy targets.
Influence of SHE (Safety, Hygiene, Environment) and Service Quality on Purchase Intention Mediated By Pricing Policy on Scheduled Domestic Airlines in Indonesia Wardana, Aditya; Arafah, Willy; Usman, Bahtiar
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.198

Abstract

The aim of this research is to analyse the influence of SHE (safety, hygiene, and environment) and service quality on purchase intention, which mediates pricing policy on scheduled domestic airlines in Indonesia. This research was conducted by distributing questionnaires to consumers via Google Forms to 250 respondents containing demographic questions and 43 statement items. The research method used is hypothesis testing. We measured the respondents' answers using a Likert scale, scoring from one to five, use Smart-PLS version 3.0 software with multivariate analysis methods. Structural Equation Model (SEM). It is directly proven that there is a significant positive influence between service quality and purchase intention. However, SHE to purchase intention is not proven to have a significant effect. Meanwhile, based on indirect hypothesis testing, it is proven that there is a significant influence between service quality and purchase intention mediated by pricing policy. And SHE variables mediated by pricing policy do not have a significant influence on purchase intention. In this research, researchers have limitations that future researchers can develop further by adding new variables or using other research methods. As a conclusion, the researcher has provided suggestions that may be useful for other researchers.
The Influence of Share Ownership on Dividend Policy in Consumer Goods Companies in Indonesia Nurwanda Wardhayat, Darrel; Usman, Bahtiar
International Journal of Economics, Management and Accounting (IJEMA) Vol. 1 No. 8 (2024): January
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v1i8.88

Abstract

This research aims to examine the influence of foreign ownership, director ownership, institutional ownership on dividend policy. The control variables in this research consist of profitability and business risk. Data collection used purposive sampling method sourced from annual reports of consumer goods companies listed on Indonesia Stock Exchange (BEI). The number of samples in the study was 35 companies for the period 2018 to 2022. In testing the hypothesis using the panel data regression method. The results of this study indicate that foreign ownership does not have a significant influence on dividend policy. Director ownership has a significant positive effect, while institutional ownership has a significant negative effect on dividend policy. The results of the control variables show that profitability has a positive effect on dividend policy. Meanwhile, business risk has a negative influence on dividend policy. The implications of this research for financial managers are expected to have a deep understanding in formulating assessments and assist managers related to dividend policy. Meanwhile, investors can thoroughly analyze risks and results of business growth related to investments made in relation to factors such as Foreign Share Ownership, Board of Directors Share Ownership, Institutional Ownership, Profitability and the company's Business Risk.
The Effect of Business Level Differentiation, Integrated Level Strategy and Corporate Level Strategy on Competitive Advantage is Mediated by Internal Innovation at Indonesian Army Hospitals Akbar, Akbar; Usman, Bahtiar; Anggiani , Sarfilianty
Journal of Social Science Vol. 6 No. 2 (2025): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of business level differentiation strategies (Business Level Strategy Differentiation), Integrated Level Strategy (Integrated Level Strategy), and Corporate Level Strategy (Corporate Level Strategy) on Competitive Advantage in military hospitals. In addition, this study also explores the role of internal innovation as a mediating variable in the relationship between business strategy and competitive advantage. Taking into account the unique challenges faced by TNI AD hospitals, this research contributes to understanding how business strategies can increase competitiveness through internal innovation. This research was carried out quantitatively using a sampling method using the total sampling technique, where the number of samples used was 162 leaders of TNI AD class C hospitals. Data processing was carried out using the Structural Equation Modeling (SEM) method with SmartPLS Ver 4 software to analyze the relationship between exogenous and endogenous variables and test the mediating role of internal innovation in the model. The results of the study show that from several hypotheses tested, business level strategies (Business Level Differentiation) do not have a direct influence on competitive advantage or internal innovation. However, the Integrated Level Strategy and the Corporate Level Strategy have a positive effect on competitive advantage and internal innovation. In addition, internal innovation has been shown to mediate the influence of integration-level strategies on competitive advantage, but it does not mediate the relationship between business-level strategies and corporate-level strategies on competitive advantage. The theoretical implications of this study confirm that an integrated organization-level strategy can improve competitiveness through operational efficiency and innovation. Managerially, these findings indicate that military hospitals need to strengthen their culture of innovation and optimize integration strategies so that internal innovation can contribute more significantly to competitive advantage. The limitation of this study lies in the scope of the sample that only involves TNI AD class C hospitals, so the results cannot necessarily be generalized to hospitals with different levels or ownership. This research has a novelty in applying the concept of corporate strategy in the context of non-profit public service organizations, especially military hospitals. The study also combines three types of business strategies in one integrative model, providing a holistic perspective on how different strategies can complement each other in improving hospital competitiveness.
Service creativity, service excellence, and digital marketing on repeat purchase behavior mediated by customer satisfaction: Educational insights from wellness yoga programs Ramdhani, Rommy Mochamad; Usman, Bahtiar; Yaputra, Hermanto; Rosadi , Barkah
Educenter : Jurnal Ilmiah Pendidikan Vol. 3 No. 2 (2024): Educenter: Jurnal Ilmiah Pendidikan
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/educenter.v3i2.1256

Abstract

This study explores the influence of service creativity, service excellence, and digital marketing on repeat purchase behavior, with a focus on the educational aspects of wellness yoga programs. Conducted across various regions including Bandung, Klaten, Mojokerto, and Ubud, with a sample of 200 respondents, the research employed AMOS 24 for data analysis. The findings reveal that service excellence, digital marketing strategies, customer satisfaction, and brand image significantly affect repeat purchase behavior. Notably, brand image has a strong influence, potentially fostering customer loyalty and repeat purchases. The study highlights the importance of understanding the educational needs of yoga practitioners, suggesting that yoga studio managers should directly engage with practitioners to tailor services to their specific learning needs. This research contributes to the educational field by offering insights into how service-dominant logic can enhance the learning experience within wellness yoga programs. It underscores the necessity for yoga programs to prioritize service quality, thereby enhancing the educational value and overall effectiveness of yoga health tourism.
Faktor-Faktor Penentu Profitabilitas Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia Atmaja, Ronaldo; Usman, Bahtiar
International Journal of Digital Entrepreneurship and Business Vol 4 No 2 (2023): International Journal of Digital Entrepreneurship and Business (IDEB)
Publisher : Universitas Jakarta Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52238/ideb.v4i2.112

Abstract

This study aimed to investigate the effects of liquidity, intangible assets, working capital, leverage, company size, and efficiency on the profitability of manufacturing companies listed on the Indonesian Stock Exchange (IDX). A purposive sampling method was used to obtain 74 manufacturing companies listed from 2017 to 2021 based on the specified criteria. The sample selection criteria encompassed manufacturing companies listed on the IDX, representing diverse sectors, including the basic and chemical industry, consumer goods industry, and miscellaneous industry. The selection was restricted to companies not undergoing delisting and initial public offering procedures during the research period to ensure a balanced panel data structure, and the financial statements of these companies were required to meet all criteria for each respective variable. Furthermore, the statistical analysis instrument used was panel data regression with a random effect as the best econometric model selected. The results showed that liquidity, working capital, leverage, company size, and efficiency positively affected profitability. The predictor of intangible assets did not significantly affect profitability. Meanwhile, this study was expected to contribute in the form of managerial implications to consider liquidity, working capital, leverage, company size, and efficiency to enhance profitability.
Pengaruh Tanggung Jawab Sosial, Kepemilikan Institusional, Ukuran Dewan Komisaris, Kebijakan Dividen, Ukuran Perusahaan Dan Leverage Terhadap Kinerja Keuangan Mutianingsih, Veronika; Usman, Bahtiar; Hartini, Hartini
Jurnal Akuntansi Manado (JAIM) Volume 5. Nomor 2. Agustus 2024
Publisher : Fakultas Ekonomi Universitas Negeri Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53682/jaim.vi.10173

Abstract

Penelitian ini bertujuan untuk menguji pengaruh tanggung jawab sosial, kepemilikan institusional, ukuran dewan komisaris, kebijakan dividen, ukuran perusahaan dan leverage terhadap kinerja keuangan perbankan. Pada penelitian ini menggunakan purposive sampling dengan ukuran sampel penelitian sebanyak 44 perbankan yang terdaftar di Bursa Efek Indonesia tahun 2018 – 2022. Tanggung jawab sosial, kepemilikan institusional dan ukuran dewan komisaris tidak berpengaruh terhadap kinerja keuangan, sedangkan kebijakan dividen berpengaruh negatif signifikan, ukuran perusahaan dan leverage berpengaruh positif signifikan terhadap kinerja keuangan perbankan di Indonesia. Hasil penelitian ini memberikan masukan bagi perbankan dalam mengelola bisnisnya dan investor dalam pengambilan keputusan investasi agar dapat memanfaatkan informasi mengenai kebijakan dividen, ukuran perusahaan dan leverage sebelum melakukan investasi di pasar saham.
The Influence of Natural Resource Potential and Sovereign Wealth Fund Strategy on Organizational Performance: The Mediating Role of Human Resource Strategy in Indonesia Fahlevi, Raden Muhamad Rizza; Usman, Bahtiar; Anggiani, Sarfilianty
International Journal of Business, Economics, and Social Development Vol. 6 No. 2 (2025)
Publisher : Rescollacom (Research Collaborations Community)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijbesd.v6i2.906

Abstract

This purpose of this study is to examines the mediating role of Human Resource Strategy in the relationship between Natural Resource Potential (Renewable Energy), Sovereign Wealth Fund Strategy, and Organizational Performance in Indonesia. Using a correlational quantitative method, a non-probability sampling approach, and purposive sampling, the study targets managerial officials in government agencies and state-owned enterprises (SOEs) in the renewable energy sector. The final sample consists of 143 respondents, with cross-sectional data collected via an online survey. Data analysis is conducted using Structural Equation Modeling (SEM-PLS) with SmartPLS version 4. Findings reveal that HR Strategy not only has a dominant direct influence on organizational performance but also mediates the impact of Natural Resource Potential and SWF Strategy. This underscores the importance of synergy between resource management, strategic financial policies, and human competency development in driving the energy transition. The study extends the Resource-Based View through a dynamic capability approach, highlighting that competitive value depends not only on resource ownership but also on HR adaptability. It also redefines SWF as an institutional entrepreneur, transforming macro policies into micro-level actions. However, the study’s focus on the renewable energy sector and government agencies/SOEs limits generalization. Future research should expand to other sectors, integrate contextual variables like energy decentralization policies, and adopt qualitative methods to explore HR Strategy and SWF implementation. Practical recommendations include improving HR training in green technology, enhancing SWF allocation transparency, and fostering synergy between national and local policies to support renewable energy targets.