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Genetic Algorithm Optimization on Nave Bayes for Airline Customer Satisfaction Classification Religia, Yoga; Maulana, Donny
JISA(Jurnal Informatika dan Sains) Vol 4, No 2 (2021): JISA(Jurnal Informatika dan Sains)
Publisher : Universitas Trilogi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31326/jisa.v4i2.925

Abstract

Airline companies need to provide satisfactory service quality so that people do not switch to using other airlines. The way that can be used to determine customer satisfaction is to use data mining techniques. Currently, the website www.kaggle.com has provided Airline Passenger Satisfaction data consisting of 22 attributes, 1 label and 25976 instances which are included in the supervised learning data category. Based on several previous studies, the Naïve Bayes algorithm can provide better classification performance than other classification algorithms. Several studies also state that the use of Naive Bayes can be optimized using Genetic Algorithm (GA) to obtain better performance. The use of Genetic Algorithm for Nave Bayes optimization in classifying Airline Passenger Satisfaction data requires further research to ensure the performance of the given classification. This study aims to compare the use of the Naive Bayes algorithm for the classification of Airline Passenger Satisfaction with and without GA optimization. The data validation process used in this study is to use split validation to divide the dataset into 95% training data and 5% testing data. The test results show that the use of GA on Naive Bayes can improve the classification performance of Airline Passenger Satisfaction data in terms of accuracy and recall with an accuracy value of 85.99% and a recall of 87.91%.
Co-Authors Abdul Mazid Adi Rusdi Agung Nugroho Ahmad Nurhakim Ahmad Nurhakim2 Al Munawir, Al Virizky Arjunitha Alvian Alvin Mubarok Amali Amali Ambarwati, Sri Dwi Ari Anastasya, Ellyn Andi Saputra Anton Dwi Fitriyanto Ari Susanto Arif, Nina Fapari Arvita Emarilis Intani Astuti, Sri Endhri Bella Yoviana Hardini budi purnomo saputro Dani Hamdani Dian Sulistyorini Wulandari Donny Maulana Effendi, Irhas Erni Ratnasari2 Fathi Habibatur Rahman Fathi Habibatur Rahman Firdausi, Asri Sekar Mawar Firdausy, Almer Al Fitriyanto, Anton Dwi Gatot Tri Pranoto Heri Purwanto Heri Susanto Heriyanto2 Heriyanto2 Hidayat, Ravindra Safitra Huda, Miftakul Ikhsan Romli Imam Prayogo Pujiono Jayanti, Ansri Jayanto, Nur Dwi Maulana, Donny Miftakul Huda Muhamad Ekhsan Muhamad Ridwan Muhamad Ridwan Muhamad Syahwildan Muhammad Asrori Muhammad Irhas Effendi, Muhammad Irhas Nabiela, Ibriza Naingolan, Dedy Sunaryo Nanang Tedi Nunu Nurhasanah Nurrohariah Nurrohariah Pamuji, Windy Anindya Pebrian Pebrian Ramawati, Yussi Said, Jamaliah Santosa, Egar Dika Siti Suharyani Sriyanto, Agus Subagio, Hani Suganda, Intan Rizkiawati Suwancita, I Made Tasrim, Tasrim Tiara, Luh Putu Tri Mardiana, Tri Triyono Triyono Wahyu Hadikristanto Wisnalmawati Wisnalmawati Yugi Setyarko Zulfikar Muhamad Hasan