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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JURNAL MANAJEMEN BISNIS International Journal of Business Studies Al-Kharaj: Journal of Islamic Economic and Business Jurnal Sains dan Teknologi Jurnal Ilmu Manajemen Profitability Jurnal Pengabdian kepada Masyarakat Nusantara Abdimas: Papua Journal Of Community Service Yayasan Cita Cendikiawan Al Khwarizmi Jurnal Manajemen Dan Bisnis Jurnal Pengabdian Teratai Jurnal PkM MIFTEK Jurnal Pengabdian Mandiri Jurnal Pengabdian West Science E-Amal: Jurnal Pengabdian Kepada Masyarakat IECON: International Economics and Business Conference Journal Governance and Politics (JGP) Maladum
Akmal Ridwan
Universitas Muhammadiyah Sorong
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PENERAPAN PELAYANAN CEPAT DAN TEPAT DI KELURAHAN KLAMANA MELALUI INOVASI TEKNOLOGI INFORMASI Aswad Muhdar; Siti Fatimah Nargis; Abu Sofyan; Akmal Ridwan; Rosnani; Indah Nathalya Bakarbessy; Miryam Diana Kalagison
Dedikasi Sains dan Teknologi (DST) Vol. 6 No. 1 (2026): Articles Pengabdian Mei 2026
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/dst.v6i1.8863

Abstract

Pelayanan publik yang cepat dan tepat merupakan kebutuhan mendasar dalam meningkatkan kualitas tata kelola pemerintahan di tingkat kelurahan, termasuk di Kelurahan Klamana. Permasalahan yang dihadapi meliputi lambatnya proses administrasi serta belum optimalnya pemanfaatan teknologi informasi dalam pelayanan. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan kualitas pelayanan publik melalui penerapan inovasi berbasis teknologi informasi serta menganalisis dampaknya terhadap efektivitas pelayanan. Metode yang digunakan adalah pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil kegiatan menunjukkan bahwa penerapan sistem pelayanan digital mampu mempercepat proses administrasi, meningkatkan akurasi data, serta mempermudah akses layanan bagi masyarakat. Namun demikian, masih ditemukan kendala berupa keterbatasan infrastruktur, rendahnya kapasitas aparatur, serta kurangnya literasi digital masyarakat. Oleh karena itu, diperlukan upaya berkelanjutan berupa peningkatan kompetensi sumber daya manusia, penyediaan infrastruktur yang memadai, serta sosialisasi intensif kepada masyarakat agar implementasi pelayanan publik berbasis teknologi dapat berjalan secara optimal.
The Role of Organizational Culture in Improving Employee Performance through Human Resource Development Digor Mufti; Rizka Cintya Edwar; Akmal Ridwan; Samsinar
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8115

Abstract

The impact of organizational culture on employee performance is crucial in enhancing productivity and work environment within companies. This study explores the influence of organizational culture on employee performance, with human resource development acting as a mediating factor. The research employs a quantitative approach using Partial Least Squares (PLS) analysis, based on survey data collected from 32 employees at CV. Pangan Makmur Irja Sorong. The findings reveal that organizational culture has a positive influence on both employee performance and human resource development. However, despite the positive influence of human resource development on employee performance, this effect was found to be statistically insignificant. Additionally, human resource development was not a significant mediator between organizational culture and employee performance. This research contributes to existing literature by providing insights into the mediating role of human resource development in the context of organizational culture and employee performance in SMEs in Sorong. The practical implication of this study suggests that managers should focus on reinforcing organizational culture and aligning human resource development programs with organizational goals to improve employee performance. Targeted HR development initiatives can be a key factor in supporting overall business objectives and improving company performance.
Model Pelayanan Publik Partisipatif Di Distrik Sorong Timur Berbasis Kearifan Lokal Ana Lestari; Salwa Fatika Sari Salempang; Siti Nurjannah; Aswad Muhdar; Akmal Ridwan; Jondeway Andi Hasan
Abdimas: Papua Journal of Community Service Vol. 8 No. 2 (2026): Juli (On Progress)
Publisher : Lembaga Pengembangan dan Pengabdian Masyarakat Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/pjcs.v8i2.5644

Abstract

Pelayanan publik yang berkualitas merupakan indikator utama dalam mewujudkan tata kelola pemerintahan yang baik, khususnya di tingkat daerah. Namun demikian, dalam praktiknya pelayanan publik masih menghadapi berbagai kendala, seperti keterbatasan sumber daya, rendahnya partisipasi masyarakat, serta belum optimalnya pemanfaatan kearifan lokal. Kegiatan Pengabdian Kepada Masyarakat (PKM) ini bertujuan untuk mengembangkan model pelayanan publik partisipatif berbasis kearifan lokal di Distrik Sorong Timur melalui pendekatan “Kitorang Duduk”. Metode yang digunakan adalah pendekatan kualitatif dengan teknik observasi, wawancara, dan dokumentasi, serta pendekatan partisipatif dalam implementasinya. Hasil kegiatan menunjukkan bahwa model “Kitorang Duduk” mampu meningkatkan partisipasi masyarakat secara signifikan, mempercepat penyelesaian permasalahan pelayanan publik melalui forum musyawarah, serta meningkatkan transparansi dan akuntabilitas pelayanan. Selain itu, peningkatan jumlah aspirasi masyarakat melalui kotak saran menunjukkan adanya peningkatan kepercayaan dan kepuasan masyarakat terhadap pelayanan yang diberikan. Model ini juga mendorong perubahan perilaku masyarakat menjadi lebih aktif dan kolaboratif. Secara keseluruhan, model ini terbukti efektif dalam menciptakan pelayanan publik yang inklusif, adaptif, dan berkelanjutan berbasis kearifan lokal, serta memiliki potensi untuk direplikasi di wilayah lain dengan karakteristik sosial budaya yang serupa.
The Influence of Product and Service Quality on Consumer Loyalty at Bone Star Wholesale Store in Sorong City Akmal Ridwan; Munifa; Renni Mayasari; Kamaluddin; Widya Digor Mufti
Jurnal Ilmu Manajemen Profitability Vol. 10 No. 1 (2026): FEBRUARY 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/m1ynz098

Abstract

Customer loyalty remains a critical determinant of sustainability in the traditional retail sector, particularly in emerging regions where modern retail competition is intensifying. However, limited empirical studies have examined the determinants of loyalty in small-scale grocery businesses in Eastern Indonesia. This study investigates the effect of product quality and service quality on consumer loyalty at Bone Star Wholesale Store in Sorong City. Grounded in Signal Theory, product and service quality are conceptualized as positive signals that influence consumer trust and repeat purchase behavior. A quantitative approach was employed using purposive sampling, involving 102 customers. Data were analyzed using multiple linear regression. The findings reveal that both product quality (β = 0.525; p < 0.001) and service quality (β = 0.370; p < 0.001) have positive and significant effects on consumer loyalty, both partially and simultaneously. The model explains 66.7% of the variance in customer loyalty (Adjusted R² = 0.667), indicating strong predictive power. The results highlight that the synergy between reliable products and responsive service strengthens long-term customer relationships. The study contributes to the limited literature on traditional retail loyalty in developing regions and provides practical implications for small grocery businesses seeking to enhance customer retention through quality-based competitive strategies.
Co-Authors Abu Sofyan Abu Sofyan Abusofyan Adetrya, Dirga Adiwijaya, Yuda Aisha R. Manou Albantani, Wildan Syaeful Millah Ana Lestari Andi Maryam Angga Pradana Aswad Muhdar Cahya, Fathir Agung Dian Iriani, Latifah Digor Mufti Digor Mufti Djafar, Hilman Eri Satria Evi Mufrihah Zain Faridah, Samsa Faudzan Riga S, Mochamad Febri Jein Andjar Fitrya, Annisa Foni Flora Way Halomoan, Sutan HENDRA SETIAWAN Hidayatulloh, Ibnu Yasir Ichwan, Saiful Idha Wahyu Riana Idris, Irfandi Ikhwan, Cakra Nur Indah Nathalya Bakarbessy Jamal, Encep Saeful Jein Andjar, Febry Jondeway Andi Hasan Kamaluddin Kamaluddin Kamaluddin Latifah Dian Iriani Leni Handayani Miryam Diana Kalagison MOMOT, ORPA Mufrihah Zein, Evi Muhammad Amin Muhammad Amin Muhammad Ardiansyah Muhammad Yusuf Mulyadi Goulap Munifa Munifa NANIK PURWANTI Nawawiyah, Alfi Irsyad Nazib Ali, Muhammad Nikmatul Ula, Siti Nurul Noormiati Nur Aeni Waly Nur Aeni Waly Nur Jannah Nur Sandi Marsuni Nuralam, Farhan Subhan Nurgandini, Allisa Nurhani Nurhani Nurhasanah Nasution, Nurhasanah Nurhikmah Nurpadilah, Cahya NURUL HIDAYAH Nurul Hidayah Patonah, Fitri Permana, Restu Prihandoko, Nugroho Dwi Purwaningsih, Anggun Rahman, Agil Saepul Rawi, Rais Dera Pua Renni Mayasari Retno Dewi Wijiastuti Rizka Cintya Edwar Rizky Ekawaty Ahmad Rosnani Salwa Fatika Sari Salempang Samsinar Sanjaya, Erfandi Mukti Sari, Masita Sattu Siti Fatimah Siti Fatimah Nargis Siti Nurjannah Siti Nurjannah Susetyowati Sofia Toii, Indra Eka Wardana Ummu Salmah Widya Digor Mufti Wijiastuti, Retno Dewi Yuniar, Yoanita Rifka Yusuf, Nazril Maulana