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All Journal JURNAL SISTEM INFORMASI BISNIS Techno.Com: Jurnal Teknologi Informasi Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sistem Informasi dan Bisnis Cerdas Jurnal Ilmiah KOMPUTASI INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science JURNAL TEKNOLOGI DAN OPEN SOURCE JSiI (Jurnal Sistem Informasi) Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Teknika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) KLIK: Kajian Ilmiah Informatika dan Komputer Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Ilmiah Edutic : Pendidikan dan Informatika Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Mujtama': Jurnal Pengabdian Masyarakat Seminar Nasional Ilmu Terapan Innovative: Journal Of Social Science Research ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi
Asif Faroqi
Universitas Pembangunan Nasional Veteran Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Measuring User Satisfaction of iPusnas Through the End-User Computing Satisfaction Model Jannatuzzahra, Khoirunisa; Pratama, Arista; Faroqi, Asif
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2523

Abstract

iPusnas serves as Indonesia’s national digital library platform, offering free access to electronic books for the general public. This research aims to evaluate user satisfaction with the iPusnas application by employing the End-User Computing Satifactions (EUCS) model, which comprises five main constructs: content, acuracy, format, ease of use, and timelines, along with two additional dimensions—system speed and system reliability. The study involved 450 participants selected through purposive sampling. Data analysis was conducted using the Partial Least Squares Structural Equations Modeling (PLS-SEM) technique with the assistance of SmartPLS 4 software. The findings indicate that six variables—content, ease of use, format, accuracy, system speed, and system reliability—have a statistically significant and positive impact on user satisfaction. This suggests that a higher level of perceived quality in these six areas corresponds to greater satisfaction among users. On the other hand, timeliness was found to have a significant yet negative influence. These results suggest that delays in delivering content or in system responsiveness remain key issues that negatively affect user experience. Accordingly, this study recommends enhancing system performance, particularly in terms of timeliness to improve user satisfaction and the overall experience. Strengthening these areas is also anticipated to contribute to increased user engagement and further the national objective of expanding digital literacy and equitable knowledge access across the country.
Evaluation of the E-Peken Surabaya Website Quality Using Modified Webqual 4.0 and Importance Performance Analysis Murdyahanjani, Galih Aulia; Faroqi, Asif; Suryanto, Tri Lathif Mardi
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2609

Abstract

E-Peken Surabaya is a web–mobile platform initiated by the Surabaya City Government to empower local economic actors, including MSMEs, food stalls (SWK), and local stores. Since its implementation in 2023, users have reported usability issues, highlighting the need for an evaluative study on service quality. This research adopts a descriptive-quantitative method using purposive sampling, with a total of 385 respondents selected based on active usage. Data collection employed a modified WebQual 4.0 questionnaire integrated with additional variables such as Reliability, Trust, Citizen Support, and Efficiency to capture comprehensive user perceptions. Data were analyzed using SPSS, with Pearson’s r for validity and Cronbach’s Alpha for reliability testing. Using Importance Performance Analysis (IPA), eight indicators were identified in Quadrant I (High Importance Low Performance), which require immediate strategic intervention. These include interface responsiveness (UI/UX), completeness and clarity of product information, accessibility of communication channels, consistency in system maintenance, and assurances in data privacy and security. These areas demonstrated significant negative gaps between perceived importance and performance, suggesting that user satisfaction is being compromised in core service aspects. The integration of WebQual 4.0 and IPA proves effective in isolating service components most in need of reform. As a strategic response, the study recommends incremental improvement planning, periodic performance audits, and scalable solutions to optimize user experience and enhance platform reliability.
Applying Importance-Performance Analysis to Identify Strategic Factors Enhancing User Satisfaction in Dana Satriani, Adibah Dewi; Faroqi, Asif; Rinjeni, Tri Puspa
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2629

Abstract

The use of digital wallets in Indonesia has grown significantly alongside increasing public demand for fast, secure, and practical financial transactions. One of the widely used applications is Dana. However, user satisfaction with its services still requires a comprehensive evaluation to ensure continued usage. This study aims to measure and analyze user satisfaction with the Dana application by integrating the End User Computing Satisfaction (EUCS) model and the Importance-Performance Analysis (IPA) method. This research employed a quantitative approach by distributing online questionnaires to 403 respondents. The research instrument was tested for validity and reliability, and the data were analyzed using IPA to map service attributes based on their perceived importance and performance. The results show that attributes such as system security, content completeness, and information accuracy fall into the high-priority quadrant (Quadrant I), indicating that they are highly important but currently underperforming. Meanwhile, attributes like content format and timeliness meet user expectations and should be maintained. The study concludes that Dana’s development team should prioritize improvements in the aspects that most significantly affect user satisfaction. These findings are expected to serve as a strategic foundation for decision-making in enhancing service quality, while also contributing to the academic literature on evaluating digital financial applications.
Evaluation of the SSW Alfa Website using Webqual 4.0 Modification and Importance Performance Analysis Wijayanti, Auditi Kurnia; Faroqi, Asif; Safitri, Eristya Maya
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2643

Abstract

Advancements in information technology have encouraged governments to digitize public services to enhance accessibility, transparency, and efficiency. The Surabaya Single Window (SSW) Alfa website was developed to facilitate public administrative processes. However, recurring user complaints regarding registration failures, verification delays, and system instability suggest weaknesses in service delivery. This study evaluates the quality of the SSW Alfa website using a modified WebQual 4.0 framework—expanded with reliability, trust, and citizen support—combined with the Importance Performance Analysis (IPA) method. The model consists of six variables: usability, information quality, service interaction quality, reliability, trust, and citizen support. A quantitative approach was employed by distributing a questionnaire to 385 users who had accessed the platform at least twice. Each item was assessed using a five-point Likert scale for both performance and importance. Data were analyzed using SPSS 29 and Excel. The largest gaps were found in information quality and reliability, with conformity level of 80–81%. The results showed an average conformity level of 93%, with most indicators producing negative gap values, indicating that actual performance falls short of user expectations. The IPA mapping identified four priority indicators in Quadrant I—information accuracy, information completeness, system reliability, and performance consistency—as critical areas for immediate improvement. These findings highlight the need for technical and content-related enhancements to better align digital services with user needs. This study contributes to the evaluation of e-government platforms by extending the WebQual model and offering actionable insights for improving digital service quality in the public sector.
Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method Oktaimanuella, Revinindia; Arista Pratama; Asif Faroqi
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2671

Abstract

The integration of information technology in higher education is essential to support academic and administrative activities. The MELISA Information System at Surabaya State University plays a vital role in meeting student needs. Periodic evaluation of user satisfaction is necessary to ensure the quality and effectiveness of the service, as poor system quality can hinder learning and productivity. This study aims to analyze and evaluate the quality of the MELISA Information System at Surabaya State University and its impact on student satisfaction. Specifically, this research seeks to determine how WebQual 4.0's Usability Quality, Information Quality, and Service Interaction Quality dimensions influence user satisfaction. Using a quantitative descriptive survey method, data was collected via online questionnaires from Surabaya State University students who use MELISA. System quality was measured using three dimensions of WebQual 4.0: Usability Quality, Information Quality, and Service Interaction Quality. Data analysis involved descriptive statistics and multiple linear regression to test the effect of quality dimensions on student satisfaction. The results show that Usability Quality, Information Quality, and Service Interaction Quality significantly affect student satisfaction with MELISA. The majority of respondents gave a positive assessment, although some improvements are still needed. Information Quality was found to be the most dominant influence on student satisfaction. The quality of the MELISA Information System, based on WebQual 4.0, is crucial for student satisfaction at Surabaya State University. To increase user satisfaction, the university must continue to improve the usability, accuracy of information, and quality of service interactions in the MELISA system.
Evaluation of Information Security Management Capability Level with COBIT 5 Dita Ayu; Asif Faroqi; Anita Wulansari
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2682

Abstract

Information security is a crucial aspect of information technology management, especially in government institutions such as the Department of Communication and Informatics (DISKOMINFO), which often faces challenges such as cyberattacks, lack of formal documentation, and limited resources in managing risks and securing data. These challenges hinder the organization’s ability to protect sensitive information and maintain public trust. This study evaluates the maturity level of information security governance at DISKOMINFO of Sampang Regency using the COBIT 5 framework, focusing on three domains: APO12 (Manage Risk), APO13 (Manage Security), and DSS05 (Manage Security Services). The method used is a case study with a descriptive qualitative approach through interviews and documentation. The results show that all three processes are at Level 1 (Performed Process), with 40.34% in the Partially Achieved category for APO12, 84.60% in the Largely Achieved category for APO13, and 57.23% in the Largely Achieved category for DSS05, where processes are carried out but not formally documented or standardized. There is a lack of monitoring and continuous improvement, making the governance reactive rather than proactive. Improvements are needed through development of policies, formal procedures, and more organized, sustainable security controls. Increasing employee awareness and allocating resources for information security are also critical. This research provides novelty by evaluating three COBIT 5 domains (APO12, APO13, DSS05) in a local government context, which has rarely been done. The findings offer a comprehensive maturity mapping as a strategic reference for improving information security governance in local government institutions.
User Satisfaction Analysis of Financial Technology Applications Using the End User Computing Satisfaction Model Ernawati, Ida Ayu; Asif Faroqi; Virdha Rahma Aulia
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2690

Abstract

The rapid evolution of digital technology has significantly transformed many sectors, especially financial services, with the rise of fintech innovations such as Flip. Flip offers interbank transfer services free of administrative fees, simplifying transactions like e-wallet top-ups, bill payments, and international money transfers, attracting a substantial user base. However, despite its popularity, users have raised concerns about transaction delays, slow customer service responses, and design issues, highlighting a gap between user expectations and actual service delivery. This study aims to evaluate user satisfaction with the Flip application using the End User Computing Satisfaction (EUCS) model, which assesses satisfaction across five key dimensions: Content, Accuracy, Format, Ease of Use, and Timeliness. Data from 415 respondents were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to investigate the factors influencing satisfaction. The findings reveal that user satisfaction with Flip is generally positive, with significant impacts from Content, Format, Ease of Use, and Timeliness. However, Accuracy, while positively related, had no statistically significant effect. These results emphasize the need for improving transaction timeliness and refining content and interface formats to enhance the user experience. The study provides essential insights for Flip developers to enhance service quality and offers a data-driven foundation for future research on fintech applications.
Adoption of ShopeePay Among Indonesian Gen Z Women: A UTAUT-Based Evaluation Anidew, Nadilla; Arista Pratama; Asif Faroqi
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2840

Abstract

This study investigates factors influencing the adoption and utilization of ShopeePay, a digital wallet integrated within the Shopee e-commerce platform, among Generation Z women in Indonesia. Given this demographic group's active engagement in digital transactions, identifying key behavioral factors underlying their adoption of mobile payment technologies is essential. Guided by the Unified Theory of Acceptance and Use of Technology (UTAUT), this research examines core determinants of behavioral intention toward ShopeePay, additionally incorporating trust, perceived security, and network externalities into the analytical framework. Employing a quantitative research methodology, the study utilized an online structured survey involving 160 female respondents aged between 18 and 27 years who actively use ShopeePay. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) through SmartPLS version 4.1.0.9. Findings demonstrate that performance expectancy, social influence, and perceived security significantly and positively affect behavioral intention to adopt ShopeePay. Trust indirectly influences intention through its impact on performance expectancy. Interestingly, effort expectancy and facilitating conditions did not demonstrate significant direct effects on behavioral intention. These results underscore that Gen Z female users prioritize application performance, social recommendations, and perceived safety when selecting digital payment solutions. Practically, these insights inform e-wallet developers and marketing professionals in designing targeted functionalities and marketing strategies aligned with user expectations and digital habits. Moreover, this study contributes to existing academic literature on mobile payment adoption and offers strategic implications for enhancing user acceptance, particularly among young female consumers in Indonesia.
Evaluation of Student UX on E-Learning Web Using User Experience Questionnaire (UEQ) Darmawan, Akhmad Nabil; Faroqi, Asif; Pratama, Arista
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2860

Abstract

User Experience (UX) in E-Learning systems plays a critical role in fostering student engagement and improving learning effectiveness. Evaluating UX is essential to address challenges such as reduced learning motivation, poor navigation, and low interface appeal, all of which can hinder educational outcomes. This study aims to evaluate the UX of students using the E-Learning system at SMP Muhammadiyah 17 Surabaya by employing the User Experience Questionnaire (UEQ), which measures six dimensions: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. A total of 180 students were selected using Slovin’s formula. Data were analyzed using the UEQ Data Analysis Tool (v10) through descriptive statistics and reliability testing (Cronbach’s alpha > 0.70). The results indicate that the dimensions of Attractiveness (M = 1.43), Efficiency (M = 1.35), Dependability (M = 1.43), and Stimulation (M = 1.34) received high scores and exceeded the average benchmark, indicating that the system is engaging, efficient, reliable, and motivating for users. The Perspicuity dimension (M = 1.42) was rated moderately high, though improvements are needed to better support the understanding of complex materials. In contrast, the Novelty dimension (M = 0.28) scored low, suggesting a lack of innovation and freshness in the interface. These findings highlight the pedagogical significance of UX in enhancing student engagement and online learning effectiveness. Developing more innovative features such as gamified elements or adaptive feedback is recommended to increase the appeal and sustained use of the E-Learning system in alignment with educational goals.
Co-Authors Abdul Rezha Efrat Najaf Abdul Rohim, Achmad Achmad Muzakki Adanisa, Difa Afiyah, Huriyah Alif Elmusa Widinandra Amalia Putri, Amalia Amalia, Indira Setia amelia, revanda Andhika Putra Perdana Anidew, Nadilla Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Apol Subriadi P Apol Subriadi P, Apol Subriadi Aprilia, Nandita Ajeng Arista Pratama Arista Pratama Arista Pratama Arista Pratama Aulia, Virdha Rahma Bagaskara Antaris Brahmantio Widyo Trenggono Brahmantyo Luqman Sayoko Brian Firmansyah Kartono Soebari Cahyono, Najwa Fathiro Chuttur, Mohammad Yasser Damaira, Bfindah Darmawan, Akhmad Nabil Dewita Putri Dhavina Ocxa Dhian Satria Yudha Kartika Dita Ayu Doddy Ridwandono Dwi Permana, Abiyoga Eka Prakarsa Mandyartha Elok Elviana Eristya Maya Safitri Eristya Maya Safitri Erlangga Norman Wicaksana Ernawati, Ida Ayu Fajaratri, Isni Yuniar Fatin Fadhiyah Muhaimin Putri, Alya Feni Ella Aries Firdaus Akmal Fauzan Fitrah Ramadhani Galuh Tsani Sanjaya Habib Habib, Galuh Tsani Sanjaya Hadi, Sholechuddin Han Familiya Herian, Anisah Hidayah, Amanda Salsabilla Hil Dina Mulya Dewi Huriyah Afiyah Iswanti, Usmanur Dian Jannatuzzahra, Khoirunisa Krisya Khoiriyah Kurnia Pratama, Aditya M.Nurfian Triantono Mahida Hanifah Rahmadini Mandyartha, Eka Prakarsa Mardi S, Tri Lathif Maya, Eristya Muhamad Fauzan Siswantoro Muhammad Ridwan Murdyahanjani, Galih Aulia Nariswari, Anindya Dewi Ni Ketut Sari Noor, Talenta Ekklesia Novanda Nurhandini Putri Noviardi P, Yovika Nur Aisyah, Nadhifatuz Zalfa Nur Tsalitsna Imamah Ocha Taniya Brigidta Oktaimanuella, Revinindia Pamudi Pamudi, Pamudi Pitria, Putri Ayu Pradita Ramadhani Putri Prakoso, Fauzan Atha Pratama, Arista Prizalia Berliana Pulungan, Lawaahizh Hanifah Putri Aprilia Regina Rahma Aulia, Virdha Rakhmat Safri Agung Pratama Rasyidin, Reghi Givansa Renata Putri, Verina Ridwandono, Doddy Rifat Hafiz Aditya Rizka Hadiwiyanti Safitri Pradhistya Suwandi Safitri, Eristya Maya Salma, Marylda Salsabilla, Yolan Sandy, Rizki Romadhoni Sari, Fanny Septiani Satriani, Adibah Dewi Sayoko, Brahmantyo Luqman Setia, Heldha ayu Sidiq Satria Tama Sifaul Anam, M. Ailza Solikha, Nur Imroatus Suryanto, Tri Lahtif Mardi Syahrani, Adjeng Julia Tri Lathif Mardi Suryanto Tri Lathif Mardi Suryanto Tri Puspa Rinjeni Valda, Isyana Vanya Nouvanty Vianetra, Bayu Prasetya Virdha Rahma Aulia Wahyuni, Eka Dyar Wijayanti, Adhinda Salsabilla Wijayanti, Auditi Kurnia Windy Fadhilah Susanti Wisnu Nicola Wulansari, Anita Wulansari, Anita Zafirah, Shakanti Aqilah Zahroh, Aisyatuz