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All Journal Journal of Educational Science and Technology Sistemasi: Jurnal Sistem Informasi Metodik Didaktik JURNAL MEDIA INFORMATIKA BUDIDARMA PRISMA Proceedings of the 1st UR International Conference on Educational Sciences JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURNAL PENDIDIKAN TAMBUSAI JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) EDUMATIC: Jurnal Pendidikan Informatika JURNAL TEKNOLOGI INFORMASI JUTIS : Jurnal Teknik Informatika Informatika Jurnal Pendidikan Teknologi Informasi dan Vokasional JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat Jurnal Pendidikan Jurnal Teknologi Pendidikan : Jurnal Penelitian dan Pengembangan Pembelajaran Jurnal Pendidikan dan Teknologi Indonesia These proceedings represent the work of researchers participating in The International Conference on Elementary Education (ICEE) which is being hosted by the Elementary Education Study Programme School of Postgraduate Studies, Universitas Pendidikan JoMMiT : Jurnal Multi Media dan IT Journal Of Information And Technology Unimor (JITU) Indexia Action Research Literate (ARL) International Journal Software Engineering and Computer Science (IJSECS) sudo Jurnal Teknik Informatika Journal of Educational Sciences Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI) Jurnal Pengabdian Masyarakat Bangsa Intellect : Indonesian Journal of Learning and Technological Innovation TOFEDU: The Future of Education Journal AI dan SPK : Jurnal Artificial Intelligent dan Sistem Penunjang Keputusan IndoMath: Indonesia Mathematics Education Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of Information System and Education Development Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science Jurnal Sistem Informasi Karya Anak Bangsa Edutik : Jurnal Pendidikan Teknologi Informasi dan Komunikasi Journal of Information Technology and its Utilization
Suprih Widodo, Suprih
Indonesia University Of Education
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Analisis Kualitas Website Sistem Informasi Kinerja Pegawai Terintegras (SIJAPATI) Kuningan Menggunakan Metode WebQual 4.0 dan Importance Performance Analysis (IPA) Jannah, Syifa Raudhatul; Widodo, Suprih
Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI) Vol. 7 No. 1 (2026): Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI)
Publisher : Information Technology Education Department

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/4x0mmx76

Abstract

The development of digital transformation in government encourages the use of information systems to improve the effectiveness of civil servant performance management. The Government of Kuningan Regency developed the Integrated Employee Performance Information System (SIJAPATI) as a digital platform to support the management of Employee Performance Targets (SKP). However, the quality of the website and user satisfaction levels need to be evaluated to ensure the effectiveness of the system implementation. This study aims to analyze the quality of the SIJAPATI website and the level of user satisfaction based on the perceptions of civil servants (ASN). This research uses a quantitative approach by applying the WebQual 4.0 method, which consists of three main dimensions: usability, information quality, and service interaction quality, combined with Importance Performance Analysis (IPA) to determine system improvement priorities. Data were collected through questionnaires from 100 ASN respondents who use the SIJAPATI system. The data were analyzed using the WebQual Index (WQI), Customer Satisfaction Index (CSI), gap analysis, and IPA mapping. The results show that the quality of the SIJAPATI website is categorized as good to very good with a WQI value of 0.85, while the user satisfaction level is very high with a CSI value of 84.50%. However, the IPA analysis indicates that several attributes still require improvement priorities, particularly in system navigation, system professionalism, and transparency in performance evaluation mechanisms. These findings imply that improvements in navigation quality, system stability, and transparency of evaluation processes are necessary to enhance the SIJAPATI website service quality sustainably.   Keywords: WebQual 4.0; Importance–Performance Analysis; Customer Satisfaction Index; Website Quality; SIJAPATI.
Co-Authors Abdillah, Shelya Putri Nurhaliza Afika Rianti Agustin, Amara Seviany Aisah Aisah Al Fayumi, Muhamad Fauzan Alifah, Aisyah Husna Andrian, Rian Arrasyid, Rafli Artanti, Freda Desfita Ashila, Annisa Nur Atikah Dhani Ayuningtyas Aulia Sodikin, Reisa Ayi Suherman Ayu Permata Sari Baihaqi, Shidqi Ahmad Barri, Muhamad Akda Fathul Budiarti, Miladi Rizkyah Chairunnisa, Ananda Alma Cilviani, Cindy D. Wahyudin, D. Dian Permata Sari Elviani, Ulva Endah Setyowati Fadhilah, Iffah Fadlan Bima Hermawan Fajriansyah, Muhammad Azra Faozi, Rizal Aglal Fauzi Ahmad Muda Fernandes, Muhammad Rafly Juliawan Fikri, Jidan Galura Muhammad Suranegara Gulo, Kurnia Mayestic Gusanova, Agizka Rizqta Hamidah, Hani Haury, Ahmad Musyadad Hikmawan, Rizki Huwaida, Febviana Sulthanah Iqbal, Arifal Muhamad Jannah, Syifa Raudhatul Kartikasari Kartikasari, Kartikasari Ladayya, Ulfa Lana, Muhammad Isfa' Maghfira, Dinda Alya Mastiar, Mardani Mustaffa, Zuriani Myrna Dwi Rahmatya Nahrowi Adjie Nuriyah Musyafa, Wigi Nuur Wachid Abdul Majid Oktafiani, Wilda Oktaviani, Oriza Mutia Perdana, Cilma Fresha Perdana, Zia Imam Praciska, Mia Tri Pratama, Aryo Bimo Putra Pratiwi, Irra Puji Rahayu Putri Alina Sidik, Legira Putri, Regina Aulia Rahma Maulida, Rahma Rahmatya, Aura Salsabillah Ramadhan, Reza Putra Ramarumo, Tshepo Rizal, Muhamad Fahmi Romdhoni, Rhezwan Dhaifullah Salsabila, Rahmawati Sanjaya, Miftahul Donny Sari, Dian Pemata Septiadi, Jaka Septianiady, Septianiady Setyawan, Kornelius Rhesa Valdis Siti Hodijah Sodikin, Reisa Aulia Solekha, Solekha Solihat, Sinta Syawalido, Luky Tanjung, Firda Rosiana Thoniyah, Diana Qisthin Wachid Abdul Majid, Nuur Wicaksono, Mochamad Fajar Yulistia, Tia Fuja Yuniar, Rani Zarkasih, Aqmal Idris