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Journal : INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen

Company performance improvement: implementation of service culture through human capital in hospitality industry Andriani, Rian; Andriani, Purwadhi; Andriani, Disman
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 19 No. 1 (2023): Februari
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v19i1.2453

Abstract

The process of improving service productivity in the hotel industry is of course caused by several fundamentally important factors, including corporate culture and employee human resources factors. A good organizational culture should have the core characteristics of being firmly supported, well-managed, and shared as a whole. Problems commonly faced by employees are related to how to proactively adapt to the company culture so that conflicts do not occur. The research instrument was a questionnaire distributed to 192 hotel employees in West Java, Indonesia. This research aims to conclude whether human capital can mediate the influence of service culture by increasing company performance. The research method used is a simple regression analysis using SPSS and Amos as a calculation tool. The results show that human capital can mediate the influence between service culture and increased company performance in the hotel industry
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Arif Rachman Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Chairil M Noor Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Kopong, Fransiska Sabu Kristian Ismail Lena, Lena Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Molantikha, Dwi Andikarati Mulyani, Kahar Muthoharoh, Laili Indah Nico Nico Nugraha, Gagah Baskara Adi Nurnaeni, Neni Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sunarjo, Andreuw Suwardhani , Achmad Dheni Tresna Budiarti Trianasari, Novy Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa