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All Journal JURNAL KOMUNIKATIO PERSPEKTIF Jurnal Syntax Transformation Jurnal Ilmiah Publika Journal of Economics and Business UBS International Journal of Business, Economics, and Social Development Devotion: Journal of Research and Community Service International Journal of Social Service and Research Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Indonesian Journal of Multidisciplinary Science Journal of Social Research Journal Of World Science International Journal of Humanities Education and Social Sciences Journal Indonesia Law and Policy Review (JILPR) Jurnal Signal Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Asian Journal of Management Analytics INJURITY: Journal of Interdisciplinary Studies Journal Research of Social Science, Economics, and Management Jurnal Ekonomi, Teknologi dan Bisnis ATHENA: Journal of Social Culture and Society Apollo: Journal of Tourism and Business Indonesian Journal of Advanced Research (IJAR) Jurnal Psikologi Journal Of Public Policy (Social Politics) Sciences (Polisci) Asian Journal of Social and Humanities INTERACTION Communication Studies Journal CONVERSE Journal Communication Science Federalisme : Jurnal Kajian Hukum Dan Ilmu Komunikasi Jurnal Greenation Sosial dan Politik Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Journal Socio Humanities Review Immortalis Journal of Interdisciplinary Studies INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Jurnal Komunikasi Siber Nusantara of Law and Politic Review (SNLPR)
Aghnia Dian Lestari
Universitas Swadaya Gunung Jati
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Journal : jurnal syntax transformation

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Quick Response Crisis Communication Strategies Insights from Public Relations PT. KAI DAOP 2 Bandung's Train Accident Response Cintia Cintia; Tantri Aditya Susanti; Grisha Amanda; Muhammad Nuruzzaman; Aghnia Dian Lestari
Jurnal Syntax Transformation Vol 5 No 6 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i6.966

Abstract

A crisis that occurs in a company has the potential to damage the company's reputation. However, if the crisis can be handled properly, then the crisis will not harm the company. The purpose of this research is to find out the crisis communication steps and efforts made by the Public Relations of Daop 2 Bandung in dealing with the crisis situation caused by the train accident. Researchers use a descriptive analysis approach because it is considered capable of describing something clearly and each part can be studied one by one, so that the facts of a case can be revealed transparently. Data collection techniques in the form of interviews, in this study the data source consists of primary data and secondary data. Primary data was obtained from interviews with Mr. Ayep Hanapi as Public Relations Manager of PT KAI Daop 2 Bandung. The results showed that PT KAI Public Relations has made several efforts to maintain the company's image, namely: First, pre-crisis PT KAI applies the zero accident principle by increasing employee competence and discipline as well as maintaining facilities and infrastructure. Second, PT KAI's crisis team collaborates with stakeholders, provides solutions, is responsive in serving the media by preparing accurate data and fact information. Third, post-crisis to improve the image by providing compensation to employees and accident victims and conducting evaluations to improve train safety and security in the future.
Co-Authors ., Mahmudah Adie Alfariz N Aditya , Reynanda Rizky Agnest Aprillia Ahmad Khoiril Imam Alfitri, Alfi Alifa Amanda, Grisha Andika Aulia Aninditto Rivally Sudarisman Aprilianti Noer Indah Suci Aprillia, Agnest Asyandika Alfian Avissa Abli Umayyah Ayu Cornelia Azhar Maulidani Azhira Zahranisa Basuki, Luthfi Nugraha Beby Thaharah Bharoto, Rd. Mahendra Haryo Bharoto, RM Haryo Billy Meisabillah Cintia cintia Cintia Cintia Cintia, Cintia Dedet Erawati Desak Nyoman Intan Dhelfa Nur Fadilah Dicky Triansyah Dimas Saputra Dimas Widi Dwiputra Dimas Zuanfaizin Pamungkas Diny Tri Agustin Diny Tri Agustin Elga Elgia Eprin Faiz Muhammad Kautsar Fakihani, Mukhamad Fani Maharani Fani Salmatuanisa Farida Nurfalah Farida Nurfalah, Farida Faudzi, Azwar Fernando, Farhan Frahmadan Almer Fresy Latifah Azies Gita Wibowo, Tifanny Aurelia Grisha Amanda Grisha Amanda Habib AL Anshor Haikal Fajrin Handayani, Amelia Dwi Hanna Mazlin Hape, Virnica Amanda Harsono, Yhonanda Herdiawati, Cut Dhien Hidayat, Moh. Taufik Ikah Marikah Indri Anzani Indryani, Safitri Ipik Permana Ipik Permana Irma Nirmala Silki Khaerudin Imawan Khansa Syarifah Alya Aziz Khikmawati, Nurlaili Khoirul Umam Khotimah, Aas Nur Lestari, Ratna Ayu Lita, Lita Lusiana Herawati Lutfi Nur Baity Maharani, Shara Mahmudah Mahmudah Marcella, Rosa Meisy Septia Muzdalifah Meylina, Cindy Miftahul Jannah Moh Sutarjo Moh. Sutarjo Moh. Taufik Hidayat Mohammad Fajrul Falaakh Muhammad Fauzan Hazami Muhammad Nuruzzaman Muhammad Nuruzzaman Muhammad Nuruzzaman Muhammad Riffat Alfito Muhammad Triesnabayu Muhammad Zainal Muttaqin Mukarto Siswoyo Nabila Nabila Nadia Nisa Aulia Nadia Putri Yunizar Nadiah Dwi Fitriandini Nafa Meliayana Nenden Dewianti Neni Yulianita Nina Amelia Nisa Anisa Pujianti Nisa, Lutfi Firda Nurjannah, Esa Noviana Nurohmah, Sintiya Putri Nursahidin . Nurudin Siraj Nurudin Siraj Nurul Sabilla Nuruzzaman nuruzzaman Oktaviany, Fanny Intan Otto Fajarianto Permata, Mochamad Rizky Pipit Putri Mayangsari Prafieta Amarta Pratiwi Kartika Sari Prayogi, Shandy Fitro Prihatmadji, Wiwiet Purwadini, Aminah Puspita, Tina Putri Amalia Putri, Ghina Fikriya Rd. Mahendra Haryo Bharoto Restu Holiskya Rismayanti Dewi Risti Agustina Ropiah Ropiah Rosa Marcella Safitri Indryani Salsa Azzahra Irvanianto Sarifhatul Aini Yuliyus Putri Sehan Yudha Fahreza Senliana, Silma Setyawan, Aldo Sevty Adinia Shalma Calista Zahra Siraj, Nurudin Siti Fatimah Siti Khumayah Sri Wulandari Sri Wulandari Suci, Aprilianti Noer Indah Susanti, Tantri Aditya Sutarjo, Moh Syahril Ramadhan, Raden Muhammad Tantri Aditya Susanti Tantri Aditya Susanti Teddy Arif Permana Thaharah, Beby Tita Wahyuni Triansyah, Dicky Tyas Nur Aini Wijayanti, Nurrul Fahmi Maulida Wiwiet Prihatmadji Yhonanda Harsono Yudha Fahreza, Sehan Zaenab Nurhabibah Zain, Yoga Pramudya Azhar Zalfa Khansa Ainiyyah