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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) Laa Maisyir Jurnal Ekonomi Islam JSEH (Jurnal Sosial Ekonomi dan Humaniora) Falah : Jurnal Ekonomi Syariah Tansiq: Jurnal Manajemen dan Bisnis Islam KEUNIS Al-Mustashfa Law and Justice Jurnal Ilmiah Ekonomi Islam Economica: Jurnal Ekonomi Islam al-Uqud : Journal of Islamic Economics al-Afkar, Journal For Islamic Studies QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JESI (Jurnal Ekonomi Syariah Indonesia) JCRS (Journal of Community Research and Service) Amwaluna Jurnal Ekonomi dan Keuangan Syariah Jurnal Ecoment Global: Kajian Bisnis dan Manajemen LAN TABUR: Jurnal Ekonomi Syari’ah Economics and Digital Business Review Journal of Sustainable Community Development (JSCD) el-Jizya: Jurnal Ekonomi Islam Jurnal Riset Ekonomi Syariah Bandung Conference Series : Sharia Economic Law Bandung Conference Series : Syariah Banking Journal of Islamic Economics and Business Jurnal Riset Perbankan Syariah Amwaluna: Jurnal Ekonomi dan Keuangan Syariah LAN TABUR: JURNAL EKONOMI SYARIAH
Popon Srisusilawati
Universitas Islam Badung
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Journal of Islamic Economics and Business

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Assessing Customer Satisfaction in Islamic Rural Banks: An Importance-Performance Analysis of BPRS Amanah Bangsa Hidayat, Yayat Rahmat; Srisusilawati, Popon; Eprianti, Nanik; Ibrahim, M. Andri
Journal of Islamic Economics and Business Vol. 5 No. 1 (2025): Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam

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Abstract

This study measures customer satisfaction at BPRS Amanah Bangsa using Importance-Performance Analysis (IPA). While previous research has mainly examined Islamic commercial banks, this study extends the application of IPA to Islamic rural banks, offering micro-level insights into service quality attributes often overlooked in the literature. Results show an average conformity level of 106.47% and a Customer Satisfaction Index (CSI) of 66.24%, indicating customers are generally satisfied. However, gaps remain in promotional tools, service responsiveness, and customer data privacy. The findings contribute by highlighting critical service areas for improvement in BPRS and demonstrating the applicability of IPA in strengthening the competitiveness of small-scale Islamic financial institutions.
Co-Authors 10010321023, Risma Junita Khaerunnisa A dliya wahyuni Adinda Putri Anggareini Aisyah Shohwatul Islam Aisyah Shohwatul Islam Akbar S, Torik Alfariedza Vania Zhafira Alisya Aulia Rusmana Amila Vindi Oktaviana Anggelia Nurfitria Anisa Fitria Annisa Indrawati Anshori, Arif Rijal Anya Aurellya Asep Ramdan Hidayat Asri Dara Binekas Atih Rohaeti Dariah Azka Dara Syahrani Cecep Soleh Kurniawan Cecep Soleh Kurniawan D. Gandana Madjakusumah Deden Gandana Madjakusumah Delia Dwiyanti Hasanah Dewi , Putri Cantika Diana Rusdianawati Diandra Nur Afifah Azzahra Elisa Siti Widyastuti Eva Fauziah Eva Misfah Bayuni Faisa Azmi Firjatullah Farha Ratu Sabila Fawzi, Ramdan Fayza Ikhrom Febriadi, Sandy Rizki Fitri Oktaviani Fitriana Wulandari Zulkarnaen Ghefira Faiza Azzahra Ghina Syifa Agustina Habibi Nurul Yaqin Hana Khairunnisa Himayasari, Neng Dewi Ibrahim, M. Andri Ibrahim, Mohamad Andri Ibrahim, Mohammad Andri Ikrima Azkury Nabella Ilham Mujahid Imelda Putri Intan Nurrachmi Irma Yulita Silviany Irma Yunita Silviany Isfi Rizka Pitsyahara Ivan Wahyudi Iwan Permana Jessinta Shilva Bintan Namita Kurniawan, Cecep Soleh Lia Yulia lia yulia Malik, Zaini Maman Surahman Milka Nurul Fauziah Moh Ramdhan Rizalussani Mohamad Andri Ibrahim Mohamad Andri Ibrahim Mohammad Andri Ibrahim Muchammad Oki Sudarman Muhammad Amidan As Syakir Muhammad Arya Naufal Saleh Muhammad Gandhi Darmawan Muhammad Rifqy Prabowo Mustika, Rita Mutiara Olencia Indra Nadya Az-Zahra Nadya Az-zahra Nandang Ihwanudin Nandang Ihwanudin Nanik Eprianti Neli Erlianti Nendiarti Juniar Neneng Nurhasanah Neng Dewi Himayasari Nur Fadilah Sukmawardani Nur Hamidah, Siti Aulia Nurfitria, Anggelia Nymas Mu’nisah Anggraeni OKTAVIA, REZA Panji Adam Agus Putra Permana, Iwan Prasetyo, Salma Nabila Putri Diani Hardianti Putri, Imelda Raden Rahma Raijani Rahmadani, Yunifa Rahmah, Luni Nur Randi Ganjar Rani, Asni Mustika Ratih Tresnati Redi Hadiyanto Redi Hadiyanto Reyhan Maharis Fadilah Reyhan Maharis Fadilah Reza Fauzia Tarende Reza Naftali Rahmayosa Rihhadatull 'Aisy, Raisa Adila Rima Karnipa Agusti Riska Ariani Siregar Risma Mustika Fajaria Rita Mustika Rois, Yovanka Graciela Rosyidah, Fairuz Syifa Sabarina Irbah Safira Muthia Rosyid Salma Hayfa Victoria Sartika Herawati Selly Eriska Selva Selfia Ginanjar Shakila Carisya Tsania Siregar, Ariani Siska Lis Sulistiani Siti Karomah Nuraeni Siti Rosiyana Dewi Siti, Elisa Sri Devi, Sri Syifa Tahany, Tahany Tiara Deasy Nurfitriani Sumarwan Tiara Marliana Tiara Marliana Tiya Rissa Kamila Tiya Rissa Kamila Torik Akbar S. Tri Ambarwati Utami, Ayu Tuty Vina Fazri Aryani Wahyudi, Ivan Wijayanti, Intan Manggala Winda Widya Rahma Yayat Rahmat Hidayat, Yayat Rahmat Yulita Silviany, Irma Yusup, Akhmad Zaini Abdul Malik Zea Fauziah Zia Firdaus Nuzula