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The Influence Of Service Quality On Community Satisfaction In The Development Of Population Administration: Case Study at Kependudukan and Pencatatan Sipil Offices of Surade Region, Sukabumi Regency Suci Ayu Sudari; Yuni Pambreni; Rohmat Hidayat
Neo Journal of economy and social humanities Vol 1 No 4 (2022): Neo Journal of Economy and Social Humanities, December 2022
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v1i4.51

Abstract

The study aims to know the influence of service quality on community satisfaction in the development of population administration at Kependudukan and Pencatatan Sipil Offices of Surade Region, Sukabumi Regency. Along with developments, various public complaints are often found regarding the decline in professionalism in public services in almost all government sectors or regions which are marked by a decrease in the quality of public services, especially in making population administration according to procedures. The variables used in this study are service quality as an independent variable and community satisfaction as the dependent variable. This study used questionnaire as the instrument of collecting data. Analysis data for this study used simple regression analysis. The result showed that the hypothesis testing for the effect of service quality on satisfaction obtained a t-count value of 8.361 with a significance level of 0.000 <0.05 then and the t-count value = 8.361 > t-table = 1.661, so that the service quality variable has significant and positive effect on satisfaction.
The Influence of Motivation and Discipline on Teacher Performance at SDN Kemayoran 11 Pagi Intan Rahmah Puspita; Dwi Rachmawati; Yuni Pambreni
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.323

Abstract

In the era of globalization, organizational success is highly influenced by the quality of human resources, including in education. Teachers play a strategic role in ensuring effective learning. However, SDN Kemayoran 11 Pagi still faces issues with teacher discipline, especially in terms of inconsistent attendance and suboptimal performance in preparing and utilizing teaching modules based on the Merdeka Curriculum. Unlike many previous studies that measured teacher performance with general indicators, this research specifically evaluates teacher performance through the achievement of teaching modules in the Merdeka Curriculum, which reflects a more contextual and current standard of teacher competence. This study aimed to examine the effect of motivation and discipline on teacher performance. A quantitative approach was applied using saturated sampling, involving all 33 teachers at SDN Kemayoran 11 Pagi. Data were analyzed through multiple linear regression using SPSS. The results showed that motivation and discipline each had a positive and significant effect on teacher performance, both partially and simultaneously. The coefficient of determination indicated that 31.9% of the variation in teacher performance could be explained by motivation and discipline, while the remaining 68.1% was attributed to other factors. These findings imply that schools need to prioritize strategies that strengthen teacher discipline alongside motivation, as these aspects have been empirically proven to enhance teacher performance in implementing the Merdeka Curriculum.
Pengembangan dan Pelatihan Literasi Digital dan Strategi Branding Sosial Media UMKM Sektor Laundry di Kota Depok Ahmad Dzaky Pratama; Sagita Pradyaningrum; Muhammad Alif Al Adrunisapta; Ramdani Eka Pradana; Afifah Latifah Turahma; Suci Ayu Sudari; Yuni Pambreni; Nora Listiana; Udriyah Udriyah; Nur Fitri Dewi
Indonesia Berdampak: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 1 (2026): JANUARI-JUNI 2026
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/b4t6cp82

Abstract

The laundry service MSME sector in Depok City faces significant challenges in the form of intense competition and reliance on conventional marketing methods, resulting in low visibility in the digital era. The objective of this community service activity is to improve the digital literacy and branding skills of laundry MSME operators in the Beji area to Grand Depok City. The implementation method uses a participatory-educational approach that includes three stages: pre-implementation (survey and needs identification), implementation (strategic seminars and hands-on workshops), and evaluation. The results of the activity show that through education on digital marketing strategies, customer complaint management using the LEARN method, and practical video editing training using the CapCut application, participants are able to transform their business identity to be more professional. The success of this program is marked by increased competence of participants in optimizing Instagram Business accounts and producing creative, aesthetic content. Strengthening digital literacy and visual skills has proven to be key for laundry MSMEs in building brand awareness and maintaining customer loyalty sustainably amidst the dynamics of the modern market.
Pengaruh Pengembangan Karir dan Motivasi Terhadap Kepuasan Kerja Karyawan di PT Kecap Cap Korma Jaya Utama Resy Berliana Taruly Manurung; Yuni Pambreni; Suci Ayu Sudari
Benefit: Journal of Bussiness, Economics, and Finance Vol. 3 No. 2 (2025): BENEFIT: Journal Of Business, Economics, and Finance
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/benefit.v3i2.1385

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pengembangan karir dan motivasi terhadap kepuasan kerja karyawan pada PT Kecap Cap Korma Jaya Utama. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan penyebaran kuesioner kepada karyawan sebagai responden. Hasil penelitian menunjukkan bahwa pengembangan karir berpengaruh positif dan signifikan terhadap kepuasan kerja. Selain itu, motivasi juga memiliki pengaruh positif dan signifikan terhadap kepuasan kerja karyawan. Secara simultan, pengembangan karir dan motivasi memberikan kontribusi dalam meningkatkan kepuasan kerja dengan nilai koefisien determinasi (Adjusted R²) sebesar 0,952, yang berarti kedua variabel tersebut menjelaskan 95% variasi kepuasan kerja, sedangkan 5% sisanya dijelaskan oleh faktor lain di luar penelitian. Temuan dari penelitian ini diharapkan dapat menjadi masukan bagi manajemen perusahaan untuk mengembangkan strategi pengelolaan sumber daya manusia yang lebih efektif melalui penguatan program pengembangan karir dan peningkatan motivasi kerja.
PENGARUH DISIPLIN KERJA DAN KOMPETENSI TERHADAP KINERJA PEGAWAI PADA KANTOR IMIGRASI KELAS I NON TPI DEPOK Dianawali Cahyaningrum; Yuni Pambreni; Dwi Rachmawati
KENDALI: Economics and Social Humanities Vol. 4 No. 1 (2025): KENDALI: Economics and Social Sciences Humanities, Juli 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/kendali.v4i1.751

Abstract

Permasalahan utama yang menghambat kinerja di Kantor Imigrasi Kelas I Non TPI Depok adalah kedisiplinan pegawai yang belum optimal dan ketidaksesuaian kompetensi pegawai akibat kesenjangan pendidikan. Permasalahan lain yang ditemukan dapat mempengaruhi capaian kinerja yaitu masih ditemukan kendala teknis. Semua permasalahan ini berdampak pada kinerja pegawai, yang selanjutnya dapat berdampak pada pemotongan tunjangan kinerja pegawai. Ketika pegawai tidak dapat disiplin, maka hal ini dapat berakhir pada penilaian kinerja yang rendah dan berpotensi mengurangi tunjangan kinerja yang seharusnya mereka terima. Penelitian ini bertujuan untuk mengetahui pengaruh disiplin kerja dan kompetensi terhadap kinerja pegawai pada Kantor Imigrasi Kelas I Non TPI Depok. Pendekatan penelitian bersifat kuantitatif dengan menggunakan kuesioner sebagai instrumen pengumpulan data. Populasi penelitian terdiri dari 82 pegawai dipilih dengan berbasis non probability sampling menerapkan metode total sampling. Analisis data dilakukan menggunakan uji asumsi klasik, uji t dengan bantuan perangkat lunak SPSS versi 27. Metode analisis data antara lain: analisis deskriptif, uji asumsi klasik, dan uji hipotesis (uji t, uji f dan uji koefisien determinasi R2). Hasil dari analisis menunjukkan bahwa disiplin kerja dan kompetensi berpengaruh signifikan terhadap kinerja pegawai dengan hasil uji analisis regresi berganda sebesar Y=5,429+0,182X1+0,371X2. Sig. untuk uji t variabel disiplin kerja (X1) terhadap kinerja (Y) adalah sebesar 0,007 < 0,05 dan nilai t hitung 2,747 > t tabel 1,990. Hasil sig. uji t variabel kompetensi (X2) terhadap kinerja (Y) adalah sebesar 0,000 < 0,05 dan nilai t hitung 7,721 > t tabel 1,990. Uji f nilai sig. pada disiplin kerja (X1) dan kompetensi (X2) terhadap kinerja (Y) sebesar 0,000 < 0,05 dan nilai f hitung 64,315 > f tabel 3,11. Dapat disimpulkan disiplin kerja dan kompetensi berpengaruh secara signifikan dan positif terhadap kinerja pegawai pada Kantor Imigrasi Kelas I Non TPI Depok.
Co-Authors Adelia Fitri Lumelle Adira Aurel Afifah Latifah Turahma Ahmad Antar Ahmad Dzaky Pratama Ainiyah Putri Aulia Aisyah Shabrina Machmud Al-Haddad, Ali Ridho Alfi Maghfuriyah Ali Ridho Allya Kamila Alvia Nada Saputri Alyaputri, Kania Andini Prasetyaningrum Syabila Anggita Taufiqi Aulia Choiri Windari Azmiyatun Azmiyatun Bariyah Bariyah Budi Prasetya Chelsy Niktyo Daiva Juventino Irwansyah Daniela Putri Alisha Dea Faraysa Devia Salsabila Dewi Mia Lestari Dianawali Cahyaningrum Dwi Rachmawati Fahri Faturahman Febria Anjara Ferdian, Titan Firdha Nurul Fitria Ganang Roger Mawardi Hadi Firmansyah Hadi Wijaya Hasbi Arisky Widyanarko Hazel Lizantha Fatihah Ihwanu Al Afuwu Iman Sutisna Indriyani Setyawati Intan Rahmah Puspita Isyana Pramesti Jaysan, Rayeskana Istighfarkhan Joko Widodo Kanti Kurniasih Karnowahadi Karnowahadi Lestari, Hayu Putri Julia Maudy Aulia Putri Mawardi, Ganang Roger Muhammad Alif Al Adrunisapta Muhammad Fadilah Muhammad Qisthi Yovari Muhammad Raihan. A Muhammad Rifky Fadillah Nabila Asdianti Mumtaz Nadia Syahidah Jahrah Najwa Nia Amanda Najwa Sabrina Nakeisya Puteri Hidayat Nasywa Eka Putri Nesya Arsyawa Nora Listiana Nova Eliza Noviyanti Noviyanti Nur Fitri Dewi Nurus Syifa Panca Apriliani Ramdani Eka Pradana Ramzaqy Fadlililah Rasyid Fatullah Rayeskana Istighfarkhan Jaysan Resy Berliana Taruly Manurung Rianti Amelia Rizki Saputra Mukti Rohmat Hidayat Ryansyach, Evans Febryano Putra Safira Rahmadini Sagita Pradyaningrum Salma Dwi Rachmawati Salma Nurindah Intan Pratiwi Salsabila Ramadhani Selvi Marcellia Shabita Kirana Shafira Berliyanti Shinta Dwi Syahrani Shita Nuraisyah Siti Listiana Sri Anawati Suci Ati Suci Ayu Sudari Syahla Izdihar Syaqila Nur Hidayat Tabina Aziz Tegar Firmansyah Tri Undaya Sakti Udriyah Udriyah Udriyah Wildan Syafiq Winona Arasely. R. A Zakia Maulida Antono