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Neni Sri Imaniyati
Prodi Ilmu Hukum, Fakultas Ilmu Hukum, Universitas Islam Bandung, Indonesia.
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Journal : law development journal

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The Dynamics of Consumer Protection in The Low-Cost Carrier (LCC) Aviation Business Amid Digital Transformation Dikha Anugrah; Neni Sri Imaniyati; Eman Suparman; Nandang Sambas
Law Development Journal Vol 8, No 3 (2026): September 2026
Publisher : Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ldj.8.3.1279-1295

Abstract

Consumer protection in the low-cost carrier (LCC) aviation industry has become a challenge in the era of digital transformation, particularly in terms of information transparency, passenger rights, and dispute resolution mechanisms. This study aims to analyze the effectiveness of consumer protection policies in the LCC business between Indonesia and Malaysia and evaluate the digital-based dispute resolution mechanisms implemented in both countries. The research employs a normative juridical method with a comparative approach, involving an analysis of consumer protection regulations and digital technology in aviation dispute resolution. The findings indicate that Malaysia has a more comprehensive regulatory framework through the Aviation Consumer Protection Code 2016 and strict supervision by the Malaysian Aviation, which enables digital dispute resolution with greater transparency. Conversely, Indonesia still faces challenges in regulatory effectiveness, weak airline compliance oversight, and limited utilization of digital technology in dispute resolution. This comparison highlights the need for Indonesia to enhance its online complaint system, strengthen law enforcement, and develop a more efficient digital-based dispute resolution mechanism. The digital transformation in the aviation industry must be accompanied by adaptive policies to ensure optimal consumer protection amid the rapid growth of the LCC sector.
Co-Authors Adhistianto, Mohamad Fandrian Adinda Mutiara I Ahmad Faizal Adha Alamsyah, Indra Fajar Andinie Zanatine Anggra Yudha Ramadianto Anggra Yudha Ramadianto Anita Kamilah Anwar Hafidz Amrullah Arham Bima Amantana Arif Firmansyah Asep Hakim Zakiran Badruddin Hsubky Cecep Kusmana Dede Kania Dhody Ananta Rivandi W Dian Prihanto Diana Wiyanti Dikha Anugrah Dikha Anugrah Dini Dewi Heniarti Eka Juarsa Eman Suparman Erny Kencanawati Fatma Az-zahra Fellisa Shafa Azzahra Felly Faradina Ghinna Annissa Salma Hanifah Purnamasari Hery Widijanto Hesti Dwi Astuti Husni Syawali Idhofi Fahrizal Jejen Hendar Lukman Ilman Nurhakim M Faiz Mufidi Makmur Makmur Mentari Nuralya Fahirattunisa Mochamad Arsya Nugraha Mohamad Donie Aulia Mohamad Fandrian Adhistianto Muhamad Firhan Fauzan Muhammad Azis Ramdhani Sobari Afiatin Muhammad Ilman Abidin Muhammad Reza Subhan Mustofa Abdul Basir Mustofa Abdul Basir Nandang Sambas Nandiny Pratiwi Ariandi Neni Ruhaeni Nugraha, Ivan Nurrohman Syarif, Nurrohman Panji Adam Agus Putra Pingkan Tirai Meyzha Sastrawinata Rachmat Januardi Tanjung Ratna Januarita Renata Belina Reni Trimelawati Reza Sri Astriyana Riefa Adzany Rimba Supriatna Rimsyahtono Rimsyahtono Rimsyahtono Rini Irianti Sundary Riska Andina Putri Rizal Wiranata Sandi Gunawan Sadda Shendya Rizky Sephiany Sri Pujiastoeti Sri Ratna Suminar Susanto Susanto Syafa Puteri Ananda Tarisya Ramadhania Putri Trimelawati, Reni Viony Yulia Putri Wahyudi Wahyudi WEISHAGUNA WEISHAGUNA Yaumi Sidik Ginanjar Yoghi Arief Susanto Yuzon Sutrirubiyanto Nova Zeis Zultaqawa Zulhendrawan