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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Cosmogov: Jurnal Ilmu Pemerintahan JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Ilmu Administrasi Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Humaniora dan Ilmu Pendidikan Jurnal Pendidikan dan Ilmu Sosial Journal of Social Knowledge Education (JSKE) Lok Seva: Journal of Contemporary Community Service PUBLICUS: JURNAL ADMINISTRASI PUBLIK Baileo: Jurnal Sosial Humaniora Journal of International Multidisciplinary Research Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Jurnal Riset Sosial Humaniora dan Pendidikan
Patty, Julia Theresia
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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IMPLEMENTATION OF E-GOVERNMENT THROUGH THE IMPLEMENTATION OF THE DIGITAL IDENTITY CARD PROGRAM AT THE OFFICE OF POPULATION AND CIVIL REGISTRATION OF AMBON CITY Mansye Bakarbessy; Petronela Sahetapy; Julia Theresia Patty
Holistik Analisis Nexus Vol. 1 No. 5 (2024): Mei 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/hfp4ak35

Abstract

Penelitian ini merupakan penelitian deskriptif kualitatif yang bertujuan untuk mengetahui Bagaimana Penerapan e-Government Melalui Pelaksanaan Program KTP digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Pengambilan data primer dilakukan melalui observasi, wawancara dan dokumentasi terhadap sejumlah informan yang dianggap terlibat secara langsung dalam Penerapan e-Government Melalui Pelaksanaan Program KTP Digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Hasil penelitian ini menunjukan bahwa program KTP Digital telah memberikan kontribusi signifikan dalam meningkatkan efisiensi dan aksesibilitas layanan administrasi kependudukan. Namun, masih terdapat tantangan terkait infrastruktur,  sumber daya manusia, keamanan data, penerimaan masyarakat, serta kurangnya informasi yang diberikan oleh aparat desa atau instansi tertentu mengenai kebijakan baru terkait aktivasi KTP digital, sehingga ada banyak masyarakat yang belum mengetahui tentang adanya KTP digital. Penelitian ini memberikan wawasan penting bagi pemerintah dalam mengoptimalkan implementasi E-Government untuk meningkatkan kualitas pelayanan publik secara keseluruhan.
PENGEMBANGAN DESA WISATA BERBASIS KEARIFAN LOKAL DI NEGERI SULI KECAMATAN SALAHUTU KABUPATEN MALUKU TENGAH Patty, Julia Theresia; Alhamid, Rugaya; Ponto, Iriane Sosiawaty; Soselisa, Pieter Sammy; Waisapy, Jeanly; Rahanra, Ivonny Yeany; Sakir, Ahmad Rosandi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.36437

Abstract

Desa Suli, yang terletak di Kecamatan Salahutu, Kabupaten Maluku Tengah, memiliki potensi besar untuk dikembangkan menjadi desa wisata berbasis kearifan lokal. Permasalahan utama yang dihadapi adalah kurang optimalnya pengelolaan potensi wisata alam dan budaya, serta minimnya promosi yang dilakukan. Tujuan dari kegiatan pengabdian ini adalah untuk meningkatkan pemahaman masyarakat mengenai pengembangan desa wisata yang berkelanjutan dan melibatkan partisipasi aktif mereka dalam pengelolaan potensi yang ada. Kegiatan ini dilakukan dengan metode ceramah, diskusi kelompok, dan curah pendapat, yang melibatkan masyarakat Desa Suli dan fasilitator dari berbagai bidang terkait pariwisata. Ceramah diberikan untuk menjelaskan konsep dasar desa wisata dan langkah-langkah yang diperlukan untuk mengelola potensi wisata. Diskusi kelompok bertujuan untuk memperdalam pemahaman peserta, sementara curah pendapat membuka ruang bagi masyarakat untuk menyampaikan saran dan aspirasi mereka. Hasil kegiatan menunjukkan bahwa masyarakat memiliki antusiasme tinggi dalam mengembangkan desa mereka sebagai destinasi wisata. Mereka menyadari pentingnya peningkatan infrastruktur, fasilitas umum, serta penggunaan promosi digital untuk menarik wisatawan. Kegiatan ini berhasil meningkatkan kesadaran masyarakat tentang potensi wisata lokal yang dimiliki, serta pentingnya menjaga kelestarian alam dalam pengembangan pariwisata. Pelatihan lanjutan dan kerjasama dengan pemerintah serta pihak swasta disarankan untuk mendukung keberlanjutan program pengembangan desa wisata ini.
Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Abstract

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.
Pengaruh Gaya Kempinan Transformasional terhadap Kinerja Pegawai pada Badan Pusat Statistik (BPS) Provinsi Maluku Rosana Ana Marin Siahaya; Mohammad Arsad Rahawarin; Julia Theresia Patty
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 4 (2025): Juli: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i4.824

Abstract

Transformational leadership plays an important role in improving organizational performance by creating an inspiring vision, building strong working relationships, and encouraging innovation. This study aims to analyze the impact of transformational leadership on employee performance across various sectors, with a focus on the Central Bureau of Statistics (BPS) in Maluku Province. The research employs a quantitative approach and is analyzed using statistical methods. The findings show that transformational leadership has a positive impact on employee motivation, engagement, and productivity. Leaders who provide a clear vision, offer emotional support, and encourage innovation have been proven to enhance organizational effectiveness. This study also identifies challenges in implementing transformational leadership, such as resistance to change and resource constraints. Therefore, it is crucial for organizations to develop adaptive and sustainable leadership strategies to optimize employee performance. These findings are expected to serve as a reference for stakeholders in designing more effective leadership policies.
Analisis Kinerja Pegawai terhadap Kepuasan Pelanggan dalam Aplikasi PLN Mobile di PT PLN (Persero) Unit Induk Wilayah Maluku dan Maluku Utara Buton, Wulan Aulia; Mohamad Arsad Rahawarin; Julia Theresia Patty
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 4 (2025): Juli: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i4.830

Abstract

This study analyzes the impact of employee performance on customer satisfaction in using the PLN Mobile application at PT PLN (Persero) Unit Induk Wilayah Maluku and Maluku Utara. The study employs simple linear regression analysis, utilizing t-tests and F-tests to assess the significance of the relationship between variables. The findings reveal that employee performance has a positive and significant effect on customer satisfaction, with a regression coefficient of 0.787 and a significance value of < 0.001. The F-test results indicate that the regression model is valid and effectively explains variations in customer satisfaction, with an F-value of 1834.299, significantly exceeding the critical F-table value. Additionally, the high coefficient of determination (R²) suggests that most variations in customer satisfaction can be explained by employee performance. This study confirms that optimizing employee performance is a key factor in improving customer satisfaction, particularly in digital services such as PLN Mobile. Therefore, PT PLN (Persero) must enhance employee competence and service quality to support digital transformation and meet customer expectations.
Pengaruh Alokasi Dana Desa dan Hilirisasi Produk Kelapa terhadap Kesejahteraan Masyarakat Desa Wotay, Kecamatan Teon Nila Serua, Kabupaten Maluku Tenga Sakir, Ahmad Rosandi; Ponto, Iriane Sosiawaty; Patty, Julia Theresia; Silawane, Naifa Nabila
JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) Volume 12 No. 1, Maret 2026
Publisher : Departemen Ilmu Administrasi FISIP UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jakpp.v12i1.48402

Abstract

This study aims to analyze the Policy and Practice of Village Fund Allocation and Agro-Downstreaming: Evidence from Wotay Village, Central Maluku. Wotay Village is one of the second-largest coconut-producing areas in Maluku Province, with 221 farmers and coconut-processing business actors. A total of 70 respondents were selected from this population using purposive and simple random sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using multiple linear regression. The results show that Village Fund Allocation has no significant effect on community welfare, despite the village receiving IDR 757,282,000 in 2024, due to limited community participation, low transparency, and a predominantly top-down budgeting process. In contrast, Coconut Product Downstreaming has a positive and significant effect on welfare, as higher levels of processing and value addition contribute to increased income and improved living standards. Overall, both variables explain 47.2% of the variation in community welfare, emphasizing the need for effective downstreaming strategies and participatory, transparent Village Fund management to enhance sustainable welfare and support the development of village policies and local agro-industrial economic empowerment.
Co-Authors Abubakar, Fairus B. S. Ahmad Rosandi Sakir Aihunan, Sakina Safarina Al-Hamid, Rugayah Alhamid, Rugaya Aminah Bahasoan Buton, Wulan Aulia Iis Amalia Intan Juniyanti Makuituin Jarmin Josep Antonius Ufi Lamatokang, Monalisa Lekawael, Erna Shine Mansye Bakarbessy Meilani Djabumir, Gracia Mohamad Arsad Rahawarin Mohammad Arsad Rahawarin Normawati Normawaty Normawaty Ohoiwutun, Stanislaus K. Ohoiwutun, Stanislaus Kostka Papalia, Tri Irmayuni Kalsum Pattimukay, Hengky Virgo Richardo Ponto, Iriane Sosiawaty Rahanra, Ivonny Yeany Rahawarin, M Arsad RAHAWARIN, MOHAMAD ARSAD Rengifurwarin, Zainal Abidin Rosana Ana Marin Siahaya Rugayah Alhamid Sahetapy, Petronela Sapulette, Megarini Ivonny Sariyowan, Stephanie Selanno, Hendry Siahaya, Rosana Ana Marin Silawane, Naifa Nabila Soselisa, Pieter S. Sukma Muhammad Suripatty, Chiquitita Anastasya Bernadine Tuhelelu, Nurul Fatah Ufi, Josep Untung Tomagola Wailussy, Vivin Faidar WAISAPY, Jeanly Zalili, Iana