Garuda - Garba Rujukan Digital

Akuntabilitas Pengelolaan Dana Desa Dalam Pembangunan Di Desa Wayame Kecamatan Teluk Ambon Kota Ambon Rengifurwarin, Zainal Abidin; Patty, Julia Theresia; Rahanra, Ivonny Yeany
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 4 (2025): November 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i4.2025.2106-2114

Penelitian ini mengikuti dan melanjutkan peta jalan dalam rumpun ilmu administrasi publik dengan tema utama manajemen pelayanan publik dan tata kelola (governance), dengan menggunakan pendekatan akuntabilitas pengelolaan dana desa untuk menunjang keberhasilan program pembangunan desa. Penelitian ini berfokus pada masalah akuntabilitas dalam pengelolaan dana desa serta keberhasilan program pembangunan desa di Desa Wayame, Kecamatan Teluk Ambon, Kota Ambon. Kerangka teori yang digunakan adalah teori akuntabilitas birokrasi, yang menekankan bahwa pelaksanaan program pembangunan untuk kepentingan masyarakat desa merupakan kewajiban yang tidak dapat ditawar-tawar (Carlitz, 2013). Akuntabilitas diartikan sebagai kewajiban untuk melaporkan dan mempertanggungjawabkan pelaksanaan misi organisasi, baik dalam keberhasilan maupun kegagalan, terhadap hasil yang telah ditetapkan sebelumnya (Musfirah, B., Syamsu Alam, Musliha Sholeh, dan Fifi Nurafifah Ibrahim, 2023: 134–144). Penelitian ini menggunakan metode kualitatif dengan memadukan berbagai teknik pengumpulan data, seperti wawancara, observasi, dan studi dokumentasi, disertai dengan analisis yang kritis dan triangulatif. Pendekatan ini diharapkan dapat menghasilkan temuan penelitian yang memiliki kebaruan (novelty), khususnya dalam mengeksplorasi dan mengonstruksi model akuntabilitas pengelolaan dana desa guna menunjang keberhasilan program pembangunan desa. Selain itu, penelitian ini juga berupaya mengembangkan dan mengadaptasi model yang telah dikaji sebelumnya agar dapat direplikasi dalam tata kelola dana desa untuk mendukung keberhasilan pembangunan desa.

IMPLEMENTATION OF E-GOVERNMENT THROUGH THE IMPLEMENTATION OF THE DIGITAL IDENTITY CARD PROGRAM AT THE OFFICE OF POPULATION AND CIVIL REGISTRATION OF AMBON CITY Mansye Bakarbessy; Petronela Sahetapy; Julia Theresia Patty
Holistik Analisis Nexus Vol. 1 No. 5 (2024): Mei 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/hfp4ak35

Penelitian ini merupakan penelitian deskriptif kualitatif yang bertujuan untuk mengetahui Bagaimana Penerapan e-Government Melalui Pelaksanaan Program KTP digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Pengambilan data primer dilakukan melalui observasi, wawancara dan dokumentasi terhadap sejumlah informan yang dianggap terlibat secara langsung dalam Penerapan e-Government Melalui Pelaksanaan Program KTP Digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Hasil penelitian ini menunjukan bahwa program KTP Digital telah memberikan kontribusi signifikan dalam meningkatkan efisiensi dan aksesibilitas layanan administrasi kependudukan. Namun, masih terdapat tantangan terkait infrastruktur, sumber daya manusia, keamanan data, penerimaan masyarakat, serta kurangnya informasi yang diberikan oleh aparat desa atau instansi tertentu mengenai kebijakan baru terkait aktivasi KTP digital, sehingga ada banyak masyarakat yang belum mengetahui tentang adanya KTP digital. Penelitian ini memberikan wawasan penting bagi pemerintah dalam mengoptimalkan implementasi E-Government untuk meningkatkan kualitas pelayanan publik secara keseluruhan.

PENGEMBANGAN DESA WISATA BERBASIS KEARIFAN LOKAL DI NEGERI SULI KECAMATAN SALAHUTU KABUPATEN MALUKU TENGAH Patty, Julia Theresia; Alhamid, Rugaya; Ponto, Iriane Sosiawaty; Soselisa, Pieter Sammy; Waisapy, Jeanly; Rahanra, Ivonny Yeany; Sakir, Ahmad Rosandi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.36437

Desa Suli, yang terletak di Kecamatan Salahutu, Kabupaten Maluku Tengah, memiliki potensi besar untuk dikembangkan menjadi desa wisata berbasis kearifan lokal. Permasalahan utama yang dihadapi adalah kurang optimalnya pengelolaan potensi wisata alam dan budaya, serta minimnya promosi yang dilakukan. Tujuan dari kegiatan pengabdian ini adalah untuk meningkatkan pemahaman masyarakat mengenai pengembangan desa wisata yang berkelanjutan dan melibatkan partisipasi aktif mereka dalam pengelolaan potensi yang ada. Kegiatan ini dilakukan dengan metode ceramah, diskusi kelompok, dan curah pendapat, yang melibatkan masyarakat Desa Suli dan fasilitator dari berbagai bidang terkait pariwisata. Ceramah diberikan untuk menjelaskan konsep dasar desa wisata dan langkah-langkah yang diperlukan untuk mengelola potensi wisata. Diskusi kelompok bertujuan untuk memperdalam pemahaman peserta, sementara curah pendapat membuka ruang bagi masyarakat untuk menyampaikan saran dan aspirasi mereka. Hasil kegiatan menunjukkan bahwa masyarakat memiliki antusiasme tinggi dalam mengembangkan desa mereka sebagai destinasi wisata. Mereka menyadari pentingnya peningkatan infrastruktur, fasilitas umum, serta penggunaan promosi digital untuk menarik wisatawan. Kegiatan ini berhasil meningkatkan kesadaran masyarakat tentang potensi wisata lokal yang dimiliki, serta pentingnya menjaga kelestarian alam dalam pengembangan pariwisata. Pelatihan lanjutan dan kerjasama dengan pemerintah serta pihak swasta disarankan untuk mendukung keberlanjutan program pengembangan desa wisata ini.

Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.

Pengaruh Sarana dan Prasarana terhadap Pelayanan kepada Masyarakat di Kantor Kepolisian Sektor (Polsek) Salahutu Kabupaten Maluku Tengah Arista, Natasya; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.337

This study aims to analyze the influence of facilities and infrastructure on public service delivery at the Salahutu Sector Police Office, Central Maluku Regency. A quantitative approach with a survey method was employed. Data were collected through questionnaires distributed to all personnel of the Salahutu Police Sector as respondents. The research instruments were developed based on indicators of facilities and infrastructure and service quality, and the data were analyzed using simple linear regression. The results indicate that facilities and infrastructure have a significant influence on the quality of public services. Adequate and well-managed facilities support work effectiveness and enhance the professionalism of service delivery within the police institution. These findings highlight the importance of strengthening facilities and infrastructure as a strategic effort to improve police service quality, particularly in areas with diverse geographical and social characteristics.

Pengaruh Gaya Kempinan Transformasional terhadap Kinerja Pegawai pada Badan Pusat Statistik (BPS) Provinsi Maluku Rosana Ana Marin Siahaya; Mohammad Arsad Rahawarin; Julia Theresia Patty
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 4 (2025): Juli: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i4.824

Transformational leadership plays an important role in improving organizational performance by creating an inspiring vision, building strong working relationships, and encouraging innovation. This study aims to analyze the impact of transformational leadership on employee performance across various sectors, with a focus on the Central Bureau of Statistics (BPS) in Maluku Province. The research employs a quantitative approach and is analyzed using statistical methods. The findings show that transformational leadership has a positive impact on employee motivation, engagement, and productivity. Leaders who provide a clear vision, offer emotional support, and encourage innovation have been proven to enhance organizational effectiveness. This study also identifies challenges in implementing transformational leadership, such as resistance to change and resource constraints. Therefore, it is crucial for organizations to develop adaptive and sustainable leadership strategies to optimize employee performance. These findings are expected to serve as a reference for stakeholders in designing more effective leadership policies.

Analisis Kinerja Pegawai terhadap Kepuasan Pelanggan dalam Aplikasi PLN Mobile di PT PLN (Persero) Unit Induk Wilayah Maluku dan Maluku Utara Buton, Wulan Aulia; Mohamad Arsad Rahawarin; Julia Theresia Patty
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 4 (2025): Juli: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i4.830

This study analyzes the impact of employee performance on customer satisfaction in using the PLN Mobile application at PT PLN (Persero) Unit Induk Wilayah Maluku and Maluku Utara. The study employs simple linear regression analysis, utilizing t-tests and F-tests to assess the significance of the relationship between variables. The findings reveal that employee performance has a positive and significant effect on customer satisfaction, with a regression coefficient of 0.787 and a significance value of < 0.001. The F-test results indicate that the regression model is valid and effectively explains variations in customer satisfaction, with an F-value of 1834.299, significantly exceeding the critical F-table value. Additionally, the high coefficient of determination (R²) suggests that most variations in customer satisfaction can be explained by employee performance. This study confirms that optimizing employee performance is a key factor in improving customer satisfaction, particularly in digital services such as PLN Mobile. Therefore, PT PLN (Persero) must enhance employee competence and service quality to support digital transformation and meet customer expectations.

Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.

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