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All Journal International Journal of Evaluation and Research in Education (IJERE) JMM17: Jurnal Ilmu Ekonomi dan Manajemen Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Dan Kewirausahaan JURNAL MANAJEMEN Jurnal Informasi dan Teknologi Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Asia International Journal of Business, Law, and Education Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Sistim Informasi dan Teknologi West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies Journal Economics Technology and Entrepreneur West Science Social and Humanities Studies PEDAMAS (Pengabdian Kepada Masyarakat) Management Studies and Business Journal Moneta : Journal of Economics and Finance Jurnal Manajemen dan Kewirausahaan NuCSJo : Nusantara Community Service Journal
Feliks Anggia Binsar Kristian Panjaitan
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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PELATIHAN MELUKIS TAS KAIN SEBAGAI UPAYA PENINGKATAN EKONOMI KREATIF DI KELURAHAN PACAR KELING, SURABAYA Joko Priyono; Rudy Santoso; Hotman Panjaitan; Panjaitan, Feliks Anggia Binsar Kristian
PEDAMAS (PENGABDIAN KEPADA MASYARAKAT) Vol. 1 No. 04 (2023): NOVEMBER 2023
Publisher : MEDIA INOVASI PENDIDIKAN DAN PUBLIKASI

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Abstract

Peluang usaha dengan memanfaatkan bahan-bahan alternatif seharusnya dapat dimanfaatkan oleh masyarakat yang tinggal diperkotaan, karena melimpahnya bahan baku di sekitar tempat tinggal. Kegiatan pengabdian masyarakat ini berusaha memberi gambaran peluang usaha dengan memanfaatkan tas kain yang dilukis sebagai pengganti tas plastik yang mencemari lingkungan dan dapat menjadi peluang bisnis yang menguntungkan. Metode dalam pelatihan melukis dan menyampaikan peluang usaha dilakukan melalui metode ceramah, demonstrasi, praktek dan tanya jawab. Hasil Pengabdian kepada masyarakat ini menunjukkan ada peningkatan pengetahuan tentang cara melukis pada tas kain, peningkatan motivasi dalam berwirausaha pada ibu-ibu anggota PKK RT1 RW 9, Kelurahan Pacar Keling, Surabaya. Peserta yang telah mengikuti pelatihan sangat bersemangat dan antusias karena pelatihan ini belum pernah diadakan sebelumnya. Hasil pelatihan yang telah dilaksanakan sangat baik, dan diharapkan kedepannya untuk lebih memaksimalkan praktik lukis tas kain secara terus-menerus sehingga hasilnya lebih baik lagi.
Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management and Customer Satisfaction Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman
International Journal of Evaluation and Research in Education (IJERE) Vol 3, No 3: September 2014
Publisher : Institute of Advanced Engineering and Science

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Abstract

This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty.Fast Food Restaurant KFC, always strive to continue to make improvement in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on customer satisfaction increase in customer loyalty. Being able to create customer loyalty is also necessary to have a good relationship, between the customer with the restaurant.The research population was all KFC fast food restaurant customers at Rungkut Surabaya, Indonesia. From the results of the testing of the model in this research, by using accidental sampling, analysis of structural equation models, and using Amos 20 software support, the 200 respondents, was able to explain the relationship between the total service quality, customer relationship management, customer satisfaction, and customer loyalty KFC fast food restaurants Rungkut Surabaya Indonesia.The result shows that: total quality service have significant effect on customer satisfaction; total quality service have significant effect on customer loyalty; customer relationship management have significant effect on customer satisfaction; customer relationship management have significant effect on customer loyalty; customer satisfaction significantly effect customer loyalty.DOI: http://dx.doi.org/10.11591/ijere.v3i3.6191
KOMUNIKASI INTERPERSONAL DAN KEPEMIMPINAN TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KERJA Usman, Usman; Qorilani, Rezki; Anto, La Ode; Binsar Kristian, Feliks Anggia
Journal Economics Technology And Entrepreneur Vol 4 No 04 (2025): ECOTECHNOPRENEUR : JOURNAL ECONOMICS, TECHNOLOGY AND ENTREPRENEUR
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/ecotechnopreneur.v4i04.1917

Abstract

This study aims to examine the causal relationships among interpersonal communication, leadership, work motivation, and employee performance at Bank Sultra in Muna Regency. Using a census approach, all 32 employees were included as research respondents. Data were analyzed using Path Analysis in SmartPLS to evaluate both direct and indirect effects among variables. The findings indicate that interpersonal communication has a positive and significant effect on work motivation, while leadership demonstrates a powerful and significant influence on motivation. However, interpersonal communication does not have a significant direct impact on employee performance. In contrast, leadership has a positive and significant effect on performance. Work motivation also exerts a powerful, significant influence on employee performance. Furthermore, the indirect effect of interpersonal communication on performance via motivation is not statistically significant, whereas leadership indirectly enhances performance by increasing motivation.
The Role of Product Innovation Mediation in the Relationship between Market Orientation and Competitive Advantage in Culinary Sector MSMEs Kristian Panjaitan, Feliks Anggia Binsar; Taali, Muhammad
West Science Journal Economic and Entrepreneurship Vol. 4 No. 01 (2026): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v4i01.2674

Abstract

This study aims to examine the mediating role of product innovation in the relationship between market orientation and competitive advantage among Indonesian culinary sector Micro, Small, and Medium Enterprises (MSMEs). A quantitative research design was employed using survey data collected from 200 MSME owners and managers. The measurement instrument utilized a five-point Likert scale, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that market orientation has a significant positive effect on product innovation and competitive advantage. Product innovation also shows a strong and significant influence on competitive advantage, highlighting its role as a key strategic capability in the culinary industry. Furthermore, mediation analysis confirms that product innovation partially mediates the relationship between market orientation and competitive advantage, suggesting that the ability to transform market insights into innovative products strengthens business competitiveness. The findings emphasize the importance of integrating customer focus, competitor awareness, and innovation strategies to achieve sustainable competitive advantage. This study contributes to the literature on strategic entrepreneurship and MSME competitiveness by providing empirical evidence from the Indonesian culinary sector and offers practical implications for business owners and policymakers in promoting innovation-driven development.
Co-Authors A.Ratna Sari Dewi ADINUGROHO, IWAN Anto, La Ode Arief Fahmi Lubis Arini, Rani Eka Bunyamin, Ilham Akbar Damau, Unika Oktaviani Dewi, A.Ratna Sari Endang Sri Wahyuningsih, Endang Sri Eri Mardiani Erwin Erwin Frans Sudirjo Harmiaty Bahar Hayat Yusuf Himawan Sutanto, Himawan Hotman Panjaitan Hotman Panjaitan Hotman Panjaitan Hotman Panjaitan Isalman, Isalman Ittaqulah, Nurul Ittaqullah, Nurul Jefri Putri Nugraha Joko Priyono Judijanto, Loso Juharsah Juharsah, Juharsah Lery, Mega Mardiani, Eri Muh Taufik Muhamat, Amirul Afif Muhammad Taali Nurlaila Nurul Eka Rachmawati Nurul Ittaqullah Pujiati, Tri Putri, Triwulandari Nehru Putu Sumarniwati Qorilani, Rezki Rachmadi Indrapraja Rachmat Rialdy Hasan Rahmat Madjid Rudy Santoso Samuddin, Syurwana Farwita Sinaga, Hommy Dorthy Ellyany Souisa, Wendy Sulistyo Budi Utomo Sumiati Sumiati Tamboko, Fiqih Saputra Unika Oktaviani Damau Unika Oktaviani Damau Usman Usman Wahyuniati Hamid Widarman, Agung Yuniarti Utami, Eva Zaid, Sudirman Zainal Abidin