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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Review Pendidikan dan Pengajaran (JRPP) Dinasti International Journal of Education Management and Social Science Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics and Business UBS Jurnal Nasional Manajemen Pemasaran dan SDM Jurnal Kesehatan Tambusai Jurnal Pengabdian kepada Masyarakat Berdikari : Jurnal Ekonomi dan Statistik Indonesia Journal Corner of Education, Linguistics, and Literature AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Jurnal Inspirasi Ilmu Manajemen Jurnal Akademika Baiturrahim Jambi
Rulia, Rulia
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The Association of Service Quality with Patient Satisfaction and Loyalty: a Cross-Sectional Path Analysis in a Pediatric Outpatient Clinic Arib Balma, Hammam; Rochani Mulyani, Sri; Rulia, Rulia; Nugroho, Taufan; Paramarta, Vip
Journal of Economics and Business UBS Vol. 14 No. 5 (2025): Journal of Economics and Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/kwfzan02

Abstract

The quality of service is consistently related to patient satisfaction and loyalty in children's health services, where clinical competence must be balanced with the delivery of responsive, patient-centered services. Examining the relationship between service quality and patient loyalty through patient satisfaction at the Children's Polyclinic of Ananda Lubuklinggau Mother and Child Hospital (RSIA). This study is a cross-sectional survey of 100 patients/parents of patients (purposive sampling; May–June 2025) using validated instruments for service quality (based on SERVQUAL), patient satisfaction (based on PSQ derivatives), and patient loyalty (6 statements). Descriptive analysis and path analysis were carried out using SPSS version 29. All constructs were rated in the "good" category: quality of service (M = 3.60), satisfaction (M = 3.43), and loyalty (M = 3.60). Quality of service was significantly related to satisfaction (β = 0.619; p < 0.001; R² = 0.383) and loyalty (β = 0.599; p < 0.001), while satisfaction was positively correlated with loyalty (β = 0.317; p < 0.001), with the loyalty model explaining 69.5% of the variance (R² = 0.695). The mediation analysis showed that satisfaction partially mediated the relationship between service quality and loyalty, with a standardized indirect effect of 0.196 and a standardized total influence of 0.795, suggesting that service quality had the strongest relationship with loyalty. Improved responsiveness (waiting time and punctuality of doctors), waiting room comfort, availability of real-time service information, and doctor-patient communication are related to increased satisfaction and can strengthen patient loyalty. Given the cross-sectional design of the study, longitudinal studies are needed to confirm the causal relationship.
Islamic-Based Knowledge Management and Project-Based Learning for Enhancing Students’ Creative Thinking Basri, Hasan; Rulia, Rulia; Hisniati, Sally Badriya; Kurniasih, Nia; Hambali, Adang
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 8, No 4 (2025): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v8i4.8134

Abstract

This study investigates how integrating Islamic educational values with knowledge management and Project-Based Learning (PjBL) can strengthen students’ creative thinking in the Industrial 4.0 era. Employing a Research and Development (R&D) approach based on Borg and Gall, the research used a quantitative method across five senior high schools in West Java with 316 student participants. Data were collected using validated questionnaires (Cronbach’s α = .944) and analyzed using descriptive statistics and ANOVA in SPSS 21. The results reveal that PjBL integrated with Islamic values—such as ihsan (excellence), amanah (responsibility), and istiqamah (steadfastness)—effectively improves students’ creative thinking skills. No significant differences were found among the schools, indicating consistent model effectiveness. This study emphasizes that combining Islamic values with modern pedagogical and knowledge management strategies prepares students for the challenges of the Industrial 4.0 era while nurturing moral and intellectual excellence.
Pengaruh Mutu Pelayanan dan Citra Rumah Sakit Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Al Islam Bandung Dengan Implementasi Prinsip Pelayanan Rumah Sakit Syariah sebagai Variabel Moderasi Sahadi, Asep; Kadarisman, Sumeidi; Rulia, Rulia
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 12 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i12.4598

Abstract

Evaluasi kepuasan pasien merupakan langkah krusial dalam meningkatkan kualitas layanan kesehatan, bahkan bagi rumah sakit yang telah memiliki keunggulan kompetitif. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi kepuasan pasien rawat inap di RS Al Islam Bandung, dengan fokus pada mutu pelayanan, citra rumah sakit, serta peran moderasi dari implementasi prinsip pelayanan syariah. Metode penelitian yang digunakan adalah kuantitatif. Populasi penelitian mencakup seluruh pasien rawat inap di RS Al Islam Bandung, dengan sampel sebanyak 100 responden yang diambil menggunakan teknik purposive sampling. Analisis data dilakukan dengan regresi linear berganda dan Uji Interaksi Moderated Regression Analysis (MRA) menggunakan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa citra rumah sakit berpengaruh signifikan dan positif terhadap kepuasan pasien sebesar 3,19%. Sementara itu, mutu pelayanan berpengaruh signifikan sebesar 15,01%. Secara bersama-sama, mutu pelayanan dan citra rumah sakit berpengaruh signifikan sebesar 18,20%. Temuan utama penelitian ini adalah peran moderasi dari implementasi prinsip syariah. Implementasi prinsip pelayanan RS Syariah memperkuat pengaruh mutu pelayanan terhadap kepuasan pasien, di mana kontribusinya meningkat dari 12,16% menjadi 21,75%. Demikian juga, prinsip syariah memperkuat pengaruh citra rumah sakit, dengan kontribusi yang naik dari 3,08% menjadi 3,61%. Berdasarkan temuan tersebut, dapat direkomendasikan agar penerapan prinsip pelayanan rumah sakit syariah terus ditingkatkan dan diintegrasikan ke dalam seluruh aspek pelayanan. Upaya ini, disamping menjaga mutu pelayanan dan meningkatkan citra positif, merupakan strategi manajemen yang tepat untuk meningkatkan kepuasan pasien di RS Al Islam Bandung.
Analisis Rencana Strategi Bisnis Klinik Raffles Garsa Medika Kota Bekasi Dengan Pendekatan Balanced Scorecard Anggraeni, Diana Evy; Kadarisman, Sumeidi; Sofia, Etty; Paramarta, Vip; Rulia, Rulia
Jurnal Ekonomi Dan Statistik Indonesia Vol. 5 No. 3 (2025): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.05.03.09

Abstract

Klinik sebagai salah satu unit usaha sebaiknya memiliki strategis bisnis yang baik agar tujuan efisiensi dan pengembangan dalam perusahaan dapat tercapai. Penelitian ini menggunakan pendekatan metode kualitatif, untuk mengetahui analisa strategi bisnis Klinik Raffles Garsa Medika Kota Bekasi dengan pendekatan balanced scorecard. Analisa SWOT diperlukan untuk menilai kondisi klinik sebelum menentukan strategi yang akan dipilih. Data diperoleh dari wawancara dengan pimpinan, karyawan dan pasien Klinik Raffles Garsa Medika Kota Bekasi. Hasil penelitian ini menunjukkan bahwa dari perspektif keuangan perlu adanya penambahan poli spesialis. Peningkatan mutu layanan, dari perspektif pelanggam. Pelayanan vaksin dari perspektif proses bisnis internal serta pemberian pelatihan kepada karyawan serta monitoring rutin dari perspektif pertumbuhan dan pembelajaran.
Quality Work of Life, Organizationa Commitment and Organizational Citizenship Behavior as Determinants of Improving Higher Education Services in West Java Rizky Paramarta, Muhammad; Mufidah, Ilma; Paramarta, Vip; Rulia, Rulia
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52606

Abstract

The success of an organization or company is heavily reliant on the behaviors exhibited by its employees, specifically those who are capable of fulfilling their responsibilities effectively, often exceeding the expectations set by their formal roles. Such behaviors do not occur spontaneously; rather, they are stimulated by work attitudes, including job satisfaction and organizational commitment. Additionally, these occupational attitudes, whether positive or negative, are influenced by the quality of work life (QWL) that employees experience, perceive, and derive from their workplace environment. The objective of this research was to assess the impact of QWL on both organizational commitment and organizational citizenship behavior (OCB), as well as its effect on the quality of services provided by permanent foundation lecturers in the management study programs of private universities in West Java. The research employed survey methods, specifically explanatory and descriptive approaches. The study was conducted within the management study programs of private universities in West Java, focusing on permanent foundation lecturers as the unit of analysis. The findings revealed a positive and significant relationship between QWL and organizational commitment, indicating that enhancing the quality of work life factors can lead to increased organizational commitment among permanent foundation lecturers towards their institutions. However, QWL did not demonstrate a significant direct effect on OCB. Both organizational commitment and OCB significantly affect service quality. Furthermore, improving the quality of lectures in teaching and learning activities for students can be achieved by fostering QWL, organizational commitment, and OCB.
Analysis of Human, Organizational, And Technological (Hot-Fit) Readiness in Medical Record Digitalization to Support The Implementation of Electronic Medical Record (EMR) at Bhayangkara Hospital Level IV Cianjur Yudiansyah, Ridwan; Paramarta, Vip; Rulia, Rulia
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5647

Abstract

This study aims to analyze the readiness of human, organizational, and technological aspects (HOT-Fit) in the digitalization of medical records to support the implementation of the Electronic Medical Record (EMR) at Bhayangkara Hospital Level IV Cianjur. The research background is based on the Indonesian Ministry of Health Regulation No. 24 of 2022, which mandates healthcare facilities to transition to electronic medical records, as well as the challenges faced by hospitals in terms of technological infrastructure, human resource skills, and system integration. This research employed a qualitative approach using in-depth interviews with medical staff, medical record officers, IT teams, and hospital management. Data were analyzed with NVivo software using the HOT-Fit model as the analytical framework. The results indicate that technology is the most dominant factor in the successful implementation of EMR, particularly regarding user-friendliness, system speed, and cross-service integration. Organizational aspects highlight the importance of structural support, policies, and clear SOPs, while human aspects focus on user competence and acceptance. EMR implementation has proven to deliver tangible benefits, including improved work efficiency, streamlined administrative processes, and enhanced healthcare quality. In conclusion, the success of EMR implementation is not solely determined by technological readiness but also by the synergy of human and organizational factors.
PEMBERDAYAAN UMKM KELURAHAN SUKABUNGAH MELALUI STRATEGI PEMASARAN, PENETAPAN HARGA POKOK PRODUKSI, DAN EDUKASI PAJAK BERBASIS KOPERASI Kosasih, Kosasih; Vip Paramarta; Farida Yuliaty; Fitriana, Fitriana; Enung Susilawati; Erwan Komara; Taufik Zulfikar; Haddan Dongoran; Y. Ony Djogo; Zaenal Aripin; Erdi Maulana; Astrid Altaira Chandra; Rulia, Rulia
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 10 (2026): Maret 2026
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini bertujuan memberdayakan UMKM Kelurahan Sukabungah Kecamatan Sukajadi Kota Bandung khususnya di RW 07. Metode yang digunakan di PKM ini adalah observasi dan edukasi. Observasi lapangan dilakukan melalui urun rembug dengan Ketua RW, para tokoh masyarakat, dan penggerak PKK. Sedangkan edukasi dilakukan melalui pelatihan dan penyuluhan kepada para pelaku UMKM. Materi pelatihan meliputi pengelolaan koperasi, stratergi bisnis dan pemasaran, pengelolaan dana UMKM dan penetapan harga pokok. Luaran yang dihasilkan dari kegiatan PKM ini mencakup peningkatan kompetensi pelaku UMKM, terbentuknya koperasi terorganisir, modul pelatihan, dan publikasi ilmiah. Program dilaksanakan selama 2 bulan (Desember 2025 s.d. Januari 2026) dengan melibatkan kolaborasi antara tim dosen multidisiplin, mitra UMKM, Pemerintah setempat baik RW maupun Kelurahan. Keberlanjutan program akan diwujudkan melalui pendampingan terhadap UMKM dalam menjalankan koperasi dan mengelola usahanya sebagai wadah pemberdayaan berkelanjutan dan melibatkan mahasiswa dalam skema magang atau penelitian lanjutan.
Analisis Kualitas Pelayanan Antenatal Care dengan Kepuasan Ibu Hamil di Puskesmas Pematang Kandis Kabupaten Merangin Ulina, Marta; Djago, Y. Ony; Rulia, Rulia; Nugroho, Taufan; Yuliaty, Farida
Jurnal Akademika Baiturrahim Jambi Vol. 15 No. 1 (2026): Maret
Publisher : Universitas Baiturrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36565/jab.v15i1.1005

Abstract

Antenatal care (ANC) services play an important role in maintaining maternal and fetal health. However, the quality of services in primary healthcare facilities is still not optimal, and dissatisfaction among pregnant women has been identified, particularly in aspects of communication, empathy, and waiting time. Data from the Kementerian Kesehatan Republik Indonesia indicate that ANC visit coverage has not yet reached the expected targets over the past three years (Ministry of Health, 2022–2024). A preliminary study conducted at Puskesmas Pematang Kandis, Merangin Regency, also revealed complaints from pregnant women regarding inadequate information and limited attention from healthcare providers.This study aims to analyze the relationship between the quality of antenatal care services and the satisfaction of pregnant women at Puskesmas Pematang Kandis, Merangin Regency, in 2024. This study employed a quantitative analytical design with a cross-sectional approach. The population consisted of 328 pregnant women, with a sample of 77 respondents selected using purposive sampling, based on inclusion criteria of pregnant women who attended ANC visits and were willing to participate. Data were analyzed using univariate and bivariate analysis (Chi-Square test). The results showed a significant relationship between service quality dimensions, including tangibles (p=0.016), responsiveness (p=0.001), reliability (p=0.031), empathy (p=0.005), and assurance (p=0.003), and the satisfaction of pregnant women. In conclusion, the quality of antenatal care services is significantly associated with the satisfaction of pregnant women. It is recommended that Puskesmas Pematang Kandis improve service quality through effective communication training, enhancement of healthcare providers’ empathy, and improvement of service systems to reduce waiting time
Faktor-Faktor yang Mempengaruhi Keikutsertaan Ibu dalam Pemberian Imunisasi Measles Rubella pada Bayi Usia 9-12 Bulan di Wilayah Kerja Puskesmas Rantau Panjang Habibah, Habibah; Paramarta, Vip; Rulia, Rulia
Jurnal Akademika Baiturrahim Jambi Vol. 15 No. 1 (2026): Maret
Publisher : Universitas Baiturrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36565/jab.v15i1.1030

Abstract

Mothers play a crucial role in achieving child immunization coverage. This study aims to analyze the factors influencing maternal participation in the administration of the Measles-Rubella (MR) vaccine for infants aged 9–12 months in the working area of Rantau Panjang Public Health Center. This is a quantitative study with a cross-sectional design, employing descriptive and verification methods. The population consisted of 283 mothers with children under two years old (BADUTA), and a sample of 74 respondents was selected using accidental sampling and the Slovin formula. The results show that maternal knowledge significantly influences participation in MR immunization (72.7%), as well as maternal behavior (59.8%) and support from healthcare workers (67.1%). Maternal education also has an effect (26.8%). However, family support and maternal age do not significantly influence participation. Simultaneously, knowledge, behavior, family support, healthcare support, age, and education contribute to a 71.3% influence on maternal participation in MR immunization. It is recommended that the Rantau Panjang Public Health Center enhance education for mothers regarding the importance of MR immunization through regular counseling sessions, visual media, and direct, easy-to-understand approaches. Effective education is expected to improve MR immunization coverage and support the national immunization program
Co-Authors Adang Hambali, Adang Anggraeni, Diana Evy Aprillia, Meirza Arib Balma, Hammam Asnar, Etty Sofia Mariati Astrid Altaira Chandra Ayu Laili Rahmiyati Bambang Sulistyo Chendra, Wijaya Johanes Djago, Y. Ony Djogo, Ony Dongoran, Haddan Enung Susilawati Erdi Maulana Erwan Komara Farida Yuliati, Farida Farida Yuliaty Fitriana Fitriana Habibah Habibah Haddan Dongoran Hadiansyah, Hadiansyah Hasan Basri Hisniati, Sally Badriya Ilma Mufidah Kadarisman, Sumeidi Kosasih , Kosasih KOSASIH KOSASIH, KOSASIH Kumorowani, Riyan Putri Lestari P.R, Rachmi M. Shalahuddin Masyitoh, Amalia Mubarok, Kamal mulyani, sri rochani nia kurniasih Nugroho, Taufan Nugroho, Wisnu Haryo Nurdiansyah, Robby Paramarta , Vip Paramartha, Vip Paramata, Vip Prambudi Rukmono Pratama, VIP Pratiwi, Ema Vika Putra , Muhammad David Perdana Qiqi Yuliati Zaqiah, Qiqi Yuliati Ripka Margaretha Ponggele Rizky Paramarta, Muhammad Rochani Mulyani, Sri Saepudin, Didin Sahadi, Asep Shidayatri, Herwidhiyah Sidqi, Abdul Gani Sofia, Etty Suparjo, Dede Supiana, Supiana Syahidin, Rukhiyat Tansah, Lala Taufik Zulfikar Triputra, Jimmy Ulina, Marta Vip Paramarta Wewengkang, Deisye Wirawan, Chevi Wirawan, Chevie Y. Ony Djogo Yudiansyah, Ridwan Yuliani Yuliani Yuliaty, Farida Yuliaty Zaenal Aripin