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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Review Pendidikan dan Pengajaran (JRPP) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics and Business UBS Jurnal Nasional Manajemen Pemasaran dan SDM Jurnal Kesehatan Tambusai Journal Corner of Education, Linguistics, and Literature AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Jurnal Inspirasi Ilmu Manajemen
Rulia, Rulia
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The Association of Service Quality with Patient Satisfaction and Loyalty: a Cross-Sectional Path Analysis in a Pediatric Outpatient Clinic Arib Balma, Hammam; Rochani Mulyani, Sri; Rulia, Rulia; Nugroho, Taufan; Paramarta, Vip
Journal of Economics and Business UBS Vol. 14 No. 5 (2025): Journal of Economics and Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/kwfzan02

Abstract

The quality of service is consistently related to patient satisfaction and loyalty in children's health services, where clinical competence must be balanced with the delivery of responsive, patient-centered services. Examining the relationship between service quality and patient loyalty through patient satisfaction at the Children's Polyclinic of Ananda Lubuklinggau Mother and Child Hospital (RSIA). This study is a cross-sectional survey of 100 patients/parents of patients (purposive sampling; May–June 2025) using validated instruments for service quality (based on SERVQUAL), patient satisfaction (based on PSQ derivatives), and patient loyalty (6 statements). Descriptive analysis and path analysis were carried out using SPSS version 29. All constructs were rated in the "good" category: quality of service (M = 3.60), satisfaction (M = 3.43), and loyalty (M = 3.60). Quality of service was significantly related to satisfaction (β = 0.619; p < 0.001; R² = 0.383) and loyalty (β = 0.599; p < 0.001), while satisfaction was positively correlated with loyalty (β = 0.317; p < 0.001), with the loyalty model explaining 69.5% of the variance (R² = 0.695). The mediation analysis showed that satisfaction partially mediated the relationship between service quality and loyalty, with a standardized indirect effect of 0.196 and a standardized total influence of 0.795, suggesting that service quality had the strongest relationship with loyalty. Improved responsiveness (waiting time and punctuality of doctors), waiting room comfort, availability of real-time service information, and doctor-patient communication are related to increased satisfaction and can strengthen patient loyalty. Given the cross-sectional design of the study, longitudinal studies are needed to confirm the causal relationship.
Islamic-Based Knowledge Management and Project-Based Learning for Enhancing Students’ Creative Thinking Basri, Hasan; Rulia, Rulia; Hisniati, Sally Badriya; Kurniasih, Nia; Hambali, Adang
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 8, No 4 (2025): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v8i4.8134

Abstract

This study investigates how integrating Islamic educational values with knowledge management and Project-Based Learning (PjBL) can strengthen students’ creative thinking in the Industrial 4.0 era. Employing a Research and Development (R&D) approach based on Borg and Gall, the research used a quantitative method across five senior high schools in West Java with 316 student participants. Data were collected using validated questionnaires (Cronbach’s α = .944) and analyzed using descriptive statistics and ANOVA in SPSS 21. The results reveal that PjBL integrated with Islamic values—such as ihsan (excellence), amanah (responsibility), and istiqamah (steadfastness)—effectively improves students’ creative thinking skills. No significant differences were found among the schools, indicating consistent model effectiveness. This study emphasizes that combining Islamic values with modern pedagogical and knowledge management strategies prepares students for the challenges of the Industrial 4.0 era while nurturing moral and intellectual excellence.
Pengaruh Mutu Pelayanan dan Citra Rumah Sakit Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Al Islam Bandung Dengan Implementasi Prinsip Pelayanan Rumah Sakit Syariah sebagai Variabel Moderasi Sahadi, Asep; Kadarisman, Sumeidi; Rulia, Rulia
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 12 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i12.4598

Abstract

Evaluasi kepuasan pasien merupakan langkah krusial dalam meningkatkan kualitas layanan kesehatan, bahkan bagi rumah sakit yang telah memiliki keunggulan kompetitif. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi kepuasan pasien rawat inap di RS Al Islam Bandung, dengan fokus pada mutu pelayanan, citra rumah sakit, serta peran moderasi dari implementasi prinsip pelayanan syariah. Metode penelitian yang digunakan adalah kuantitatif. Populasi penelitian mencakup seluruh pasien rawat inap di RS Al Islam Bandung, dengan sampel sebanyak 100 responden yang diambil menggunakan teknik purposive sampling. Analisis data dilakukan dengan regresi linear berganda dan Uji Interaksi Moderated Regression Analysis (MRA) menggunakan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa citra rumah sakit berpengaruh signifikan dan positif terhadap kepuasan pasien sebesar 3,19%. Sementara itu, mutu pelayanan berpengaruh signifikan sebesar 15,01%. Secara bersama-sama, mutu pelayanan dan citra rumah sakit berpengaruh signifikan sebesar 18,20%. Temuan utama penelitian ini adalah peran moderasi dari implementasi prinsip syariah. Implementasi prinsip pelayanan RS Syariah memperkuat pengaruh mutu pelayanan terhadap kepuasan pasien, di mana kontribusinya meningkat dari 12,16% menjadi 21,75%. Demikian juga, prinsip syariah memperkuat pengaruh citra rumah sakit, dengan kontribusi yang naik dari 3,08% menjadi 3,61%. Berdasarkan temuan tersebut, dapat direkomendasikan agar penerapan prinsip pelayanan rumah sakit syariah terus ditingkatkan dan diintegrasikan ke dalam seluruh aspek pelayanan. Upaya ini, disamping menjaga mutu pelayanan dan meningkatkan citra positif, merupakan strategi manajemen yang tepat untuk meningkatkan kepuasan pasien di RS Al Islam Bandung.
Co-Authors Adang Hambali, Adang Aprillia, Meirza Arib Balma, Hammam Asnar, Etty Sofia Mariati Ayu Laili Rahmiyati Bambang Sulistyo Chendra, Wijaya Johanes Didin Saepudin Djogo, Ony Dongoran, Haddan Farida Yuliati, Farida Farida Yuliaty Hadiansyah, Hadiansyah Hasan Basri Kadarisman, Sumeidi Kosasih , Kosasih KOSASIH KOSASIH, KOSASIH Kumorowani, Riyan Putri Lestari P.R, Rachmi M. Shalahuddin Masyitoh, Amalia Mubarok, Kamal mulyani, sri rochani nia kurniasih Nugroho, Taufan Nugroho, Wisnu Haryo Nurdiansyah, Robby Paramarta , Vip Paramartha, Vip Paramata, Vip Prambudi Rukmono Pratama, VIP Pratiwi, Ema Vika Putra , Muhammad David Perdana Qiqi Yuliati Zaqiah, Qiqi Yuliati Ripka Margaretha Ponggele Rochani Mulyani, Sri Sahadi, Asep Sally Badriya Hisniati Shidayatri, Herwidhiyah Sidqi, Abdul Gani Sofia, Etty Suparjo, Dede Supiana, Supiana Syahidin, Rukhiyat Tansah, Lala Taufik Zulfikar Triputra, Jimmy Vip Paramarta Wewengkang, Deisye Wirawan, Chevi Wirawan, Chevie Yuliani Yuliani Yuliaty, Farida Yuliaty