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All Journal Patria Artha Technological Journal IPTEK: Jurnal Hasil Pengabdian kepada Masyarakat Vokatek : Jurnal Pengabdian Masyarakat Information Technology Education Journal Journal of Embedded Systems, Security and Intelligent Systems Jurnal Kemitraan Responsif untuk Aksi Inovatif dan Pengabdian Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal MediaTIK JoDENS: Journal of Digital Ecosystem for Natural Sustainability Journal of Innovation and Sustainable Services Jurnal Sipakatau
Ayu Hasnining
Universitas Negeri Makassar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Veterinary Other

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Conceptualizing Inclusive Access to Population Administration Services for Persons with Disabilities through AI-Web Content Accessibility Guidelines Muliana Mursalim; Muhammad Al Habsy Ahmad; Ayu Hasnining; Rilo Pambudi S; ST. Dwi Adiyah Pratiwi; Akhmad Affandi
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Vol. 3 No. 5 (2026): August
Publisher : PT. Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/sipakatau.v3i5.1353

Abstract

Fulfilling access to population administration services for people with disabilities is an important part of the implementation of inclusive public services. Although the digitization of services continues to grow, the accessibility of digital services has not fully accommodated the needs of various types of disabilities. This study aims to analyze the fulfillment of access to population administration services for people with disabilities in West Sulawesi and formulate the concept of inclusive services through the integration of Artificial Intelligence (AI) and Web Content Accessibility Guidelines (WCAG). The research uses socio-legal methods with legislative, conceptual, and social-empirical approaches. Data were obtained through document studies, observations, and interviews with the Disdukcapil of Polewali Mandar, Mamuju, and Central Mamuju Regencies (1-2 informants each), the Ombudsman of the Republic of Indonesia Representative of West Sulawesi Province (2 informants), and people with disabilities who are members of the West Sulawesi Disability Movement (4 informants).  The results of the study show that direct services have implemented several forms of affirmative services, such as service priorities, mentoring, and direct services to the community. However, the available digital services are still general and not fully accessible for various types of disabilities. This study offers AI-WCAG as a conceptual design to support digital population administration services that are easier to perceive, operate, understand, and access according to the needs of people with disabilities. The development of this model requires collaboration between institutions and the involvement of people with disabilities in the design and evaluation of services.
Co-Authors ., Haerul Adiba, Fhatiah Agusyana, Nurrahmah Akhmad Affandi Alifya NFH Andi Akram Nur Risal Auralia Putri Nurani Awalia, Andi Dio Nurul Baso, Fadhlirrahman Dewi Fatmarani Surianto Fadhlirrahman Baso Fadillah Muhlis Febriansyah Ramadhan, Haekal Haekal Febriansyah Ramadhan Hazriani, Hazriani Ismail, Asriyani Kurnia Prima Putra Kurnia Wahyu Prima Muhammad Al Habsy Ahmad Muhammad Fajar B Muliana Mursalim Mushaf Mushaf, Mushaf Musliadi K H Nasrullah, Asmaul Husnah Nida Rifqi, Ainun NIRMALA, PUTRI Raden Mohamad Herdian Bhakti Ramadhan, Haekal Febriansyah Rilo Pambudi S Sitti Faika ST. Dwi Adiyah Pratiwi Ummiati Rahmah Wardani, Ayu Tri Yuyun Yuyun Zainuddin, Zainuddin Zulfikar, Muh Ihsan Zulfikar, Muh. Ihsan