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All Journal Ilmu Administrasi Publik Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Jurnal Pengabdian Dharma Laksana Gema Kampus IISIP YAPIS Biak PINISI Discretion Review MODERAT: Jurnal Ilmiah Ilmu Pemerintahan PENGABDI: Jurnal Hasil Pengabdian Masyarakat Jurnal Abdimas Bina Bangsa Jurnal Ad'ministrare MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Rijal Rijal
Department Of Public Administration, Universitas Handayani Makassar
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Responsiveness of the Indonesian Ombudsman in Handling Complaints about Maladministration of Police Services of the Republic of Indonesia Abdul Mahsyar; Sitti Mukhlisa Kahar Musakkir; Sudarmi Sudarmi; Adnan Ma'ruf; Rijal Rijal
Jurnal Ilmiah Ilmu Administrasi Publik Vol 12, No 2 (2022)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v12i2.37076

Abstract

The background of this research is the maladministration of Makassar Polrestabes services which can be seen in public complaints to the Ombudsman. The research problem is how responsive the handling of public complaints is. This study aims to determine the responsiveness in handling complaints in accordance with the provisions of the regulations. The approach used is a qualitative method with a phenomenological type, data obtained from informants namely the head and assistants of the RI Ombudsman Representative for South Sulawesi, Makassar Police Chief and staff, and the reporting community. Collecting data through interviews, observation and document review. The Miles and Huberman model interactive data analysis through the process of data reduction, data presentation, and inference/verification. The results of the study found three aspects of service responsiveness, namely input responsiveness, process responsiveness, and output responsiveness. All three have been carried out well based on work patterns that refer to applicable regulations. In the aspect of input responsiveness, the reporting community still complains because it is constrained by administrative and substantive requirements so that the report is not processed to the case register stage. Settlement of public complaints regarding maladministration of Makassar Polrestabes services is resolved with recommendations for clarification, mediation or conciliation, by providing understanding to the public on the service process. To increase responsiveness, the Ombudsman needs to carry out intensive socialization and assistance to parties affected by maladministration.
Pemanfaatan Media Sosial untuk Pelayanan Publik yang Terintegrasi (Kajian Pelayanan Administrasi Melalui Aplikasi Whatsapp di Kantor Kelurahan Karang Mulya Kabupaten Biak Numfor) Rijal Rijal; Hermanu Iriawan; Irwan Irwan; D. Rudolf Leiwakabessy; A. Sahat; Maasi Sigalingging
Jurnal Pengabdian Dharma Laksana Vol 5, No 2 (2023): JPDL (Jurnal Pengabdian Dharma Laksana)
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/j.pdl.v5i2.28118

Abstract

Perkembangan teknologi sangat mempengaruhi proses pelayanan publik dalam menyelesaikan seluruh aspek dipemerintahan mulai dari skala pemerintahan dari bawah sampai keatas seperti kelurahan Karang Mulya. Pada aspek pelayanan juga pola pelayanan harus berubah dengan memanfaatkan media sosial sebagai alternatif yang tepat dalam melakukan proses pelayanan kepada masyarakat, hal ini juga mempengaruhi perubahan pola pelayanan di Kelurahan Karang Mulya, sehingga hal tersebut dibutuhkan kajian pelayanan administrasi berbasis teknologi dengan aplikasi WhatsApp. Kegiatan pengabdian ini bertujuan untuk memberikan pelatihan kepada perangkat kelurahan dan masyarakat untuk mengoptimalkan media sosial dalam memberikan layanan administratif dan menerima saran, kritik, atau aduan. Kegiatan pendampingan ini dilakukan melalui pertemuan tatap muka terbatas di kantor Kelurahan Karang Mulya dan rumah warga dengan memperhatikan protokol Covid-19. Kegiatan pelatihan ini menghasilkan respons positif dari semua informan, baik dari petugas layanan dan masyarakat pengguna di mana berbagai layanan informasi dapat diakses melalui akun WhatsApp resmi Kelurahan Karang Mulya. Walaupun menu yang tersedia masih terbatas pada dua layanan, yaitu: pelayanan administrasi dan akun sosial media kelurahan, namun diharapkan setelah pelatihan ini, petugas layanan kelurahan mampu mengembangkan sistem ini dengan menambah fitur-fitur lain. Selain itu, inovasi ini diharapkan dapat memantik pemerintah daerah dan nasional untuk memberikan pendampingan teknologi yang lebih maju. Selain itu,   anggaran yang representatif juga perlu ditingkatkan agar setiap unit layanan yang sangat dekat dengan masyarakat ini bisa diberikan dengan optimal.
PENINGKATAN KINERJA PEGAWAI DALAM PELAYANAN ADMINISTRASI DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (PTSP) KABUPATEN BIAK NUMFOR Rijal; Darlin
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 7 No 4 (2021): November 2021
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.248 KB) | DOI: 10.25157/moderat.v7i4.2422

Abstract

Penelitian ini bertujuan untuk mengetahui peningkatan kinerja pegawai dalam pelayanan administrasi di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PTSP) Kabupaten Biak Numfor. Permasalahan yang ditemukan pada penelitian ini adalah terlambatnya pemberian pelayanan yang dirasakan oleh beberapa masyarakat. Penelitian ini menggunakan metode kualitatif dengan tipe penelitian Studi Kasus. Penentuan Informasi dalam penelitian ini dilakukan secara Purposive Sampling yaitu dengan melihat kesesuaian antara calon informan dengan informasi yang dibutuhkan. Teknik Pengumpulan data dilakukan dengan Observasi, Wawancara dan Studi Kepustakaan. Hasil penelitian ini menunjukkan bahwa Kinerja pegawai di kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PTSP) Kabupaten Biak Numfor masih rendah dimana dalam hal ini dipengaruhi beberapa faktor seperti Faktor Personal/Individu, yang dimana masih banyak pegawai yang kurang dalam penguasaan terhadap penggunaan alat untuk membantu kelancaran pelaksanaan tugas, beban tugas yang tidak merata bagi setiap   pegawai, yang berdampak kurang baik terhadap tugas serta tanggung jawab pegawai   baik   sebagai   aparat   aparatur negara serta pelayanan bagi warga masyarakat, dan untuk Faktor Kepemimpinan dan Faktor Sistem terlihat sudah cukup baik pada Kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PTSP) Kabupaten Biak Numfor.
PELATIHAN PENULISAN KARYA TULIS ILMIAH BAGI MAHASISWA PRODI ADMINISTRASI PUBLIK Rijal Rijal; Nasrullah Nasrullah; Abdul Latief Arda; Jusman Jusman; Hermawati Mappiwali; Abdul Rahman; Sitti Sahara Syamel
Jurnal Abdimas Bina Bangsa Vol. 5 No. 1 (2024): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v5i1.970

Abstract

Changes in students' mindsets and lifestyles can influence a decrease in interest in writing scientific papers. With advances in technology and the popularity of social media, students tend to be more interested in things that are instant and consumer, thus ignoring the importance of self-development through activities such as writing scientific papers. Writing scientific papers is an important activity in building academic and professional capacity for students in the Public Administration study program. This writing training aims to develop analytical skills, improve communication skills, deepen understanding of public administration, encourage the development of creativity and innovation, and prepare students for careers in this field. By focusing on current and complex issues in public administration, this training provides students with the opportunity to explore and analyze relevant problems, as well as find innovative solutions. Through a structured approach and comprehensive guidance, students are encouraged to write clearly, persuasively and organizedly, so that they are able to convey policy analysis or recommendations accurately and effectively. Thus, training in writing scientific papers becomes a strong foundation for developing the intellectual and professional capacity of Public Administration students, as well as solid preparation to face future challenges in the work environment in the public sector
SOSIALISASI KESELAMATAN DAN KEAMANAN ARUS LALU LINTAS PELAYARAN PADA ALUR PERAIRAN PT.WMI BIAK Dominggus Rudolf Leiwakabessy; Andy Sahat Maasi Sigalingging; Djamil Hasim; Rijal Rijal
Jurnal Abdimas Bina Bangsa Vol. 5 No. 1 (2024): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v5i1.980

Abstract

Safety and security of shipping traffic flow is an important aspect in maintaining safe and efficient maritime activities. However, the practice of arbitrarily setting up trawlers or fish catchers in the waterway area traversed by PT WMI Biak ships is faced with serious challenges that can interfere with shipping safety and security. To overcome this problem, a service initiative was conducted through the means of disseminating information or conducting educational sessions by involving resource persons from the Syahbandar and Port Authority Office (KSOP) and the Water and Air Police (Polairud) as well as 30 respondents. Through a series of socialization activities, the surrounding community was given a comprehension of the significance of adhering to safety and security regulations regarding maritime traffic flow. The results showed that there was a question and answer discussion by the community with the resource person on the risk of arbitrary trawling or fishing practices in the waterway, as well as reducing the potential for disruption to shipping activities. This makes if this socialization attracts community interest in contributing to creating a safer, more orderly and sustainable water environment for all parties involved in maritime activities
Co-Authors A. Sahat Abdul Latief Arda Abdul Mahsyar Abdul Rahman Adnan Ma'ruf Amiruddin Amiruddin Andy Sahat Maasi Sigalingging D. Rudolf Leiwakabessy Dahyar Daraba Darlin Darlin Darlin Darlin Darlin Delly Mustafa Djamil Hasim Djamil Hasim Djamil Hasyim Dominggus Rudolf Leiwakabessy Hermanu Iriawan Hermanu Iriawan Hermawati Mappiwali Irwan Irwan Jusman Jusman Maasi Sigalingging Markus Firdinan Semuel Moh Sudi Musdalifah Haz Musdalifah Haz Nasrullah Rani Maswati Salehuddin Salehuddin Sitti Mukhlisa Kahar Musakkir Sitti Sahara Syamel Sudarmi Sudarmi Sukmawati Sukmawati Tetty Pangaribuan