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All Journal Ilmu Administrasi Publik Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran JURNAL KOLABORASI Otoritas : Jurnal Ilmu Pemerintahan Matra Pembaruan: Jurnal Inovasi Kebijakan Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Jurnal Pengabdian Dharma Laksana Gema Kampus IISIP YAPIS Biak PINISI Discretion Review MODERAT: Jurnal Ilmiah Ilmu Pemerintahan PENGABDI: Jurnal Hasil Pengabdian Masyarakat Jurnal PADMA: Pengabdian Dharma Masyarakat Jurnal Abdimas Bina Bangsa Jurnal Pengabdian Masyarakat Madani Jurnal Pajak dan Bisnis (Journal of Tax and Business) Journal of Indonesian Scholars for Social Research MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Rijal Rijal
Department Of Public Administration, Universitas Handayani Makassar
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Digital governance and public service accountability: Insight from the population and civil registration office in Makassar, Indonesia Nasrullah, Nasrullah; Rijal, Rijal; Jusman, Jusman
Otoritas : Jurnal Ilmu Pemerintahan Vol 15, No 1 (2025): (April 2025)
Publisher : Department of Government Studies Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v15i1.17840

Abstract

This research aims to explore the relationship between the applicability of digital governance in improving public service accountability and how data integration is implemented in the application of digital technology at the population and civil registration office of Makassar City. The highlighted issue is how service digitization contributes to transparency, efficiency and integrated public accountability. The research used an explanatory qualitative approach; which consisted of data collection techniques through in-depth interviews, review and analysis of official documents on digital-based service reports and direct observation of digital service platforms. Data analysis was conducted interactively through the stages of data reduction, data presentation, verification and and conclusion. The findings showed that digital governance at the population and civil registration office of Makassar City has improved to adapt to digital technology, thereby increasing effectiveness and public access to services. However, several improvement notes need to be improved, such as; aspects of data sustainability and security still require strengthening at the institutional level, increasing the capacity of human resources, and policy integration between local and national levels. Through comparisons with local research and with best practices at the global level, this research has reconstructed some concepts of e-government and good governance, while highlighting the need for appropriate adaptation to the local context. The contribution of this research consists in identifying and mapping the practical and normative challenges in implementing digital transformation in the public service sector at the local level. 
EFEKTIVITAS IMPLEMENTASI APLIKASI LAYANAN PUBLIK BERBASIS DIGITAL (MAKASSAR SMART CITY) DALAM MENINGKATKAN KEPUASAN MASYARAKAT Rijal, Rijal; Jusman, Jusman; Nasrullah, Nasrullah; Sukmawati, Sukmawati
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 4 (2025): November 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i4.5223

Abstract

This study aims to assess how effective the implementation of digital-based public service applications is in the context of Makassar Smart City and its impact on public satisfaction. Digital services such as Rindu Capil, Smart RT/RW, Service Portal, and Call 112 are designed to improve the efficiency, access, and quality of public services in Makassar City. The method used in this study is qualitative descriptive with data collection techniques through in-depth interviews, observation, and documentation, as well as data analysis following the Miles and Huberman model. The results of the study indicate that the application of digital in public services facilitates access and increases efficiency. However, the effectiveness of its implementation still faces various challenges. Some of the main obstacles include the lack of adequate internet infrastructure, low comfort of using applications by the general public, slow response of institutions to complaints, and lack of socialization and understanding of digital in the community. In addition, it was revealed that there was a difference between what the system promised and the reality of services in the field. Support from the government through training programs, digital education, and the role of RT/RW heads are very important in encouraging the use of applications evenly and sustainably. This study reveals that success in digital transformation in the public service sector is not only determined by the availability of technology, but is also influenced by the readiness of human resources, the speed of institutional response, and cooperation between various levels of government and society. The findings of this study are expected to be the basis for policy recommendations for the Makassar City government in improving the digitalization strategy of public services towards a smarter, more inclusive, and participatory city.
Pelatihan Aplikasi Lontara bagi RT/RW dalam Penguatan Kapasitas Administrasi Publik melalui Pendekatan Sosial-Religius di Kelurahan Biring Romang Kota Makassar Abd Rahman; Andi Ismayana Wahid; Adnan Ma’ruf; Jusman Jusman; Rijal Rijal; A. Ade Rosali Saputra
Jurnal Pengabdian Masyarakat Madani Vol 6 No 1 (2026): Jurnal Pengabdian Masyarakat Madani (JPMM)
Publisher : Sekolah Tinggi Ekonomi Bisnis Syariah Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/jpmm.v6i1.239

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas administrasi publik di tingkat RT dan RW melalui pelatihan penggunaan aplikasi Lontara di Kelurahan Biring Romang, Kota Makassar. Permasalahan yang dihadapi mitra adalah masih dominannya penggunaan sistem administrasi manual yang berdampak pada rendahnya efisiensi dan akurasi pelayanan publik. Metode pelaksanaan menggunakan pendekatan partisipatif, edukatif, dan sosial-religius yang diintegrasikan melalui kegiatan buka puasa dan berbagi. Tahapan kegiatan meliputi persiapan, pelaksanaan pelatihan, serta evaluasi. Pelatihan dilakukan melalui metode ceramah, demonstrasi, dan praktik langsung penggunaan aplikasi. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan keterampilan peserta dalam mengelola administrasi berbasis digital, khususnya dalam pendataan warga dan pelayanan surat-menyurat. Selain itu, pendekatan sosial-religius terbukti efektif dalam meningkatkan partisipasi dan keterlibatan masyarakat. Kegiatan ini menunjukkan bahwa integrasi antara pelatihan teknologi dan pendekatan sosial-kultural dapat menjadi strategi efektif dalam mendukung peningkatan kualitas pelayanan publik di tingkat lokal.
Co-Authors A. Ade Rosali Saputra A. Masse Dadang A. Sahat Abd Rahman Abd. Rahman Abdul Latief Arda Abdul Mahsyar Abdul Mahsyar Abdul Rahman Adnan Ma'ruf Adnan Ma’ruf Amiruddin Amiruddin Andi Ismayana Wahid Andy Sahat Maasi Sigalingging D Rudolf Leiwakabessy D. Rudolf Leiwakabessy Dahyar Daraba Darlin Darlin Darlin Darlin Darlin Delly Mustafa Djamil Hasim Djamil Hasim Djamil Hasim Djamil Hasim Djamil Hasyim Djunaedi Djunaedi Dominggus Rudolf Leiwakabessy Handayani, Sri Hasim, Djamil Hepi Hastuti Hermanu Iriawan Hermanu Iriawan Hermanu Iriawan Hermanu Iriawan Hermawati Mappiwali Iriawan, Hermanu Irwan Irwan Irwan Irwan Irwan Irwan Jusman Jusman Krismiyati Leiwakabessy, D. Rudolf Leiwakabessy, Dominggus Rudolf Maasi Sigalingging Maasi Sigalingging, Andy Sahat Markus Firdinan Semuel Moh Sudi Musdalifah Haz Musdalifah Haz Nasrullah Nasrullah Nasrullah Nasrullah Rani Maswati Rumbekwan, Batseba Salehuddin Salehuddin Samar Samar, Samar Sigalingging, Andy Sigalingging, Andy Sahat Sigalingging, Andy Sahat Maasi Sitti Mukhlisa Kahar Musakkir Sitti Sahara Syamel Sudarmi Sudarmi Sukmawati Suleman, Sukur Sutrimono Sutrimono Syamel, Sitti Sahara Tetty Pangaribuan Utami, Ayu Kurnia Yanes Mirino