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All Journal Jurnal Pemberdayaan Masyarakat Madani (JPMM) Journal of Computer Networks, Architecture and High Performance Computing Jurnal Manajemen Dakwah EDUCATOR : Jurnal Inovasi Tenaga Pendidik dan Kependidikan Asian Journal of Applied Education Jurnal Mahasiswa Entrepreneur Social Engagement: Jurnal Pengabdian Kepada Masyarakat GLOBAL: Jurnal Lentera BITEP Neraca Manajemen, Akuntansi, dan Ekonomi Cendikia Pendidikan Liberosis: Jurnal Psikologi dan Bimbingan Konseling JURNAL RUMPUN MANAJEMEN DAN EKONOMI JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Jurnal Ekonomi dan Bisnis Jurnal Pengabdian dan Pemberdayaan Masyarakat (ABDI DAYA KU)
Utari, Eka Dewi
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Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Veterinary Other

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Evaluation of the Quality of Academic Information Services on the FEB UNJ Website Based on the WebQual and EUCS Models Utari, Eka Dewi; Atmadja, Ferry Setyadi; Nida, Ria Rahma; Rabbaniyah, Lathiefah; Ayyun, Dinda Ramadhani Qurrota
Journal of Computer Networks, Architecture and High Performance Computing Vol. 7 No. 3 (2025): Articles Research July 2025
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/cnahpc.v7i3.6559

Abstract

This study aims to evaluate the quality of academic information services provided through the website of the Faculty of Economics and Business, State University of Jakarta (www.feb.unj.ac.id). The research approach used was quantitative descriptive using the WebQual 4.0 model which was modified through the addition of the Eas of Use variable from the End User Computing Satisfaction (EUCS) model. A total of 124 respondents consisting of students and lecturers were involved in this study through the distribution of questionnaires. Data were analyzed using multiple linear regression with the help of SPSS. The results showed that the variables Information Quality and Interaction Quality had a significant influence on user satisfaction, while Usability and Content did not show a statistically significant partial effect. However, simultaneously, the four variables contributed 70.8% to user satisfaction. This study emphasizes the importance of accuracy, trust, and ease of access as the main factors in supporting user satisfaction with website-based academic information services. This research contributes to the development of academic information systems by offering a comprehensive evaluation framework that integrates the WebQual and EUCS models, while also emphasizing the critical roles of information accuracy, user interaction, and ease of access in enhancing user satisfaction thus providing a practical reference for improving the quality of academic websites in higher education institutions in Indonesia.
Co-Authors Adelia, Divania Risqi Ahmad, Daffa Syuja Ayyun, Dinda Ramadhani Qurrota Christian Wiradendi Wolor Fathin, Anisyah Fazira, Nadia Nur Febriyanti, Ayunda Herliana, Mavalda Junaedy, Muhamad Lathiefah Rabbaniyah Marsofiyati Marsofiyati Marsofiyati, Marsofiyati Mayang Riyantie Mayang Riyantie, Mayang Mulalinda, Ananda Yosefa Nauli Muthya Nida, Ria Rahma Nur Azizah Pramudya, Alfonsus Liguori Prayogi, Dea Fitriani Rumahorbo, Graciela Magdalena Shandy Aditya Sibarani, Yiska Paderina Silitonga, Cindy Aulia Sri Lestari Suhendry, Bayu Widarum, Chaerunisha Aila Zahra, Siti Fatimah