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Journal : E-JRM

PENGARUH KUALITAS PELAYANAN DAN CITRA MEREK TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi kasus pada pelanggan Celcius cabang kota Malang) Alfi Nur Mufida; M. Hufron; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol 09 No. 12 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis study aims to determine the effect of service quality and brand image on loyalty with customer satisfaction as an intervening variable in customers centigrade Malang City. The population uses Celsius consumers who have bought Celsius products, which are known to be 502 people. Determination of the research sample using accidental sampling technique that has been calculated using the Slovin formula totaling 84 respondents. The analysis uses path analysis. The results of this study indicate that service quality has a direct effect on customer satisfaction, brand image has a direct effect on customer satisfaction, service quality has a direct effect on loyalty, brand image has a direct effect on loyalty, customer satisfaction has a direct effect on loyalty, service quality has a direct effect on loyalty. Indirectly towards loyalty with customer satisfaction as an intervening variable and brand image indirectly influences loyalty with customer satisfaction as an intervening variable on Celcius customers in Malang. It can be concluded that service quality and brand image have a direct effect on loyalty. Meanwhile, service quality and brand image have an indirect effect on loyalty with customer satisfaction as an intervening variable. Keywords: Service Quality, Brand Image, Customer Satisfaction, Loyalty
Pengaruh Persepsi Kemudahan Penggunaan, Efektivitas Dan Risiko Terhadap Minat Bertransaksi Menggunakan Aplikasi Brimo Di Bank Bri Cabang Martadinata Malang Tahun 2016- 2022 Nindya Cahyaningrum; Jeni Susyanti; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract Behavior is carried out based on someone's desire, which makes someone interested in doing it. During the transaction process, to measure a person's level of interest in performing certain behaviors, the transaction is part of the interest in the transaction that will be carried out. In this study, interest in use is influenced by several factors, namely effectiveness and risk, as well as perceptions of convenience for users. This study aims to determine how users influenced perceived ease of use, the risk, and the effectiveness of interest in using financial technology (fintech), which is measured partially and simultaneously. Explanatory or explanatory research is the type of research in this study, conducted in January 2021-2022 with a total sample of 110 BRI Bank customers. Multiple linear regression analysis is the data analysis used in this study. The results of the research in this study are: 1) There is a simultaneous influence on perceptions of ease of use on interest, 2) There is a positive and significant influence on interest and perception of ease of use, 3) There is a positive and significant influence on effectiveness and interest, 4) There is a positive and significant effect on risk on interest. Keywords : Effectiveness, Risk, Interest, Perception of Ease, Fintech 
Pengaruh Kepemimpinan Manajerial, Kepemilikan Institusional, Dan Return On Asset Terhadap Nilai Perusahaan (Studi pada Perusahaan Makanan & Minuman yang Terdaftar di Bursa Efek Indonesia Tahun 2017-2019 ) Nurmala Yunita; Muhammad Agus Salim; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 06 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to analyze the effect of managerial ownership, institutional ownership, and return on asset on the value of the company in food & beverage companies listed on the IDX in 2017 to 2019 using a quantitative approach method.. The population used is food & beverage sector companies listed on the Indonesia Stock Exchange for the period 2017 to 2019 totaling 20 companies. While the sample used in this study used purposive sampling so that based on predetermined criteria, 10 companies were selected as research samples. The analysis used is multiple linear regression. Through this study it can be concluded that managerial ownership ,institutional ownership and return on asset have a significant effect on the value of the company..Keywords: Managerial Ownership, Institutional Ownership, Return On Asset, and the value of the Company
Pengaruh Gaya Kepemimpinan Transformasional, Kualitas Kehidupan Kerja Dan Motivasi Kerja Terhadap Kinerja (Studi Kasus Di Polres Batu) Aulia Sukma Rachmawati; Budi Wahono; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 01 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study was conducted to determine the effect of transformational leadership style, quality of work life and work motivation on  performance (a case study on employees at the Batu Police). This research uses explanatory research and quantitative approach. The sample in this study included 75 respondent at the Batu PoliceTo solve the problem in this research, using validity test, reliability test, normality test, multiple linear regression test, multicollinearity test, heteroscedasticity test, classic assumption test. This study uses multiple linear regression analysis with the help of SPSS 20. The results of this study are simultaneously the variable Effect of Transformational Leadership Style, Quality of Work Life and Work Motivation on Employee Performance at the Batu Police, the variable Transformational Leadership Style partially has a positive and significant effect on employee performance in Batu Police, the variable of Quality of Work Life partially has a positive and significant effect on Performance at the Batu Police, the variable of Work Motivation partially has a positive and significant effect on Performance at the Batu Police Keywords: Performance, Transformational Leadership Style, Quality of Work Life, Work Motivation
Pengaruh Kepemilikan Instiusional, Kepemilikan Manajerial, Return On Assets (ROA) Dan Ukuran Perusahaan Terhadap Pengungkapan Corporate Social Responsibility (CSR) (Studi pada perusahaan manufaktur sub sektor property & real estate yang terdaftar di Bursa Efek Indonesia Tahun 2017-2019) Nanda Sasqia Zahro; Achmad Agus Prioyono; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 11 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to determine the impact of Institutional Ownership, Managerial Ownership, ROA and Company Size on CSR disclosure in Property & Real Estate manufacturing sub-sector companies listed on the IDX in 2017-2019. The data analysis method used multiple linear regression analysis. The population of this study is the property & real estate manufacturing sub-sector companies listed on the IDX in 2017-2019, which are 65 companies. In this study, the sample selection used purposive sampling technique, in order to obtain 14 companies that matched the criteria in the property & real estate manufacturing sub-sector companies. The results of this study indicate that simultaneously institutional ownership, managerial ownership, return on assets (ROA) and firm size have no effect on CSR disclosure. Partially shows that (1) Institutional Ownership has a positive and insignificant effect on CSR disclosure, (2) Managerial Ownership has a negative and insignificant effect on CSR disclosure, (3) Return on Assets (ROA) has a negative and insignificant effect on CSR disclosure, (4) Firm size has a positive and insignificant effect on CSR disclosure. Keywords: Institutional Ownership, Managerial Ownership, Return On Assets (ROA), Company Size, Corporate Social Responsibility (CSR).
Analisis Perilaku Harga Saham Every Month pada Perusahaan Sektor Perkebunan Sebelum dan Sesudah Peristiwa Kabut Asap pada Tahun 2016-2019 Alma Tika Agustin; Budi Wahono; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to analyze a movement or reaction of share prices and trading volume before and after the haze event in plantation sector companies in 2016-2019. The population in this study are 18 oil palm plantation sector componies listed on the Indonesia Stock Exchange in 2016-2019 and the sample of this study are 7 oil palm companies that have a large of transaction values and active in the movementof stock prices for 4 years. The samples were chosen by using purposive sampling technique which samples were chosen with certain criteria. Data collection method uses secondary data, obtained by documentation by studying and analyzing a historical data of a particular company's stock. Data analysis techniques used in this research are descriptive test, normality test, and t-test. The results of the study stated that in 2016-2019 there were no significant differences in abnormal return and trading volume activity (TVA) before and after the haze event in plantation sector companies.Keywords: Abnormal Return and Trading Volume Activity (TVA)
Pengaruh Rasio Likuiditas, Financial Leverage, Operating Capacity, dan Sales Growth Terhadap Financial Distress (Studi Empiris Perusahaan Farmasi Yang Terdaftar di BEI Ilham Febriansyah; Budi Wahono; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract Every company was founded with the aim of obtaining the greatest profit. But along the way, each company will be different. There will be a phase of increasing or decreasing the company's financial condition. As a result, it is necessary to predict the possibility of financial distress in the company using the analysis of this research. This analysis will greatly affect the company in taking future steps. This study was conducted to knowing the effect of liquidity ratios, financial leverage, operating capacity, and sales growth on financial distress. This analysis looked at pharmaceutical companies that were on the IDX from 2016 to 2019. This research using purposive sampling method as the sampling technique with a sample of nine companies. Data were taken from the IDX website using documentation techniques. Data were analyzed by using multiple linear regression. The results of the analysis of this study state that the ratio of liquidity, financial leverage, and operating capacity affects financial distress, while sales growth does not affect financial distress. Keywords : Liquidity Ratio, Financial Leverage, Operating Capacity, Sales Growth, Financial Distress
Pengaruh Modal terhadap Profitabilitas Peternakan Ayam Pejantan Ahmad Muhayan Arif; Jeni Susyanti; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 20 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The aim of this study to find out the effect of owner’s equity and foreign equity on the income of micro, small and medium enterprises at Desa Candirengo, Kecamatan Singosari, Malang. The population of this study were rooster breeders in Desa Singosari totally 31 breeders and with a sample totally 15 breeders. The research was quantitative research using secondary data to collect the data, namely the financial report of the breeders. The financial report used are six times on harvests and in one harvest for two months. The data analysis method in this study used the normality test and the classical assumption test. The results of this study indicate that intern equality and extern equality have a positive influence on the income of micro, small and medium enterprises at Desa Candirengo, Kecamatan Singosari, Malang. Keyword: Owner’s Equality, Foreign Equality, profitabilty.
Pengaruh Moral Pajak, Sanksi Perpajakan, Dan Biaya Kepatuhan Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi Pada Pelaku Ekonomi Kreatif Sub-Sektor Fashion Malang Raya Nurul Qomariah; Jeni Susyanti; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 12 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThe purpose of this study was to determine the effect of tax morale, tax sanctions and tax compliance costs on individual taxpayer compliance with creative economy actors in the fashion sub-sector of Malang raya city. Determination of the sample in this study using purposive sampling technique, so that the number of samples can be determined as many as 70 respondents who fit the criteria. The analytical tool used in this research is multiple linear regression analysis. The results showed that tax morale, tax sanctions and tax compliance costs simultaneously had a significant effect on individual taxpayer compliance with creative economy actors in the fashion sub-sector of Malang raya city. The variables of tax morale, tax sanctions and tax compliance costs have a significant and positive effect on individual taxpayer compliance with creative economy actors in the fashion sub-sector of Malang Raya City. Keywords: Creative Economy Actors in Malang raya city Fashion Sub-Sector, Tax Morale, Tax Sanctions and Tax Compliance costs, Taxpayer Compliance.
Pengaruh Perubahan Arus Kas Dan Laba Akuntansi Terhadap Return Saham Pada Perusahaan LQ-45 Yang Terdaftar Di BEI Tahun 2017-2019 Nur Faidah; M. Agus Salim; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol 09 No. 12 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTARCTThis study aims to determine the effect of changes in operating cash flow and accounting profit partially and simultaneously on stock returns in LQ-45 companies listed on the stock exchange in 2071-2019. The method used is purposive sampling with a population of 45 companies and the sample used is 15 company data. Data analysis uses multiple linear regression. The result of this study indicate that partally operating cash flow has a positive and not significant effect on stock return on LQ-45 companies on the Stock Exchange in 2017-2019 and accounting profit have a positive and not significant effect on Stock Exchange in 20117-2019. Keywords : Operating Cash Flow, Accounting Profit And Stock Return
Co-Authors Abdillah, Achmad Fikri Abil Abdul Qodir Djaelani Achmad Agus Prioyono Achmad Agus Priyono Afi Racmat Slamet Agustina, Iin Ahmad Azmil Marrom Ahmad Muhayan Arif Ahmad Rifai Aisyah Wulandari Akbar, M. Ananda Fajar Akhmad Azhar Khurri Aldrian Saputra Aleria Irma Hatneny Alfi Nur Mufida Alfin Aulia Rahman Alma Tika Agustin Amalyani, Meifiana Andi Normala Dewi Andi Normaladewi Aprilia Dyah Wulandari Ari Kartiko, Ari Assagaf, Nurul Syifa Aulia Sukma Rachmawati Bagus Prasetyo Basalamah, Muhammad Ridwan Bellanti, Silvan Brian Inggrid Alvandy Budi Wahono Chamid Alif, A’an Abdul Citra Damayani Prayogiyanto Citra Nurul Hidayati Deni Irfa Yanti Dimas, Moh Fahrezi Djaelani, Abdul Qodir Fajjar Mustofa Fasahri, Nuril Ramadhan Fa’jiah, Cholifatul Febryansyah, Dany Ferlian Ramadhan Gilang Romadhon Hadi Sunaryo Hariri, Hariri Hariri, Hariri Hatneny, Aleria Irma Hendri Kurniawan, Hendri Iin Cahyaningsih Ilham Febriansyah Isma, Viona Aulia Isnaini Firdayanti Ita Athia Izza, Nikmatul Jeni Susyanti Jumani Jumani Kartika Rose Rachmadi Ketut Tirtayasa M. Agus Salim M. Agus Salim Al Fathoni M. Hufron Mahardani, Ahmad Subhan Mahardani, Ahmad Subhan Malinda, Elsa Masriyani Masriyani Mas’udah, Nia Arifiana Maulana, Muhammad Naufal Aulia Mawardi, Muhammad Cholid Moh. Fathur Rozi Moh. Fathur Rozi MUHAMMAD AGUS SALIM Muhammad Fadil Muhammad Muslihul Hadi N. Rachma nanang tri haryoko Nanda Sasqia Zahro Niken Cahyani Agungtya Nindya Cahyaningrum Novitasari Novitasari Nur Diana Khalidah Nur Faidah Nur Fatimah Nur Halimatus Sa’diyah Nur Hidayati Nur Hidayati Nuratul Amaliah Nurhidayah Nurhidayah Nurmala Yunita Nurul Qomariah Priyambudi, Arif Putri Ekawati Ratma Ana Tasya Reza Audia W.A Rizal, Syarif Ali Rois Arifin Ronny Malavia Mardani Ronny Malavia Mardani Safira, Annisa Ayu Safrillia, Dea Sanjaya, Anggun Sri Tyas Listia Sujarwo, Revi Moury Putri Taufiqulhakum, M Fadhila Ubaydillah, Awaluddin Ulya, Arifah Izzatul Vachriyanti, Asma’ul Noer Vika Septirini Wahyuningtyas, Novianur Widarko, Agus Windy Tri Yuniar Wulan, Aisyah Dwi Fajar Yasmin, Raisya A Yulianti, Nur Afni Zuhri, Haszaghi Ramadhan