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Adoption of Digital Technology and Sales Performance Improvement among Indonesian SMEs: A Mixed-Methods Analysis Naibaho, Ronald; Effiyaldi, Effiyaldi; Nurhadi, Nurhadi; Suratno, Eddy; Pasaribu, Johni Paul Karolus
Quantitative Economics and Management Studies Vol. 6 No. 2 (2025)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems3890

Abstract

This research aims to analyze the impact of digital technology adoption and digital literacy on improving the sales performance of MSMEs in Indonesia, with customer satisfaction as a mediating variable. A quantitative approach was used with the path analysis method on 200 MSME actors from four different provinces. Data were collected through closed questionnaires and analyzed using SmartPLS. The results of the study show that both digital technology adoption and digital literacy have a positive and significant effect on customer satisfaction. Customer satisfaction was also proven to play a significant mediating role in improving sales performance. The R-square value of 0.607 indicates that the model has a sufficiently high explanatory power for the dependent variable. These findings confirm that the success of MSME digitalization does not only depend on the use of technological tools, but also on the understanding of business actors in managing customer service digitally. The government and stakeholders need to provide strategic interventions through digital literacy training, infrastructure provision, and inclusive sector-based policies. This research provides an empirical contribution to the digital entrepreneurship literature, as well as practical implications for the development of MSMEs in the era of digital economic transformation. Further research is recommended to add variables such as customer loyalty and operational efficiency to the model, and to apply a longitudinal approach to observe the long-term impact of digital technology adoption.
Strategi Peningkatan Loyalitas Pelanggan Shopee di Kota Jambi: Evaluasi Harga, Promosi, dan Kepuasan Hassandi, Irfan; Effiyaldi, Effiyaldi; Pebriyanto, Feri; Hidayat, Teguh
Portofolio: Jurnal Ekonomi, Bisnis, Manajemen, dan Akuntansi Vol 22 No 1 (2025): Portofolio: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/portofolio.v22i1.768

Abstract

This study aims to find out how much influence price; promotion and satisfaction have on customer loyalty of e-commerce shopee in Jambi city. The method used in conducting the analysis is a quantitative approach. The object of this study is customers who have made transactions through e-commerce shopee in Jambi city. The number of samples to be used is 100 respondents. The results of the observation illustrate that price has a significant and positive impact on increasing customer loyalty with a significance value of 0.041. Promotion has a significant and positive impact on increasing customer loyalty with a significance value of 0.022. Satisfaction also has a significant and positive impact on increasing customer loyalty with a significance value of 0.000. In addition, price, promotion and customer satisfaction simultaneously have a significant and positive impact on increasing customer loyalty with a significance value of 0.000.
How Is The National Banking Marketing Strategy Based On Technology syafril, syafril; Effiyaldi, Effiyaldi; Selvanus, Selvanus; Wahyudi, Wahyudi
Jurnal Manajemen Riset Inovasi Vol. 2 No. 3 (2024): Juli : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v2i3.3066

Abstract

This research explains a phenomenon of how national banking marketing strategies are technology-based. This research uses an exploratory qualitative method with a literature study approach which tries to produce information and knowledge in a field that was previously under-researched. The research results show that national banking marketing strategies developed in accordance with advances in technology during that time. Current technological developments have brought about fundamental changes in national banking, such as the presence of branchless banking and digital banking based on internet technology. The next development will change banking marketing strategies starting the marketing 5.0 era based on humanity and technology. It is hoped that the results of this research will be useful for the world of banking and science in the future.
Improving the Quality of Human Resources and the Welfare of Lecturers through Lecturer Certification : (A Literature Study and Direct Participation Observation) Effiyaldi Effiyaldi; Syafril Syafril; Andi Makkulawu Panyiwi Kessi
Brilliant International Journal Of Management And Tourism Vol. 5 No. 2 (2025): June : Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v5i2.4410

Abstract

This study aims to elaborate on improving the quality of human resources and the welfare of lecturers through a lecturer certification program. Lecturer certification is also very useful for the government in setting standards for lecturer qualifications in developing the Tri Dharma of Higher Education, namely Teaching, Research and Community Service. To achieve the goal of improving the quality of lecturers and improving the welfare of lecturers, lecturer certification is one of the most important ways in the higher education system in Indonesia. This study is an exploratory descriptive study with a Library study method and direct observation of the research problem. The results of the study indicate that lecturer certification allowances have a positive impact on improving the quality of lecturers and also improving the welfare of lecturers in increasing income for lecturers' living needs. It is hoped that this study can be a useful source of information for the government, the general public and other researchers in the future.