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Harliantara Harliantara
Dr. Soetomo University
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Role Of Management To Communicate The Excellent Hospitality For Hotel Business Kencana Herdianto Eling Asmara; Yenni, Yenni; Harliantara, Harliantara; Rosalia Erta Prawesti; Zulaikha, Zulaikha
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study delves into the important role of management in effectively communicating exceptional hospitality within the hotel industry. The introduction emphasizes the significance of effective communication in achieving high levels of client satisfaction and loyalty in the highly competitive hospitality industry. The study of literature provides a thorough assessment of recent research on staff involvement, customer experience, and management communication strategies. It emphasizes the need for further research and suggests potential opportunities for more comprehensive studies. The methodology section provides a comprehensive approach to data collection, incorporating qualitative interviews with hotel management, employees, and guests. The results indicate that effective, coherent, and compassionate communication of leadership has a positive impact on the quality of service, employee motivation, and customer happiness. Based on the study, the development of a strong corporate culture and the provision of exceptional hospitality rely on the implementation of effective communication strategies. It offers hotel managers practical guidance on establishing effective channels of communication.
Analisis Persepsi Masyarakat terhadap Program "Si Mas Ganteng" dan Dampaknya terhadap Citra Kepemimpinan Bupati Tuban Setiawan, Dadang Budi; Harliantara, Harliantara; Nur’annafi, Nur’annafi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1939

Abstract

Penelitian ini mengkaji persepsi masyarakat Kabupaten Tuban terhadap program transportasi publik “Si Mas Ganteng” (Transportasi Masyarakat Tuban yang Elegan, Aman, Nyaman, dan Terintegrasi) dan implikasinya terhadap citra kepemimpinan Bupati Tuban. Berawal dari layanan bus sekolah gratis, program ini bertransformasi menjadi inisiatif transportasi umum inovatif yang dilengkapi teknologi modern. Tujuan penelitian ini adalah untuk menganalisis persepsi publik terhadap implementasi program, mengidentifikasi faktor-faktor yang membentuk persepsi tersebut, dan mengevaluasi dampaknya pada citra kepemimpinan daerah. Dengan menggunakan pendekatan kualitatif berdesain studi kasus deskriptif, data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Analisis data dilakukan menggunakan model interaktif Miles & Huberman yang divalidasi dengan triangulasi sumber. Hasil penelitian menunjukkan bahwa program Si Mas Ganteng secara signifikan membentuk persepsi positif, yang pada gilirannya membangun citra Bupati sebagai pemimpin yang inovatif, peduli, dan visioner. Manfaat yang dirasakan masyarakat, seperti efisiensi biaya, keamanan berbasis GPS, dan kenyamanan, menjadi pendorong utama persepsi positif. Namun, penelitian ini juga mengidentifikasi adanya dilema sosial berupa resistensi dari para sopir angkutan konvensional yang merasa terancam secara ekonomi. Secara teoritis, temuan ini memperkaya kajian komunikasi politik lokal dengan mengaitkan teori agenda-setting, framing, dan reputasi kepemimpinan dalam konteks kebijakan publik. Secara praktis, penelitian ini merekomendasikan bahwa inovasi layanan publik harus diimbangi dengan strategi komunikasi partisipatif dan mitigasi dampak sosial untuk menjamin keberlanjutan dan legitimasi kebijakan.
Komunikasi pemasaran terpadu dan warisan merek: Pendekatan strategis untuk meningkatkan minat kunjungan museum di Indonesia Paulus Hermien Sarjana; Harliantara Harliantara; Nur Annafi Farni Syam Maella
Jurnal Manajemen Maranatha Vol 24 No 2 (2025): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v24i2.10727

Abstract

This study tests the integrated marketing communication (IMC) strategy on visit intention in Indonesia. This study also aims to test the effect of IMC on brand heritage and the mediation effect of brand heritage on IMC and interest in visiting museums. The sample in this study was 240 respondents. Data was collected by distributing questionnaires online via Google Forms and processed using the SEM model with AMOS software. The results of the study showed that IMC had a positive effect on the intention to visit museums. Effective IMC (including advertising, direct promotion, direct marketing, public relations, WOM, events and experiences, and interactive marketing) can increase the intention to visit museums in Indonesia. In addition, the study's results prove the positive effect of IMC on brand heritage and the effect of brand heritage on interest in visiting museums. This study also found that brand heritage can mediate IMC and interest in visiting museums. The results of this study are expected to help museum owners and managers have the right and effective IMC strategy to increase tourist interest in visiting museums. The right IMC strategy will also increase brand heritage and interest in visiting museums.
Voice Of Indonesia And Sense Of Belonging In Media: A Content Analysis Daniel Susilo; Harliantara Harliantara
Jurnal Indonesia Sosial Teknologi Vol. 4 No. 8 (2023): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v4i8.668

Abstract

VOI (Voice of Indonesia) is a professional media in their respective field, that exists and works for Indonesian development. Their content is dominated by cultural promotion and tourism but it’s not delivered subtly. This paper would asses the sense of belonging on VOI broadcast by RRI as an English worldwide broadcast. Content analysis by Krippendorf was used as a methodology to assess the Instagram post by VOI. As a result, VOI can’t be like VICE, subtly presenting information and their dynamic of phrases. This alarms Indonesia to stand out more in international affairs; therefore Indonesia won’t be seen as a country with empty offer.
Rediscovering Relevance: The Key Role of Websites in Maintaining Radio Station Popularity Harliantara, Harliantara
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.1959

Abstract

In the age of algorithmic hegemony, traditional radio must contend with competition from music streaming services and independent podcasts. To survive and remain relevant, radio must conduct digital transformation by surfing on the wave of the Internet, and websites serve as the “anchor.” This study examines the extent to which websites promote and sustain radio stations. It focuses on three metropolitan stations in Indonesia: Sonora FM Jakarta, PRFM Bandung, and Suara Surabaya. Using a qualitative case study approach, data were collected with in-depth interviews with station managers, digital ethnography in a professional forum (FDR Indonesia), and content analysis of the stations’ digital properties. The study found that the website is not merely an option but a required “digital face” that enables a supportive symbiosis across platforms. By adding streaming radio, news archives, and podcasts on demand, stations turn passive audience members into active interactors. In conclusion, a radio station can best maintain its public and brand image by providing nonlinear material and hypermedia experience through a robust website
Komunikasi Terapeutik Pendampingan Penanganan Kasus Kekerasan Seksual Berbasis Gender: Studi Kasus Lembaga Women’s Crisis Center Jombang Siti Mufaridho; Harliantara; Nur'annafi Farni Syam Maella
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 9 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i9.9189

Abstract

The main focus of this study is to examine the dynamics of therapeutic communication within the process of assisting survivors of gender-based sexual violence at the Women’s Crisis Center (WCC) Jombang. Employing a qualitative approach with a case study method and a constructivist paradigm, data were collected through in-depth interviews with five counselors, two survivors, and two parents of survivors. The findings reveal that the therapeutic communication applied consists of four stages: preparation, introduction, accompaniment, and final stage (termination). The preparation stage involves introducing the institution, mapping the case, and adjusting communication strategies based on the referral source. WCC divides its case assistance services into two types: Hotline (the institution’s official social media platform),Direct Visit (when survivors or families visit the office directly) and Outreach (proactive case outreach). During the introduction stage, counselors build trust through empathetic approaches and communication tailored to the survivor's age and psychological condition. The accompaniment stage is carried out continuously through both face-to-face counseling and digital communication such as WhatsApp, providing emotional, social, and instrumental support. Counselors and clients form a partnership to achieve mutually agreed-upon goals. The final stage includes monitoring and evaluating the survivor’s psychosocial transition toward independence. The therapeutic communication techniques used by counselors include verbal, non-verbal, and recreational or relaxation approaches. Challenges identified in the process include survivor resistance, unsupportive family conditions, and difficulties in initiating communication. Nonetheless, counselors are able to flexibly and empathetically adapt their approaches while maintaining strict confidentiality. This study underscores the importance of professional therapeutic communication with a strong orientation toward the recovery and empowerment of survivors of sexual violence.
Managemen Komunikasi Krisis pada Penurunan Harga Tiket OTS Festival Musik Asian Sound Syndicate Vol 2 2023 Indah Mutiara Nurjana; Nur’annafi Farni Syam Maella; Harliantara
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 7 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i7.9281

Abstract

The numerous complaints, both directly and on Asian Sound Syndicate's social media, have called into question the reputation of the event organizer, Stellar Event. The purpose of this study is to determine the strategic process of crisis communication management implemented by Stellar Event in dealing with the crisis. This process was carried out to understand the problem of how to identify the crisis, analyze the crisis, and find strategies for unraveling the crisis that occurred due to the decision of Stellar Event to reduce OTS ticket prices for the Asian Sound Syndicate Vol 2 2023 music festival. The research method used in this study is descriptive qualitative research. Data collection was carried out through in-depth interviews with the Project Manager, Head of Creative, and Head of Ticketing System & Ground Handling System. The results of the study indicate that in maintaining the good name and reputation of Stellar Event, they implemented an adaptive strategy in accordance with crisis management theory. This strategy was carried out through compromise and negotiation with ticket buyers, by upgrading class tickets, providing popcorn snacks, and ushering ticket buyers who protested, so that buyers received profitable privileges. In implementing this strategy, Stellar Events used the crisis as an opportunity to evaluate preparations for the second day of the music festival and anticipate if a similar crisis occurs.
Kolaborasi Komunikasi dalam Mempertahankan Citra pada Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau Resty Amalia; Harliantara; Welly Wirman; Muhammad Firdaus
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 10 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i10.9359

Abstract

Good communication and teamwork are crucial to a hospital’s reputation. This study examines how communication and teamwork affect the image of Arifin Achmad Regional General Hospital in Riau, Indonesia. The method used was qualitative research with a case study approach, gathering data through interviews and hospital observations to understand the influence of communication on public perception using thematic data analysis. This study applies theories of image management, roles and strategies of communication, and image theory. This study also discusses teamwork methods to assess their effectiveness. Issues such as doctor-patient communication, communication management, and technological problems that hinder teamwork were also considered. This study highlights public perceptions of hospital management in the context of team communication collaboration. Recommendations for hospital management include improving services, enhancing performance, and providing team service training to boost the hospital’s image. This study helps us understand the impact of communication and teamwork on the hospital’s image and offers insights for hospital administrators, as well as for future research.
Media Management of Gontor Television Mochamad Abdul Aziz Fajruddluha*; Harliantara Harliantara; Nur’annafi Farni Syam Maella
Riwayat: Educational Journal of History and Humanities Vol 7, No 3 (2024): July, Educational and Social Issue
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i3.40534

Abstract

The development of the digital era is currently very intense, accompanied by the progress and rapid changes in the increasingly fast internet. According to the We Are Social report, the number of internet users in Indonesia has reached 213 million people as of January 2023. This number is equivalent to 77% of Indonesia's total population of 276.4 million people at the beginning of this year. The number of internet users in the country rose 5.44% compared to the previous year. This shift to fast internet has resulted in terrestrial television slowly starting to change into digital television. Looking at the data above, the increase in internet users is also caused by the millennial generation accessing all online-based content, namely social media which is currently viral. The aim of this research is to review how the big effect of social media can spread to the massive dissemination of information about the Pondok Modern Darussalam Gontor Islamic boarding school through Gontor television media management in terms of its system, structure and technical aspects. The method in this research uses descriptive qualitative with interview and observation data collection techniques. The research results show that Gontor television already has a strong and good crew foundation but is not yet professionally qualified. This also influences the operation of integrated systems and techniques between Gontor television centers and branches which have approximately 21 points throughout Indonesia.
Critical discourse analysis of ‘Peringatan Darurat Garuda Biru’ in digital political communications Putra, Dedi Kurnia Syah; Harliantara; Damayanti, Alina Maritsa; Li, Hao
Jurnal Studi Komunikasi Vol. 9 No. 3 (2025)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v9i3.10809

Abstract

The development of digital technology has changed the landscape of political communication, especially through social media, which has now become the main arena for narrative battles and political meaning production. This study analyses the cyber politics strategy in the ‘Garuda Biru Emergency Warning’ content uploaded by the Instagram account @narasi.tv, as a form of symbolic criticism of the democratic situation in Indonesia. Using a qualitative approach with a critical paradigm, this study applies Teun A. van Dijk's Critical Discourse Analysis combined with classical propaganda theory and digital political communication theory. Data was obtained through the documentation of visual and textual content. This study seeks to answer three main questions: (1) How are political propaganda strategies constructed in the “Peringatan Darurat Garuda Biru” content through visual symbols, diction, and narrative? (2) How does this content shape public opinion and position the media as an actor resisting elite domination? (3) To what extent does social media enable a shift in the production of political discourse from the state to independent media and digital influencers? The results of the study indicate that digital propaganda in this content is constructed through a combination of visual symbols (blue Garuda), authoritative diction (emergency warning), and aesthetic narratives that evoke public emotion. This strategy shapes opinion through affective resonance and demonstrates a shift in symbolic power from the state to independent media and digital actors. This research confirms that social media is not merely a communication tool, but also an arena for ideological contestation and discourse production in contemporary democracy
Co-Authors Abror, Dhimam AHMADI Angger Maulana Putra Anurag Hazarika Azka Mohammad Bahar Öztürk Bahar Öztürk Candra Gunawan, Ardalina Luvitasari Chen, Lu Hui Damayanti, Alina Maritsa Damayanti, Tarisa Alfira Daniel Susilo Daniel Susilo Dedi Kurnia Syah Putra Dedy Istanto Denny Jan Sompie Dian Wardiana Sjuchro Didik Setiyawan Didik Sugeng Didik Sugeng Widiarto Eli Susanti Erni Ayu Jusnita Farida Farida Farida Gumilar, Ade Gutomo, Tomy Cahyo Harlita Nindhasari Husni Mubarok I Made Sutika Ikram Noor Kautsar Indah Mutiara Nurjana Iwan Joko Prasetyo Iwan Joko Prasetyo Junaedi, Ari Jusnita, Erni Ayu Kencana Herdianto Eling Asmara Li, Hao Maella, Nur’annafi Farni Syam Maharani, Ananda Mochamad Abdul Aziz Fajruddluha* Muhammad Firdaus Nindhasari, Harlita Norhusin, David Nurnannafi Farni Syam Maella Nur’annafi Farni Syam Maella Nur’annafi Farni Syam Maella Nur’annafi, Nur’annafi Paulus Hermien Sarjana Prasetyo, Iwan Joko Prayudha, Harlino Nandha Redhiansyah Indra Pramana Redi Panuju Redi Panuju Redi Panuju, Redi Resty Amalia Ridho Karim Amrullah Risma Erina A'ini Rosalia Erta Prawesti Rutambuka, Theogene Samikshya Madhukullya Sarjana, Paulus Setiawan, Dadang Budi Siska Armawati Sufa Siska Armawati Sufa Siska Armawati Sufa Siti Mufaridho Slow, Ahmadi Sompie, Denny Jan SRI ASTUTIK Sutika, I Made Syam Maella, Nur’annafi Farni Tiara, Pika Tony S Soekrani Wahyuanto, Eko Welly Wirman Wipi Evellyn Adea Pramesti Yasmin Nurul Fadilah Yenni . YENNY YENNY Yohanes Jefrinus Bessy Yulia Emidari Yuni Elmina Zulaikha Zulaikha Zulaikha Zulaikha Zulaikha Zulfikri Agusta Fahruddin