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Harliantara Harliantara
Dr. Soetomo University
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Communication Managerial Skill For Business Communication On Employee Relations Studies Yohanes Jefrinus Bessy; Yenny, Yenny; Harliantara, Harliantara; Nur’annafi Farni Syam Maella; Zulaikha, Zulaikha
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

Throughout numerous historical periods, our comprehension of managerial abilities has expanded significantly. In the past, industrial management has primarily concentrated on the maximization of revenue and the resolution of crises, occasionally neglecting the importance of prioritizing the efficacy of human resources within a corporation.Age-based discrimination in the professional sphere in contemporary Indonesia underscores the ongoing challenges of effectively demonstrating managerial skills. Consequently, the persistence of this pattern may still be observed.  This research explores the vital need of good communication abilities for managers in enhancing employee interactions, especially in the Indonesian corporate context. By conducting an extensive analysis of the literature, we have discovered the profound influence that managerial communication has on employee engagement, satisfaction, and the overall efficiency of an organization. Our research highlights the importance of changing managerial practices to focus on effective communication, which will create a more inclusive and productive work environment.
Role Of Management To Communicate The Excellent Hospitality For Hotel Business Kencana Herdianto Eling Asmara; Yenni, Yenni; Harliantara, Harliantara; Rosalia Erta Prawesti; Zulaikha, Zulaikha
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This study delves into the important role of management in effectively communicating exceptional hospitality within the hotel industry. The introduction emphasizes the significance of effective communication in achieving high levels of client satisfaction and loyalty in the highly competitive hospitality industry. The study of literature provides a thorough assessment of recent research on staff involvement, customer experience, and management communication strategies. It emphasizes the need for further research and suggests potential opportunities for more comprehensive studies. The methodology section provides a comprehensive approach to data collection, incorporating qualitative interviews with hotel management, employees, and guests. The results indicate that effective, coherent, and compassionate communication of leadership has a positive impact on the quality of service, employee motivation, and customer happiness. Based on the study, the development of a strong corporate culture and the provision of exceptional hospitality rely on the implementation of effective communication strategies. It offers hotel managers practical guidance on establishing effective channels of communication.
Analisis Persepsi Masyarakat terhadap Program "Si Mas Ganteng" dan Dampaknya terhadap Citra Kepemimpinan Bupati Tuban Setiawan, Dadang Budi; Harliantara, Harliantara; Nur’annafi, Nur’annafi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1939

Abstract

Penelitian ini mengkaji persepsi masyarakat Kabupaten Tuban terhadap program transportasi publik “Si Mas Ganteng” (Transportasi Masyarakat Tuban yang Elegan, Aman, Nyaman, dan Terintegrasi) dan implikasinya terhadap citra kepemimpinan Bupati Tuban. Berawal dari layanan bus sekolah gratis, program ini bertransformasi menjadi inisiatif transportasi umum inovatif yang dilengkapi teknologi modern. Tujuan penelitian ini adalah untuk menganalisis persepsi publik terhadap implementasi program, mengidentifikasi faktor-faktor yang membentuk persepsi tersebut, dan mengevaluasi dampaknya pada citra kepemimpinan daerah. Dengan menggunakan pendekatan kualitatif berdesain studi kasus deskriptif, data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Analisis data dilakukan menggunakan model interaktif Miles & Huberman yang divalidasi dengan triangulasi sumber. Hasil penelitian menunjukkan bahwa program Si Mas Ganteng secara signifikan membentuk persepsi positif, yang pada gilirannya membangun citra Bupati sebagai pemimpin yang inovatif, peduli, dan visioner. Manfaat yang dirasakan masyarakat, seperti efisiensi biaya, keamanan berbasis GPS, dan kenyamanan, menjadi pendorong utama persepsi positif. Namun, penelitian ini juga mengidentifikasi adanya dilema sosial berupa resistensi dari para sopir angkutan konvensional yang merasa terancam secara ekonomi. Secara teoritis, temuan ini memperkaya kajian komunikasi politik lokal dengan mengaitkan teori agenda-setting, framing, dan reputasi kepemimpinan dalam konteks kebijakan publik. Secara praktis, penelitian ini merekomendasikan bahwa inovasi layanan publik harus diimbangi dengan strategi komunikasi partisipatif dan mitigasi dampak sosial untuk menjamin keberlanjutan dan legitimasi kebijakan.
Co-Authors Abror, Dhimam AHMADI Angger Maulana Putra Azka Mohammad Candra Gunawan, Ardalina Luvitasari Chen, Lu Hui Damayanti, Tarisa Alfira Daniel Susilo Dedy Istanto Dian Wardiana Sjuchro Didik Setiyawan Didik Sugeng Eli Susanti Erni Ayu Jusnita Fajruddluha*, Mochamad Abdul Aziz Farida Farida Farida Gumilar, Ade Gutomo, Tomy Cahyo Harlita Nindhasari Husni Mubarok Ikram Noor Kautsar Junaedi, Ari Jusnita, Erni Ayu Kencana Herdianto Eling Asmara Maella, Nur’annafi Farni Syam Maharani, Ananda Nindhasari, Harlita Norhusin, David Nurnannafi Farni Syam Maella Nur’annafi Farni Syam Maella Nur’annafi, Nur’annafi Öztürk, Bahar  Prasetyo, Iwan Joko Prayudha, Harlino Nandha Prihatiningsih, Witanti Redhiansyah Indra Pramana Redi Panuju Redi Panuju Redi Panuju, Redi Ridho Karim Amrullah Risma Erina A'ini Rosalia Erta Prawesti Sarjana, Paulus Sarjana, Paulus Hermien Sasongko, Prio Setiawan, Dadang Budi Slow, Ahmadi Sompie, Denny Jan SRI ASTUTIK Sutika, I Made Syam Maella, Nur’annafi Farni Syammaella, Nur'annafi Farni Tiara, Pika Tony S Soekrani Wahyuanto, Eko Yenni Yenni YENNY YENNY Yohanes Jefrinus Bessy Yulia Emidari Zulaikha Zulaikha Zulaikha Zulaikha Zulaikha Zulfikri Agusta Fahruddin