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Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 2355472X     EISSN : 24423149     DOI : http://dx.doi.org/10.25292/j.mtl.v7i2.355
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other
The Journal of Transportation and Logistics Management is published by Trisakti Institute of Transportation and Logictics as a scientific responsibility and the embodiment of “Tri Dharma” of higher education. This journal publishes scientific articles in transportation management and logistics. The journal is issued 3 (three) times a year by ITL Trisakti Research Center and Community Service (P3M). The scope of the article includes: Transport Management Multimodal Transport Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environmental The research is viewed through macro or micro transportation management perspectives from various aspects, such as: operational, production, human resources, marketing, consumer services, finance, and strategic management.
Arjuna Subject : Umum - Umum
Articles 9 Documents
 1 
Search results for , issue "Vol. 10 No. 2 (2023): Juli" : 9 Documents clear
Keunggulan Bersaing dan Loyalitas Pelanggan pada Distribusi Impor Beras Khusus di Indonesia Ayu, Rifana; Rahardjo, Sri; Tantri, Francis; Adi, Erman Noor; Kania, Dinar Dewi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1163

Abstract

Importing the specific rice could only be done by BUMN (Badan Usaha Milik Negara) which in this article represented by PT DFG. The company is still lack of supervision of the customer relationship management implementation due to the absence of the special department and also lack of supervision of distribution. The study used Path Analysis with 35 distributor companies as sample. The purpose of the research is to analyze, directly and indirectly, the variables of customer relationship management and supply chain management on customers’ loyalty of imported specific rice intervened by competitive advantage variables. The results of the study show that the competitive advantage cannot act as an intervening variable and has an indirect effect on customer relationship management of the rice commodity customers’ loyalty. On the other hand, the competitive advantage can act as an intervening variable and has an indirect effect on supply chain management of the specific rice customers’ loyalty. Thus, the changes of the supply chain management implementation in PT DFG can affect customers’ loyalty indirectly through competitive advantage.
Customers Satisfaction of Port Services Hunimua Central Maluku Tanasale, Charlene Cleopatra; Saputro, Soemino Eko; Solikin, Solikin; Saptana, Saptana; Febriyanti, Febriyanti; Maemunah, Siti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1070

Abstract

The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry port after calculated using Slovin formula. The research used Path Analysis method. The results of the study indicate that the service performance has a positive and significant effect on customers’ satisfaction and loyalty by maintaining the quality service performance to meet the customers’ satisfaction. Customers’ interests have positive and significant effect on customers’ satisfaction and loyalty. Quality influences customers’ satisfaction and loyalty that could be traced from employees’ time to respond to customers appropriately, a sense of security during contact with staff, patience, company attention and understand the customers’ need. The variable of customers’ satisfaction could mediate the service performance and customers’ interest in customers’ loyalty.
Kolaborasi Interfungsional dan Kualitas Pelayanan Pusat Kontrol Operasi di Bandara I Gusti Ngurah Rai Reynold, Binsar; Sodikin, Alit; Marina, Sandriana; Rafi, Salahudin; Perwitasari, Erni Pratiwi; Pahala, Yosi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1105

Abstract

The study aims to analyze the Airport Operation Control Center (AOCC) operational performance through interfunctional cooperation on the operational quality of I Gusti Ngurah Rai Airport in Bali. The airport facilities and infrastructures are considered inadequate when they are compared to the growth rate of air traffic. Ideally, the study wants to find out the effect of Airport Operation Control Center’s performance on airport operational service quality and the mediating role of interfunctional cooperation on airport operational service quality. The sample of 49 stakeholders and AOCC users at I Gusti Ngurah Rai Airport in Bali was used as the saturated sampling method and the data were analyzed using Structural Equation Model (SEM) with Smart PLS program. The results show that the operational performance has direct effect on interfunctional cooperation and airport operational service quality. Furthermore, the interfunctional cooperation is able to mediate the AOCC operational performance and the quality of airport operational services.
Price Competitiveness and Service Quality Have an Impact on Ship Agency Contributions Maemunah, Siti; Damanik, Ade Irfani Nugraha; Yuliyanto, Agus; Sembiring, Honny Fiva Akira; Sugiyanto, Sugiyanto; Setiawan, Edhie Budi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1137

Abstract

The study aims to determine the relationship between price, service quality, customers’ satisfaction, and competitiveness on ship agency services and their impact on PT. Maritel Bahtera Abadi Marunda as mediated by the ship agency services. A sample of 100 respondents from PT. Maritel Bahtera Abadi Marunda, consists of company’s competitors and consumers of the Ship Agency Sector, was taken from the primary data using Quantitative method with Explanatory research design. The correlation coefficient analysis method, path analysis tests, and hypothesis testing were used to test instrument and classical assumption testing. The findings show a relationship between price, service quality, customers’ satisfaction, and competitiveness between ship agency services in PT. Maritel Bahtera Abadi Marunda. The practical implications provide direction for adopting the impact of price and service quality in increasing the competitiveness of ship agency services and consumers’ behavior.
Pengendalian Persediaan dan Waktu Tunggu Pengiriman pada Perusahaan Online Store di Jakarta Hutabarat, Lisva Monang; Mudjiardjo, Mudjiardjo; Sholihah, Sita Aniisah; Nofrisel, Nofrisel; Sundoro, Oni Yudo
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1097

Abstract

The purpose of the study is to determine the impact of direct and indirect contribution of inventory control and delivery lead time of PT. Jakarta Notebook service quality and employees’ performance. The main problem of the study was the inadequate warehouses’ inventory control which cause out of stock and re-order when customers place orders. It is due to slow and inaccurate employees’ services. Another problem was caused by the frequent delay of the goods delivery to customers that impact on the service quality. This research used a quantitative research method. This study took 36 employees of PT Jakarta Notebook from the warehouse operation division as the respondents. The data collection was carried out by distributing questionnaires and analysing the data using Partial Least Square. The results show that inventory control and lead time partially contribute to service quality and employees’ performance. The service quality contributes to employees’ performance and could mediate the contribution of inventory control on employees’ performance. However, the service quality has not able to mediate the lead time contribution on employees’ performance of PT Jakarta Notebook warehouse operational division.
Reformasi Digitalisasi Rantai Pasok Maritim Pasca Covid-19 Johnson, Johnson; Jeffrey, Jeffrey; Laurence, Jenniver; Simorangkir, Enda Noviyanti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1171

Abstract

The maritime supply chain becomes the key factor in trade globalization especially when the pandemic hit; the maritime supply chain was interrupted and caused instability of supply and demand around the world. The pandemic crisis forced the maritime supply chain stakeholders to adopt and implement technologies to give fast and precise services that could reach remote areas. This article reviews several conducted research before and within the pandemic about the challenges and actions of digitalization transformation in the maritime supply chain. The result shows that almost all the research articles reviewed state the importance of digital transformation as the solution of the maritime supply chain interruption due to pandemic that started from the fast and on time exchanged and integrated information to automation of moving goods in the supply chain work processes. Businessmen and the government have the same conclusion that digitalization is an integral part of any solution taken.
Produktivitas Terminal dan Kinerja Operasional di Pelabuhan Tanjung Priok Syayuti, Faisyal; Thamrin, Muhammad; Majid, Suharto Abdul; Sihombing, Sarinah; Liana, Esti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1135

Abstract

The study aims to find out the effect of loading and unloading workers’ performance and port facilities on the terminal productivity and the port operational’s performance in Tanjung Priok Port. The problems of the study are the low productivity of loading and unloading performance in the port, the lack of main facilities and supporting equipments could decrease the loading and unloading performance and unorganized service performance in the port. The research method used path analysis with Structural Equation Modeling using Smart PLS. The 152 samples were taken from Tanjung Priok Port service users. It is concluded that directly and indirectly there is a significant positive effect on the performance of the loading and unloading workforce and port facilities on terminal productivity and the impact on port operational performance in Tanjung Priok Port.
Kinerja Pegawai pada Kegiatan Bongkar Muat Kargo Pembangkit Listrik Tenaga Uap Sumatera Selatan Rasidi, Fazar Iman; Suparman, Asep; Pahala, Yosi; Fachrial, Peppy; Adi, Erman Noor
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1149

Abstract

 The loading and unloading company is partner for the loading and unloading cargo process at the port. Many loading and unloading companies, large and small, in Jetty Patratani, Indralaya, South Sumatra Province, cooperate to support the process smoothly. The cooperation process should give optimal performance. In this study, the employees’ performance is measured by discipline as the character and skills in carrying out the loading and unloading activities. The aim of the study is to find out the effect of discipline and skills on the employees’ performance of PT. Solid Shipping Indonesia. The study used Quantitative research methods with a cross-sectional research design. The population was all employees of the company, 152 people, with a 110 sample based on Slovin formula calculation. The data analysis technique was using multiple linear regression. The results show that, partially, the discipline variable has a positive and significant effect on employees’ performance, the skill variable, partially, has a positive and significant effect on employees’ performance, and simultaneously, the discipline and skill variables have a positive and significant effect on employees’ performance.
Biaya Distribusi Logistik dan Volume Penjualan pada Perusahaan Perkebunan Crude Palm Oil di Indonesia Apriliana, Titik Susilowati; Nofrisel, Nofrisel; Abidin, Zaenal; Indrawan, Rully; Soekirman, Atong
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1112

Abstract

 The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.

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