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Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 2355472X     EISSN : 24423149     DOI : http://dx.doi.org/10.25292/j.mtl.v7i2.355
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other
The Journal of Transportation and Logistics Management is published by Trisakti Institute of Transportation and Logictics as a scientific responsibility and the embodiment of “Tri Dharma” of higher education. This journal publishes scientific articles in transportation management and logistics. The journal is issued 3 (three) times a year by ITL Trisakti Research Center and Community Service (P3M). The scope of the article includes: Transport Management Multimodal Transport Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environmental The research is viewed through macro or micro transportation management perspectives from various aspects, such as: operational, production, human resources, marketing, consumer services, finance, and strategic management.
Arjuna Subject : Umum - Umum
Articles 9 Documents
 1 
Search results for , issue "Vol. 10 No. 3 (2023): NOVEMBER" : 9 Documents clear
Customer Relationship Management pada Perusahaan Pelayaran Nasional di Indonesia Gasing, Umar; Ricardianto, Prasadja; Pahala, Yosi; Tatiana, Yana; Handayani, Sri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1101

Abstract

One of the companies in freight forwarding services in Indonesia is PT Pelayaran Lintas Harmoni. It provides custom clearance services, cargo shipments and goods delivery from abroad and domestic. Due to the pandemic, the company had lessen the goods distribution activities. In order to survive, the company should pay much more attention to the customer needs. This research aims to find out the direct and indirect effect of logistics service quality and customer relationship management through customers’ satisfaction to customers’ loyalty. The research used Path Analysis and Smart PLS as the analysis tool with a total sample of 105 respondents. The sample was taken from the customers directly related to the importer’s department. The results show that the study has a direct, indirect and significant influence on customers’ loyalty of the logistics service quality and customer relationship management by making the customers satisfied. It shows that the quality of logistics services not only measure the physical attributes but also focus more on how to approach the customers and find out about their needs.
Strategi Pengelolaan Bandar Udara Sultan Muhammad Salahuddin Melalui Kompetensi dan Disiplin Karyawan Berkontribusi pada Level Of Service Hasanah, Khaimatul; Rafi, Salahudin; Majid, Suharto Abdul; Agusinta, Lira; Kurniawan, Jermanto Setia; Kania, Dinar Dewi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1190

Abstract

Based on the observation in Sultan Muhammad Salahuddin Bima Airport, West Nusa Tenggara, several problems were found; the check-in counters were often disrupted or damaged, damage luggage could occur due to porters, incompetent employees in some fields, and indiscipline employees as the act of not paying attention to the company’s regulation. This study aims to determine the strategy for managing employees’ competencies and discipline at work that could contribute to the level of service at this airport and to which extent the role of employees’ competencies and discipline could increase the level of service. This study used SWOT analysis and interview as the research method. The results of the study show that the position of the airport is in a strong competitive position. Sultan Muhammad Salahuddin Bima airport should continue its effort to improve its employees’ capabilities, discipline at work and to provide the supporting facilities of all aspects including increasing airport capacity and improving the human resources quality of airport management.
On Time Performance pada Bandara Internasional Soekarno-Hatta Siahaan, Julyanthi Marine; Ricardianto, Prasadja; Kurniawan, Jermanto Setia; Setiawan, Edhie Budi; Abidin, Zaenal
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1095

Abstract

The research objective is to determine the direct contribution and indirect effect of airport officers’ competence and performance on On Time Performance mediated by delay management supervision in Soekarno-Hatta International Airport. The importance of the Air Transport Inspector performance in supervising is required to improve the performance of the employees. The method used in this study was a Descriptive Quantitative using survey. The population were all flight service inspectors. The study used Smart Partial Least Square path analysis method with purposive sampling of 72 respondents. The results of the analysis show that there are three direct contributions which are officers’ competence on Delay Management supervision, officers’ performance on DelayM anagement supervision and Delay Management supervision on OTP. Delay Management supervision is able to mediate the competence and performance on On Time Performance in Soekarno-Hatta International Airport.
Pemahaman Awak Kapal dan Manajemen dalam Penerapan ISM Code pada Perusahaan Agensi Awak Kapal Arubusman, Dian Artanti; Siregar, Chorry Imelda; Najoan, Denny; Saputra, Datep Purwa; Setyawati, Aswanti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1247

Abstract

The purpose of the research is to find out and analyze the suitability of the crew and management perception related to work safety, protection of the marine environment and implementation of the ships’ operation using the International Safety Management Code in PT. Lautan Jaya Hasana. The main problem of the research is the lack of understanding and awareness of the crew and management of the importance to implement the ISM Code for work safety and to protect the marine environment. The ISM Code has not been implemented properly. This study used a Descriptive Qualitative method. There were 20 statements on understanding variables and actual implementation variables that were tested for validity and reliability. The samples were taken from 35 crew members from two types of bulk carriers by conducting in-depth interview with the crew members and the management employees. The result shows that most of the crew members, including the captain and the management of the company perform the same perception regarding the work safety, the protection of marine environment and the implementation of the International Safety Management Code for ships operation with a significant average difference and a perceived value of 9.20 between perceived understanding and actual implementation.
Niat Beli Ulang Melalui Keputusan Pembelian pada Perusahaan Freight Forwarding Hidayaatullah, Mukhlis; Tampubolon, Manahan; Simarmata, Juliater; Soekirman, Atong; Fachrial, Peppy
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1189

Abstract

Customers’ dissapointment of unsatisfactorily previous service make them reluctant to re-use the same service in the future. The purpose of the study is to determine and analyze the direct and indirect effect of service quality and corporate image on repurchase intention at shipping service company of PT DHL Global Forwarding Indonesia through purchasing decision. In this study, the random sampling technique using Slovin was used and resulted in a total sample of 135 customers. The analysis tool used SmartPLS application. The result of the study shows that purchasing decision has a positive direct effect on repurchase intention with a positive and significant relationship. The other hypothesis resulted that there is an indirect effect between service quality and corporate image on repurchase intention through purchasing decision, with a positive but not significant relationship. While, corporate image also has an indirect effect on repurchase intention through purchase decision with a positive and significant relationship. However, both service quality and corporate image have no direct effect on repurchase intention, with a positive but not significant relationship.
Kualitas Sumber Daya Manusia dan Strategi Bisnis Perusahaan Perusahaan Logistik Nasional Kurniawan, Arif; Nofrisel, Nofrisel; Widodo, Erna; Tatiana, Yana; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1191

Abstract

The purpose of the study is to find out the direct and indirect contribution of human resources quality to the achievement of revenue target mediated by business strategy of the national logistics company. This research used SmartPLS 3.0-SEM and the sample was 53 employees of the Angkasa Pura Logistik head office. The result of the research indicates that the corporate business strategy is able to mediate human resources quality to the revenue target achievement in Angkasa Pura Logistik. The company provides its employees with education and trainings to improve their quality. During the pandemic, the company had implemented the newest business strategy by opening new branches with better operation. The company should also choose the employees selectively with competences needed in the respective fields. Angkasa Pura Logistik sustainably has improved and enhanced its service and product in line with the increasing demand. For further research, it can be proposed to study the contribution of these variables on similar companies in other countries.
Sistem Informasi Manajemen dan Loyalitas Pengguna Jasa pada Industri Maritim di Indonesia Zebua, Monazatulo; Suhalis, Adenan; Raga, Paulis; Sonny, Imam; Majid, Suharto Abdul
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1136

Abstract

 The purpose of this study was to determine the contribution of ship agency service quality and management information systems to service user loyalty through internal control mediation at Tanjung Priok Port. Some of the problems found, among others, are still not optimal service quality and management information systems provided by the company to customers. In addition, internal control has not been carried out optimally and ship departure schedules are sometimes not as promised by the company. This research was conducted at PT Umbu Perdana Maritim as a new agency company located in the Tanjung Priok Port area. The research population is the customers of PT Umbu Perdana Maritim, for a sample of 60 active customers which is called a saturated sample. For data processing carried out in this study, using the path analysis method. The results showed that the quality of ship agency services did not have a direct effect on service user loyalty through internal control, and the management information system did not have a direct effect on service user loyalty through internal control.
Analisis Pembangunan Zona Lalu Lintas dengan Standard Deviation Control Kepadatan Area Terbangun Studi Kasus: Kabupaten Klungkung, Provinsi Bali Pribadi, Ocky Soelistyo; Nurhadi, Muhammad; Hermawan, Bobby Agung
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1250

Abstract

Traffic movement occurs in the context of space, it is necessary to prepare the research area with the construction of traffic zones. This work requires a series of activities, complex data, and many considerations, in order to produce a concept to support the data collection stage of the origin of the trip. This study aims to build traffic zones using a new logic, namely by controlling the standard deviation value of the built area density variable. The author attempts to replace the variable commonly used in the preparation of traffic zones, namely “land use type” and strives for the value to be as “homogeneous as possible”. This variable is fairer to use, considering that in an area there will also be open space, which is not inhabited by humans. The formulation of the problem is how is the standard deviation control method used to construct traffic zones in the Klungkung Regency case study? This method will focus on the technique of constructing traffic zones where the standard deviation value of the density of the built area will be smaller when compared to the initial value when the existing traffic zone was formed directly from the village area. The results of the analysis get a total of 26 traffic zones, with a standard deviation value of the variable density of the built area is 2049. this value is lower than when using the village administrative area directly, namely 3294, and it is said that the design of the 26 zones has fulfilled the principle of zone homogeneity.
Preferensi Masyarakat Terhadap Ketersediaan Bus Trans Jakarta Sebagai Moda Alternatif Hayati, Dwi Nur; Barus, Lita
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1125

Abstract

Halim Perdana Kusuma International Airport has a quite significant increasing number of passengers since it was operated commercially in 2014. The number of passengers in 2018 reached 7,446,544 people of a daily average passengers of 20,685 people. There are some advanced modes available in the airport; conventional taxis, online taxis and a number of bus from Damri. As the international airport located not far from the city center, closely linked to issues of congestion and air pollution, the urban public transportation is one of the solutions to meet people’s mobility needs, including travel to and/or from the airport. This study analyzes that people prefer Trans Jakarta bus infrastructure to be built in the airport as the new alternative mode to support onward travel to and/or from the airport. The data collection was carried out using an online survey and processed using Descriptive analysis method. The results of the research show that 64.8% of the respondents stated that the current advanced modes of transportation in the airport have not fully provided for the community who use them as the alternative modes and 95.8% of the respondents are willing to switch to Trans Jakarta bus when the infrastructure has been built. This study also analyzes the factors could influence respondents’ interests to provide recommendations to formulate the sustainable public transportation modes policies.

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