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Karona Cahya Susena
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Jl. Meranti Raya No 32, Sawah Lebar Kota Bengkulu, Indonesia
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INDONESIA
Social Sciences Journal
Published by Universitas Dehasen Bengkulu
ISSN : -     EISSN : 30477646     DOI : https://doi.org/10.37676/sosj
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other
Social Sciences Journal welcomes high quality contributions investigating topics in the fields of Communication Sciences, Economics, Psychology, Law, Education, Political Science, Sociology, Administrative Sciences, Social Work and many more, from theoretical, empirical and critical perspectives. The SSJ mainly favors original and articulate research papers, but theory-focused articles, book reviews and other scientific contributions are also welcome.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 58 Documents
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Employee Performance Analysis of the Population and Civil Registration Office in Bengkulu City in the "3 in 1 Duka Cita" Service Anggara, Rema; Lorita, Evi; Rikardo, Yanuar
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.793

Abstract

Findings indicate that while the implementation of the "3 in 1 Duka Cita" service has generally been effective in easing administrative burdens for grieving families, several obstacles remain. These include limited human resources, coordination challenges across departments, and inconsistent communication to the public. Despite these challenges, the dedication of front-line staff and simplified service mechanisms contribute significantly to service success. The research also reveals that employee performance is influenced by internal motivation, availability of resources, and clear job descriptions. The study concludes that while the initiative aligns with public service improvement goals, continuous monitoring, capacity building, and public education are needed to enhance overall performance and sustainability. This research contributes to understanding how integrated services in civil registration can be optimized through focused performance evaluation and organizational improvements.
SWOT Analysis of Raw Water Source Management at the Regional Drinking Water Company (PDAM) Tirta Hidayah, Bengkulu City Sahara, Sherly Marta; Saputra, Harius Eko; Rikardo, Yanuar
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.794

Abstract

This study aims to evaluate the strategic management of raw water sources at the Regional Drinking Water Company (PDAM) Tirta Hidayah in Bengkulu City using a SWOT analysis approach. The availability of clean water is a critical component for public health and sustainable development. However, water quality degradation due to pollution and climate change poses significant challenges for public utilities like PDAM. Employing a qualitative descriptive method, the research gathers data through direct observation, in-depth interviews with key stakeholders, and documentation analysis. The findings indicate that PDAM Tirta Hidayah possesses notable strengths, such as the application of modern water treatment technologies, adherence to health regulations including the Ministry of Health Regulation No. 2 of 2023, and a professional operations team. Nevertheless, several weaknesses persist, including limited treatment capacity, inconsistent water quality, high operational costs, and pollution of the Bentiring River, which is the primary water source. Opportunities for improvement lie in adopting advanced water processing technologies, fostering public-private partnerships, and increasing community awareness regarding water conservation. However, external threats such as climate variability and inadequate infrastructure remain pressing issues. Based on the SWOT analysis, a comprehensive strategic plan is recommended to enhance the effectiveness, efficiency, and sustainability of raw water management in Bengkulu. These strategies should address both internal shortcomings and external risks while leveraging existing organizational strengths and market opportunities. This study contributes to the broader discourse on public sector water governance and offers actionable insights for policymakers and utility managers.
Instagram Social Media Management Strategy to Enhance Institutional Image: A Case Study of KP2KP Bintuhan's @pajakbintuhan Account Saputra, Tri Anjar; Octaviani, Vethy; SM, Anis Endang
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.795

Abstract

This study aims to describe the Instagram social media management strategy used to enhance the institutional image of KP2KP Bintuhan through the @pajakbintuhan account. Employing a qualitative descriptive approach, data were collected through interviews with three key informants and analyzed using data reduction, data presentation, and conclusion drawing techniques. The findings reveal that the Instagram management strategy follows Luttrell's Circular Model of Social Media (SoMe) (2019), consisting of four stages: (1) Share, focusing on participation, connection, and trust-building; (2) Optimize, by listening to and learning from public feedback and engaging in authentic communication; (3) Manage, through media monitoring, real-time interaction, and quick responses to audience comments; and (4) Engage, involving internal and external stakeholders such as the head office in disseminating public information. This strategic approach has proven effective in enhancing the institution’s positive image in the public eye.
The Influence of Principal’s Leadership on Students’ Sports Achievement (A Case Study at SMAN Keberbakatan Olahraga, Bengkulu Province) Larasati, Jesicha Fitria; Saputra , Harius Eko; Maryaningsih, Maryaningsih
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.947

Abstract

This study aims to examine the influence of principal’s leadership on students’ sports achievement at SMAN Keberbakatan Olahraga, Bengkulu Province. The research employed a quantitative descriptive method using a survey approach. Data were collected through questionnaires and documentation involving 76 student respondents selected as the sample from a total population of 138 students. The independent variable in this study was the principal’s leadership, while the dependent variable was students’ sports achievement. Data were analyzed using simple linear regression to determine the relationship and influence between the variables. The results of the study indicate that the correlation coefficient (R) between the principal’s leadership and students’ sports achievement is 0.721, which falls into the strong category. The coefficient of determination (R²) shows that 52.0% of students’ sports achievement is influenced by the principal’s leadership, while the remaining 48.0% is explained by other factors not examined in this study. Furthermore, the t-test results confirm that the principal’s leadership has a significant effect on students’ sports achievement. These findings highlight the crucial role of leadership in fostering student potential and improving performance in sports education. The study suggests that strengthening leadership strategies can further enhance students’ achievements at sports-focused schools.
Communication Strategies By The Leaders Of Pt. Enseval Putra Megatrading, Tbk Bengkulu Herdiansyah, Reski; Putra , Dilmai; Dianthi , Martha Heriniazwi
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.968

Abstract

The strategy of communication by leadership is one of the important factors in creating a conducive work environment and enhancing employee motivation. This research is motivated by the significance of the role of leadership in delivering information and building healthy interpersonal relationships in the workplace. The problem formulation in this study is how the communication strategy of PT. Enseval Putra Megatrading, Tbk Bengkulu motivates employees. The objective of this research is to describe the communication strategies implemented by company leaders to encourage employee spirit and performance. This research uses a qualitative descriptive approach. Data collection techniques were conducted through in-depth interviews, direct observation, and documentation study. The research informants consisted of leaders, secretaries, warehouse heads, and staff employees. Data analysis used the interactive model by Miles and Huberman, through stages of data reduction, data presentation, and conclusion drawing. This study refers to Harold D. Lasswell's communication theory, which analyzes the communication process through five main elements: Who (who is the communicator), Says What (what is the message), In Which Channel (communication channel), To Whom (who is the communicator), and With What Effect (the effect of communication produced). The results of the study indicate that the leaders of PT. Enseval Bengkulu implement five communication strategies, namely information openness, two-way communication, personal approach, appreciation, and inspirational delivery of vision and mission. These strategies have proven to enhance employee motivation, engagement, and performance. Strategic leadership communication contributes positively to work spirit and productivity. The recommendation from this study is for leaders to continue developing more adaptive, responsive, and participatory communication, as well as to optimally utilize communication technology to reach all employees evenly.
The Effect Of Electronic Office On Employees’ Work Effectiveness At The Regional Office Of The National Land Agency Of Bengkulu Province Mustika, Wella; Saputra, Harius Eko; Imanda , Antonio
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1049

Abstract

This study aims to determine the effect of the electronic office system on employees’ work effectiveness at the Regional Office of the National Land Agency of Bengkulu Province. This research applied a quantitative method with a survey approach. A total of 53 respondents were selected using a simple random sampling technique. Data analysis involved the product moment correlation test, simple linear regression, validity and reliability tests, t-test, and coefficient of determination. The findings reveal that the electronic office system significantly influences employees’ work effectiveness. The correlation coefficient of 0.409 indicates a moderate relationship between the variables. The coefficient of determination (R²) of 16.8% shows that the electronic office variable contributes to 16.8% of the variance in work effectiveness. Furthermore, the t-value (3.204) exceeds the t-table value (2.006), meaning that the hypothesis is accepted. Thus, the use of the electronic office system has a positive and significant effect on improving employees’ work effectiveness at the Regional Office of BPN Bengkulu Province.
Performance of Civil Servants in the Bureau of Government and Community Welfare, Regional Secretariat of Bengkulu Province Zahra, Amanda Mutiara; Lorita , Evi; Saputra , Harius Eko
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1053

Abstract

This study aims to analyze the performance of civil servants at the Bureau of Government and Community Welfare, Regional Secretariat of Bengkulu Province, using Kompri’s (2020) performance indicators, which include input, process, output, outcome, and impact. The research employs a descriptive qualitative method, with data collected through in-depth interviews with four informants representing both structural and functional positions. The results show that the overall performance of civil servants is categorized as good. Employees demonstrate adequate quality and quantity of work, completing tasks in accordance with SOPs and meeting targets with some variation across roles. Timeliness is generally maintained, with some employees completing tasks beyond regular hours. Efficiency is reflected in the use of digital tools and work coordination, although limited facilities pose challenges. Creativity emerges in employees’ ability to adapt to logistical constraints and support digital bureaucratic processes. Strong responsibility is also evident through consistent task completion and inter-unit coordination. These findings indicate that employee performance is strengthened by structured procedures, technological adaptation, and commitment, although improvements in supporting facilities are still needed to optimize productivity.
The Role Of The Bengkulu City Department Of Transportation In The Maintenance Of Street Lights In The Pantai Panjang Area Sukmawati , Pajila; Imanda , Antonio; Rikardo , Yanuar
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1054

Abstract

This study examines the role of the Bengkulu City Department of Transportation in the maintenance and upkeep of public street lighting in the Pantai Panjang area. Public street lighting plays an essential role in ensuring road safety, comfort, and security for road users, particularly at night. However, various issues such as damaged lights, limited human resources, insufficient budgets, and environmental factors have contributed to suboptimal service quality. Using a qualitative descriptive approach, this research collected data through in-depth interviews, field observations, and documentation. The findings show that the Department of Transportation carries out three main roles based on Soerjono Soekanto’s role theory: the active role, which includes routine monitoring and immediate response to damage; the participatory role, which involves collaboration with communities and relevant agencies such as PLN; and the passive role, in which actions are taken primarily after receiving public complaints due to administrative and resource limitations. The study reveals that despite efforts to maintain and repair street lights, operational constraints, such as limited technical personnel and delays in material procurement, still hinder optimal performance. This research highlights the need for increased budgets, additional technical staff, and strengthened community engagement to enhance the effectiveness of street lighting maintenance. Strengthening these aspects will directly improve public safety, comfort, and the overall quality of public service delivery in the Pantai Panjang area.
Strategies of Bengkulu City Social Service in Distributing Social Assistance for Natural Disaster Victims Putra, Romi Gustiandi; Handayani, Tuti; Rikardo, Yanuar
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1055

Abstract

This study aims to determine and analyze the strategy of the Bengkulu City Social Service in distributing social assistance to natural disaster victims so that the assistance is accurate, efficient, and effective in Bengkulu City. This research uses a qualitative approach presented descriptively, with three informants selected for data collection through observation, interviews, and documentation. Based on the results of the research and discussion using the SWOT Analysis theory as the basis for organizational strategy preparation by Slamet Riyanto (2021:28), which consists of four indicators, the findings show that the Social Service has implemented a distribution strategy that is generally effective, yet still requires internal strengthening and optimal utilization of external opportunities to respond to various disaster risks sustainably. The results indicate that the Bengkulu City Social Service possesses strong institutional capacity, trained human resources, responsive procedures, and adaptive coordination, supported by clear SOPs that facilitate smooth distribution of disaster assistance. Limitations appear in budget constraints, irregular training, incomplete digital data systems, and less optimal internal communication. Significant opportunities arise from government policy support, cross sector collaboration, digital system development, and high community participation in disaster management. Various threats, including disaster uncertainty, political dynamics, physical barriers, and potential public complaints, have been addressed through preparedness efforts, standby logistics, and fast, humane service delivery.
The Effect Of Service Quality On Customer Satisfaction At PT Pdam Tirta Manna, South Bengkulu District Hendriansyah, Weko; Abi , Yudi Irawan; Febliansa , M Rahman
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1110

Abstract

This type of research uses quantitative research. The analysis method in this study uses Validity Test, Reliability Test, Multiple Linear Regression Analysis, Determination Coefficient and hypothesis testing using t-test. The number of samples studied was 35 customers who came with complaints and new installations during the last 1 month at PDAM Tirta Manna, South Bengkulu Regency. The results of the multiple linear regression analysis are the equation: Y = 6.450 + 0.052 X1 + 0.084 X2 + 0.227 X3 + 0.288 X4 + 0.234 X5 + e, this describes a positive regression direction, meaning that the variables Physical evidence (X1), Reliability (X2), Assurance (X3), responsiveness (X4), and empathy (X5) have a positive influence on consumer satisfaction (Y) at PDAM Tirta Manna, South Bengkulu Regency. The value of the coefficient of determination from the calculation results using SPSS can be seen from the coefficient of determination value of R square of 0.991. This means that the value of Physical evidence (X1), reliability value (X2), assurance (X3), responsiveness (X4) and empathy (X5) has an effect on consumer satisfaction (Y) of 99.1% while the remaining 0.9% is influenced by other variables not examined in the study.

Page 5 of 6 | Total Record : 58

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