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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) IJEBD (International Journal Of Entrepreneurship And Business Development) JURNAL EKSBIS Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Scientia Indonesian Journal of Law and Economics Review Jurnal Pengabdian kepada Masyarakat Nusantara ABDI MASSA: Jurnal Pengabdian Nasional JURNAL BARUNA HORIZON EKONOMIKA45 The International Conference on Education, Social Sciences and Technology (ICESST) Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Mahasiswa Manajemen dan Akuntansi Jurnal Multidisiplin Sahombu Journal of Management and Creative Business YOS SOEDARSO ECONOMICS JOURNAL International Journal of Economics, Commerce, and Management Digital Innovation : International Journal Of Management Green Inflation: International Journal of Management And Strategic Business Leadership Academia Open COUNS-EDU: The International Journal of Counseling and Education
Kristiawati, Indriana
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KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN PT. SARANA BHAKTI TIMUR SURABAYA Rini Wahyuni; Indriana Kristiawati
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 6 No. 1 (2018): Desember: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (486.222 KB) | DOI: 10.30640/ekonomika45.v6i1.78

Abstract

The purpose of this study was to determine Service Quality and Trust in Customer Loyalty PT. Sarana Bhakti Timur Surabaya. The population in this study is the service user of PT. Sarana Bhakti Timur, numbering 106 customers. Samples taken were 52 people. used as respondents in this study. Data analysis method used is multiple linear regression analysis, validity test and reliability test, using classical assumption deviation test and hypothesis testing. Based on the analysis and discussion, it can be concluded that the variable quality of service (X1) had a significant relationship on customer loyalty (Y) with t count equal to 5.668 is greater than t table of 2.00958, stating that the hypothesis to-1 in this research is proven true or can be accepted. With a significance level smaller than 0.05, the customer trust variable(X2) has a significant relationship to customer loyalty (Y) with tcount 2.485 greater than t table of 2.00958, with a significance level of less than 0.05, and service quality(X1) as well as customer trust (X2) together (simultaneously) has a significant relationship to the dependent variable, namely customer loyalty (Y), which means that overall service quality and customer trust variables have a relationship to customer loyalty variables so the hypothesis the second in this study proved the truth.
Impact Of Personal Selling In Efforts To Increase Sales Volume Enny Istanti; Indriana Kristiawati; Achmad Daengs GS; Anis Yuli Astutik
International Journal of Economics, Commerce, and Management Vol. 2 No. 3 (2025): July : International Journal of Economics, Commerce, and Management
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijecm.v2i3.929

Abstract

Competition in Indonesia’s business world today compels companies to strategize in order to outperform their rivals. Only those companies that are truly strong, implement competitive strategies correctly, and carry out intensive promotions will succeed. One promotional tool that is expected to directly establish, improve, dominate, or maintain mutually beneficial exchange relationships with customers is personal selling, particularly aimed at encouraging consumers to purchase the offered products.A company’s goal is to obtain maximum profit from its business operations. To achieve this, managerial expertise and capability are required to combine the functions within the company effectively. Personal selling is carried out by the company to introduce its products, influence and inform consumers, so they are encouraged to buy—ultimately increasing sales volume.This study seeks to examine whether personal selling has a significant impact on increasing sales volume at PT. Intermas Tata Trading, Surabaya branch. A qualitative approach is used, supported by both qualitative and quantitative data from the company. Data collection techniques include editing, tabulating, and interviews. Data processing involves simple correlation analysis, simple regression analysis, and t-tests. Hypothesis testing is conducted using statistical analysis with SPSS 16.0.The study results confirm that the hypothesis is true: the personal selling variable (X) has a significant influence on the sales volume (Y) at PT. Intermas Tata Trading, Surabaya. This is evidenced by the t-value (4.005) > t-table (2.228) at a significance level of 0.002. The simple correlation coefficient is 0.785 or 78.5%, indicating a very strong and positive relationship between the independent variable (personal selling) and the dependent variable (sales volume).
Mediating Role of Corporate Image in the Relationship between Service Quality and Customer Satisfaction: A Study of PT. Pelindo Energi Logistik: Peran Mediasi Citra Perusahaan dalam Hubungan antara Kualitas Pelayanan dan Kepuasan Pelanggan: Studi pada PT. Pelindo Energi Logistik Kristiawati, Indriana; Ester Kalangi, Meyti Hanna; Utomo, Utomo
Indonesian Journal of Law and Economics Review Vol. 18 No. 3 (2023): August
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v18i3.931

Abstract

This quantitative research aimed to investigate the relationship between service quality, corporate image, and customer satisfaction at PT. Pelindo Energi Logistik. The study utilized path analysis and Sobel test to analyze the data collected from a sample of 30 companies who were customers of PT. Pelindo Energi Logistik. The findings revealed that service quality significantly influenced corporate image (p < 0.05) and customer satisfaction (p < 0.05). Additionally, corporate image had a significant impact on customer satisfaction (p < 0.05). Moreover, corporate image was found to mediate the relationship between service quality and customer satisfaction, indicating its crucial role in strengthening the effect of service quality on customer satisfaction. These results emphasize the importance of enhancing service quality and maintaining a positive corporate image to ensure customer satisfaction in the logistics industry. The study contributes to the existing body of knowledge by providing valuable insights for global researchers and professionals in the field of service quality, corporate image, and customer satisfaction in the logistics sector. Highlight: Service quality significantly influences company image, indicating the impact of service provision on the perception of the company. Service quality plays a crucial role in determining customer satisfaction, emphasizing the importance of delivering satisfactory services to meet customer expectations. The company's image significantly affects customer satisfaction, underscoring the role of a positive corporate image in enhancing customer satisfaction levels. Keyword: Company Image, Service Quality, Customer Satisfaction, Mediation, Logistics Industry
Implementation of Financial Statement Presentation in Accordance with PSAK No. 1 in Restaurant Businesses in the City of Surabaya Nisfatul Lailah; Diana Zuhro; Tjandra Wasesa; Sutini Sutini; Achmad Daengs GS; Enny Istanti; Indriana Kristiawati
Green Inflation: International Journal of Management and Strategic Business Leadership Vol. 3 No. 1 (2026): February : Green Inflation: International Journal of Management and Strategic B
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/greeninflation.v3i1.673

Abstract

The role of accounting in supporting the smooth execution of management tasks is very prominent, particularly in the planning and control functions. Accounting is able to provide financial information that is presented in the form of financial statements. Financial statements are considered fairly presented when they are prepared in accordance with the provisions of PSAK; the characteristics of such financial statements must be understandable, relevant, reliable, and comparable. In the preparation of financial statements, there are rules for recording transactions, which are known as the double-entry bookkeeping system. This system is commonly and widely used in the preparation of financial statements. However, financial statements in restaurant businesses in the city of Surabaya are prepared using a single-entry bookkeeping system. Theoretically, when financial statements are prepared using a single-entry system and the existing records do not show a complete summary of transactions, many specific difficulties will be encountered in preparing accurate financial statements. In addition, there is no direct way to determine whether the balances are correct, thus posing the risk of bias, inaccuracy, and misinterpretation, resulting in financial statements that do not comply with financial accounting standards. This condition motivated the author to conduct research on restaurant businesses in the city of Surabaya. In this study, the researcher restated the financial statements of restaurant businesses in Surabaya for the years 2023, 2024, and 2025 using the double-entry system, and presented them in accordance with the provisions of PSAK No. 1 concerning the Presentation of Financial Statements. 
Impact of Work Skills, Performance, and Maintenance on Productivity: A Study on Head Truck Operators in PT. Terminal Petikemas Surabaya: Pengaruh Keterampilan Kerja, Kinerja, dan Pemeliharaan terhadap Produktivitas: Studi pada Operator Head Truck di PT. Terminal Petikemas Surabaya Meyti Hanna Ester Kalangi; Indriana Kristiawati; Rizky Armando Ega Kusuma
Academia Open Vol. 8 No. 1 (2023): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.8.2023.6664

Abstract

This scientific article investigates the relationship between work skills, performance, maintenance, and productivity in the context of head truck operations at PT. Terminal Petikemas Surabaya. The study, conducted through a descriptive research approach, involved a sample of 72 head truck operators. Multiple linear regression analysis was employed to examine the data. The results revealed a significant positive impact of work skills, performance, and maintenance on productivity. The regression model exhibited a high predictive capability, indicating that the variables of interest could be utilized to forecast productivity. The findings support the well-established understanding that individuals' work skills directly influence their level of productivity. Moreover, the study confirms the widely accepted notion that improved performance among head truck operators leads to enhanced output. Additionally, it highlights the significance of routine maintenance in increasing production levels. The implications of this research underscore the importance of investing in skill development, fostering optimal performance, and implementing effective maintenance practices to enhance productivity in head truck operations. Highlight: Work skills significantly influence productivity: The study reveals that the level of work skills directly impacts the productivity of head truck operators in PT. Terminal Petikemas Surabaya. Performance drives positive output: The findings confirm that the performance of head truck operators has a beneficial influence on their overall output. Routine maintenance enhances production: The research highlights the significance of regular maintenance of head trucks in contributing to increased productivity levels. Keyword: PT. Terminal Petikemas Surabaya, Head Truck Operators, Work Skills, Performance, Maintenance, Productivity
Learner attitudes, student characteristics, and design feature as factors in blended learning effectiveness Mahjudin, Mahjudin; Nurmawati, Nurmawati; Kristiawati, Indriana
COUNS-EDU: The International Journal of Counseling and Education Vol. 6 No. 3 (2021)
Publisher : Indonesian Institute for Counseling, Education, and Therapy & Indonesian Counselor Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23916/0020210610430

Abstract

ABTRACTSpecialists in the field of education have shown more and more interest in issues related to the learning process. Most of the studies produced by both psychologists and teachers have attempted to identify the factors that determine the learning process and to highlight possible relations among elements related to the quality of education, the teaching strategies used in the classroom and the quality of students performance This paper investigates the effectiveness of a blended learning environment through analyzing the relationship between learner attitudes, student characteristics, and design features. This paper explores the attitudes of learners towards blended learning and seeks to establish whether there are attitudinal differences with regard to gender and learner attitudes in different schools . Our results sho that blended learning is a venture worth undertaking by educational institutions but the attitude factor predicting learning performance needs to be established and therefore remains the focus of future work. 
Co-Authors ., mudayat Abdul Aziz Sholeh Achmad Daengs Ahmad Bayu Sahroni Alberto Charles Berek Amiartuti Kusmaningtyas Ani Herna Sari Anis Yuli Astutik Ardian Pahlevi Arisanti, Dian David Bastian Sihombing David Bastian Sihombing Dian Arisanti Dian Arisanti Dian Taufik Diana Zuhro Diana Zuhro Edi Priyanto Enny Istanti Enny Istanti Enny Istanti Fausta Ari Barata GS , Achmad Daengs Heri Kusyanto Inayatul Lailiyah Juli Prastyorini Kalangi, Meyti Hanna Ester Kamsariaty Kamsariaty Kamsariaty Kamsariaty Khofifah Gita Cahyani Khoirun Nisa Lilik Nurcholidah Mahjudin . Mahjudin Mahjudin Moch Fariqul Fiqkri Fachrudin Moch. Nurdin Moch. Rizaldy Rahmansyah Mudayat Mudayat Mudayat Mudayat, Mudayat Nisfatul Lailah NOVITA WULANDARI Nur Widyawati Nurmawati Nurmawati Nurmawati Nurmawati Prastyorini, Juli Priyohadi, Nugroho Dwi Putri, Mudayat Ramansyah Hidayat Retno Susanti Retno Susanti Rina Dewi Rina Dewi Rini Wahyuni Risni Adelini Riyanto, Tono Rizky Agus Putra Pratama Rizky Armando Ega Kusuma Safitri, Cahyanimas Soedarmanto Soedarmanto Soedarmanto Sumarzen Marzuki susanti, Ike Sutini Sutini Taloim, Yantris Christianto Tjandra Wasesa Utomo Utomo Widyawati, Nur