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All Journal Warta Ardhia : Jurnal Perhubungan Udara JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Ganaya: Jurnal Ilmu Sosial dan Humaniora JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Manajerial Jurnal MEBIS (Manajemen dan Bisnis) Jurnal Ekonomi dan Bisnis Terapan Akuntansi Bisnis & Manajemen (ABM) PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Innovative: Journal Of Social Science Research JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Kaltum, Umi
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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KASUS PERBAIKAN LIFT BERBASIS SIX SIGMA PADA APARTEMEN SKYLAND CITY JATINANGOR Katon, Fadhila Larasati; Kaltum, Umi
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4691

Abstract

Tujuan dilakukan panelitian ini adalah untuk mengidentifikasi akar penyebab masalah pengoperasian lift yang kurang optimal dan merancang solusi perbaikannya. Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan studi kasus. Teknik analisis data yang digunakan adalah kerangka kerja DMAIC (Define, Measure, Analyze, Improve, Control) dari Six Sigma. Hasil penelitian menunjukkan bahwa akar permasalahan dari masalah perbaikan lift yang berulang adalah prosedur pelaporan yang tidak efisien yang mengakibatkan keterlambatan atau kegagalan dalam pengadaan suku cadang. Dengan demikian penulis merekomendasikan untuk mengimplementasikan platform kolaborasi SharePoint untuk meningkatkan komunikasi dan koordinasi antara departemen terkait. Dengan implementasi SharePoint, diperkirakan proses perbaikan lift akan menjadi lebih efisien, dengan waktu proses yang berkurang sekitar 4 hari.
The Influence Of Service Failure Severity On Brand Forgiveness Study On Telkomsel Users Mulyawan, Sarah Anjani; Yudha, R. Thomas Budhyawan; Komaladewi, Rita; Kaltum, Umi
Eqien - Jurnal Ekonomi dan Bisnis Vol 13 No 03 (2024): Eqien Journal Of Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Universitas Islam DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v13i03.1825

Abstract

The aims of this study are: (1) To determine the service failure severity from internet network issues according to Telkomsel users; (2) To determine the influence of service failure severity from internet network issues on brand forgiveness of Telkomsel users; and (3) To determine the influence of service failure severity from internet network issues on each brand forgiveness dimension of telkomsel users. The study used an online survey to collect data. The sample size for this study was 100 respondents. Data analysis was conducted using mean analysis and PLS-SEM. Research Findings: The study findings indicate that: (1) the service failure severity from internet network issues, according to Telkomsel users, is categorized as high; (2) the service failure severity from internet network issues has a significant negative influence on the brand forgiveness of Telkomsel users; (3) the service failure severity from internet network issues has a significant negative influence on each brand forgiveness dimension (cognitive, affective, behavioral) of Telkomsel users. This study simplifies the research conducted by Alnawas et al. (2023) by focusing only on two main variables, service failure severity and brand forgiveness, in order to provide a more focused and in-depth understanding of the relationship between severity of service failure and brand forgiveness
Analisis Metode Failure Mode and Effects Analysis Pada Layanan Pengiriman B2B di DZL Logistics Ar Razy, Al Hadiid Rzeznik; Kaltum, Umi; Kirana, Desty Hapsari
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.12197

Abstract

Penelitian ini bertujuan untuk mengevaluasi kemungkinan terjadinya kegagalan dalam layanan pengiriman last mile DZL Logistics untuk PT Sarana Logistik. Penelitian menggunakan metode studi kasus dengan pendekatan kualitatif, melibatkan wawancara dan analisis dokumen untuk mengumpulkan informasi dari berbagai narasumber. Penelitian ini menerapkan analisis Failure Mode and Effects Analysis (FMEA) untuk menilai risiko dari berbagai potensi kegagalan, termasuk mengukur tingkat keparahan dampak, probabilitas kejadian, dan kemampuan deteksi terhadap kegagalan tersebut. Hasil analisis FMEA pada penelitian ini berhasil mengidentifikasi tujuh potensi kegagalan dan memberikan nilai Risk Priority Number (RPN) untuk masing-masing potensi tersebut. Dari RPN tertinggi (kerusakan paket) hingga terendah (kesalahan input "aircode"), penelitian ini merancang rencana tindakan untuk mengurangi kejadian, mengurangi dampak. Hasil pada penelitian ini diharapkan dapat mengurangi tingkat kejadian, keparahan dampak serta deteksi dari potensi kegagalan di proses last mile delivery DZL Logistics.
Pengukuran Kinerja PT Garuda Indonesia Tbk Berbasis Balanced Scorecard (Performance Measurement of Pt Garuda Indonesia Tbk Based on Balanced Scorecard Satyodriyani, Kintan Rachmi; Restarani, Hesti; Kaltum, Umi
Akutansi Bisnis & Manajemen ( ABM ) Vol 30 No 2 (2023): Oktober
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35606/jabm.v30i2.1280

Abstract

This research aims to analyze the application of the balanced scorecard (BSC) method as a benchmark for measuring performance at PT Garuda Indonesia (Persero) Tbk. This research uses a qualitative descriptive method by analyzing data information that can be measured into research indicators based on the four perspectives of the BSC, financial perspective, customer perspective, internal business perspective and growth and learning perspective. Based on the BSC analysis, in 2018-2021 the company's overall performance was not good. The company's condition is getting better in the 2021-2022 period, marked by an increase in profits and a significant increase in the scores of the four BSC perspectives. This indicates that the company's overall performance is improving compared to previous years
Strategic Group Of National Cement Industry: A Case Study Of PT. Semen Indonesia TBK Muhammad, A. Fadel; Indradi, Dimas A.; Kaltum, Umi
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 5 No 4 (2022)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v5i4.2780

Abstract

The aim of this research was to produce a map of Semen Indonesia's strategy group at PT Semen Indonesia Tbk. A strategic group is a collection of firms in an industry that share a common strategy, scope of operations and resources that they use to win the competition (Hunt, 1972; Porter, 1980; in Meilic 2019) with a focus on the importance of industry strategic grouping in understanding differences among firms within an industry. The issues involved in identifying strategic clusters within industries are examined through a comprehensive review of recent research. The research method used was the case study method, which is a series of scientific activities carried out in detail and in depth to reveal an event and the activities of an entity in order to gain in-depth knowledge about the event. This research explores the strategic groups in the National cement industry with reference to the position of PT Semen Indonesia Tbk as one of the companies included as a sub-sector of the National cement industry. The results of the study show the mapping of strategic groups of the Indonesian retail industry from several national cement companies in Indonesia: PT Semen Indonesia (Persero) Tbk, PT Indocement Tunggal Prakarsa Tbk, PT Holcim Indonesia Tbk, PT Semen Baturaja, PT Cemindo Gemilang, and PT Solusi Bangun Indonesia Tbk.
Commitment, Competence, and Partnership Model for Culinary MSMe Entrepreneurs In Bogor City Muizu, Wa Ode Zusnita; Kaltum, Umi; Prasetyo, Andreas Recki; Triski, Dara Sagita
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 10 No 2 (2025): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v10i2.22695

Abstract

Research Aim: This study aims to analyze the commitment and competency levels of culinary MSMEs in Bogor City amidst intense competition and rising operational costs. Approach : Using a descriptive analysis method, the research was conducted for forty-five days from August to October 2023 on culinary MSMEs in Bogor City, applying simple random sampling to collect primary data. Research Findings : The results show that both commitment and competency levels of culinary MSME actors are very high. The main strength of these MSMEs lies in their growth orientation through horizontal integration strategies, which enhance business sustainability and competitiveness. Theoretical Contribution/Originality :  This study contributes to MSME development theory by emphasizing the role of commitment and competency as key determinants of success. It also introduces a positioning map for culinary MSMEs in Bogor City, highlighting their comparative advantages. Practitioner/Policy Implication: The findings suggest that policymakers and business practitioners should strengthen partnership programs and collaborative initiatives to optimize the high commitment and competency levels of MSMEs, thereby improving competitiveness and resilience. Research Limitation : This research focuses solely on culinary MSMEs in Bogor City within a specific period (August–October 2023), limiting the generalizability to other regions or sectors.  
Co-Authors Annastya, Annisa Ar Razy, Al Hadiid Rzeznik ARMEN ZULHAM Aryanti, Jessica Aurellia, Olivia Alvira AYU NINGSIH Badi'ah, Roudlotul budi harsanto Chaerudin, Iman Desty Hapsari Kirana Febrianto, Alvano Indradi, Dimas A. Katon, Fadhila Larasati Khoirunissa, Alvi Diani Kirana, Laras Puspa Komaladewi, Rita Muhammad, A. Fadel Mulyawan, Sarah Anjani Prasetyo, Andreas Recki Priscilla, Lysandra Ramdani, Luki Restarani, Hesti Satyodriyani, Kintan Rachmi Sulaeman Rahman Nidar Sule, Ermie Tisnawati Sule, Ernie T. Suryosagoro, Sabuaji Brastowo Triski, Dara Sagita Wa Ode Zusnita Muizu Wa Ode Zusnita, Wa Ode Yudha, R. Thomas Budhyawan