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All Journal Dia: Jurnal Administrasi Publik Jurnal Ilmiah Administrasi Bisnis dan Inovasi Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial SULTANIST: Jurnal Manajemen dan Keuangan Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Unram Journal of Community Service (UJCS) AJAD : Jurnal Pengabdian kepada Masyarakat TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Eduvest - Journal of Universal Studies JATIMAS : Jurnal Pertanian dan Pengabdian Masyarakat International Journal of Multidisciplinary Approach Research and Science Journal Of Informatics And Busisnes Journal of Business Management and Economic Development JER International Journal of Management, Accounting & Finance Journal of Business Economics and Management
Augustinah, fedianty
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UTILIZATION OF ONLINE QUEUE SYSTEM TECHNOLOGY TO IMPROVE PUBLIC SERVICE MANAGEMENT EFFICIENCY AT CLASS I IMMIGRATION OFFICE TPI SURABAYA Falah, Faqim Adinul; Augustinah, Fedianty; Pramono, Sapto; Widyawati, Widyawati
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12180

Abstract

This research focuses on the utilization of Online Queue Systems to enhance the efficiency of public service management at the Immigration Office Class I TPI Surabaya. The implementation of this system is expected to address various issues related to conventional queues, such as long waiting times and customer discomfort. However, there are several aspects that still need to be examined, considering that the success of a public service system highly depends on effective queue management, procedure quality, and the readiness of personnel and supporting policies. The aim of this research is to analyze the impact of the Online Queue System on service quality and efficiency, identify existing challenges, and provide recommendations for system optimization. The research method used in this study is qualitative, with data collection conducted through direct observation, interviews, and document analysis related to the queue system at the immigration office. The findings show that the implementation of the Online Queue System has improved the efficiency and quality of public services, with public satisfaction reaching around 70%. Nonetheless, there is a need for further improvement in several aspects, such as queue management, information transparency, and waiting time. Additionally, technical readiness and supporting policies remain critical concerns, as there is still room to enhance personnel capacity and optimize policies to make the system more effective. The conclusion of this research emphasizes that while the Online Queue System has had a positive impact, several aspects still require attention and improvement to achieve higher efficiency. This research recommends several strategic steps, including increasing system capacity to handle surges in applicants, developing policies to support system operations, providing technical training for personnel, and conducting wider outreach to the public.
POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022 Ginting S, Fadhlan; Augustinah, Fedianty; Widyawati, Widyawati; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12181

Abstract

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.
EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Sutatak, Hafids; Augustinah, Fedianty; Pramudiana, Ika Devy; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

Abstract

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.
Optimization of the Batik Creative Industry through Technological Innovation to Improve Product Quality, Quantity, and Cost Efficiency in the City of Probolinggo Augustinah, Fedianty; Tampubolon, Liosten Rianna Roosida Ully; Suyanto; Simanjuntak, Nensy Megawati; Sutejo, Bambang
Unram Journal of Community Service Vol. 6 No. 4 (2025): December
Publisher : Pascasarjana Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/ujcs.v6i4.1275

Abstract

The Higher Education Community Service Program for Regions (PM-UPUD) aims to optimize the batik creative industry in Probolinggo City through the application of technological innovations. Target partners include Batik Wahyulatri and Poerwa Batik, which face problems such as limited raw material planning, motif and coloring quality, drying technology, and digital marketing strategies. The implementation methods include socialization, training, technology application, mentoring, and evaluation. The technologies applied include Wastewater Treatment Plant (IPAL), infrared dry room machines, Material Requirement Planning (MRP), synthetic coloring techniques, and digital marketing. The program results showed significant improvements: 40% in production capacity, 30% in dyeing quality, 20% in sales turnover for partner 1 and 25% for partner 2, as well as 30% and 36% in profits, respectively. This program supports ASTA CITA number 3 and SDGs number 8 on decent work and sustainable economic growth.
Pengaruh Promosi dan Persepsi Harga terhadap Minat Beli Konsumen di Mutif Batik Store Madiun Wardoyo, Susilo; Augustinah, Fedianty; Ferriswara, Dian; Listyawati, Liling
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.2149

Abstract

Penelitian ini bertujuan mengkaji dampak aktivitas promosi serta cara pandang konsumen terhadap harga dalam membentuk intensi pembelian di Mutif Store Madiun. Riset mengadopsi metode kuantitatif dengan teknik survei kepada 100 partisipan yang merupakan konsumen aktual maupun potensial dari toko tersebut. Pengambilan sampel dilakukan melalui teknik purposive sampling dengan kriteria bahwa responden telah berkunjung atau memiliki pengetahuan mengenai toko. Data dikumpulkan melalui instrumen kuesioner dan dianalisis menggunakan teknik regresi linier berganda. Hasil analisis memperlihatkan bahwa aktivitas promosi memberikan dampak positif signifikan terhadap intensi pembelian dengan nilai koefisien 0,425 (p<0,05). Cara pandang konsumen mengenai harga juga menunjukkan pengaruh positif signifikan dengan koefisien 0,389 (p<0,05). Secara bersamaan, kedua variabel ini mampu memengaruhi intensi pembelian secara signifikan dengan kontribusi 64,3% (R² = 0,643), sedangkan sisanya 35,7% dijelaskan oleh faktor-faktor lain yang tidak masuk dalam penelitian. Rekomendasi dari penelitian ini adalah Mutif Store sebaiknya mengoptimalkan strategi promosi melalui media digital dan membangun persepsi nilai yang kompetitif untuk mendongkrak intensi pembelian konsumen.
Pengaruh Penggunaan TikTok Marketing dan Kepercayaan Konsumen terhadap Peningkatan Brand Awareness Produk UMKM Keripik Tempe Ngawi Sudarso, Sudarso; Listyawati, Liling; Asnawi, Anita; Augustinah, Fedianty
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 2 (2025): Oktober - Desember
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini dimaksudkan untuk mengkaji dampak strategi pemasaran TikTok serta tingkat kepercayaan konsumen dalam meningkatkan kesadaran merek produk UMKM Keripik Tempe Ngawi. Evolusi platform media sosial, terutama TikTok, menciptakan kesempatan strategis bagi pelaku UMKM untuk mengekspansi jangkauan promosi dan membangun pengenalan merek dengan lebih optimal. Kepercayaan konsumen juga berperan esensial dalam mengkonsolidasikan memori dan identifikasi merek dalam persepsi konsumen. Riset ini menerapkan metodologi kuantitatif melalui teknik survei. Informasi dikumpulkan dengan menyebarkan kuesioner kepada 96 partisipan yang mengenal atau telah mengobservasi produk UMKM Keripik Tempe Ngawi via platform TikTok. Teknik analisis data mencakup pengujian validitas, reliabilitas, pengujian asumsi klasik, analisis regresi linier berganda, uji t, uji F, dan koefisien determinasi (R²) menggunakan perangkat lunak SPSS. Temuan riset mengindikasikan bahwa strategi pemasaran TikTok memiliki dampak positif signifikan terhadap peningkatan kesadaran merek. Tingkat kepercayaan konsumen juga terbukti memberikan pengaruh positif signifikan terhadap kesadaran merek. Secara simultan, strategi pemasaran TikTok dan tingkat kepercayaan konsumen memberikan pengaruh signifikan terhadap peningkatan kesadaran merek produk UMKM Keripik Tempe Ngawi. Nilai koefisien determinasi memperlihatkan bahwa mayoritas variasi kesadaran merek dapat diterangkan oleh kedua variabel tersebut. Riset ini menyimpulkan bahwa optimalisasi strategi pemasaran TikTok yang dibarengi dengan pengembangan kepercayaan konsumen merupakan kombinasi krusial bagi UMKM dalam meningkatkan kesadaran merek dan kompetitivitas produk di era digital.
Pengaruh Promosi Dan Kualitas Pelayanan Konsumen Terhadap Keputusan Pembelian Di Samudra Supermarket Madiun Wilujeng, Emik Sri; Augustinah, Fedianty; Listyawati, Liling; sarwani, Sarwani
Journal Of Informatics And Busisnes Vol. 3 No. 4 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jibs.v3i4.4142

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi dan kualitas pelayanan terhadap keputusan pembelian konsumen di Samudra Supermarket Madiun. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 96 responden yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa secara parsial promosi berpengaruh positif dan signifikan terhadap keputusan pembelian dengan nilai t hitung sebesar 2,887 dan signifikansi < 0,05. Kualitas pelayanan juga berpengaruh positif dan signifikan terhadap keputusan pembelian dengan nilai t hitung sebesar 5,248 dan signifikansi < 0,05. Secara simultan, promosi dan kualitas pelayanan berpengaruh signifikan terhadap keputusan pembelian dengan nilai F hitung sebesar 64,818 > F tabel 3,094. Nilai koefisien determinasi (R²) sebesar 0,582 menunjukkan bahwa 58,2% variasi keputusan pembelian dapat dijelaskan oleh kedua variabel independen tersebut, sedangkan sisanya dipengaruhi oleh faktor lain di luar model penelitian. Dengan demikian, dapat disimpulkan bahwa peningkatan promosi dan kualitas pelayanan mampu meningkatkan keputusan pembelian konsumen di Samudra Supermarket Madiun.
Co-Authors Abdurohim Abdurohim, Abdurohim Acai Sudirman Agus Setiawan Andry Herawati Annisa, Putri asnawi, anita Bambang Sutejo Christina Yanita Setyawati, Christina Yanita Chusnu Syarifa Diah Kusuma Cornelis, Vieta Imelda Dharma, Edy Fadjar Kurnia Hartati, Fadjar Kurnia Fahmi K Faiqoh, Ambar Mahaarotul Falah, Faqim Adinul Faradilla, Cut FAUZI, MOCH Firmansyah, Andrean Putra Fitria Halim Galuh Ajeng Ayuningtiyas Ginting S, Fadhlan Harwiki, Wiwiek Hendrayani, Eka Herman Hidayat, Herman Ita Musfirowati Hanika Jasfalini, Silfia Kamariyah, Sri Kangiden, Fahmi Rahmat Kasmawati L, Damajanti Sri Lestari, Damajanti Sri Lestari, Damayanti Sri Likasari, Gati Ayu Listyawati, Liling Pramono, Sapto Pramudiana, Ika Devy Priyanto Ridho'i, Mohammad Roekminiati, Sri Sarwani Sarwani, Sarwani Sedarmayanti, Sedarmayanti sherly sherly Sholihah, Nihayatus Simanjuntak, Nensy Megawati Siti Marwiyah Sudarso Sudarso Sutatak, Hafids Suyanto Tampubolon, Liosten Rianna Roosida Ully Wardoyo, Susilo Widyawati Widyawati Wilujeng, Emik Sri