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All Journal E-Journal Home Economic and Tourism Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI International Journal of Educational Dynamics (IJEDS) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Pendidikan dan Keluarga Community Development Journal: Jurnal Pengabdian Masyarakat International Journal of Tourism, Haritage and Sport Recreation Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Stamina Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Nawasena: Jurnal Ilmiah Pariwisata Jurnal bintang manajemen Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Sains Terapan Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan Journal of Multidimensional Management Tamasya Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Hijriyantomi Suyuthie
Universitas Negeri Padang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Veterinary Other

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Pengaruh Servicescape Dan Perceived Value Terhadap Repurchase Intention Di Hotel Balairung Jakarta Risti Widya Ningrum; Hijriyantomi Suyuthie
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 3 (2023): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i3.1164

Abstract

This research discusses the influence of Servicescape and Perceived Value on Repurchase Intention at Hotel Balairung Jakarta, which is based on guest reviews on Google Review, Tiket.com and Traveloka regarding Hotel Balairung Jakarta. This research purpose to reveal the Servicescape and Perceived Value influence on Repurchase Intention at Hotel Balairung Jakarta. The research type used was quantitative descriptive with a causal associative approach, the sampling technique used purposive sampling which was applied to 317 respondents. The technique for data collection uses a questionnaire with a Likert scale which has been tested for validity and reliability. The technique for data analysis including of data description, analysis requirements test with test of normality, heteroscedasticity and multicollinearity as well as hypothesis testing with multiple linear regression tests using SPSS version 26.00.
Pengaruh Atraksi dan Fasilitas Wisata Terhadap Niat Berkunjung Kembali Wisatawan Ke Pantai Air Bangis Kabupaten Pasaman Barat Novia Febriani; Hijriyantomi Suyuthie
Nawasena: Jurnal Ilmiah Pariwisata Vol. 3 No. 1 (2024): April : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v3i1.1410

Abstract

This research motivation is several problems related to employee management, namely the existence of tourists who are not interested in recommending the Air Bangis Beach tourist attraction to others because of the lack of diversity of tourist attractions, the majority of tourists are not willing to return to the Air Bangis Beach tourist attraction, the majority tourists do not make the Air Bangis Beach tourist attraction their main choice for a holiday, there is a low of educational elements at the Air Bangis Beach attraction of tourist, such as the absence of cultural tourism and a lack of tourist attractions, there are complaints from tourists about the environment where there is still a lot of rubbish strewn about, thus disturbing the beauty The view when tourists enjoy the beach, the place of worship provided in the form of a prayer room, in terms of its structure, is adequate, but it is a shame that the water is poorly maintained, there are many damaged facilities such as the pier and toilets at the Air Bangis Beach tourist attraction. Quantitative research is the methodology employed. This research employed all primary and secondary sources for data. The research participants were Air Bangis Beach guests. 396 guests made up the sample for research, it was chosen by the use of a non-probability sampling method. The instrument for getting data was a scale of Likert questionnaire that has completed validity and reliability testing. The research's data processing was done using SPSS 25.00. The research findings indicate that attractions fall into the sufficient group, which is 3.23; the variable representing tourist facilities also falls into this area, with a percentage are 3.26%; and the variable representing interest, with a percentage of 3.40. Then, the hypothesis in tourism facility research (X2) has a Beta or Coefficient of Standardized is 0.312 with T by count (6.613) and significance is 0.000 <0.05, indicating that the variable of tourist facility (X2) has a good and impact in significant on interest in returning to visit (Y). The attraction value (X1) has a Beta or Coefficient of Standardized is 0.158 with T by count (0.3338) and a significance of 0.000 <0.05. The impact of tourist amenities and sites on the desire to return, with an influence of 12.3% and an Adjusted R Square of 0.123.
Pengaruh Kompensasi dan Lingkungan Kerja terhadap Kinerja Sales Marketing Hotel Berbintang di Kota Padang Jennyfer Jennyfer; Hijriyantomi Suyuthie
Nawasena: Jurnal Ilmiah Pariwisata Vol. 4 No. 2 (2025): Agustus : Nawasena : Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v3i3.1696

Abstract

This study examines the impact of compensation and work environment on the performance of Sales Marketing in star-rated hotels in Padang City. Using a quantitative method with a causal research design, this study involved 30 respondents selected through purposive sampling. Data collection was conducted using a questionnaire designed based on a Likert scale as the research instrument. The collected data were analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS). The hypothesis testing results indicate that compensation has a positive and significant effect on performance, with a t-statistic value (2.660) greater than the t-table (1.66) and a p-value of 0.008 less than 0.05. The work environment also has a positive and significant effect on performance, with a t-statistic value (2.975) greater than the t-table (1.66) and a p-value of 0.003 less than 0.05.
Pengaruh Disiplin Kerja terhadap Kinerja Kerja di Daima Hotel Padang Deva Amanda Novresia; Hijriyantomi Suyuthie
Jurnal Bintang Manajemen Vol. 2 No. 3 (2024): September : Jurnal Bintang Manajemen (JUBIMA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v2i3.3275

Abstract

The research purposes is to calculate how much impact discipline of work has on performance of employee at the Daima Hotel. The population used is all Daima Hotel employees. The research sample utilized was 67 employees. The type of method in this research uses causal associative quantitative. Data was obtained by give questionnaires to informants. The employee work discipline results are sufficient (65.68%). Employee performance is adequate (67.17%). The influence of the two variables is 9.5%.
The Effect of the Accor Live Limitless (ALL) Loyalty Program on Repurchase Intention Mediated by Guest Satisfaction at Peppers Seminyak Bali Valentino Yuda Agustin; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.40

Abstract

This study investigates the direct and indirect effects of the Accor Live Limitless (ALL) loyalty program on repurchase intention at Peppers Seminyak Bali, Indonesia, with guest satisfaction as a mediating variable. A quantitative research design with an associative–causal approach was employed, involving 100 respondents who were ALL members and had stayed at the hotel within the past year, selected using the Slovin formula (10% margin of error) and simple random sampling. Data were collected through validated self-administered questionnaires on a five-point Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4.0. Results revealed that the loyalty program had a positive and significant effect on both repurchase intention (β = 0.239, t = 2.923, p = 0.003) and guest satisfaction (β = 0.373, t = 3.631, p < 0.001). Guest satisfaction also exhibited a strong and significant influence on repurchase intention (β = 0.574, t = 6.513, p < 0.001) and partially mediated the loyalty program–repurchase intention relationship (β = 0.214, t = 2.987, p = 0.003). Theoretically, this research extends loyalty and satisfaction models in luxury hospitality, while practically, it offers insights for hotel managers to optimize loyalty program benefits through personalized rewards, streamlined redemption processes, and consistent service excellence to strengthen guest retention.
The Influence of Online Customer Reviews on Hotel Room Purchase Decisions Through Online Travel Agents at Hotel Truntum Padang Agda, Agda Treusna Pamungkas; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.52

Abstract

The rapid development of information technology has significantly transformed the hospitality industry, where online customer reviews (OCRs) have become a crucial determinant of consumer behavior in hotel booking decisions through Online Travel Agents (OTAs). This study aims to examine the effect of OCRs on hotel room purchase decisions at Hotel Truntum Padang. Employing a quantitative causal approach, data were collected from 100 respondents using purposive sampling and analyzed through simple linear regression with SPSS version 26. The results revealed that OCRs have a positive and significant impact on purchase decisions, explaining 35.9% of the variance, while the remaining 64.1% is influenced by other factors. These findings confirm the essential role of OCRs in shaping customer trust, credibility, and intention to book, where positive reviews encourage bookings and recommendations, while negative reviews may reduce consumer trust. From a managerial perspective, the study emphasizes the importance of actively managing OCRs by encouraging feedback, responding to negative comments, and utilizing customer reviews as a strategic tool to enhance competitiveness in the hospitality market.
Strategi Pengembangan Usaha Wedding Organizer Arunika di Kota Padang Febrian Rafqi Akbar; Hijriyantomi Suyuthie
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 3 (2025): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i3.576

Abstract

This study aims to identify internal and external factors influencing the development of the Arunika Wedding Organizer business in Padang City and formulate appropriate strategies through a SWOT analysis approach. The research method was conducted qualitatively, with data collection techniques through in-depth interviews with five informants, consisting of business owners, employees, and vendors who collaborate with Arunika. The data obtained was then analyzed to map the strengths, weaknesses, opportunities, and threats faced by the company. The results show that the main strengths of Arunika Wedding Organizer lie in responsive service to client needs, solid team coordination, and good working relationships with supporting vendors. These factors are important capital in maintaining consumer trust. However, the study also found weaknesses such as a limited number of part-time teams that can hinder operational flexibility, and suboptimal digital promotions that limit market reach. From the external side, opportunities that can be utilized include the increasing trend of more personal and simple intimate weddings, and the high demand for one-stop services, where all wedding needs can be accommodated by a single service provider. Meanwhile, the threats faced stem from intense price competition with similar service providers and relatively rapid changes in wedding trends, requiring the company to be constantly adaptive. Based on the SWOT matrix analysis, Arunika Wedding Organizer falls into quadrant IV (hold and maintain). Therefore, the recommended strategy is to maintain existing strengths while addressing existing weaknesses, particularly in human resources and digital promotion.
Pengaruh Destination Image dan Fasilitas Wisata Terhadap Minat Berkunjung Kembali Pada Objek Wisata Pantai Air Bangis Kecamatan Sungai Beremas Kabupaten Pasaman Barat Muhammad Alfarisyi; Hijriyantomi Suyuthie
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 2 No. 4 (2024): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v2i4.2310

Abstract

This research is motivated by the identification of issues related to destination image, tourism facilities, and revisit intention. The study employs a quantitative method, specifically a causal associative approach. The data used in this research are primary data. The population consists of individuals who have visited the Pantai Air Bangis tourist destination in Sungai Beremas Subdistrict, West Pasaman Regency. The sample size is 244 respondents, selected through non-probability sampling. Data collection was carried out using questionnaires based on a Likert scale, with validity and reliability tests conducted. The data were analyzed using SPSS versions 20 and 29. The results indicate that the destination image variable falls into the good category based on statistical calculations, with an average TCR score of 70.7. The tourism facilities variable is also categorized as good, with an average TCR score of 68.5. The revisit intention variable is similarly rated as good, with an average score of 72.7. Therefore, the study concludes that there is a positive and significant influence, leading to the acceptance of hypotheses H1, H2, and H3.
Pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Muhammad Luthfi Rizky; Hijriyantomi Suyuthie
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 2 No. 4 (2024): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v2i4.2359

Abstract

The research motivation by the phenomena about price, customer satisfaction, product and service quality, and quality at Cafe Pandeka Batusangkar. The research purpose is to investigate the relationship between price, service quality, product quality, and customer satisfaction at Cafe Pandeka Batusangkar. To investigate cause and effect, this kind of research combines a quantitative causal associative approach with a survey method. Customers of Cafe Pandeka Batusangkar make up the population. In this study, 301 respondents were sampled through purposive sampling, a non-probability sampling methodology. The questionnaire used to gather the data is valid and reliable. The study data were processed using SPSS 26.00. Based to the research results, there is no significant correlation from pricing and satisfaction of customer, service quality and satisfaction of customer, and product quality and satisfaction of customer.
Pengaruh Harga dan Fasilitas Terhadap Kepuasan Pengunjung di Daya Tarik Wisata Bukit Chinangkiak Kabupaten Solok Hafizah Febiola; Hijriyantomi Suyuthie
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2287

Abstract

The purpose of this study was to determine the effect of price and facilities on visitor satisfaction at the Bukit Chinangkiak tourist attraction in Solok Regency. This type of research is descriptive quantitative with survey method. The population is all tourists visiting the Bukit Chinangkiak tourist attraction and the total average number of tourists in January-December 2022 was 12,202 visitors and a sample of 387 respondents was determined. Data were collected from questionnaires that had been tested for validity and reliability. Multiple linear regression tests were used to test the research hypothesis with the help of SPSS 26.00, obtaining the results, namely: (1) Price with sufficient category (64.9%), Facilities with good category (65.3%) and Visitor Satisfaction with sufficient category (64.3%). A significant value of 0.000 < 0.05 is given in the estimated F value of 303.587. This shows that X1 and X2 have a large impact on Y simultaneously, so this hypothesis is correct, then the regression coefficient values for X1 and X2 are 0.727 and 0.092 respectively, with a significant level of 0.007 < 0.05. This shows that for every 1 unit increase in price, 0.727 more people will decide to visit, and for every 1 unit increase in facilities, 0.092 more people will decide to come. Then, the Adjust R square value is 0.611 which shows that the X1 and X2 variables have a large influence of 61.1%.
Co-Authors Abdul Aziz Abdul Aziz Adriani, Genia Agda, Agda Treusna Pamungkas Alvionita, Rediana Ananda Putri Welasasih Andika, Putri Angela Tri Kurnia Sari Anggika Sigit Apriwanti, Nira Arif Adrian Ariza, Tesa Fitri Arlinda, Putri Aulia Mutia Giska Aulia Mutia Giska Avandi, Rivi Benny Fikri Yaldi Budi Ernanda Daniel Manik Darmadi, Riki Dea Namira Deva Amanda Novresia Dewi, Susi Safra DWITAMA, FRISCA SASRI Edo Hamonangan Simatupang Eldia, Shinta Putri elida elida Fajri Hidayat Fajri Hidayat Fajri, Syahrul Fatur A Amri Fauzan Azima Febrian Rafqi Akbar Ferdian, Feri Fernando Fasandra filma sari Fitry, Herma Gusti, Via Hadi Ibnu Saputra Hafizah Febiola Hafizah Febiola Handini P , Clarana Helga Sri Wahyuni Hervina Hervina Husna, Rifdatul ICA PUTRI MINANG SARI, UTARI ARDILLA Ida Ayu Putu Sri Widnyani Ifrah Galbina Ifrah Galbina Imam Zakira Imam Zakira Inggraini, Inggraini Ira Meirina Ira Meirina Chair Jennyfer Jennyfer Juita, Mentari Danny Juniva, Silzia Kasmita Kasmita Kasmita Kasmita Khairunnisa Khairunnisa Komaini, Anton Kurniawan, Rellasmiendra Lisna Ma’rufah, Utami Mesta, Qoriah Muhadi, Ihsan Muhammad Alfarisyi Muhammad Aulia Fadli Muhammad Luthfi Rizky Muli Junita Muli Junita Nidia Wulansari Novia Febriani Novita Sari, Alita Novita Sari, Dwi Putri Nurmailis Nurmailis Oktarinaldi, Taufik Ovrio Yusmar pasaribu pasaribu Perdi Al-Aziz Perdi Al-Aziz Praci, Rusti Mawa Pratiwi Ritonga Pudia M. Indika Putra, Dion Rahmana Putra, Edri Sulsa Rahman, Faizir Rahmi Fadilah Ramadhani, Fredi Randi Hidayat Refanul Syaputra Pohan Risti Widya Ningrum Rizki Amel ya Rizki Amelia Sinensis Roza Hendra Putri Satria, Imam Ali Sepdanius, Endang Serena Azni Serena Azni Setiani, Rini Setyaningsih, Feni Silfeni Silfeni Silitonga, Dahlia Rahmana Surenda, Rian Suryani, Triana Susiani Susiani, Susiani Suwita, Suwita Syafriani, Oza Tiara Fadilla Putri Trisnadi Tiara Fadilla Putri Trisnadi Utami, Nidya Lovitha Valentino Yuda Agustin Waryono . Widha Swara Astini Youmil Abrian Yudika Putra, Alvino Yuki Fitria Yulfiana, Dita Yuliana Yuliana Yuliana Yuliana Yulianti Yulianti