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All Journal Jurnal Pendidikan Vokasi E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI International Journal of Educational Dynamics (IJEDS) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Pendidikan dan Keluarga Community Development Journal: Jurnal Pengabdian Masyarakat International Journal of Tourism, Haritage and Sport Recreation Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Stamina YASIN: Jurnal Pendidikan dan Sosial Budaya MASALIQ: Jurnal Pendidikan dan Sains Nawasena: Jurnal Ilmiah Pariwisata Jurnal bintang manajemen Journal of Business on Hospitality and Tourism Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Sains Terapan Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Kajian Pariwisata dan Perhotelan Journal of Multidimensional Management Tamasya Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Hijriyantomi Suyuthie
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Veterinary Other

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Rancangan Standar Operasional Prosedur (SOP) Make Up Room Kaniak Homestay Syariah di Nagari Tarantang Kecamatan Harau Hanifa, Zahratul; Suyuthie, Hijriyantomi
MASALIQ Vol 3 No 5 (2023): SEPTEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/masaliq.v3i5.1734

Abstract

The problem raised in this final project is the absence of Standard Operating Procedures for Make Up Rooms at Kaniak Homestay Syariah. The purpose of this final project is to design Standard Operating Procedures for Make Up so that it can anticipate, minimize and even eliminate risks that might occur, such as complaints from guests that can affect the image of the homestay. The method used in this final project is descriptive method with qualitative data. The results of the draft Standard Operating Procedures for Make Up Rooms are activities of entering rooms, starting tasks, picking up trash, making beds, cleaning dust, cleaning bedrooms, sweeping and mopping, inspecting guest rooms which are carried out in a structured manner in approximately 15 minutes.
Pengaruh Rebranding Terhadap Corporate Image Pada Hotel AP Premier Batam Anisa, Siti; Suyuthie, Hijriyantomi
Jurnal Kajian Pariwisata Dan Perhotelan Vol. 2 No. 03 (2025): Januari-April 2025
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jkph.v2i2.1793

Abstract

This research purposes is to reveal the rebranding impact on image of corporate at the AP Premier Batam hotel. This research type included in research by quantitative through approach of causal associative, data collected through questionnaires distributed to 100 hotel guests sampled for research and in taking the sample, nonprobability sampling techniques in the form of purposive sampling are used. The Likert scale is used as a way to find out how valid and reliable the questionnaire is as a tool for data collected. The analysis for data was done using normality test, linearity, and simple linear regression tests through a level of significance is 0.05. The findings showed that rebranding has a significant influence on corporate image.
Pengaruh Overtime Kerja & Job Satisfaction Terhadap Work-Life Balance Karyawan di The Balcone Suites & Resort Bukittinggi Putri Artha Pramesti; Hijriyantomi Suyuhtie
Nawasena: Jurnal Ilmiah Pariwisata Vol. 4 No. 1 (2025): April : NAWASENA: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v4i1.1932

Abstract

This study discusses how overtime & job satisfaction affect the work-life balance of employees at The Balcone Suites & Resort Bukittinggi. This research is in the background with the discovery of phenomena regarding overtime, job satisfaction, and work-life balance of employees of The Balcone Suites & Resort Bukittinggi. This type of research is quantitative descriptive with a sampling method using purposive sampling, involving 123 respondents. The research instrument in the form of a questionnaire was prepared using the Likert scale. The data obtained was then analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS) version 3.0. . The results of the hypothesis test show that Overtime Work has a negative and significant effect on Employee Work-Life Balance with a negative value of -0.474 and a tstatistic value of 4.224 > a Ttable value (1.96) with a p-value of 0.000 < 0.05. Job Satisfaction has a positive and significant effect on Employee Work-Life Balance with a value of 0.280 and a tstatistic value (2.745) > a ttable value (1.96) with a p-value of 0.006 < 0.05. Overtime Work and Job Satisfaction have an effect on Employee Work-Life Balance, with an R Square of 0.365 indicating that 36.5% of employee Work-Life Balance variables can be explained by the Overtime Work and Job Satisfaction variables and the remaining 63.5% are influenced by other variables that are not present in this study.
Undergraduate students future career intention in the hotel industry: The impact of implementing the certified internship program Ferdian, Feri; Yulastri, Asmar; Zahari, Mohd Salehuddin Mohd; Suyuthie, Hijriyantomi; Pasaribu, Pasaribu
Jurnal Pendidikan Teknologi Kejuruan Vol 8 No 1 (2025): Regular Issue
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jptk.v8i1.41223

Abstract

This scholarly investigation examines the effect of hotel hallmarks of the hotel industry, service quality of internship and internship satisfaction on undergraduate hotel management students' future career intentions in the hotel industry. A quantitative approach through a cross-sectional study with a self-reported survey questionnaire was undertaken. The sample and the unit of analysis is among hotel management students from Universitas Negeri Padang, West Sumatera, Indonesia who had undergone internships program. The study employs Partial-least Square-Structural Equation Modelling (PLS-SEM) in response to the hypotheses. The results clearly demonstrated that hallmarks of the hotel industry (less pleasant work environments, heavy job responsibilities, slow career development opportunities, and less recognition of work achievement) did not possess negative impact on hospitality interns’ students future career intentions in the hotel industry. Hotel internship service quality and internship satisfaction strongly influence hospitality interns’ students future career intentions in the hotel industry. The findings manifestly provide valuable insights and far-reaching consequences for students, hospitality institutions, industry stakeholders and policymakers.
Pengaruh Disiplin Kerja terhadap Kinerja Kerja di Daima Hotel Padang Deva Amanda Novresia; Hijriyantomi Suyuthie
Jurnal Bintang Manajemen Vol. 2 No. 3 (2024): September : Jurnal Bintang Manajemen (JUBIMA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v2i3.3275

Abstract

The research purposes is to calculate how much impact discipline of work has on performance of employee at the Daima Hotel. The population used is all Daima Hotel employees. The research sample utilized was 67 employees. The type of method in this research uses causal associative quantitative. Data was obtained by give questionnaires to informants. The employee work discipline results are sufficient (65.68%). Employee performance is adequate (67.17%). The influence of the two variables is 9.5%.
Pengaruh Pengalaman Magang Terhadap Kompetensi Mahasiswa Pada Prodi D-IV Manajemen Perhotelan Universitas Negeri Padang Angkatan Tahun 2021 Akimupasya, Shaffyna Ananda; Suyuthie, Hijriyantomi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.81072

Abstract

Penelitian ini dilakukan untuk mengetahui sejauhmana pengaruh pengalaman magang terhadap kompetensi mahasiswa pada prodi D-IV Manajemen Perhotelan. Penelitian dilatar belakang belum tercapai kompetensi oleh mahasiswa manajemen perhotelan yang mengikuti program magang. Pentingnya program magang dalam menghubungkan antara teori dan praktik dalam mempersiapkan mahasiswa untuk memasuki dunia kerja menjadi dasar penelitian ini. Penelitian ini menggunakan pendekatan deskriptif dengan metode asosiatif. Data dikumpulkan melalui kuesioner skala likert dengan teknik pengambilan sampel yang digunakan adalah simple random sampling. Hasil dari penelitian ini menunjukkan bahwa pengalaman magang yang dijalani mahasiswa berada pada kategori sangat baik, dan tingkat kompetensi mahasiswa setelah mengikuti program magang termasuk dalam kategori sangat baik. Penelitian ini menyimpulkan bahwa kontribusi pengalaman magang terhadap kompetensi mahasiswa D-IV Manajemen Perhotelan signifikan dan positif. Program ini cukup efektif dalam membina pengetahuan, keterampilan, dan tingkah laku mahasiswa secara profesional. Kata kunci: Pengalaman Magang, Kompetensi, Mahasiswa
Pengaruh Service Quality dan Product Quality terhadap Customer Loyalty di Cafe Bombaru Pesisir Selatan Monica, Vira; Suyuthie, Hijriyantomi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.81572

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan (service quality) dan kualitas produk (product quality) terhadap loyalitas konsumen (customer loyalty) di Cafe Bombaru, Pesisir Selatan. Latar belakang penelitian didasarkan pada permasalahan yang ditemukan seperti ketidaksesuaian pelayanan, produk yang tidak memenuhi ekspektasi, serta keluhan konsumen yang berdampak pada ketidakloyalan konsumen. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Data dikumpulkan melalui kuesioner skala likert dengan teknik pengambilan sampel yang digunakan adalah purposive sampling. Instrumen penelitian berupa kuesioner yang diukur menggunakan skala likert. Analisis data dilakukan menggunakan uji regresi linier berganda melalui software SPSS. Hasil penelitian menunjukan bahwa baik service quality maupun product quality berpengaruh positif dan signifikan terhadap customer loyalty, baik secara parsial maupun simultan. Dengan demikian, peningkatan service quality dan product quality secara konsisten menjadi faktor penting dalam membangun customer loyalty di industri cafe. Kata kunci : Kualitas Pelayanan, Kualitas Produk, Loyalitas konsumen, Cafe Bombaru.
The Effect of the Accor Live Limitless (ALL) Loyalty Program on Repurchase Intention Mediated by Guest Satisfaction at Peppers Seminyak Bali Valentino Yuda Agustin; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.40

Abstract

This study investigates the direct and indirect effects of the Accor Live Limitless (ALL) loyalty program on repurchase intention at Peppers Seminyak Bali, Indonesia, with guest satisfaction as a mediating variable. A quantitative research design with an associative–causal approach was employed, involving 100 respondents who were ALL members and had stayed at the hotel within the past year, selected using the Slovin formula (10% margin of error) and simple random sampling. Data were collected through validated self-administered questionnaires on a five-point Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4.0. Results revealed that the loyalty program had a positive and significant effect on both repurchase intention (β = 0.239, t = 2.923, p = 0.003) and guest satisfaction (β = 0.373, t = 3.631, p < 0.001). Guest satisfaction also exhibited a strong and significant influence on repurchase intention (β = 0.574, t = 6.513, p < 0.001) and partially mediated the loyalty program–repurchase intention relationship (β = 0.214, t = 2.987, p = 0.003). Theoretically, this research extends loyalty and satisfaction models in luxury hospitality, while practically, it offers insights for hotel managers to optimize loyalty program benefits through personalized rewards, streamlined redemption processes, and consistent service excellence to strengthen guest retention.
The Influence of Online Customer Reviews on Hotel Room Purchase Decisions Through Online Travel Agents at Hotel Truntum Padang Agda, Agda Treusna Pamungkas; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.52

Abstract

The rapid development of information technology has significantly transformed the hospitality industry, where online customer reviews (OCRs) have become a crucial determinant of consumer behavior in hotel booking decisions through Online Travel Agents (OTAs). This study aims to examine the effect of OCRs on hotel room purchase decisions at Hotel Truntum Padang. Employing a quantitative causal approach, data were collected from 100 respondents using purposive sampling and analyzed through simple linear regression with SPSS version 26. The results revealed that OCRs have a positive and significant impact on purchase decisions, explaining 35.9% of the variance, while the remaining 64.1% is influenced by other factors. These findings confirm the essential role of OCRs in shaping customer trust, credibility, and intention to book, where positive reviews encourage bookings and recommendations, while negative reviews may reduce consumer trust. From a managerial perspective, the study emphasizes the importance of actively managing OCRs by encouraging feedback, responding to negative comments, and utilizing customer reviews as a strategic tool to enhance competitiveness in the hospitality market.
THE INFLUENCE OF WORK ENVIRONMENT TOWARDS TURNOVER INTENTION OF EMPLOYEE OF 4 STAR HOTELS IN PADANG CITY Meirina, Ira; Ferdian, Feri; Pasaribu, Pasaribu; Suyuthie, Hijriyantomi
Journal of Business on Hospitality and Tourism Vol. 4 No. 2 (2018): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v4i2.120

Abstract

The purpose of this study was to analyze the influence of the work environment towards turnover intention of 4-star hotel employees in Padang City. This type of research is quantitative descriptive with a causal associative approach. The population in this study was 796 people consisting of all 4-star hotel employees in Padang City. The sample is 251 people using proportional random sampling technique. The data analysis technique used is simple linear regression analysis. The results of the study show that F counts with sig. 0,000 <0,05, then the work environment variable has a significant influence on employee turnover intention. Next, R Square is 0.309. This means that the work environment affects employee turnover intention by 30.9% and the rest is influenced by other factors such as salary, work stress, job satisfaction. Regression coefficient value if Y = a + bX = 17,713 + 0.744 X means that every increase of 1 unit of work environment will increase 0.744 employee turnover unit intention of 4-star hotel in Padang City.
Co-Authors Abdul Aziz Abdul Aziz Adek Kurnia Fiza Adriani, Genia Agda, Agda Treusna Pamungkas Aidil, Fahril Akimupasya, Shaffyna Ananda Alvionita, Rediana Ananda Putri Welasasih Andika, Putri Angela Tri Kurnia Sari Anggika Sigit Apriwanti, Nira Arif Adrian Ariza, Tesa Fitri Arlinda, Putri Asmar Yulastri Aulia Mutia Giska Aulia Mutia Giska Avandi, Rivi Ayu Wirdawati Benny Fikri Yaldi Budi Ernanda Daniel Manik Darmadi, Riki Dea Namira Deva Amanda Novresia Dewi, Susi Safra DWITAMA, FRISCA SASRI Edo Hamonangan Simatupang Eldia, Shinta Putri elida elida Fajar Sidik Fajri Hidayat Fajri Hidayat Fajri, Syahrul Fatur A Amri Fauzan Azima Febrian Rafqi Akbar Feri Ferdian Feriantano Sundang Pranata Fernando Fasandra filma sari Fitry, Herma Fiza, Adek Kurnia Gusti, Via Hadi Ibnu Saputra Hafizah Febiola Hafizah Febiola Handini P , Clarana Hanifa, Zahratul Helga Sri Wahyuni Hervina Hervina Husna, Rifdatul ICA PUTRI MINANG SARI, UTARI ARDILLA Ida Ayu Putu Sri Widnyani Ifrah Galbina Ifrah Galbina Imam Zakira Imam Zakira Inggraini, Inggraini Ira Meirina Ira Meirina Chair Jannah, Riza Bill Jennyfer Jennyfer Juita, Mentari Danny Juniva, Silzia Kasmita Kasmita Kasmita Kasmita Khairani Saladin Khairunnisa Khairunnisa Komaini, Anton Kurniawan, Rellasmiendra Lisna Ma’rufah, Utami Maihendri, Fagil Meirina, Ira Mesta, Qoriah Monica, Vira Muhadi, Ihsan Muhammad Alfarisyi Muhammad Aulia Fadli Muhammad Luthfi Rizky Muli Junita Muli Junita Nafia, Zitny Ilman Nidia Wulansari Novia Febriani Novita Sari, Alita Novita Sari, Dwi Putri Nurmailis Nurmailis Oktarinaldi, Taufik Ovrio Yusmar pasaribu pasaribu pasaribu, pasaribu Perdi Al-Aziz Perdi Al-Aziz Praci, Rusti Mawa Pratama, Vischa Mansyera Pratiwi Ritonga Pudia M. Indika Putra, Dion Rahmana Putra, Edri Sulsa Putri Artha Pramesti Putri, Deanita Rafki, Ahmad Rahma Risa Asri Rahman, Faizir Rahmat Ismail Rahmi Fadilah Ramadhani, Fredi Randi Hidayat Refanul Syaputra Pohan Retnaningtyas Susanti Ridho Ryswaldi Risti Widya Ningrum Ritonga, Pratiwi Rizki Amel ya Rizki Amelia Sinensis Roza Hendra Putri Safhira, Sahda Satria, Imam Ali Sepdanius, Endang Serena Azni Serena Azni Setiani, Rini Setyaningsih, Feni Silfeni Silfeni Silitonga, Dahlia Rahmana Siti Anisa Siti Fatma Surenda, Rian Suryani, Triana Susiani Susiani, Susiani Suwita, Suwita Syafriani, Oza Tiara Fadilla Putri Trisnadi Tiara Fadilla Putri Trisnadi Utami, Nidya Lovitha Valentino Yuda Agustin Vanica Serly Waryono . Widha Swara Astini Youmil Abrian Yudika Putra, Alvino Yuke Permata Lisna Yuki Fitria Yulfiana, Dita Yuliana Yuliana Yuliana Yuliana Yulianti Yulianti Zahari, Mohd Salehuddin Mohd