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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik TEKMAPRO Journal of Industrial Engineering and Management Jurnal Informatika dan Teknik Elektro Terapan EMITTER International Journal of Engineering Technology Journal of Information Technology and Computer Science (JOINTECS) Network Engineering Research Operation [NERO] The Spirit of Society Journal : International Journal of Society Development and Engagement IJEBD (International Journal Of Entrepreneurship And Business Development) Explore IT : Jurnal Keilmuan dan Aplikasi Teknik Informatika Petra International journal of Business Studies (IJBS) Simtek : Jurnal Sistem Informasi dan Teknik Komputer IJEEIT : International Journal of Electrical Engineering and Information Technology Jurnal Ilmiah Tata Sejuta STIA Mataram Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Technologia: Jurnal Ilmiah Jurnal Ilmu Komputer dan Bisnis Jurnal Ekonomi Manajemen Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal E-Komtek Journal of Applied Science, Engineering, Technology, and Education JMK Jurnal Manajemen dan Kewirausahaan Madaniya e-NARODROID Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat International Journal Of Computer, Network Security and Information System (IJCONSIST) Jurnal Pengabdian Masyarakat untuk Negeri (UN-PENMAS) KERNEL: Jurnal Riset Inovasi Bidang Informatika dan Pendidikan Informatika Seminar Nasional Ilmu Terapan Innovative: Journal Of Social Science Research Asthadarma: Jurnal Pengabdian Kepada Masyarakat
Kamisutara, Made
Universitas Narotama
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Perencanaan Strategis Sistem Informasi Menggunakan Framework TOGAF ADM Di Universitas Narotama Surabaya. Bhisma Fajar Kusuma Putra; Made Kamisutara; Achmad Muchayan
KERNEL: Jurnal Riset Inovasi Bidang Informatika dan Pendidikan Informatika Vol 6, No 2 (2025)
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.kernel.2025.v6i2.8445

Abstract

Narotama University Surabaya faces challenges in integrating its academic information systems, which affect operational efficiency and the quality of learning services. This study aims to design an Enterprise Architecture (EA) using the TOGAF Architecture Development Method (ADM) as a strategic information system planning approach to support campus digital transformation. A qualitative descriptive method was employed, with data collected through interviews with eight key stakeholders, direct observation, and literature review. The findings indicate that major issues include data duplication, low system integration, and limitations in technology infrastructure. The proposed architecture design consists of integrated business, information system, and technology architectures. Furthermore, SWOT analysis is utilized to support implementation planning and architectural prioritization. The resulting Enterprise Architecture blueprint is expected to support the realization of an efficient, adaptive, and sustainable Smart Campus environment in line with Narotama University’s vision as a modern higher education institution driven by information technology.
PERANCANGAN SISTEM INFORMASI PENGADUAN KEKERASAN SEKSUAL DI KAMPUS BERBASIS MOBILE DESIGN OF SEXUAL VIOLENCE REPORTING INFORMATION SYSTEM ON CAMPUS BASED ON MOBILE Tyo Riyandi; Made Kamisutara
Technologia : Jurnal Ilmiah Vol 17 No 1 (2026): Technologia (Januari)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/tji.v17i1.20707

Abstract

Kekerasan seksual merupakan salah satu kejahatan besar yang dampaknya bisa mempengaruhi mental dan kerusakan tatanan sosial bangsa Indonesia. Kekerasan seksual di lingkungan perguruan tinggi merupakan sebuah situasi sangat familiar di masyarakat Indonesia. Berdasarkan data dari Komnas Perempuan peningkatan penerimaan pengaduan ke Komnas Perempuan di tahun 2021 sebesar 1933 kasus atau setara dengan 81%. Peningkatan pengaduan tersebut menjadi tantangan tersendiri bagi Komnas Perempuan, bila dihitung dari 263 hari kerja pada 2021, maka rata-rata kasus yang harus direspon Komnas Perempuan berjumlah sekitar 16 kasus/per hari. Penelitian ini bertujuan memberikan pengetahuan tentang pasal pasal yang berkaitan dengan kekerasan seksual, memberikan kenyaman dan keamanan data diri dalam penggunaan, Memberikan perlindungan dan pendampingan saat terjadinya kekerasan seksual. Metode yang digunakan dalam penelitian ini adalah Design Thinking, yang melibatkan pemahaman dan pendefinisian konteks pengguna, pendefinisian kebutuhan pengguna dan organisasi, penentuan solusi desain yang dihasilkan dan evaluasi desain kebutuhan pengguna.
PEMENUHAN EKSPEKTASI, PERBAIKAN DAN PERUBAHAN, MENCIPTAKAN KEKUATAN, KELAYAKAN USAHA, DAN PENGUASAAN TEKNOLOGI DALAM MENOPANG PENGEMBANGAN USAHA MIKRO DI JAWA TIMUR i putu - artaya; Made Kamisutara
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 11 No 2 (2025): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v11i2.689

Abstract

The purpose of this research is to assist micro-entrepreneurs in eight cities: Sidoarjo, Gresik, Tuban, Mojokerto, Pasuruan, Lumajang, Jember, and Situbondo. The main objective is to support their business development to make them more competitive and expand their market. Five variables were used for the business development process: meeting expectations, improving and changing, creating strengths, business feasibility, and technological mastery. The research location was a micro-enterprise center in East Java, a long-established micro-enterprise center that sells various types of products. The population and sample size were the same, i.e. 84 entrepreneurs, and were classified as saturated samples. The data collection method used research instruments distributed using Microsoft Forms via WhatsApp. The analysis method used multiple linear regression analysis, with the aim of estimating the regression equation. Hypothesis testing prioritized partial hypothesis testing of the five variables used. The test results showed that three variables had a significant influence: meeting expectations, improving and changing, creating strengths, and two independent variables, i.e. business feasibility, and technological mastery, turned out to be insignificant. Based on the test results, business actors must focus on two areas, i.e. business feasibility and technology implementation. Insignificant means that these two variables are not optimal and have not provided satisfactory results for these micro business actors.
Product Quality and Service Quality as Determinants of Customer Loyalty: The Mediating Role of Customer Satisfaction in MSMEs in Tambaksari District, Surabaya Kamisutara, Made; Suyono, Joko; Sukoco, Agus
JMK (Jurnal Manajemen dan Kewirausahaan) Vol 11 No 3 (2026): September
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/jmk.v11i3.9366

Abstract

This study aims to examine the influence of product quality and service quality on customer loyalty, with customer satisfaction as an intervening variable among Micro, Small, and Medium Enterprises (MSMEs) in Tambaksari District, Surabaya. This study employed a quantitative approach using a survey method through questionnaires distributed to MSME customers. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The measurement model was evaluated through outer loading, Average Variance Extracted (AVE), discriminant validity, and reliability tests, while the structural model was assessed using R-square, f-square, Q-square, model fit, path coefficients, and specific indirect effects. The results indicate that product quality has a positive and significant effect on customer satisfaction and customer loyalty. Service quality also has a positive and significant effect on customer satisfaction and customer loyalty. Furthermore, customer satisfaction has a positive and significant effect on customer loyalty. The mediation analysis shows that customer satisfaction significantly mediates the effects of both product quality and service quality on customer loyalty. These findings highlight the importance of maintaining product and service quality while strengthening customer satisfaction as a strategic mechanism for building sustainable customer loyalty among MSMEs.
Co-Authors Ach. Desmantri Rahmanto Achmad Zakki Falani Achmad Zakki Falani Adi Prawito Agus Sukoco Agus Sukoco Agus Sukoco Ahmadi, Burhanuddin Alamsah Alamsah Anas Turmudzi Arasy Alimudin Ardhia Fasha Bening Safhabil Ardhya Pandu Pratama Arimbawa, I Gede Ario Baskoro Artaya, Putu Arvianto, Dodik Awalludiyah Ambarwati Baktiono, Agus Bhisma Fajar Kusuma Putra Cholilul Chayati Delinda Dyta Puspitasari Deviyanti, IGA Sri Dianggi Noor Ayu Astari Putri Dwi Suhartini Dwi Suprapti Dwi Syahru Romadhon, Pradipta Eltyasar Putrajati Noman Eman Setiawan1 Fahrudin, Tresna Maulana Firdausy, Aldo Reynaldin Galuh Wahyudainto, Dimas Hopid, Hopid I Gede Arimbawa I Gede Arimbawa I Gede Arimbawa I Putu Artaya I.G.A Sri Deviyanti IGA Sri Deviyanti IGA. Sri Deviyanti Imam Safii Latipah M. Ikhsan Setiawan M. Taufiqur Rohman Mariani Widia Putri Mochammad Rizaldy Much. afif masykur mughni Muchayan, Achmad Muhammad Hanif Muhammad Mustajib Muhammad Roesli Pamudji, Prasanti Oktaviana Pranata, Adityya Eka Prastiwi Prastiwi Prayoga, Nur Restu Purworusmiardi, Tubagus Putu Artaya Rahagiyanto, Angga Ratoebandjoe, Winda Helenea Riyandi, Tyo Rysda Putra Ambariawan Sam Vicarya Widagdo Sengguruh Nilowardono Setiawan, Eman Setiawan, Muhammad Ikhsan Shobirin, Achmed Slamet Winardi Sri Wiwoho Mudjanarko, Sri Wiwoho Sulistyani Eka Lestari Susilo, Kunto Eko Suyono, Joko Tahegga Primananda Alfath Thoyibah, Nurut Tresna Maulana Faahrudin Tresna Maulana Fahrudin Tresna Maulana Fahrudin Tubagus Purworusmiardi Tubagus Purworusmiardi Tyo Riyandi Wiwik Handayani Wiwin Agus Kristiana Yuningsih Yuningsih