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Journal : FIAT JUSTISIA: Jurnal Ilmu Hukum

Alternative Insitutions on Dispute Settlement For Financial Services Sector (LAPS SJK) in Banking Disputes Ningsih, Ayup Suran
Fiat Justisia: Jurnal Ilmu Hukum Vol 17 No 3 (2023)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/fiatjustisia.v17no3.2967

Abstract

A dispute is a problem submitted by the Customer or Customer Representative to the bank mediation organizer, after going through the complaint resolution process by the Bank. When the customer feels that the problem is not resolved through Complaint to the Bank, a dispute is born here. Disputes between the Bank and the Customer are inevitable because of the legal relationship between the two. Dispute resolution solutions are carried out through litigation or court and non-litigation channels. One of the best steps in resolving disputes between banks and customers is through Mediation which is facilitated by the Alternative Insitutions on Dispute Settlement For Financial Services Sector/Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK). The purpose of writing this article is to examine the optimization of the role of mediation for banking disputes. The settlement process at LAPS for the Financial Services Sector is confidential. The term confidential here means that the announcement is not announced. It prioritizes a win-win solution. Therefore it is more comfortable for the parties. Ultimately there will also be able to maintain consumer confidence in the financial services sector.
Co-Authors Abu, Roziya Achmad Jerjes Ade Putra Ali Masyhar Alkhair, Rayyan Andry Setiawan, Andry Anitasari, Rahayu Fery Aprila Niravita, Aprila Aprilia Niravita Aurora Alia, Tiara Bin Hassan, Muhammad Sayuti binti Jamil @ Osman, Zuraini Dani Muhtada Dewi Sulistianingsih Dian Latifiani Dina Silvia Puteri Ekarini, Fitria Elza Aida Putri, Fadilla Erisandi Arditama Fadilah, Galang Fatika Sari, Chika Febriani, Diyah Anggun Fiorentina, Prita Firdausa Hasna, Lubna Hanum, Holy Latifah Hanuma, Holy Latifah Hari Sutra Disemadi Hari Sutra Disemadi Harry Nugroho, Harry Hediyati Maharani, Balqis Hikal Fikri, Muhammad Adymas iin Farlina, iin Indriyani, Widia Indung Wijayanto Irawaty Irawaty Irawaty Irawaty Irawaty Iskandar, Ranu Kamal, Ubaidilah Khoirudin Fathoni, Khoirudin Khomariyah, Maulida Nurul Komariyah, Maulida Nurul Lestari, Endriyani Lestari, Lilis Eka Maharani, Ferra Tiara Moh. Aris Munandar, Moh. Aris Monica Sari, Anis Muchammad Shidqon Prabowo Muchammad Shidqon Prabowo Munawaroha, Eem Novia Wahyu Wardani Novita, Yustina Dhian Nur Hidayat Nur Rizki, Radha Evi Nurul Anggaretno, Setyaning Wida Nurul Fibrianti Nurul Fibrianti Paramita Prananingtyas Parjono, Pudji Prasaja, Regina Celiadi Prasetyo, Kresna Adi Pratama, Iqbal Kend Pratiwi, Endang Prayogo, Bagus Edi PUJI LESTARI Puspa Wardhani, Harumsari Putri Khoirin Nashiroh Putri, Fadilla Elza Aida Rahayu Fery Anitasari Ramli, Asmarani Rasdi Rasdi Rasdi, Rasdi Ratih Damayanti Rini Fidiyani Rini Fidiyani Ristanti, Dina Rokhayatun, Umi Rusyiana, Rusyiana Salsabilla, Selfira Salwa, Adinda Maura Saman, Mohamad Sang Ayu Putu Rahayu Selfira Salsabilla Shidqon Prabowo, Muchammad Sijbat, Sondang Sinta, Dewi Sony Zulfikasari Sugiyono, Tri Suhadi Suhadi Sukrina, Nur Fitri Suprapti, Duhita Driyah Tri Andari Dahlan Ubaidillah Kamal Wardani, Novia Wahyu Wardhani, Harumsari Puspa Waspiah - Wedhatami, Bayangsari Wisnujati, Galih Prapdipto Yohanes Primadiyono, Yohanes