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All Journal Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan Jurnal Riset Gizi Jurnal Manajemen Kesehatan Indonesia UNEJ e-Proceeding Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Kesehatan Komunitas SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Window of Health : Jurnal Kesehatan Jurnal Epidemiologi Kesehatan Komunitas Jurnal Manajemen Informasi dan Administrasi Kesehatan Faletehan Health Journal Poltekita : Jurnal Ilmu Kesehatan Afiasi : Jurnal Kesehatan Masyarakat Jurnal Ners Indonesian Journal of Global Health research Kampurui Jurnal Kesehatan Masyarakat Yumary: Jurnal Pengabdian kepada Masyarakat Jurnal Kesehatan Masyarakat Mulawarman (JKMM) Jurnal Pengabdian Kepada Masyarakat Mulawarman Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management) Jurnal Riset Gizi Journal of Community Empowerment Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Proceeding Mulawarman International Conference on Tropical Public Health Preventif : Jurnal Kesehatan Masyarakat Indonesian Journal of Global Health Research
Adrianto, Ratno
Department Of Health Administration And Policy, Faculty Of Public Health, Mulawarman University, Samarinda, East Kalimantan, Indonesia
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Hubungan Dukungan Organisasi, Beban Kerja dan Motivasi Kerja dengan Kinerja Pegawai Dinas Kesehatan Kota Samarinda Tahun 2025 Fatimatuzzahra, Siti; Adrianto, Ratno; AR., Chaerunnisa; Sumarni, Sumarni; Masithah, Masithah
Afiasi : Jurnal Kesehatan Masyarakat Vol. 10 No. 1 (2025): Afiasi
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/afiasi.v10i1.485

Abstract

Human resources played an important role in the management of an organization in achieving its goals, as an organization required human resources to manage the systems within it. The role of human resources in an organization was very important in determining whether the organization was effective or not. The effectiveness of human resources could be demonstrated by the processes that took place within the organization. One of these was through employee performance. Therefore, the sustainability of the organization depended on employee performance. This employee performance could be influenced by organizational support, workload, and work motivation. This research aimed to determine the relationship between organizational support, workload, and work motivation with the performance of employees at the Dinas Kesehatan Kota Samarinda. The research design was cross-sectional with a population of employees from the Dinas Kesehatan Kota Samarinda. The sample for this study consisted of 50 employees from the Dinas Kesehatan Kota Samarinda (proportional stratified random sampling). The instrument used in this research was a questionnaire. The statistical test employed was the Fisher exact test. The results of the bivariate analysis in this study indicated that there was a relationship between work motivation and employee performance (p=0.016). However, no relationship was found between organizational support and employee performance (p=0.423). Similarly, no relationship was found between workload and employee performance (p=0.216). The conclusion of this study was that there was a relationship between work motivation and the performance of employees at Dinas Kesehatan Kota Samarinda, while there was no relationship between organizational support and workload with employee performance. Recommendations for the agency included continuously improving employee performance, especially in aspects of good motivation, and for future researchers to further investigate with other variables or in different locations.
Pemanfaatan Pelayanan Kesehatan Pada Pasien Rawat Jalan Di Puskesmas Bontang Selatan 1 Gloria Priska Britani Sumlang; Ratno Adrianto; Sumarni; Chaerunnisa AR; Irfansyah Baharuddin Pakki
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 8 No. 1 (2025): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v8i1.6358

Abstract

The utilization of healthcare services is a key indicator of a region’s health system effectiveness. Puskesmas, as a primary healthcare facility, plays a vital role in ensuring access to medical services. However, outpatient service utilization in Indonesia remains low, at 35.16% in 2023, and only 33.39% in East Kalimantan. Puskesmas Bontang Selatan 1 has seen an increase in outpatient visits, yet the Community Satisfaction Survey (SKM) indicates fluctuations, particularly in requirements, procedures, and service convenience. These issues may affect future service utilization. This study analyzes factors influencing healthcare service utilization among outpatients at Puskesmas Bontang Selatan 1 in 2024. The research employs a quantitative analytical survey with a cross-sectional approach. The sample consists of 100 outpatients, selected through Proportional Stratified Random Sampling. Data analysis was conducted using univariate and bivariate methods with Fisher’s Exact Test. Findings show significant associations between healthcare availability (p = 0.018), socio-psychological factors (p = 0.000), and information accessibility (p = 0.002) with healthcare utilization, while doctor services (p = 0.140) showed no significant relationship. It is recommended that Puskesmas improve service information clarity, utilize waiting time for health education, and enhance service quality to increase healthcare utilization.
Studi Kepuasan Pelayanan Kesehatan Masyarakat di Puskesmas Sungai Kapih Kota Samarinda Astuti, Ashri Budi; Adrianto, Ratno; Baharudin, Irfansyah; Kartikasari , Dina
Jurnal Kesehatan Komunitas Vol 11 No 1 (2025): Jurnal Kesehatan Komunitas
Publisher : LPPM Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol11.Iss1.2104

Abstract

A long with technological advancements and societal demands for services, public service providers are required to meet the expectations of the community in delivering services. One of the efforts that must be made in improving public services is conducting community satisfaction surveys. The purpose of this research is to provide an overview of public satisfaction with the services received. The survey is conducted periodically using a descriptive method approach, where the measurement employs the Likert Scale. The respondents in this study were determined based on the Krejcie and Morgan table, consisting of 70 men and 105 women. This survey was conducted at the Sungai Kapih Health Center in Samarinda City from July to October 2024. Data collection was conducted using questionnaires and interviews with respondents who came to the health center. The results of this survey indicate that the complaint and facility elements have a lower satisfaction index compared to other elements. This is caused by the Sungai Kapih Health Center, which is currently providing services at a temporary location in a rented shop,where one of the components that can influence customer satisfaction is direct evidence or physical evidence (tangibles), namely facilities and infrastructure that can be felt directly or physically by customers. It is hoped that after the renovation process is complete, services can run smoothly, with better and more adequate facilities and infrastructure so that patient expectations and comfort are met. Patient satisfaction is a benchmark in the performance of public services, so it is necessary to immediately meet the expectations of the community regarding the provision of facilities and infrastructure in services at the health center.
Pelatihan Manajemen Puskesmas Dengan Metode 3P di Puskesmas Sempaja Kota Samarinda Adrianto, Ratno; Rahayu, Eka Putri; Sumarni, Sumarni; AR, Chaerunnisa; Isnaniah, Enny
Yumary: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 4 (2025): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v5i4.3839

Abstract

Purpose: The aim of this activity was to make primary health care capable of doing management and optimum healthcare activity. Methodology/approach: This activity was held in October 2024, placed in Puskesmas Sempaja. These activities were mostly two days of training in 3P Primary Health Care Management. Results/findings: There was an increase in knowledge in the good category from 69,6% to 87%. This result shows that there was an increase in participant knowledge before and after participating in the 3P primary health care management training. The enthusiasm of the participants was also very high in this training. Conclusions : A community service activity titled “Health Center Management Training Using the 3P Method at Puskesmas Sempaja in the Humid Tropical Forest Area of Samarinda City” was conducted over two days. The program involved 23 participants, all of whom were employees of Puskesmas Sempaja. The results indicated a significant improvement in knowledge, with the percentage of participants categorized as having "good" knowledge increasing from 69.6% to 87% after the training. This demonstrates that the 3P method effectively enhanced participants' understanding of health center management. Limitations: The participants were limited to accidental workers who joined this training due to another activity. Contribution: This community service activity can have a positive impact on workers who work in Puskesmas Sempaja. These activities are used to refresh knowledge of primary healthcare management.
HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT IBU DAN ANAK AISYIYAH SAMARINDA TAHUN 2024 Wardani, Citra Rizki; Adrianto, Ratno; Sumarni, Sumarni; AR, Chaerunnisa; Elvira, Vivi Filia
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.1.2025.110-22

Abstract

Data on outpatient visits at Aisyiyah Samarinda Mother and Child Hospital in 2022-2024 where the data for 2022 is 9,839 visitors, in 2023 there has been an increase where the number of patient visits amounted to 18,689 visitors, and in 2024 until October there was a decrease where the number of patient visits amounted to 15,783 visitors. This study aims to determine the relationship between service quality and outpatient satisfaction at Aisyiyah Samarinda Maternal and Child Hospital in 2024. This type of research is quantitative research using cross sectional studies. The number of samples was 132 respondents using the purposive sampling technique. Data analysis uses univariate and bivariate analysis with chi squared test. The results showed that there was a relationship between technical competence (ρ = 0.025), access to services (ρ = 0.001), and comfort (0.008) with outpatient satisfaction at RSIA Aisyiyah Samarinda. Meanwhile, there was no relationship between human relationships (ρ = 0.916) and outpatient satisfaction at RSIA Aisyiyah Samarinda. So it can be concluded that there is a relationship between technical competence, access to services, and comfort with patient satisfaction. However, there was no relationship between human relationships and outpatient satisfaction at RSIA Aisyiyah Samarinda.
Analisis Faktor-Faktor yang Berhubungan dengan Kepuasan Pasien Rawat Jalan RSUD Kudungga Marinda, Indri; Adrianto, Ratno
Jurnal Kesehatan Komunitas Vol 11 No 2 (2025): Jurnal Kesehatan Komunitas
Publisher : LPPM Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol11.Iss2.2158

Abstract

Medical services are assessed through indicators that gauge patient satisfaction with the services rendered by hospitals, contingent upon the quality of those services. Numerous complaints from the public regarding Kudungga Hospital persist. This study seeks to analyze the factors influencing outpatient treatment satisfaction at Kudungga Hospital. A cross-sectional approach is employed in the study, utilizing a quantitative methodology. Independent variables include access, admission process, waiting time, physical environment, doctor consultation, information for patients and the dependent variable is outpatient satisfaction. The population is outpatients at Kudungga Hospital in December 2023 as many as 3373 people. The sample technique was purposive sampling technique and through Slovin calculation there were 358 respondents as samples in this study. The research analysis used Spearman Rank and multiple logistic regression. The results showed that the factors associated with employee performance at Puskesmas were access (0.0001), admission process (0.0001), waiting time (0.0001), physical environment (0.015), doctor consultation (0.0001), information for patients (0.0001). The dominant variable was the admission process with 5.24 (95% CI OR = 2.585-10.656). The conclusion is that patient satisfaction will be high if the services provided are good starting from reception officers, hospital facilities, health workers and access to health care facilities. It is recommended that hospital management evaluate the quality of hospital services through suggestions and criticisms from patients who seek treatment.
Analisis Faktor-Faktor yang Berhubungan dengan Kinerja Pegawai Dinas Kesehatan Kabupaten Kutai Timur Tahun 2024 Astuti, Prima Yulia; Adrianto, Ratno; Nurrachmawati, Annisa
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i8.61572

Abstract

Performance appraisal is a system that is carried out periodically to review and assess individual performance. The Health Department's work results are not yet optimal, as shown by the 12 Minimum Service Standards (SPM) indicators, all SPM indicators have not reached 100% and there are four indicators that have decreased. Discipline is still low, there are often vacancies during effective office hours. The level of employee attendance at morning roll call activities held on Mondays and Thursdays is very low. This research aims to determine the relationship between work discipline, work ability, work motivation, leadership style, work environment and job satisfaction with the performance of East Kutai District Health Office employees. This was a quantitative research with cross sectional design. The population were Health Department employees with civil servant status (95 people), taken using purposive sampling method. Data analysis used logistic regression tests. The research results show that there is a relationship between work discipline (p=0.021), work ability (p=0.000), work motivation (p=0.012), leadership style (p=0.009), work environment (p=0.019) and job satisfaction (p=0.001) with the performance of East Kutai Health Department employees in 2024. The variables work ability, job satisfaction and leadership style are the variables that have the most dominant relationship with the performance of East Kutai Health Department employees in 2024. The East Kutai Health Office needs to improve employee work ability, apply a democratic leadership style, increase employee discipline, implement the best work environment and pay attention to aspects of employee satisfaction by giving awards to employees who excel.
Hubungan Mutu Pelayanan Kebidanan Dengan Kepuasan Ibu Hamil dalam Mendapatkan Pelayanan Antenatal Care di Puskesmas Muara Ancalong Kabupaten Kutai Timur Nurlinda, Fitria; Adrianto, Ratno; W, Ratih Wirapuspita.
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i8.61573

Abstract

The quality of health services is the level of individual and community health services that can improve optimal health outcomes. The maternal mortality rate in Indonesia is still a big problem, so maternal health services are a top priority in health development. The purpose of this study is to determine the relationship between the quality of midwifery services and the satisfaction of pregnant women receiving antenatal care services. This type of cross-sectional quantitative research was conducted on 95 pregnant women respondents in the Muara Ancalong Health Center area in 2024. Bivariate analysis uses chi-square test, while multivariate analysis uses logistic regression test. The results showed that there was a relationship between the security variable and the satisfaction of pregnant women (p=0.032), there was a relationship between the comfort variable and the satisfaction of pregnant women (p=0.0001), there was a variable relationship of technical competence to the satisfaction of pregnant women (p=0.0001), there was a variable relationship of access/easy access to the satisfaction of pregnant women (p=0.041) and there was a variable relationship of reliability to the satisfaction of pregnant women (p=0.002). The variables that have the greatest relationship with the satisfaction of pregnant women getting antenatal care services are comfort and technical competence. The variables of comfort and technical competence have a strong relationship with the satisfaction of pregnant women in getting antenatal care services, the suggestion of the Puskesmas to give priority to pregnant women regarding their comfort and evaluate needs related to the comfort factor of service recipients and the need to improve the competence of service providers.
A Healthy Family Home without Cigarette Smoke Adrianto, Ratno; AR, Chaerunnisa; Lenik Gah, Regina; Nurlela, Siti; Maulana, Ady; 'Aina 'Uruba, Huurul; Lasari, Aramika; Pasha, Yuliana; Khalisha, Nailah
Mulawarman International Conference on Tropical Public Health Vol. 1 No. 1 (2025): The 3rd MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Objective : The goal of this program is toincrease public knowledge and awareness about the dangers of smoking to one's own health and the health of the family, thereby preventing the occurrence of chronic diseases. Research Methods/ Implementation Methods : This program uses an extension method in the form of delivering material using PowerPoint, with the reading of pre-test questions (before the material) and post-test questions (after the material) to the community in Argomulyo Village. Results : The results of the PreTest and PostTest show an increase in knowledge after the counseling. Conclusion/Lesson Learned : This program can enhance the knowledge and awareness of both active and passive smokers regarding the impacts of smoking and the dangers of smoking indoors, so that smokers can make better decisions to quit smoking and create a healthier environment for themselves and those around them. Thus, this program contributes to efforts to maintain public health and reduce the risk of diseases caused by exposure to cigarette smoke.
AGE, SEX AND OBESITY HOSPITAL'S WORKERS IN BALIKPAPAN Agustina, Elvi; Adrianto, Ratno; Azmiardi, Akhmad; Wirapuspita Wisnuwardani, Ratih
Mulawarman International Conference on Tropical Public Health Vol. 1 No. 1 (2025): The 3rd MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background : Obesity remains a global health issue and a significant contributing factor to Non Communicate Disease (NCDs), so efforts to reduce the prevalence of obesity are very important. The impact of obesity on workers are very broad and includes aspects of physical, mental and productivity helath. The problem of study was the prevalence of obesity in RSUD dr. Kanujoso Djatiwibowo workers and its relationship with age and gender. Objective : This study aimed to determine the prevalence of obesity among workers of dr. Kanujoso Djatiwibowo hospital Balikpapan and in relationship with age and gender. Research Methods/ Implementation Methods : This research was cross sectional study conducted at Medical Check Up RSUD dr. Kanujoso Djatiwibowo Balikpapan in February 2023. A total 838 participants were selected by total sampling technique. Age and gender data were collected by medical record document and obesity data was calculated by measuring BMI and interpreted using WHO BMI Classification for Asia Pacific. The data were analyzed by Chi Square using SPSS. Results : Prevalence of obesity for workers in hospital ‘X” was 50,5%. Most was woman (51,8%) and age 41-50 years old (58,4%). There was a significant relationship between age and obesity (p value = 0,001), meanwhile gender was not statistically significant with obesity (p value = 0,353) Conclusion/Lesson Learned : More than half workers of hospital were obesity and age is statistically significant with obesity.
Co-Authors 'Aina 'Uruba, Huurul Agustina Simanangi Pamowa Agustina, Elvi Ahmad Ahsyar Hamri Akhmad Azmiardi Akhmad Azmiardi Alvie Magda Lesiwal Alwan Zakki Nozomi Aminah Aminah Annisa Nurrachmawati Annisa Nurracmawati AR, Chaerunnisa AR., Chaerunnisa Ari Utari Ashri Budi Astuti Astuti, Ashri Budi Astuti, Prima Yulia Atik Suhargiati Auralia, Syalmita Auralia, Syalmitha Ayu Indira Dwika Lestari Ayu Sri Mega Astuti Baharudin, Irfansyah Blego Sedionoto Boli Matius Tandi Payung Chaerunnisa AR Chaerunnisa Chaerunnisa Dahlia Dahlia Danu Putra, Muhammad Rangga Dedi Priansyah Desy Indah Mardiana Dewi Endah Ramadhani Dias Pratama Dwi Astuti Noor Wijayanti Dwi Listiyani Dzulhannisa Tricindra Edi Suhartono Eka Dewi Sitepu, Abira Ivanca Eka Putri Rahayu Eka Putri Rahayu Eko Prasetya Budi Eko Prasetya Budi Elvira, Vivi Filia Endah Dwi Setianingtyas Fajri, Audya Nada Fatimatuzzahra, Siti Ferdhitya Rizky Syauqi Fierda Eka Pratiwi Gloria Priska Britani Sumlang Grace Angelina Hasan, Hismawati Hilda Hilda Hilda Hilda Hutauruk, Hutauruk Huwaidah, Ayu Ida Ayu Indira Dwika Lestari Ida Ayu Indira Dwika Lestari Ike Anggraeni Ike Anggraeni Gunawan Ike Anggraini Ike Anggraini G Ilfa Pratiwi M Noors Imanuddin, Khairul Ira Puspa Rachmawati Irfansyah Baharuddin Pakki Irfansyah Bahruddin Pakki Iriani Iriani Iriyani Iriyani Iriyani K Iryani Kamaruddin Isnaniah, Enny Ivanca, Abira Iwan M. Ramdan Iwan Muhamad Ramdan Iwan Muhamad Ramdan Iwan Muhammad Ramdam Iwan Muhammad Ramdan Jami'an Jami'an Jami’an Jami’an Jaya Mualimin Julia Arlianti Devani Juliana Hasibuan Jumliana, Jumliana Kania Imanuella Rante Kartikasari , Dina Khalisha, Nailah Khalishah az Zahra Kurniawan Khotimah, Vika Khusnul Khusnul, Vika Kurniawan, Khalishah az Zahra La Debi Atthoba Lasari, Aramika Laura, Najoan Brigitta Lenik Gah, Regina Lisa Septiana Marinda, Indri Masruroh1,2, Ah Yusuf3 , Nikmatur Rohmah4, Irfansyah Baharudin Pakki5 , Anita Dewi Prahastuti Prasojo6 , Qurnia Andayani1 , *Agung Dwi Laksono7 Maulana, Ady Mochamad Makin Mudassir Yunus Mudassir Yunus Muhammad Khairul Nuryanto Muhammad Noor Muhammad Rangga Muhammad Sultan Muhammad Sultan, Muhammad Nada, Abira Ivanca Audya Nada, Audya Nadya Zahira Shafa Najoan Brigitta Laura Nauli, Ruth Sekar Netie Rahmayani Noriah, Noriah Norsehan Norsehan Nunuk Kusuma Wardani Nur Asiyah Nur Rohmah Nur Rohmah Nur, Syalmitha Auralia Nurkholis Nurkholis Nurlianti Nurlianti Nurlinda, Fitria Nursakti Nursakti Nurul Rizkiana Tistania Palupi Setyo Hapsari Panuturi Ratih Elizabeth Thresna Sinaga Paramita, Tri Ratna Pasha, Yuliana Pratama, Dias Rahayu, Eka Putri Rahmad Bakhtiar Rahmat Bahtiar Rahmat Bahtiar Rahmat Bakhtiar Rahmat Bakhtiar Rahmat Baktiar Rahmi Susanti Ramdan , Iwan M. Rangga, M. Ratih Wirapuspita Wisnuwardani Ratih Wirapuspita Wisnuwardani Reny Noviasty Reza Jales Mahesa Adiyatsa Rinda Purnama Rini Astuti Wardhani Rini Wahidatul Ulpah Risky Amelia Rhamadani Rivana Firnanda Riyan Ningsih Riyan Ningsih Rizqa Mahardhika Ronny Setiawati Rudi Saputra Sadaria Sadaria Salyanti Puji Negeri Samsinar Basri Sayyid Muhammad Taqie Septimaulida, Firda Setyo Nugroho Sinar Sinar siti nurlela Subirman - Sumarni Sumarni Syarifah Amira Najla Tasha Citra Purnama Ulfah, Meilida W, Ratih Wirapuspita. Wahyudi, Ayu Huwaidah Wardani, Citra Rizki Wirapuspita Wisnuwardani, Ratih Yadi Yasir Yudi Jaya Cahyana Yumardi Zheditya Ayu Syawalia Zulhijrian Noor