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All Journal Ilmu Administrasi Publik Humano: Research Journal Gema Kampus IISIP YAPIS Biak JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Pinisi Business Administration Review Jurnal Pengabdian Kepada Masyarakat Patikala Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pallangga Praja Paramacitra : Jurnal Pengabdian Masyarakat Jurnal Aktor Perkembangan Kajian Sosial Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Public Resource Innovation Management and Excellence (PRIME)
Sakawati, Herlina
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Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Aktor

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QUALITY OF CUSTOMER SERVICE FOR BUY THE SERVICE (BTS) TRANSPORTATION OF TRANS MAMMINASATA BUS FRIENDS IN MAKASSAR CITY Sakawati, Herlina; Muswar, Irza Fachrul; Akib, Haedar
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.65842

Abstract

Irza Fachrul Muswar, 2023. Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City. Thesis, Faculty of Social and Legal Sciences, Public Administration Study Program, Makassar State University. Supervised by Herlina Sakawati and Haedar Akib. This research aims to determine the quality of Buy The Service (BTS) transportation services for Trans Mamminasata Bus Friends in Makassar City. To achieve this goal, researchers used data collection techniques through interviews, observation and documentation. The data obtained from the research results were processed using qualitative analysis to determine the quality of Buy The Service (BTS) Teman Bus Trans Mamminasata transportation services in Makassar City. The results show that the Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City is running well. This is proven based on the results of interviews, observations and documentation carried out. In several indicators according to Parasuraman et al. in Tjiptono (2000, p. 70). namely Tangibles (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee), and Empathy (Attention). However, the Tangibles (Physical Evidence) and Reliability indicators still need to be improved.
INNOVATION OF POPULATION ADMINISTRATION SERVICES IN INTEGRATED ADMINISTRATIVE SERVICES (PATENT) IN MAKASSAR CITY Sakawati, Herlina; Chairunnisa, Tarisca Amelia; Nur, Andi Cudai
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68304

Abstract

This study aims to innovate in population administration services in Integrated Administrative Services (PATEN) in Rappocini District, Makassar City, in this study using the theory of Rogers (1983) the characteristics of innovation, namely: a). Relative Advantage (relative suitability), b) Compatibility (suitability), c). Complexity, d). Trialibility, and e). Observability. This type of research is qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the research were processed using data reduction data analysis techniques, data presentation and conclusion drawn. The results of the study show that Innovation in Population Administration Services in Integrated Administrative Services (PATEN) in Rappocini District, Makassar City is already in the good category when viewed from several indicators, namely: Relative Advantage (relative suitability), Compatibility (suitability), Complexity (complexity), Trialibility (trial), and Observability (observability). However, it needs to be optimized on the Complexity indicator so that adopters are more aware of the extent to which this innovation will be used in the future.
PARTICIPATORY DEVELOPMENT PLANNING IN SUMBANG VILLAGE, CURIO DISTRICT, ENREKANG REGENCY Rukmana, Novayanti Sopia; Hanafi Gani, Imran; Sakawati, Herlina; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68310

Abstract

The level of community participation in the implementation of development planning deliberations at the Sumbang Village level is quite high, because the community begins to be active in the implementation of Musrenbang by attending the implementation of Musrenbang and proposing opinions and suggestions regarding the work program that will be implemented for one year; and Factors that affect the level of community participation in the Development Planning Deliberations at the Sumbang Village level include:  Factors to the community's activity in participating in participation, factors for the activeness of village governments, factors for the availability of resources, be it in the form of funds, human resources, or infrastructure facilities in Musrenbang in Sumbang Village, Curio District, Enrekang Regency.
SERVICES FOR PERSONS WITH DISABILITIES (STUDY AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRY OFFICE OF ENREKANG REGENCY) Yamin, Muh Nur; Hairia, Hairia; Sakawati, Herlina; Fitri, Anisa
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68305

Abstract

This study aims to evaluate the quality of services provided by the Enrekang Regency Population and Civil Registration Office to people with disabilities to the facilities and services available in the office. This research includes qualitative descriptive research with data collection techniques through Observation, Interviews and Documentation. The Miles and Huberman Data Analysis technique consists of data condensation, data presentation, and conclusion drawn.The results of this study show that the Services for Persons with Disabilities in the Population and Civil Registration Office of Enrekang Regency in general have not been fully successful from six (6) service evaluation indicators, namely Effectiveness, Efficiency, Adequacy, Equity, Responsiveness, and Accuracy. The Effectiveness indicator shows that it has not been running well, it is seen from  the availability of facilities and accessibility for people with disabilities in accessing services such as the unavailability of special toilets for people with disabilities, special parking and information related to service procedures for people with disabilities so that it has not been said to be optimal. Efficiency shows that it has not gone well because in the process of recording ID cards which are carried out outside the scope of the Enrekang Regency Population and Civil Registration Office (pick up the ball), recording facilities such as cameras are still lacking, making this an obstacle during the process of picking up the ball. The adequacy shows that human resources (HR) can be said to be sufficient in providing services to the community, but the resources for infrastructure provided by the Enrekang Regency Population and Civil Registration Office that are needed by people with disabilities in the administrative service process are still inadequate. Equity shows that there is a separate policy given to people with disabilities in making it easier to access public services and also in the decision-making process, the Population and Civil Registration Office of Enrekang Regency consults with people with disabilities to obtain advice and input on how to provide accessibility and good services. Responsiveness shows that the Enrekang Regency Population and Civil Registration Office has implemented the correct public service system where officers as quickly as possible respond and respond to complaints and obstacles from the community during service. The accuracy shows that people with disabilities have felt the positive impact of the services provided, where they can feel that their rights have been fulfilled in receiving services according to the needs of people with disabilities. Of the six (6) service indicators, there are three (3) service indicators that have not been maximized, so it needs to be optimized again to improve quality services for people with disabilities.
CAPABILITIES OF THE GOVERNMENT INTERNAL SUPERVISION APPARATUSF AT THE REGIONAL INSPECTORATE OF SOUTH SULAWESI PROVINCE Sakawati, Herlina; Hiyar, Annisa Nurul Hasanah; Akib, Haedar
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68303

Abstract

This research aims to find out the capabilities owned and supervision at the Regional Inspectorate of South Sulawesi Province. This research is a qualitative research that shows an objective picture of a situation. Data collection was carried out through observation, interview, and documentation techniques. The data analysis techniques used in this study are data reduction, data presentation, and conclusion drawn.The results of the study show that the APIP Capability at the Regional Inspectorate of South Sulawesi Province has been running well, although there are still some shortcomings in its implementation. This can be seen from Roles and Services, Professional Practices, Accountability and Performance Management, Culture and Organizational Relationships, Structure and Governance that have been running well, but there are still shortcomings in HR Management. The supervision carried out as a form of service for ASN is the Review Assistance Service for Regional Apparatus Organizations (OPD) in the South Sulawesi Provincial Government, the Digitization System for Follow-up Information on Audit Results (TLHP), Submission of Complaints of Suspected Criminal Acts and Violations of ASN Discipline.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
ENFORCEMENT OF DISCIPLINE OF STATE CIVIL SERVANTS (STUDY AT THE REGIONAL CIVIL SERVICE AGENCY OF SOUTH SULAWESI PROVINCE) Amalia, Andi Radia Nur; Sakawati, Herlina; Nur, Andi Cudai; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73857

Abstract

This study aims to find out how to enforce the discipline of the State Civil Apparatus in the BKD of South Sulawesi Province. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by means of observation, interviews and documentation. The data was processed using interactive model analysis, namely data condensation, data presentation and conclusion drawn. The results of this study show that 1) Time discipline, employees in the Regional Civil Service Agency need to be improved because the frequency of employee attendance has not met the provisions in Government Regulations. 2) Regulatory discipline, employees in the Regional Civil Service Agency need to be improved, with some employees getting sanctioned or even fired from their jobs for lack of discipline. 3) Discipline of responsibility, employees in the Regional Civil Service Agency have not fully had a high awareness of responsibility in carrying out their duties according to applicable regulations, including in maintaining equipment, carrying out duties according to the code of ethics, and other rules that have an impact on work effectiveness and efficiency. Based on the findings of this study, recommendations to improve the discipline of the State Civil Apparatus with strict action on violations of ASN discipline in the Regional Civil Service Agency for a deterrent effect and increased productivity. The government is advised to foster civil servants in a clear and transparent manner, with career development, rewards for those who achieve, and strict sanctions for norm violators
THE ROLE OF THE GOVERNMENT IN DETERMINING THE PURCHASE PRICE OF OIL PALM FRESH FRUIT BUNCHES IN CENTRAL MAMUJU REGENCY Ritu, Susan; Sakawati, Herlina; Nur, Andi Cudai; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73863

Abstract

This study aims to determine the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district and government obstacles in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district. This research is a qualitative research with 4 informants. Data collection was carried out using observation, interview and documentation techniques. The data analysis technique used consists of data condensation, data presentation and conclusion drawing.The results of this study indicate that the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district can be seen from three roles: 1) as a regulator, 2) as a stabilizer, 3) as a dynamizer has played a good role in regulating, supervising and maintaining the stability of FFB prices. There are several obstacles to the role of the government in setting FFB prices, namely oil palm companies that do not comply with the price policy set, farmers' understanding of the rules that are still lacking and cooperation and support from the government that is less than optimal.
Quality of Health Services at the Tamalanrea Community Health Center Makassar City Sakawati, Herlina; Nikmawati, Andi; Halim, Didin
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61763

Abstract

Quality of Health Services at the Tamalanrea Community Health Center Makassar City. Thesis, State Administration Study Program, Department of State Administration Sciences, Faculty of Social Sciences and Law, Makassar State University, supervised by Mrs. Herlina Sakawati and Mr. Didin.This study aims to determine the Quality of Health Services at the Tamalanrea Community Health Center in Makassar City. This type of research is qualitative and produces descriptive data. With data collection techniques carried out by observation, interviews, documentation. The data analysis techniques used consist of data reduction, data presentation and conclusions.The results showed that the quality of service at Puskesmas Tamalanrea showed that the comprehensive dimension was not fully in accordance with the expectations of the community in providing services at Puskesmas Tamalanrea. The quality of Puskesmas services that are considered not in accordance with community expectations can be seen in the tanggible dimension (physical appearance) facilities such as waiting rooms and toilets still need improvement so that patients feel uncomfortable with the situation. In addition, the reliability dimension (ability) shows the length of the registration process at the counter makes patients complain because the medical record data filling system still uses the system. The quality of health services that are considered to be in accordance with community expectations is in the dimension of assurance, where the health apparatus has fully provided good and quality service, and empathy where the health apparatus provides personal treatment or attention to the community served, so as to create an atmosphere of harmony and mutual understanding between those who serve and those served.
IMPLEMENTATION OF THE FAMILY HOPE PROGRAM (CASE STUDY IN THE FIELD OF EDUCATION IN PENGKENDEKAN VILLAGE, SABBANG DISTRICT, NORTH LUWU REGENCY) Ameliani, Liska; Akib, Haedar; Sakawati, Herlina
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73840

Abstract

This research aims to determine the implementation of the Family Hope Program (Case Study in the Education Sector in Pengkendekan Village, Sabbang Subdistrict, North Luwu Regency). The research uses a descriptive qualitative approach, and data is collected through observation, interviews, and documentation techniques. The data obtained from the research is processed using an interactive analysis model, including data reduction, data presentation, drawing conclusions, and testing conclusions. The results of this research indicate that the implementation of the Family Hope Program in the education component in Pengkendekan Village, Sabbang Subdistrict, North Luwu Regency, has been running well. This is supported by the availability of adequate educational facilities and the active involvement of Family Hope Program facilitators (PKH) in motivating and encouraging parents to optimize their role in their children's education. The factors influencing the implementation of the Family Hope Program (PKH) based on Edward III's theory are communication, resources, disposition, and bureaucratic structure. Of these four factors, communication, disposition, and bureaucratic structure have been effective, while the resource factor has not been fully fulfilled.
Co-Authors A, Muhammad Rizal Adia Purna, Zarni Ahmad, Sulmiah Aina, Asri Nur Ainun, Nur Fitra Amalia, Andi Radia Nur Ameliani, Liska Anary, Sherina Anisa Fitri Arif, Fauziah Nur Hikmah Aris Baharuddin Aslinda, Andi Azhari, Megawati Chairunnisa, Tarisca Amelia Erviana, Irna Fadilahaya, Andi Aqila Febrilia, Rafifah Fitri, Anisa Fitriyani, Fina Gani , Andika Wahyudi Guntur, Muhammmad Haedar Akib Haerul, Haerul Hafish, Ahmad Hairia Hairia, Hairia Halim, Didin Hamid, Ardian Sukmawan Hamrah Hamrah Hanafi Gani, Imran Herling, Herling Hiyar, Annisa Nurul Hasanah Ismail Ismail Izzati Qur'aini, Dzul Jamaluddin Jamaluddin Kasih, Andi Selvi Ratih Madulu, Jeni Maya Kasmita Muh. Rizal Muhammad Fajrin, Muhammad Muhammad Guntur, Muhammad Muhammad Luthfi Mukhlis, Zulhimmah Muswar, Irza Fachrul Nandasari, Nandasari Nasrullah, Muh. Nikmawati, Andi Nina Agustina, Nina Novayanti Sopia Rukmana Novayanti Sopia Rukmana, Novayanti Sopia Novita Sari Nur Yamin, Muhammad Nur, Andi Cudai Nurul Fitriana Nuryamin, Muh Oky Nur Pratiwi Johansyah Paresa, Gabriella Pratiwi, Nur Azizah Putra, Alim Alisa Putri Z, Bintang Maharani Putri, Nur Qamaria Rahmat, Miftahul Ramadhani, Delia Riski Amalia, Riski Risma Niswaty Ristiana, Evi Ritu, Susan Rivai, Andi Muh. Rivai, Andi Muhammad Rizal Rizal Rizal S, Muh. Rustam, Rismayanti Sakti, Nur Karya Sari, Vita Sarifah, Besse Sartika, Elsa Sirajuddin Saleh Solly Aryza Sopia Rukmana, Novayanti Suci Pratiwi Sulfira Sulfira, Sulfira Sulmiah Sulmiah, Sulmiah Syam, Febrianto Syarifuddin Syarifuddin To Tadampali, Andi Caezar Umar, Nur Fadhilah Wati, Nyai Kurnia Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Yamin, Muhammad Nur Yanti, Resky Zarni Adia Purna