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Construction of Welfare Mediation Model Based on Tri Hita Karana on The Economic Effect of Tourism Sector Toward Happiness To Improve Life Satisfaction of Local Community Kusuma, I Gusti Agung Teja; Landra, Nengah; Widnyana, I Wayan
APMBA (Asia Pacific Management and Business Application) Vol. 8 No. 1 (2019)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2019.008.01.5

Abstract

This research aims to measure effects of tourism economy on Tri Hita Karana (Balinesse Life Philosophy) well-being including physical health and well being, psychological, relationship, and spiritual well being, to realize the well-being so that it can create life of satisfaction. Using quantitative method using existing measurement scale. Results of this research indicate that there is no significant effect of tourism economic benefit on happiness and public life of satisfaction. The economic benefit will provide effects on local public happiness and then it can create life of satisfaction, if the public obtain the sense of Tri Hita Karana-based well-being. Another finding proves that Tri Hita Karana well being is proven significantly as a mediated effect of economic benefit on public happiness. Practical implication of the researchers is that the economic measurement is not adequate to be used to predict success of sustainable tourism. It is necessary for other indicators such as well-being, happiness and public life of satisfaction .This research originality and value are to fulfil research gap to involve Tri Hita Karana cultural aspect as a local wisdom trusted to have universal value in determining well-being in the field of tourism economic performance.
When Satisfaction Is Not Enough to Build a Word of Mouth and Repurchase Intention Kusuma, I Gusti Agung Eka Teja; Yasmari, Ni Nengah Wida; Agung, Anak Agung Putu; Landra, Nengah
APMBA (Asia Pacific Management and Business Application) Vol. 10 No. 1 (2021)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2021.010.01.1

Abstract

This study aims to measure the impact of service quality on word of mouth (WOM) and repurchase intention mediated by customer satisfaction. Design/methodology/approach: This cross-sectional study was conducted in all branches of Bank BPD Bali in Bali involving 91 Western Union customers at Bank BPD Bali as respondents. The research hypothesis was tested using a second order model processed by Structural Equation Modeling (SEM) analysis techniques with PLS software. Findings: Satisfaction has "tired" itself as a mediating buffer of quality of service to build loyalty or intention to buy back and word of mouth positive. The evidence shows, service quality has a positive and significant effect on word of mouth and repurchase intention, but satisfaction fails to mediate the effect of service quality on word of mouth and repurchase intention. Customer satisfaction does not affect word of mouth and repurchase intention Practical/implications: Service quality programs must be able to consider other effects besides satisfaction to build word of mouth and repurchase intention. Satisfaction is dynamic and difficult to maintain when competition is getting tougher.
The Effect of Satısfactıon Medıatıon on the Motıvatıon Relatıonshıp Cıtızenshıp Behavıor Work and Organızatıonal Landra, Nengah; Budiyasa, I Gede Putu Eka; Widyawati, Sapta Rini
APMBA (Asia Pacific Management and Business Application) Vol. 11 No. 2 (2022)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2022.011.02.8

Abstract

The purpose of this study was to examine the mediating effect of job satisfaction on the relationship between work motivation and organizational citizenship behavior (OCB). Using as many as 106 employees working in several occupations in one of the largest city in Indonesia as respondents and using a path analysis model, the results showed that work motivation had a positive and significant relationship with job satisfaction and OCB, and also found a positive and significant relationship between job satisfaction and OCB. In general, job satisfaction has been shown to mediate the relationship, but the specifics differ, which is caused by the different characteristics among employees. The mediating effect was evident in male employees, older employees and employees with high tenure while female employees, younger employees (< 5 years), the mediating effect was not proven. As for the characteristics of education, it cannot be concluded with certainty, because the explanatory variance is very low.
The Mediating Role of Trust in the Relationship Between Information Quality, Corporate Image, and Loyalty I Kadek Budi Astawan; Pande Ketut Ribek; I Gusti Ayu Imbayani; Nengah Landra
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4099

Abstract

Continuous engagement in long-term healthcare programs such as the Back-Referral Program (Program Rujuk Balik or PRB) depends on sustained participant loyalty, which is shaped by service-related perceptions and psychological factors. Previous studies have highlighted the roles of information quality and corporate image in influencing participant behavior; however, inconsistencies remain regarding their direct effects on loyalty. This study examines the influence of information quality and corporate image on customer loyalty, with trust considered as a mediating variable. Using a quantitative approach, data were collected from 271 PRB participants and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that information quality does not have a direct effect on loyalty (? = 0.082; p 0.05) but contributes positively to trust (? = 0.463; p 0.001). Corporate image shows a significant direct effect on loyalty (? = 0.209; p 0.05) and also enhances trust (? = 0.488; p 0.001). Trust demonstrates a strong positive effect on loyalty (? = 0.521; p 0.001) and serves as a mediating mechanism linking information quality and corporate image to loyalty outcomes. These findings highlight the importance of trust in maintaining long-term engagement in public healthcare programs and suggest that clear communication, reliable service delivery, and a credible institutional image are central to fostering participant loyalty.
Job Satisfaction’s Role in Mediating the Influence of Workload and Work Culture on Employee Performance of Community Health Center at Klungkung Ketut Trisnayani; I Gusti Ngurah Bagus Gunadi; Nengah Landra; I Gede Cahyadi Putra
Asia Pacific Journal of Management and Education (APJME) Vol 7, No 1 (2024): March 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v7i1.2536

Abstract

Community health center is a community that has a vital role in the growth of human resources. If health services are low, it will greatly affect all sectors of community growth, including the economy in the area. The aim of this research is to determine and analyze the influence of psychological workload and work culture on performance with job satisfaction as a mediator. The population is all employees of the UPTD Puskesmas Banjarangkan I Klungkung with total of 78 people. The analysis technique used is SEM–PLS. The research results show that psychological workload has no significant effect on employee performance, work culture has a significant effect on employee performance, job satisfaction has a significant effect on employee performance, psychological workload has no significant effect on job satisfaction, and work culture has a significant effect on job satisfaction. The implication of this research is that community health centers must continue to improve the performance and satisfaction of their employees so that employees can provide excellent service to the community.
STRATEGI DALAM PENGEMBANGAN DAN KEPERCAYAAN KONSUMEN TOKO CEMPAKA UDENG BALI MELALUI PENGELOLAAN GOOGLE MAPS DAN SISTEM ULASAN DIGITAL Nengah Landra; I Gede Pande Septiawan; Ida Ayu Sintha Agustina; I Nyoman Sender
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pesatnya transformasi digital telah mengubah pola perilaku konsumen yang kini mengandalkan platform berbasis lokasi seperti Google Maps sebagai rujukan utama sebelum melakukan transaksi. Toko Cempaka Udeng Bali, sebuah UMKM busana adat Bali yang berdiri sejak 2015, menghadapi kendala rendahnya visibilitas digital dan kurangnya kepercayaan konsumen akibat pengelolaan akun Google Maps yang belum optimal. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan aksesibilitas dan kredibilitas toko melalui tiga program utama: optimalisasi profil bisnis, implementasi strategi Review for Reward, dan pelatihan manajemen ulasan pelanggan. Metode yang digunakan meliputi sosialisasi, pelatihan langsung (on the job training), serta pendampingan teknis kepada pemilik dan staf toko. Hasil kegiatan menunjukkan keberhasilan realisasi program sebesar 100%, di mana profil toko kini terverifikasi dengan informasi yang akurat dan estetik. Strategi Review for Reward berhasil meningkatkan interaksi digital secara signifikan dengan perolehan 30-40 ulasan baru dalam waktu satu bulan, yang sekaligus memperkuat social proof bagi calon pelanggan. Selain itu, staf toko kini memiliki kemampuan profesional dalam menanggapi ulasan positif maupun negatif secara solutif. Secara keseluruhan, program ini telah membangun ekosistem pemasaran digital yang mandiri dan kompetitif bagi Toko Cempaka Udeng Bali di era modern.
Pengaruh Kepemimpinan Transformasional, Pelatihan, dan Etos Kerja Terhadap Kepuasan Kerja Pegawai Pada Kantor Badan Pertanahan Nasional (BPN) Gianyar Anak Agung Mas Yushika Dwi Isaka Putri; Nengah Landra; Tiksnayana Vipraprastha
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 6 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i6.14392

Abstract

Kepuasan kerja yang optimal berperan penting dalam mendorong pegawai untuk menjalankan tugas secara efektif dan tepat guna, sehingga berdampak pada peningkatan tingkat produktivitas. Kondisi kepuasan kerja yang tinggi tidak hanya menandakan terciptanya lingkungan kerja yang mendukung, tetapi juga memberikan kontribusi positif terhadap capaian kinerja individu serta performa organisasi secara menyeluruh. Penelitian ini dilakukan untuk menganalisis pengaruh kepemimpinan transformasional, pelaksanaan pelatihan, dan etos kerja terhadap tingkat kepuasan kerja pegawai. Pendekatan penelitian yang diterapkan adalah metode kuantitatif. Populasi penelitian mencakup seluruh pegawai tetap pada Badan Pertanahan Nasional (BPN) Kabupaten Gianyar, dengan jumlah sampel sebanyak 66 responden. Pengolahan data dilakukan melalui serangkaian uji, meliputi uji validitas dan reliabilitas instrumen, uji asumsi klasik, analisis regresi linier berganda, pengujian koefisien determinasi, serta uji parsial (uji t). Hasil analisis menunjukkan bahwa kepemimpinan transformasional memiliki pengaruh positif dan signifikan terhadap kepuasan kerja, demikian pula dengan pelatihan dan etos kerja yang terbukti memberikan dampak positif dan signifikan. Berdasarkan temuan tersebut, peneliti merekomendasikan agar pimpinan BPN Gianyar meningkatkan aspek motivasi inspirasional melalui komunikasi yang terarah dan pemberian semangat kerja kepada pegawai. Selain itu, lembaga diharapkan mampu menyesuaikan strategi pelatihan agar lebih praktis dan fleksibel sesuai dengan beban tugas pegawai, serta memperkuat disiplin kerja dan sistem pengawasan yang bersifat mendukung. Langkah-langkah tersebut diharapkan mampu meningkatkan kepuasan kerja pegawai sekaligus mendorong perbaikan mutu pelayanan kepada masyarakat. Optimal job satisfaction plays a crucial role in encouraging employes to perform their tasks effectively and efficiently, thereby impacting the increase in productivity levels. High job satisfaction not only indicates the creation of a supportive work environment but also contributes positively to individual performance achievements and overall organizational performance. This research was conducted to analyze the influence of transformational leadership, training implementation, and work ethic on employe job satisfaction. The research approach applied is the quantitative method. The research population includes all permanent employes of the National Land Agency (BPN) of Gianyar Regency, with a sample size of 66 respondents. Data processing was carried out thru a series of tests, including instrument validity and reliability tests, classical assumption tests, multiple linear regression analysis, coefficient of determination testing, and partial tests (t-tests). The analysis results show that transformational leadership has a positive and significant impact on job satisfaction, as do training and work ethic, which have also proven to have a positive and significant effect. Based on these findings, the researchers recommend that the leadership of BPN Gianyar enhance the aspect of inspirational motivation thru targeted communication and by providing work enthusiasm to employes. In addition, the institution is expected to adjust training strategies to be more practical and flexible according to the workload of the employes, as well as to strengthen work discipline and a supportive supervision system. These measures are expected to enhance employe job satisfaction while also encouraging improvements in the quality of service to the community.
The Servant Leadership Analysis and Work Motivation in Determining Organizational Commitment and Employee Performance Didik Rabuana Artha; I Nengah Suardhika; Nengah Landra
International Journal of Applied Business and International Management Vol 8, No 2 (2023): August 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v8i2.1815

Abstract

Human resources (HR) play an important role and an asset that must be owned by the organization. This is because HR plays an active role in the process of running an organization to achieve goals. Therefore, optimizing the contribution of employees to the company's mission is very important to maintain effective performance. The purpose of this study is to analyze and explain the relationship between servant leadership and work motivation variables with organizational commitment and employee performance at PT. Telkom Access Denpasar. The sample in this study were all permanent employees who worked at several 45 respondents. By using Structural Equation Modeling (SEM) analysis with the help of the Smart-PLS v.3 programs, the results show that the better the implementation of servant leadership can increase employee commitment to the organization. In addition, it was found that employees who are motivated at work will increase their commitment to the organization. The application of servant leadership is not able to, directly and indirectly, determine employee performance. Other results, increasing employee motivation will improve employee performance, either directly or indirectly through the mediation of organizational commitment. Meanwhile, employee commitment was found to have a positive and significant effect on employee performance.
PENGARUH BEBAN KERJA, PENGAWASAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT. LUXE PROPERTI INTERNASIONAL BALI Ni Made Reva Trandani; Nengah Landra; Gde Bayu Surya Parwita
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 6 No. 4 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i4.6254

Abstract

Pesatnya perkembangan ilmu pengetahuan dan teknologi telah melahirkan suatu tatanan baru yaitu tatanan dunia. Proses ini akan menjangkau seluruh negara di dunia, termasuk Indonesia, tidak dapat dipungkiri bahwa mereka akan berpartisipasi dalam sistem internasional yang sama, sistem komunikasi dan interaksi yang sama, khususnya di bidang ilmu pengetahuan dan teknologi. Tujuan penelitian ini adalah untuk mengetahui pengaruh prestasi kerja, supervisi dan pelatihan kerja terhadap kinerja PT Luxe Properti Internasional Bali. Penelitian ini menggunakan metode statistik dan mengambil sampel sebanyak 42 orang. Alat penelitian yang digunakan dalam penelitian ini adalah SPSS 25. PT Luxe Properti Internasional Bali menunjukkan bahwa pekerjaan berpengaruh negatif terhadap pekerjaan yang dilakukan.
PENGARUH BEBAN KERJA, DISIPLIN KERJA DAN KUALITAS KEHIDUPAN KERJA TERHADAP KINERJA KARYAWAN PADA UD MAKA SARI JAYA BADUNG Ni Ketut Erix Kristina Yanti; Nengah Landra; Gde Bayu Surya Parwita
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 6 No. 6 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i6.8309

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis dampak beban kerja, disiplin, dan kualitas kehidupan kerja terhadap kinerja karyawan di UD Maka Sari Jaya Badung. Metode yang digunakan adalah analisis data kuantitatif dengan menggunakan teknik regresi berganda. Data dikumpulkan menggunakan kuesioner yang disebarkan kepada 36 partisipan. Hasil analisis menunjukkan bahwa jam kerja memiliki dampak negatif dan signifikan terhadap kinerja karyawan, menyiratkan bahwa peningkatan jam kerja akan menurunkan kinerja. Demikian pula, disiplin kerja dan kualitas kerja memiliki dampak positif dan signifikan terhadap kinerja karyawan, menyiratkan bahwa peningkatan disiplin kerja dan kualitas akan meningkatkan produktivitas. Rata -rata skor untuk variabel beban kerja, disiplin kerja, dan kualitas kehidupan kerja tergolong baik, dengan beban kerja sebagai faktor yang harus diperhatikan. Penelitian ini merekomendasikan agar bisnis memberikan insentif untuk pekerjaan berkualitas tinggi, meningkatkan manajemen waktu, dan meningkatkan kemauan karyawan untuk berpartisipasi dalam pengambilan keputusan untuk meningkatkan kinerja karyawan.
Co-Authors A.A.Made Alit Putra Adnyana, I Putu Gede Putra Anak Agung Intan Anak Agung Istri Cinta Dewi Anak Agung Mas Yushika Dwi Isaka Putri Anak Agung Putu Agung Anak Agung Putu Agung Anak Agung Wedana Putra Pemayun Andika, Ary Wira Anik Yuesti Ardianti, Ni Putu Indah Ade Arimbawa, Anak Agung Gede Alit Ary Wira Andika Desak Made Nong Hamami Dewa Gede Artha Ariasa Dewi Purnama Sari Didik Rabuana Artha Gde Bayu Surya Parwita Gregorius Paulus Tahu I Gede Aria Kusuma Putra I Gede Cahyadi Putra I Gede Pande Septiawan I Gede Putu Eka Budiyasa I Gede Satrya Ariwibawa I Gede Tri Suryawan I Gusti Agung Teja Kusuma I Gusti Ayu Imbayani I Gusti Ngurah Bagus Gunadi I Gusti Ngurah Tresna Diva Prayoga I Kadek Adi Suryantha I Kadek Budi Astawan I Ketut Setia Sapta I Ketut Wiartha I Komang Agus Septian Adi Cahya I Komang Oka Permadi I Made Agus Budiana I Made Gede Manik Dharma Mahaputra I Made Purba Astakoni I Made Sony Indrawan I Made Yuda Prasetia I Nengah Aristana I Nengah Suardhika I Nengah Suardika I Nengah Sudja I Nyoman Sender I Putu Andri Permana I Putu Krisna Candra Oka Diputra I Wayan Juniartha I Wayan Widnyana Ida Ayu Made Pebryanti Ida Ayu Sintha Agustina Ida Bagus Made Widiadnya Ida Bagus Made Widiadnyana Ida Bagus Widiadnya Ida Ketut Oka Imbayani , I Gusti Ayu Kadek Alan Pranata Kadek Dwi Rista Rini Kadek Rista Ananda Putra Ketut Setia Sapta Ketut Trisnayani Kusuma, I Gusti Agung Teja Kusuma, I Gusti Ngurah Agung Eka Teja Kusuma, I Gusti Ngurah Agung Gede Eka Teja Mudinillah, Adam Mulyati, Ni Kadek Dwi Ni Kadek Ani Widiani Ni Kadek Mita Ayulia Pramesti Ni Kadek Reza Pramudya Dewi Ni Kadek Sinta Oktaviana Prana Dewi Ni Kadek Sutya Dewi Ni Kadek Windy Pramesti Ni Ketut Eni Ni Ketut Erix Kristina Yanti Ni Ketut Istha Lestari Ni Ketut Ratna Parmitha Dewi Ni Komang Tri Hapsari Ni Luh Made Yuni Pradnyawati Ni Luh Nikmawati Dewi Ni Luh Putriyani Ni Luh Putriyani Ni Luh Suastini Ni Made Ari Trisnayanti Ni Made Ariani Ni Made Dita Ayu Mahayani Ni Made Dwi Puspitawati Ni Made Puspitawati Ni Made Reva Trandani Ni Made Satya Utami Ni Made Septiantari Ni Made Widiari Rahayu Ni Made, Adhe Sugi Windarini Ni Nengah Muliani Ni Nengah Wida Yasmari Ni Nyoman Ari Novarini Ni Putu Dian Riani Ni Putu Diana Erawati Ni Putu Indah Ade Ardianti Ni Putu Irmayanti Ni Putu Lina Astuti Wijaya Ni Putu Lindya Dewi Ni Putu Mira Suciani Ni Putu Natasya Ni Putu Novi Widyasari Ni Putu Seftiana Dewi Ni Putu Viranitha Dewi Pertiwi Ni Wayan Ita Arma Dewi Nyoman Surya Wijaya Pande Ketut Ribek Putu Aditya Parodya Putu Armitha Widiyanthi Putu Kepramareni Putu Venny Sri Rahayu Putu Yusi Pramandari Sang Ayu Putu Andina Pryanti Sang Ayu Setya Nusani Sapta Rini Widyawati Sapta Widyawati Seri Adi Utari Sri Indriani, Ida Ayu Syahnur Said Tiksnayana Vipraprastha Trisnayani, Ketut Usadi, Made Pradnyan Permana Wijana, I Made Dauh Winarsih Winarsih Yasmari, Ni Nengah Wida