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Hafel, Muhlis
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Journal : IIJSE

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The Influence of Human Resources, Communications Information Technology (ICT), and Leadership on The Quality of Passport Issuance Public Services in Manokwari Class I Non-TPI Immigration Offices Nurliana, Dian Pratiwi Agustina; Hafel, Muhlis; Herningsih, Herningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4799

Abstract

Based on the results of research, analysis, and discussion of case studies at the Class I Non-TPI Manokwari Immigration Office, it is concluded that the influence of Human Resources, Information Communication Technology, and Leadership on the Quality of Passport Issuance Services at the Office is very significant. Human Resources have a big impact on service quality, as evidenced by the high significance value (t = 4.991, p < 0.05) and the indicator "Timely completion of work" which gets the highest score. Likewise, the use of Information Communication Technology (t = 4.955, p < 0.05) and the role of Leadership (t = 2.623, p < 0.05) also have a strong influence on service quality. Apart from that, the results of the analysis show that the three of them together contribute significantly to the Quality of Passport Issuance Services (F count = 81.542, F table = 2.79). Thus, the role and optimal use of Human Resources, Information Communication Technology, and Leadership is very important to improve the quality of services at the Class I Non-TPI Manokwari Immigration Office.
Co-Authors ., Milwan Abdul Halil Hi Ibrahim Agung S. Abadi Agus Joko Purwanto Ahmad Fahrizal Ahmad Fahrizal Akadun Akadun Andi Irdan Atjo Mea Andi Wijaya Anfas, Anfas Ariani Pongoh Arif Simare Mare Arifin, M. Husni Arsthervina Widyastami Puspitasari Charliany Hetharia Darlin Sukin Simanjuntak Darmanto Darmanto Darmanto Edy Fitriawan Syahadat Edy Fitriawan Syahadat Eko Ady Prabowo Ery Murniyasih Fensca F Lahalo Fita Dwi Oktaria Fretty Matahelumual Hamida A. Jasin Hamzah Hamzah Hendra Poltak Henry, Henry Herningsih Herningsih Herningsih, Herningsih Hismayasari, Intanurfemi B Jaharudin, Jaharudin Jamal, Muh. Jamil, Julfi Jermias Prawar Julfi Jamil Kader, Abdurrahman Kiring Yopi Lanny Wattimena Lanny Wattimena Lili Sarce Joi Sapari Lisda Ariani Simabur Loris M. Iksan Badarudin Madjid, Syaiful Manurung, Tagor Marcelinus P. Saptono Milwan, Milwan Mohamad Iksan Badarudin Muh Jamal Muh. Jamal Muh. Jamal Muh. Jamal Muhammad Arzad Munzir Munzir Muslihuddin Mustamir Kamaruddin Nahda Nahda Nurliana, Dian Pratiwi Agustina Paembang, Felix Pasande, Agustinus Tridarsa Prabowo, Eko Ady Purwanto Purwanto Purwanto, Agus Joko Ramadhani, Niazela Rheza Pratama Rheza Pratama Riberu, Mario Yosef Risky Noviar Roger R Tabalessy Rohana, Dwi Kristika Romyansyah, Romyansyah Rusmalayana Rustamadji Rustamadji Saifullah, Aeb Simabur, Lisda Ariani Sudarwo, Raden Suhardi Suhardi Suriana AR Mahdi Susiana Susiana Syahruddin Hattab Syaiful Madjid Syamsiar, Syamsiar Syarifuddin, Sitti Aetika Umasugi, Mohbir Umaternate, Saleha Wahyudi, Dodi Tri Wiwik Diana Farida Yeti Maisaroh Yosephina Ohoiwutun Yosephina Ohoiwutun Zulhikmah, Zulhikmah Zulkarnain Umar