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All Journal Analisis: Jurnal Studi Keislaman JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH EDUCATIO : Journal of Education Benchmarking: Jurnal Manajemen Pendidikan Islam PARAMUROBI Translitera : Jurnal Kajian Komunikasi dan Studi Media Jurnal Filsafat Indonesia International Journal Of Science, Technology & Management (IJSTM) El-kahfi : Journal of Islamic economics International Journal of Educational Research and Social Sciences (IJERSC) J-ESA (Jurnal Ekonomi Syariah) Al-MIKRAJ: Jurnal studi Islam dan Humaniora International Journal of Educational Narratives International Journal of Management Science Pancasila International Journal of Applied Social Science Attaqwa:Jurnal Ilmu Pendidikan Islam Maharot : Journal of Islamic Education International Journal of Technology and Education Research International Journal of Islamic Educational Research Proceeding Of International Conference On Education, Society And Humanity
Akhyak, Akhyak
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Journal : El-kahfi : Journal of Islamic economics

 1 
Analysis of Factors Influencing Public Trust in the Adoption of Digital Zakat Payment Suselo, Dedi; Zaenal Abidin, Ahmad; Prasetian Dewi, Arlinta; Eko Sujianto, Agus; Akhyak, Akhyak
El-kahfi | Jurnal Ekonomi Islam Vol 6 No 02 (2025): Islamics Economics
Publisher : Sekolah Tinggi Ekonomi Syariah Manna Wa Salwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58958/elkahfi.v6i02.501

Abstract

Abstract: Public trust in amil zakat institutions is a key factor in optimizing national zakat collection. Although Indonesia has a vast zakat potential, actual collection remains low. One of the main causes is the lack of public trust in zakat management institutions, particularly concerning transparency, accountability, and fund management security. In the context of technological advancement, the digitalization of zakat payment systems emerges as a promising solution to enhance efficiency, accessibility, and public trust. This study aims to analyze the factors influencing public trust in digital zakat platforms, using the National Amil Zakat Institution Baitul Maal Hidayatullah (BMH) as a case study. The research adopts a quantitative approach with an associative research design. Data were collected through questionnaires distributed to 150 respondents who are active users of BMH’s digital platform. The analytical method used is exploratory factor analysis to identify the latent structure of variables forming the trust construct. The results indicate three main factors that significantly influence public trust in digital zakat platforms: digital security, transparency and reporting, and ease of use. These three factors show a strong relationship in shaping public perceptions of the credibility of technology-based zakat systems. The findings affirm that trust in digital zakat services is influenced not only by technological factors but also by institutional integrity and the overall quality of user experience.
Co-Authors Abd. Aziz Abd. Aziz Abdullah, Rafidah Adiyono Agus Eko Sujianto Agus Eko Sujianto Agus Zainul Fitri Aifah, Prisma Aulia Akbar Syahdin, Libryan Praja AL GHOZI, ABDULLAH Dede Nurrahman Fatih, Muhammad Al Furqon Wahyudi, M. Guswenti, Mirna Harris, Syahzanan Hosaini, Hosaini Jauhari, Irfan Kastaji, Kustiono Latif Syaipudin M. FURQON Maghfiroh, Ana Minniswatil Mahmud Arif Muhajir, As'aril Muhajir, As’aril Mujamil Qomar Muttaqin, A. Nanan Najmul Mu’arif, Samsul Ngainun Naim Ni'am, Syamsun Nova Tri Prasetiyo Nur Ajizah, Ratna Utami NUR EFENDI Prasetian Dewi, Arlinta Qomar, Mujamil Rohmah, Liatul Sabarudin Sabarudin Sahri Sahri Sahri Saputri, Fadhila Harlis Sujianto, Agus Suselo, Dedi Syafi'i, Asrop Syafi’i, Asrop Tanzeh, Ahmad Yusril Musyafa’, A’ang Yusron, M. Ali Yusron, M. Ali Zaenal Abidin, Ahmad Zainudin Zainudin Zakki, Mohammad