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All Journal Jurnal Ilmiah Ekonomi Islam Jurnal Ilmiah Universitas Batanghari Jambi Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Tribakti: jurnal pemikiran keIslaman At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Jurnal Ilmiah Edunomika (JIE) Jurnal Riset Pembangunan : Media Hasil Penelitian dan Kajian Pembangunan Daerah Jurnal ABDINUS : Jurnal Pengabdian Nusantara At-Tauzi: Jurnal Ekonomi Islam Reswara: Jurnal Pengabdian Kepada Masyarakat Discovery : Jurnal Ilmu Pengetahuan Aghniya: Jurnal Ekonomi Islam ABIDUMASY : Jurnal Pengabdian kepada Masyarakat An-Nisbah : Jurnal Perbankan Syariah Istismar : Jurnal Kajian dan Penelitian Ekonomi dan Bisnis Islam Izdihar : Jurnal Ekonomi Syariah Al-Faruq JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Tribakti: Jurnal Pemikiran Keislaman LA RIBA: Jurnal Perbankan Syariah Alkasb: Journal of Islamic Economics JIES : Journal of Islamic Economics Studies Dinamis: Jurnal Pengabdian Kepada Masyarakat Jurnal Hukum dan Ekonomi Syariah J-EBI Jurnal Ekonomi dan Bisnis Islam
Haryanti, Peni
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DAMPAK PENERAPAN SERVICE EXCELLENCE TERHADAP TINGKAT KEPUASAN NASABAH BANK SYARIAH Lutfia, Lutfia Sobaroh; Haryanti, Peni
J-EBI Jurnal Ekonomi dan Bisnis Islam Vol 5 No 01 (2026): Jurnal Ekonomi dan Bisnis Islam
Publisher : Institut Agama Islam K.H. Sufyan Tsauri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57210/j-ebi.v5.i01.231

Abstract

This study aims to analyze the impact of implementing service excellence on the level of satisfaction of Islamic bank customers through a literature review approach. The research was conducted by reviewing various journals, books, and scientific reports that discuss service quality, dimensions of service excellence, and customer satisfaction in the context of Islamic banking. The results of the study show that the implementation of service excellence including responsiveness, reliability, assurance, empathy, and physical evidence consistently contributes positively to increased customer satisfaction. Fast, professional, and Sharia-compliant services have been proven to increase customer trust and comfort. However, some literature indicates that challenges remain, particularly regarding human resource quality, service consistency, and digital technology development. Therefore, improving employee competence and service innovation are important strategies for strengthening Islamic bank customer satisfaction.
FAKTOR-FAKTOR YANG MEMPENGARUHI DAYA SAING BANK SYARIAH TERHADAP BANK KONVENSIONAL: TINJAUAN LITERATUR Solikha, Kharimatus; Haryanti, Peni
J-EBI Jurnal Ekonomi dan Bisnis Islam Vol 5 No 01 (2026): Jurnal Ekonomi dan Bisnis Islam
Publisher : Institut Agama Islam K.H. Sufyan Tsauri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57210/j-ebi.v5.i01.232

Abstract

Bank syariah di Indonesia menghadapi persaingan ketat dengan bank konvensional, terutama di era digital dan perubahan perilaku nasabah. Keunggulan prinsip bagi hasil dan kepatuhan syariah menjadi nilai tambah, namun inovasi produk, kualitas layanan digital, dan literasi masyarakat masih menjadi tantangan. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang memengaruhi daya saing bank syariah melalui analisis literatur. Penelitian menggunakan metode kualitatif dengan pendekatan literature review, dengan menganalisis berbagai penelitian terdahulu terkait faktor internal dan eksternal yang memengaruhi daya saing bank syariah di Indonesia. Hasil penelitian menunjukkan bahwa terdapat lima faktor internal utama yang memengaruhi daya saing bank syariah, yaitu produk dan layanan, promosi dan edukasi, sumber daya manusia, teknologi dan infrastruktur, serta struktur dan operasional. Selain itu, faktor eksternal seperti kondisi makroekonomi, regulasi, dan pengawasan Dewan Pengawas Syariah juga berperan signifikan. Keunggulan produk syariah, kompetensi SDM, literasi nasabah, serta percepatan digitalisasi menjadi determinan penting dalam membentuk posisi kompetitif bank. Peningkatan daya saing bank syariah memerlukan strategi holistik yang mengintegrasikan penguatan faktor internal dan adaptasi terhadap faktor eksternal.
Co-Authors Afwandi, Ahmad Hawwin Agustina, Rachma Ahmad Ajib Ridlwan Ali, Muhammad Haidar Andrianto, Imam Kukuh Apifah, Nida Nor Apriliawan, Faisal Bagus Aji Ardiana, Meta Arif Nur Kholbi Asri, Muhammad Rizal Asyam Ramadhani, Rizky Atkia, Noor Ayu Cahyani, Yulidya Bimantoro, Oki Surya Chamim, Muhammad Daristin, Pipit Erika Dewi Fitriana Dian Anisa Rokhmah Wati Dwi Ari Pertiwi Falah, Fajrul Fikri Haikal, M. Ali Hadi Wijaya, Oktofa Hidayati, Athi' Hidayati, Athi’ Hidayati, Athi’ Humaidi Humaidi Husna Karimah Iftitaahul Mufarrihah Ikhsanudin, Wahid Imam Sopingi Irham Zaki Khusnudin Khusnudin, Khusnudin Kusnul Ciptanila Yuni K Lutfia, Lutfia Sobaroh Malihah, Lola Masalingi, Abdurrahman Muhammad, Atha Mahdi Mukminatus Zuhriyah, Mukminatus Musfiroh, Anita Nisful Laili, Choirun nur laili, jihan Pataya Komaria, Sri Putri, Nurdiana Raden Mohamad Herdian Bhakti Radiallah Rahmania Kususmawati, Ita Ramadhani, Rizky Asyam Raziqi, Khairul Retno Eka Pramitasari rifardi, lailatul maghfiroh putri Rodliyah, Iesyah Roissyatul Mursidah, Siti safira, anggun Saiful Anam, Muhammad Salim Al Idrus Santoso, Rohmad Prio Saraswati, Sari Septia Nanda Dewi Shiddiq, Ja'far Siti Fauziyah Sobaroh, Lutfia Sokhi Huda Solikha, Kharimatus Sudarwanto, S.Pd., M.SM, Dr. Tri Sundari, Listia Tri Sudarwanto Wahyunitasari, Eka Dita Wakhidah, Alfina Rahmaniyah Yuni K, Kusnul Cipta Nila Yuni K., Kusnul Ciptanila Yuniarti Hidayah Suyoso Putra Zabidi, Haya