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All Journal Jurnal Ilmu Pertanian Indonesia Jurnal Komunikasi Pembangunan Jurnal Penyuluhan Jurnal Manajemen dan Agribisnis Buletin Ekonomi Perikanan Jurnal Konseling dan Pendidikan Jurnal Ilmu Sosial dan Humaniora Journal of Educational, Health and Community Psychology Indonesian Journal of Business and Entrepreneurship (IJBE) JURNAL SOSIAL HUMANIORA (JSH) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Family Science Journal of Consumer Science Journal of Consumer Sciences Jurnal Ilmu Keluarga dan Konsumen International Research Journal of Business Studies (E-Journal) JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Paedagogy The Journal of Indonesia Sustainable Development Planning (JISDeP) Jurnal Pengabdian Masyarakat Indonesia Jurnal Pusat Inovasi Masyarakat Mamangan Social Science Journal International Journal of Disaster Management Journal of Child, Family, and Consumer Studies Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Jurnal Penelitian Pendidikan Indonesia Policy Brief Pertanian, Kelautan, dan Biosains Tropika
Istiqlaliyah Muflikhati
Department Of Family And Consumer Science, IPB University. Jl. Kamper, Wing 4 Level 5, Campus Of IPB Dramaga Bogor 16680
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Journal of Consumer Science

 1 
Exploring the Impact of Perceived Justice and Complaint Handling Satisfaction on Trust and Commitment in Indonesia's E-commerce Fashion Sector Sari, Trisna Intan; Hartoyo, Hartoyo; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 10 No. 1 (2025): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.10.1.145-172

Abstract

Background: Indonesia's rapid growth in the e-commerce fashion sector presents opportunities and challenges, particularly in addressing consumer dissatisfaction during post-purchase experiences. Key challenges include product misrepresentation, delivery delays, or unmet expectations, which can lead to negative behaviors such as complaints, reduced loyalty, and distrust toward sellers. Purpose: This study investigates the impact of perceived justice dimensions—interactional, procedural, and distributive—on satisfaction with complaint handling and its subsequent effects on customer trust, customer commitment, and customer loyalty. Methods: This study employed a cross-sectional survey with a purposive sampling technique, collecting data from 174 respondents in the Jabodetabek region. Structural Equation Modeling-Partial Least Squares (SEM-PLS) was used for analysis. Findings: This research reveals that distributive and procedural justice significantly influence complaint handling, while interactional justice has a smaller yet notable impact. Complaint handling, in turn, significantly enhances both customer commitment and customer trust, with customer commitment emerging as a stronger driver of customer loyalty. Notably, customer trust's direct effect on customer loyalty is insignificant, suggesting that emotional engagement through commitment plays a more pivotal role in fostering loyalty. Conclusion: These findings underscore the importance of fair complaint resolutions, efficient processes, and empathetic communication in maintaining customer relationships. Research implication: The findings provide actionable insights for e-commerce businesses to improve customer satisfaction with complaint handling, particularly emphasizing the critical roles of distributive justice and procedural justice in fostering satisfaction.
The Influence of Family Characteristics, Family Financial Management, and Saving Intensity on The Size of Farmer Families’ Saving at Ciaruteun Ilir Villages Kartikasari, Susanti; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 1 No. 2 (2016): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.1.2.13-27

Abstract

The aim of this study was to analyze the influence of financial management on saving behavior in farmer families. This research uses cross-sectional design conducted in Ciaruteun Ilir Village with purposive selection location. The study was performed in 70 randomly selected families with working wife. The results showed that financial management of farmer family is poor.  A total of 71.4 percent of farmer families has saving. The results of multiple linear regression showed that the bigger the family size, the weaker the financial management. Nonetheless, the number of assets and higher family income would increase financial management. Logistic regression showed that family with better financial management is more likely to have better saving. Family size would reduce saving, while family income would increase saving.
The Influence Of Perception On Purchasing Decision Of Soy Sauce Sachet In Rural And Urban Area Rachmawati, Hazrina; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 2 No. 2 (2017): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.2.2.1-14

Abstract

Nowadays. the soy sauce is sold in various of sizes plastic package from a large size to sachet. It is. therefore. very important to analyze the factors that influence the purchasing decision of soy sauce sachet. The study was conducted in Kebon Kalapa Subdistrict. Bogor  District as an urban area and Galuga Subdistrict. Bogor Disctrict as a rural area. One hundred and seventy-four households became the subject of the study and they were chosen by simple random sampling. The data were analyzed by using Chi-square. Independent sample t-test. Pearson correlation. and logistic regression. The result of the study showed that in rural area. the number of family members and price perception on purchasing decisions toward the soy sauce sachet influenced significantly. Overall. the price perception significantly influenced the purchasing decisions toward the soy sauce sachet. 
The Influence Of Mother’s Perception and Attitude Toward Fish Purchasing Behavior in Pekalongan Families Safitri, Ima Audina; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 3 No. 1 (2018): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.3.1.28-38

Abstract

Purchase behavior is influenced by several factors such as perception and attitude. This study aims to analyze the influence of perceptions and attitudes on fish purchasing behavior in rural and urban areas. This research use cross sectional study design. This research was conducted in Pekalongan. Kandang Panjang Village, Pekalongan City as urban area and Duwet Village, Pekalongan Regency as rural area. The sample in this study was 100 mothers. Data were analyzed using descriptive test, different test Independent sample T-test, Pearson correlation test, and multiple linear regression test. Perception and mother’s attitude in urban were higher than in rural. Beside that, there were differences on fish expenditure, expenditure of fish in urban was higher than in rural. Regression test showed perception, location, and maternal age have a significant effect on fish purchasing behavior.
The Influence Of Mother’s Motivation And Preferences On Fish Consumption Behavior In Rural And Urban Families Sari, Ririn Purnama; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 3 No. 1 (2018): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.3.1.39-49

Abstract

The aims of this study is to analyze the differences and the effects of mother’s motivation and preference on behavior of fish consumption in families in rural and urban areas. The research design which used was cross sectional study with purposive location selection in Duwet Village, Pekalongan Regency, and Kandang Panjang, Pekalongan City. The sample in this study is 100 families consisted of 50 families in rural areas and 50 families in urban areas. The results show that urban families prefer fresh sea fish, while rural families prefer pindang fish. The result of multiple linear regression analysis showed that factors affecting the fish consumption behavior of rural family is family size, and per capita income, while fish consumption behavior of urban family  influenced by family size, per capita income, and preference.
Financial Management and Assets Ownership Toward Subjective Well-Being on Entrepreneurial Family Setyasalma, Hani; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 4 No. 1 (2019): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.4.1.25-36

Abstract

This study aims to analyze the effect of financial management and asset ownership on subjective well-being on entrepreneurial families. This research was conducted on 90 families who had a business in Babakan Village, Dramaga District, Bogor Regency. The sampling method was using the purposive technique. Respondents in this study are husband or wife who owns and manage their business. Data analyzed descriptively and inferential statistics using multiple linear regression test. According to the research, entrepreneurial families have a low financial management index. Most families have assets at least three types. The level of subjective well-being of the entrepreneurial family is classified as moderate. Income and financial management have a significant positive effect on the subjective well-being of families. Asset ownership does not have a significant effect on subjective family well-being.
Child Involvement in Family Financial Management and Subjective Well-Being of Children from the Intact and Non-Intact Families Nurhayati , Leti; Muflikhati, Istiqlaliyah
Journal of Consumer Sciences Vol. 5 No. 1 (2020): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.5.1.46-57

Abstract

The purpose of this research is to analyze the influence of child involvement in family financial management and material well-being on children’s subjective well-being among children from intact families and non-intact families. Fifty students from intact families and fifty students from the non-intact family have participated in this research. The students were selected using stratified random sampling techniques from junior high schools in Bogor Regency. Data were collected using a self-administered questionnaire and were followed with in-depth interviews with some students. The result of this research showed that child involvement, material well-being, and subjective well-being were categorized as medium. The result of the independent sample T-test showed that there were no significant differences between students from intact families and students from non-intact families in terms of their involvement in family financial management, material well-being, and subjective well-being. The result of the multiple linear regression test showed that child involvement in family financial management significantly positively affected their subjective well-being. Thus, the higher the children involved in family financial management, the better their subjective well-being.
Co-Authors - Elmanora Ach. Haris Abdi Manaf Achmad Fahrudin Achmad Fahrudin Adam Sugiharto Adinda Wahyu Widhi Astuti Adzkiya, M.A. Zaim Agief Julio Pratama Alfiasari Amelya Qois Nabillah Amirah, Nurul Angraini, Sylvianti Ani Wijirahayu Anindya Savira Anna Fatchiya Anna Fatchiya Arief Hendarto Budi Suharjo Bunga Ayu Lestari Cep Abdul Baasith Wahpiyudin Chandra, Nirmala Eka Damayanti, Rahmi Defina Desy Purwayanti Dewi Sekar Mukhti Dewi, Siska Ayu Tiara Diah Krisnatuti Dinarwan *. Djuara P Lubis Dwi Hastuti Elmanora Elmanora Elmanora Elmanora Elvindia Puja Hanggrita Erni Widyaningsih Ervina Aprianti Euis Sunarti Fadil Risdian Ansori Fathimah Zahroo Gatot Yulianto Gilar Cahya Nirmaya Handian Purwawangsa Hari Wijayanto Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hazrina Rachmawati, Hazrina Herawati, Tin Heri Antoni Herien Puspitawati Indrawati Zuhara Ira Mustika Irni Rahmayani Johan Ismie Leona Rahayu Ismie Leona Rahayu Kumoro, Retno Laely Rahmawati Akmalia Larastyan Yang Bogaan Muhammad Leila Siti Chairani Lestari*, Indah Ria Lestari, Indah Ria Lilik Noor Yuliati Luvy Mayanda Lyra Majasoka Megawati Simanjuntak Melly Latifah Mentari Dwi Prihatiningrum Miracle Samuel Samosir Mirdat Silitonga Mirdat Silitonga Moh. Djemdjem Djamaludin Mohammad Iqbal Irfany Nadia Aulia Narni Farmayanti Neti Hernawati Nia Reviani Ninik Sriyanti Novida Nurmayanti Nurhayati , Leti Nurul Salimah Oktavia Rattika Muladsih Oktriyanto Oktriyanto Pantas Angelia Pratiwi Ismayanti, Pratiwi Pudji Muljono Puspa Widya Utami Qodarian Pramukanto Raditya Kasih Mahanani Rahma Nur Praptiwi Rahmi Yulfa Rani Maulanasari Ranti Aisuka Rinjani Raysha Helau Wardhani Retnaningsih Retnaningsih Ria Oktaria Ridhoni Khoirul Anam Risda Rizkillah, Risda Ristya Primadi Riza Riza Rizka Syarifa Robi Rizkianto Safitri, Ima Audina Sari, Nova Nurmala Sari, Ririn Purnama Sari, Trisna Intan Setyasalma, Hani Sheila Nur Azizah Siroj, Eko Yuliarti Siti Maesaroh Sudirman Pabokori Susanti Kartikasari, Susanti Suwarto Tantri Ryanthi Tati Budiarti Tatie Soedewo Taufiiqoh, Maitsaa Rifdah Tin Herawati Tri Wulandari Henny Astuti Ujang Sumarwan Ulfi Urfillah Umu Rosidah Vivi Irzalinda Wawan Okatriza Yatri I Kusumastuti Yulianah Yulina Eva Riany Yulya Srinovita Zifora Mujahidah Villa Zulfikar Zulfikar