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All Journal Buletin Udayana Mengabdi Buletin Studi Ekonomi Jurnal Ekonomi Kuantitatif Terapan MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN E-Jurnal Ekonomi dan Bisnis Universitas Udayana E-Jurnal Manajemen Universitas Udayana Jurnal Ekonomi dan Bisnis Jagaditha Jurnal Ilmu Sosial dan Humaniora JDM (Jurnal Dinamika Manajemen) JUIMA : Jurnal Ilmu Manajemen Asia-Pacific Management and Business Application International Journal of Social Science and Business International Journal of Supply Chain Management JURNAL MANAJEMEN BISNIS Forum Manajemen Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia JPM: JURNAL PENGABDIAN MASYARAKAT Journal of Management Analytical and Solution International Journal of Applied Business and International Management INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Journal Of Management Analytical and Solution (JoMAS) Digital Innovation : International Journal Of Management International Journal of Management, Accounting & Finance International Journal Business, Management and Innovation Review
I Gusti Ayu Ketut Giantari
Fakultas Ekonomi Dan Bisnis Universitas Udayana
Aerospace Engineering Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Transportation Other

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PERAN BRAND IMAGE MEMEDIASI PENGARUH E-WOM TERHADAP NIAT BELI SMARTPHONE VIVO DI KOTA DENPASAR Kadek Agus Yoga Andreana; I Gusti Ayu Ketut Giantari
E-Jurnal Ekonomi dan Bisnis Universitas Udayana VOLUME.12.NO.06.TAHUN.2023
Publisher : Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EEB.2023.v12.i06.p06

Abstract

The phenomenon of smartphones becoming secondary goods makes people's demand for smartphones increase, so that Vivo as one of the smartphone vendors in Indonesia, needs to carry out the right strategy to increase people's purchase intentions for their smartphones. The purpose of this study was to explain the role of brand image in mediating the effect of E-WOM on Vivo smartphone purchase intentions in Denpasar City. The sample used in this study was 100 respondents using a questionnaire tool. The sample was determined using non-probability sampling model with purposive sampling technique. The data analysis technique used is path analysis with the help of SPSS program. The results show that E-WOM has a positive and significant effect on purchase intention, E-WOM has a positive and significant effect on brand image, brand image has a positive effect on purchase intention, brand image is able to mediate the effect of E-WOM on purchase intention. This research implication is that Vivo need to maintain and pay attention to their strategies to make e-wom and brand images better to increase purchase intentions.
Studi Kepuasan Konsumen Berbasis Importance Performance Analysis pada E-Commerce Shopee Ni Nyoman Santi Irayani Putri; Ni Nyoman Triana Prima Dewi; I Wayan Dode Sudiartana; I Gusti Ayu Ketut Giantari
Forum Manajemen Vol 21 No 2 (2023): Jurnal Forum Manajemen
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v21i2.523

Abstract

Shopee is a mobile application-based online buying and selling e-commerce that is developing in Indonesia as the first consumer-to-consumer (C2C) marketplace. This study aims to find out how much Shopee's service quality is to determine customer satisfaction. This study uses a quantitative descriptive research, by measuring the level of conformity between customer expectations and company performance. The population in this study are Shopee application users throughout Indonesia. The sample in this study were Shopee application users who had purchased a product at least once within three months. The sampling method used purposive sampling method. The number of respondents who filled out the survey was 86 respondents. Data analysis techniques use the Importance Performance Analysis (IPA) method in which this method shows the relationship between the level of importance and performance. The level of importance and performance is measured based on the average value given by each respondent on each indicator. The correlation of each item to the total score of each statement for the variables/attributes of Efficiency, Fulfillment, System Availability, Privacy, Responsiveness, Compensation, Contact. All of them produce rtables above 0.361 with a significance value of 0.060 (6%). Thus, the entire statement of research variable items is valid and reliable. This means that overall all the indicators that are considered important are in accordance with consumer expectations so that there is no need to prioritize a particular indicator.
PERAN RESPON EMOSI DALAM MEMEDIASI PENGARUH KETIDAKPUASAN KONSUMEN TERHADAP PERPINDAHAN MEREK Kadek Aria Satriawan; I Gusti Ayu Ketut Giantari
Forum Manajemen Vol 15 No 2 (2017): Jurnal STIMI Vol. 15 No. 2 - 2017
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v15i2.166

Abstract

Purpose of this research is to explain the emotional response’s role in mediating the correlation between consumer dissatisfaction with brand switching to Teh Botol Sosro’s consumers to be Teh Pucuk Harum. This research was performed to consumers in Denpasar City by using questionnaire that was taken directly. Sample size used is 130 respondents with purposive sampling method. Data analysis technique used are path and sobel test. Research result shows that consumer dissatisfaction and emotional responses has significant and positive influence to the brand switching. The practice implication obtained from this research is that the Producer of Teh Botol Sosro should lessen the taste of jasmine aroma and add some sweet taste so it will implicate to the consumer’s satisfaction.
Perilaku Belanja Impulsif Secara Online Ni Luh Putu Erma Mertaningrum; I Gusti Ayu Ketut Giantari; Ni Wayan Ekawati; Putu Yudi Setiawan
Jurnal Ilmu Sosial dan Humaniora Vol 12 No 3 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish.v12i3.70463

Abstract

Penelitian ini bertujuan untuk melakukan identifikasi studi-studi terdahulu atau literatur tentang perilaku belanja impulsif yang dilakukan secara online. Penelitian ini menggunakan metode kualitatif melalui narrative literature review. Adapun literatur yang digunakan berbasis data Scopus dengan rentang waktu terbit pada tahun 2019 hingga 2023. Pengumpulan data dilakukan dengan menyaring judul dan abstrak, dan selanjutnya di analisis sesuai dengan tema penelitian. Hasil peneliian menunjukkan bahwa terdapat literatur yang dianalisis dari tahun 2019 hingga 2023 berfokus pada perilaku impulsif yang dilakukan secara online, dimana nilai-nilai intrinsik individu seperti nilai utilitarian dan nilai hedonis dapat merangsang pembelian secara online. Dari kedua nilai tersebut nilai hedonis memberikan dorongan lebih besar terhadap pembelian impulsif. Hasil penelitian ini diharapkan mampu memberikan pemahaman terkait motivasi konsumen dalam melakukan pembelian secara impulsif, sehingga dapat dijadikan acuan dalam mengembangkan strategi pemasaran yang lebih efektif untuk meningkatkan perilaku belanja impulsif konsumen. Penelitian ini melakukan analisis pada artikel-artikel yang membahas pembelian impulsif online pada e-commerce, s-commerce, dan toko online secara umum. Penelitian ini juga menganalisis artikel-artikel yang menguji pengaruh faktor pembentuk perilaku belanja impulsif baik secara internal, eksternal, maupun artikel yang meneliti kedua sekaligus.  Selain itu pada penelitian ini juga membahas pengimplementasian ajaran Tri Kaya Parisudha dalam mendorong perilaku belanja impulsif.
Green Loyalty – Empirical Experience from a Systematic Literature Review I Made Surya Prayoga; I Gusti Ayu Ketut Giantari; Putu Yudi Setiawan; I Gusti Ngurah Jaya Agung Widagda K
Jurnal Ilmu Sosial dan Humaniora Vol 13 No 1 (2024)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish.v13i1.74845

Abstract

Our research aims to analyze the factors determining green loyalty based on a systematic literature review (SLR) according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) statement. We asked three research questions: The main factors that determine green loyalty, The most widely used theories in building empirical research models on green loyalty, and how often do traditional elements, such as values, image, knowledge, satisfaction, trust, practice, and quality perceived, emerges in empirical research on eco-loyalty. The SLR search of the three databases yielded 571 publications. The snowballing method produced 78 records. After removing duplicates, 330 records were obtained, and in the final stage, only 19 articles were used in the systematic literature review. Based on the analysis results, seven main factors influence green loyalty. The Social Exchange Theory is the grand theory most widely used in building research models. The implications of this research will explain how green loyalty is currently a very urgent and important topic to research, as well as make it easier for researchers to see gaps as opportunities in building research models, especially those related to green loyalty.  
PERAN KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN G B Suryakusuma Ksatriadiningrat Gunananda; Ni Ketut Seminari; I Gst. Ayu Kt. Giantari
E-Jurnal Manajemen Vol 13 No 1 (2024)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EJMUNUD.2024.v13.i01.p07

Abstract

Loyalitas adalah komitmen pelanggan untuk berlangganan atau melakukan pembelian ulang produk atau jasa. Beberapa faktor yang dapat menumbuhkan loyalitas pelanggan adalah kualitas pelayanan dan kepuasan pelanggan. Tujuan penelitian ini adalah untuk menguji dan menjelaskan pengaruh kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai pemediasi. Keberhasilan suatu perusahaan jasa ditentukan oleh kemampuan perusahaan tersebut dalam membangun loyalitas pelanggan, penelitian ini dilakukan di Kota Denpasar, dengan ukuran sampel yang diambil sebanyak 110 orang, kriteria responden adalah laki-laki dan perempuan yang melakukan perawatan sebanyak minimal 2 kali dalam kurun waktu 6 bulan, dengan menggunakan metode non probability sampling. Pengumpulan data dilakukan melalui metode menyebarkan kuesioner melalui google form. Teknik analisis yang digunakan adalah analisis jalur, untuk pengujian mediasi menggunakan uji sobel dan uji VAF. Berdasarkan hasil analisis ditemukan bahwa kualitas pelayanan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan, kualitas pelayanan berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, kepuasan pelanggan dapat memediasi secara signifikan antara pengaruh kualitas pelayanan terhadap loyalitas pelanggan, dengan kata lain kualitas pelayanan berpengaruh tidak langsung terhadap loyalitas pelanggan melalui kepuasan pelanggan. Secara teoritis penelitian ini juga memberikan pemahaman bahwa tinggi rendahnya kualitas pelayanan dan kepuasan pelanggan memberikan kontribusi khusus terhadap loyalitas pelanggan. Loyalty is a customer's commitment to subscribe or repurchase a product or service. Several factors that can foster customer loyalty are service quality and customer satisfaction. The purpose of this study was to examine and explain the effect of service quality on customer loyalty through customer satisfaction as a mediator. The success of a service company is determined by the company's ability to build customer loyalty. This research was conducted in the city of Denpasar, with a sample size of 110 people, the criteria for respondents were men and women who had at least 2 treatments within 6 months. , using non-probability sampling method. Data collection was carried out through the method of distributing questionnaires through the Google form. The analysis technique used is path analysis, for mediation testing using the Sobel test and VAF test. Based on the results of the analysis it was found that service quality has a positive and significant effect on customer loyalty, service quality has a positive and significant effect on customer satisfaction, customer satisfaction can mediate significantly between the effect of service quality on customer loyalty, in other words service quality has an indirect effect on customer loyalty through customer satisfaction. Theoretically, this study also provides an understanding that the level of service quality and customer satisfaction makes a special contribution to customer loyalty.
Formulation of Business Strategy And It’s Implications On Marketing Strategy At Dynasty Resort Post Pandemic Srianggareni, Ni Made; Kartika, Yulia Elsa; Sunu, Gede Gangga Wiweka; Paramananda, Komang Agus Sathya; Giantari, I Gusti Ayu Ketut; Widagda, I Gusti Ngurah Jaya Agung
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 3 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i3.12601

Abstract

Tourism activities in the hospitality sector are paralyzed by the Covid-19 pandemic. This phenomenon resulted in a decrease in profits that impacted Menjangan Dynasty Resort. So, a marketing strategy is needed to increase profits sustainably. This research was conducted to identify internal and external variables, determine business position with IFAS-EFAS matrix and marketing strategy implications. Data were collected through interviews with eight managers and direct observation of the object of research. The data analysis technique used SWOT analysis and IFAS-EFAS matrix. The results of this study show that internal variables are identified based on strengths and weaknesses, and external variables based on opportunities and threats that largely affect the sustainability of the company. The current business position in quadrant V (Hold & Maintain) and the future in quadrant II (Grow & Build) are both at a moderate level. The implication on marketing strategy leads to the activation of relationship marketing.
Customer Satisfaction and Behavioral Intentions in Tourism: A Literature Review Wayan Ardani; Ketut Rahyuda; I Gusti Ayu Ketut Giantari; I Putu Gde Sukaatmadja
International Journal of Applied Business and International Management Vol 4, No 3 (2019): December 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v4i3.686

Abstract

Purpose: The relationship between customer satisfaction and behavioral intentions in tourism has drawn significant attention for both practitioners and academicians as it is the key factor in winning market share in the tourism industry. The aim of this paper is to present a systematic research of the literature on the topic of customer satisfaction and behavioral intentions in tourism, highlighting the role of both the antecedents and the consequences of satisfaction that have been included in previous research. Methodology: The systematic literature review (SLR) of articles that have been published related to customer satisfaction and behavioral intention in tourism from various journals from 1990 up to 2018. Findings: The result of this study revealed that service quality is the most important antecedents of satisfaction in tourism. Meanwhile, the consequences are mainly characterized by loyalty. Nevertheless, the relationship between customer satisfaction and loyalty does not seem always so linear, as there are customers who revisit to the tourist destination, while others prefer to visit to new destinations despite, they were satisfied Practical implications: It is expected that this study will provide a better understanding of satisfaction towards a tourist destination, so marketing strategy can be composed and implemented in order to increase tourist satisfaction. This article can be as reference for future studies on satisfaction and customer behavioral intentions in tourism.
Formulasi Strategi Bisnis Berbasis Analisis Matriks EFAS-IFAS untuk Mencapai Keunggulan Kompetitif Made Wara Sastra; Putra, I Putu Ogi Sayoga; Dharmanatha, I Gede Bagus Dwijaya; Yasa, Ni Nyoman Kerti; Giantari, I Gusti Ayu Ketut
Forum Manajemen Vol 22 No 2 (2024): Jurnal Forum Manajemen Oktober 2024
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v22i2.598

Abstract

Perkembangan industri pariwisata di Kintamani, Bali, telah memicu persaingan yang semakin ketat dalam bisnis akomodasi, termasuk Villa Pondok Felisya. Penelitian ini bertujuan untuk merumuskan strategi bisnis berbasis analisis matriks EFAS-IFAS guna membantu Villa Pondok Felisya mencapai keunggulan kompetitif yang berkelanjutan. Metode Delphi digunakan untuk mengumpulkan data dari responden utama, yaitu pemilik villa, melalui wawancara terstruktur yang dilengkapi dengan observasi lapangan. Hasil analisis matriks menunjukkan bahwa posisi bisnis saat ini berada di kuadran V (Hold and Maintain), sehingga strategi yang direkomendasikan adalah penetrasi pasar dan pengembangan produk. Untuk jangka panjang, villa diharapkan dapat mencapai posisi kuadran I (Grow and Build), di mana strategi integrasi horizontal dan pengembangan pasar menjadi langkah strategis yang penting. Penelitian ini berkontribusi pada literatur strategi bisnis di sektor perhotelan terpencil dan menawarkan implikasi praktis bagi bisnis akomodasi yang beroperasi dalam kondisi persaingan ketat. Implikasi strategi yang dihasilkan diharapkan dapat membantu Villa Pondok Felisya dalam mempertahankan dan memperluas pangsa pasar di tengah kompetisi pariwisata di Kintamani.   The development of the tourism industry in Kintamani, Bali, has triggered increasingly tight competition in the accommodation business, including Villa Pondok Felisya. This study aims to formulate a business strategy based on EFAS-IFAS matrix analysis to help Villa Pondok Felisya achieve sustainable competitive advantage. The Delphi method was used to collect data from the main respondents, namely the villa owners, through structured interviews supplemented by field observations. The results of the matrix analysis indicate that the current business position is in quadrant V (Hold and Maintain), so the recommended strategies are market penetration and product development. In the long term, the villa is expected to reach quadrant I (Grow and Build), where horizontal integration and market development strategies become important strategic steps. This study contributes to the literature on business strategy in the remote hospitality sector and offers practical implications for accommodation businesses operating in conditions of intense competition. The resulting strategic implications are expected to help Villa Pondok Felisya maintain and expand its market share amidst tourism competition in Kintamani.
THE ROLE OF ELECTRONIC WORD OF MOUTH (E-WOM) IN MODERATING THE INFLUENCE OF PRODUCT QUALITY ON CONSUMER PURCHASE DECISIONS (A STUDY ON CONSUMERS OF LUXCRIME BLUR & COVER TWO WAY CAKE PRODUCTS IN DENPASAR CITY) Ni Luh Ayu Yuliantari; Putu Yudi Setiawan; I Gusti Ayu Ketut Giantari; I Nyoman Nurcaya
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 1 (2025): January
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Consumer purchase decisions for cosmetic products are influenced by various factors, including product quality and the impact of electronic word of mouth (e-WOM). In today's digital era, e-WOM has become one of the key elements shaping consumer perceptions of a product, especially in the highly competitive beauty industry. This study aims to examine and explain the role of e-WOM in moderating the influence of product quality on consumer purchase decisions. The research was conducted on consumers of Luxcrime Blur & Cover Two Way Cake in Denpasar City, with a sample size of 150 consumers obtained using a non-probability sampling method. Data collection was carried out by distributing questionnaires. The analytical technique employed was Structural Equation Modeling (SEM) with a Partial Least Square (PLS) approach. The results of the analysis indicate that: Product quality has a positive and significant effect on consumer purchase decisions, e-WOM has a positive but not significant effect on consumer purchase decisions, and e-WOM moderates by strengthening the influence of product quality on consumer purchase decisions.
Co-Authors A.A.S. Kartika Dewi Ade Ruly Sumartini Albertino Persadanta Ginting Almez Krisopras Angga Cahya Qurananda Ayu Stia Rini Azyyati Umi Hariyanti Christa, Usup Riassy cynthia saisaria mandasari Daniel Pereira Desak Ketut Sintaasih Desak Made Putriasih Desak Made Ramya Pranihita Sukma Desak Made Ramya Pranihita Sukma Dewa Nyoman Wiesdya Danabrata Parsana Dharmanatha, I Gede Bagus Dwijaya Erri Nugraha Deri G B Suryakusuma Ksatriadiningrat Gunananda Gede Andika Krisna Gede Gangga Wiweka Sunu Gusti Ayu Winda Ryantari H. Rahyuda Henny Rahyuda I Dewa Gde Agung Ekaprana I Gede Adi Sucitha I Gede Gilang Permana I Gst. Ngurah Jaya Agung Widagda K. I Gusti Ayu Astarina I Gusti Ayu Tirtayani I Gusti Ngurah Jaya Agung Widagda I Ketut Rahyuda I Made Bagas Adi Suputra I Made Dana I Made Dwi Putra Arimbawa I Made Dwiki Agustama I Made Jatra I Made Nugraha Santosa I Made Satya Mardhiastina Putra I Made Surya Prayoga I Made Wardana I Nyoman Nurcaya I Nyoman Nurcaya I Putu Agus Purnama Adi Putra I Putu Gde Sukaatmadja I Putu Hari Budi Utama I Putu Hari Budi Utama I Putu Hari Budi Utama I Putu Satya Wijaya I Wayan Dode Sudiartana I Wayan Pandit Praschita I Wayan Pide Aditra Salinas I Wayan Santika I.B.K. Surya Ida Ayu Chandra Surya Novita Devi Ida Bagus Sudiksa Ida Bgs Hendra Prawira Kusuma Jasmine Maharani Novriari Kadek Agus Yoga Andreana Kadek Aria Satriawan Kadek Trisna Dewi Kartika, Yulia Elsa Komang Agus Satria Pramudana Komang Prasetya Wahyu Nugraha Krismawintari, N.P.D. Made Amilia Laksmi Putri Made Dani Suryadewi Made Dwi Utari Made Kembar Sri Budhi Made Pradnyan Permana Usadi Made Wara Sastra Mahayanti Fitriandari Mario Barreto Muhammad Nasihin N.N.K. Yasa N.W Ekawati Ni Ketut Seminari Ni Luh Ade Purnami Swari Ni Luh Ayu Yuliantari Ni Luh Diah Ayu Wardani Ni Luh Diah Ayu Wardani Ni Luh Dona Astriyanti Ni Luh Gede Kintan Pratiwi Ni Luh Putu Erma Mertaningrum Ni Luh Widya Uttari Ni Made Dwi Ratna Cahyanti Ni Made Sinta Erisma Dewi Ni Made Sri Rastini . Ni Made Vera Pramesti Ni Made Wahyuni Ni Nyoman Kerti Yasa Ni Nyoman Santi Irayani Putri Ni Nyoman Suaryani Linda Novita Ni Nyoman Triana Prima Dewi Ni Putu Amrita Devi Ayudhia Ni Putu Anggun Udayani Ni Putu Ayu Aditya Wedayanti Ni Putu Dessy Ari Apriliani Ni Putu Dila Pradnyani Ni Putu Eka Aprilisya Ni Putu Siska Deviana D Ni Wayan Ekawati Ni Wayan Sri Suprapti Nyoman Cendana Putra Nyoman Gede Aditya Jay Medhika Pande Ketut Ribek Pande Maha Kharisma Paramananda, Komang Agus Sathya Putra, I Putu Ogi Sayoga Putri, Made Dwika Cahya Putu Aryanti Putri Kencana Putu Kintan Maharani Putu Mertayasa Putu Ratih Argita Dewi Putu Yudi Setiawan Qolbina Ulfah Rahmayanti, Putu Laksmita Dewi Srianggareni, Ni Made Udayani, Ni Putu Anggun Viona Fenella Wayan Ardani Widagda, I Gusti Ngurah Jaya Agung